Associate Gallery Manager - Galleria
Company: Tesla
Location: Houston , TX
Category: Management, Transportation, Sales, Customer Service
Job Type: Full Time
Posted: 12/19/2018
JOB DESCRIPTION:

Our Associate Gallery Managers are critical contributors to accelerating the adoption of sustainable transportation. They are naturally charismatic, personable, energetic, and highly organized.


In this role, you will be responsible for the recruitment, development, and management of a team of Customer Experience Specialists (CES) who will successfully educate others about electric ownership.  You will be challenged to support this team through training, coaching, and promoting excellence in customer service.


To succeed at Tesla, you should have a passion for electric vehicles and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.


At the end of the day, you will be measured by your ability to create Tesla-evangelists who will tell our story to their friends and family.

 

DRIVE FOR RESULTS

Understand clearly the needs and strategies of the business, aligning with the Gallery Manager and sharing overall responsibility to consistently exceed company standards.

Ensure that team is managing time effectively to promote and expand brand awareness through guest interactions in the gallery

Drive CES to meet and exceed lead capture goals

Lead and develop the team to create a seamless and superior customer experience through the demo drive process


 
CUSTOMER EXPERIENCE

  • Responsible for providing best in class customer experience to every customer walking into the gallery
  • Ensure gallery is adequately staffed for high traffic days/hours to optimize traffic and provide the best service experience
  • Act as a “host” on the gallery floor, leading and coaching CES in the moment to optimize EV education and product knowledge
     

PEOPLE DEVELOPMENT

  • Responsible for the recruitment, onboarding, training, and development of Customer Experience Specialists
  • Partner with Gallery Manager on all human resources issues
  • Mandate all employees align with Tesla’s Dress Code and Grooming Guidelines
     

OPERATIONS

  • Ensure facility maintenance, presentation, and organization
  • Assist in the scheduling of employees
  • Make sure the tools and training content provided by Tesla are best utilized by the gallery staff
  • Ensure all employees adhere to Tesla policies and procedures
  • Build and maintain effective and professional communication with all corporate, regional, and gallery partners
  • Exhibit proficiency of all company computer programs and systems
JOB REQUIREMENTS:

Requirements:

  • Bachelor’s degree or 2+ years applicable experience with proven track record to meet or exceed goals

     

  • Self-starting entrepreneur with exceptional management skills and great attention to detail

     

  • Ability to prioritize multiple projects and adhere to business-critical deadlines

     

  • Excellent written and verbal communication skills with the ability to communicate relevant

    information to all levels of the organization

     

  • Dedicated and ethical approach to gallery operations

     

  • Ability to develop collaborative relationships and act as a well-respected, trusted partner

    that others want to work with

     

  • Ability to work evenings and weekends

     

  • Ability to relocate as needed 

     

  • Valid driver’s license with 2 years of driving experience and a safe driving record

ADDRESS:

Houston, TX
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