Company: Drillinginfo
Location: TX
Category: Engineering, Administrative / Clerical, Professional, Sales, Energy
Job Type: Full Time
Posted: 12/19/2018

Why YOU want this position:

Drillinginfo delivers business-critical insights to oil and gas industries through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the upstream and downstream supply chain empowering exploration and production (E&P), oilfield services, midstream, and financial services companies to be more proactive, efficient, and competitive.


We are currently looking for a ePayables Account Manager to join the team. The ePayables Account Manager is responsible for developing and executing strategies to retain and grow business with existing clients by improving customer satisfaction, protecting base revenue and growing add-on business. This role supports Oildex’s overall company objectives by providing strategic client direction, building new and maintaining existing client relationships, and working together with other parts of the Oildex organization to ensure that the client is realizing full value from their investment in the Oildex’s software and services.  The successful candidate is a well-rounded, self-starting leader who thrives working in a fast-paced environment and leads by example working with his or her team.


Performance Objectives:

  • Ensures a timely delivery of our solutions according to customer needs and objective.
  • Ability and desire to thrive in a dynamic environment requiring a “roll-up-your-sleeves” attitude
  • Proficiency in Oildex product suite to ensure configuration is optimal for client systems.
  • Clear understanding of the entire Oildex Portfolio and the ability to articulate customer value at a high level
  • Manages relationship between client and Oildex to mitigate churn and ensure customer satisfaction
  • Develops “Go to Market” Strategy and effective Business Plans with key Partners, and works with Partners to achieve the goals set in those plans
  • Able to build and maintain strong, long-lasting customer relationships
  • Demonstrates and promotes the core values of Oildex/Drillinginfo culture
  • Leads and participates in department training and development
  • Effective collaborator
  • Shares resources, time and knowledge freely with teammates
  • Detail oriented and able to produce accurate work under tight deadlines
  • Team player with excellent work habits and interpersonal skills
  • Self-starter who will be hands-on, show initiative and take ownership of responsibilities
  • Experience with negotiations and contracts for SaaS-based offerings.
  • Demonstrate experience working across organization functions, especially Support, Services, Marketing and Product groups.  Successfully influence others without direct authority
  • Excellent written and verbal communication, and presentation skills

Education and Experience Reqirements:

  • Bachelor's degree in Engineering, Business or similar major.  Secondary degree or MBA considered a plus
  • 5+ years selling software solutions in Oil and Gas with consistent, proven results
  • Familiarity with Software as a Service (SaaS) applications, especially for back office and operations transactions
  • Proven account management and consultative sales experience
  • Experience working in a back-office or operations environment with an oilfield service company or oil and gas company considered a plus
  • Expertise with multiple technical tools including, Salesforce.com, Microsoft Office suite among others
  • High positive energy, team player who wants to make a difference with the right company

Role Accountabilities:

  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple customer objectives with attention to detail; strong organizational skills with an ability to set priorities and meet deadlines
  • Excellent listening, negotiation, and presentation skills
  • Resourceful at resolving complex issues
  • Works collaboratively and cooperatively in a team environment
  • Responsible for leading overall account management activities for accounts in Lower 48 valued from $25K to over $1M ARR
  • Design and execute a comprehensive strategy for your set of accounts in a rapid growth environment with a focus on topline results, creating an exceptional customer experience and deepening our client relationships
  • Develop account plans for key clients to ensure 100% customer retention
  • Accountable for the maintenance, growth and increased profitability of existing business.  Purposefully expand OpenTicket revenue within our existing client base with urgency.
  • Consistently meet and exceed revenue & bookings growth targets, NPS improvement target, minimize churn and achieve other business critical metrics
  • Responsible for accurate forecasting and pipeline growth using Salesforce.com.

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