Service Advisor - Westchase
Company: Tesla
Location: Houston , TX
Category: Customer Service, Sales, Transportation, Skilled & Trades, Mechanics
Job Type: Full Time
Posted: 12/19/2018
JOB DESCRIPTION:

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  This position is located at our service center; however, the role will require travel as needed and directed by management.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

 

Responsibilities:

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.
  • Return missed phone calls, email in no less than 5 minutes.
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary.
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle.
  • Coordinate the detail of every vehicle prior to delivery.
  • Coordinate the delivery time or pick up with each customer.
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed.

 

JOB REQUIREMENTS:

Requirements:

  • High School diploma or equivalent
  • Dealer Management System(s), Outlook, and MS Office
  • Associate Degree or certificate in Automotive Technology, preferred
  • Retail automotive service experience, preferred
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Must have two years of driving experience.
ADDRESS:

Houston, TX
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