Collections Specialist (Temporary)
Company: Amot
Location: Houston , TX
Category: Call Center, Collections
Job Type: Full Time
Posted: 12/27/2018

Collections Specialist

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.



  • Contact customers directly by phone ( or other communication methods as necessary, i.e. email, collection agencies, etc.) each day– high daily volumes
  • Determine reason for overdue payment and negotiate payment plans.
  • Reconciles customer aged accounts and research accuracy of any balance disputes.
  • Assist customers with billing and service issues preventing prompt payment
  • Establishes contact with debtors for the purpose of collecting past due balances while keeping strict adherence to all FDCAP, FCRA, and TCPA regulations.
  • Monitors and follows up on payment status of accounts and documents all collection efforts in ERP.
  • Prepares weekly and monthly status update for delinquent accounts and detailed payment collection efforts to accounting manager.


Performs credit checks

  • Evaluates credit ability of customer to pay within assigned terms
  • Makes recommendations to establish credit terms associated with payment history.
  • Records information about financial status of customer and status of collection efforts

General Duties and Requirements

  • Assertive, highly effective collection skills are a necessity
  • Reporting
  • Prepares analysis and reconciliations of accounts, as required
  • Assist in Accounting Close activities
  • Strict attention to detail
  • Excellent  probing and listening skills
  • Promptness and accountability
  • Ability to work well as part of a team



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


Houston, TX
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