Company: Memorial Hermann
Location: Houston , TX
Category: Healthcare
Job Type: Full Time
Posted: 1/22/2019

At Memorial Hermann, we’re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.


Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.


Job Summary

Position responsible for administering basic and advanced therapeutic and diagnostic procedures, including arterial blood gases, neonatal procedures, trauma care and ventilator transports, to patients with respiratory disorders, including patients in adult and neonatal critical care units. Function as a resource to RCP I. Participates and leads advanced patient education. Be actively involved in departmental quality program.


Principle Accountabilities:

  • Provides first and second level technical support to address and resolve issues related to computer hardware, software, and network problems.
  • Provides enhanced troubleshooting and escalates problems as appropriate, following department procedures.
  • Enters and tracks status of issue tickets in ticketing system; updates customers on status of tickets.
  • Gathers sufficient appropriate information from customers to ensure timely resolution of issues; searches for appropriate solutions when possible.
  • Serves as a technical resource on desktop software applications such as but not limited to: Microsoft Word, Excel, PowerPoint, Access, and Visio. Explains the technical complexities of software to users. Supports and coaches users.
  • Documents resolutions to common issues and creates basic flow processes to improve efficiency in issues resolution.
  • Documents, tracks and monitors all calls to ensure timely resolution and updates outgoing phone greeting.
  • Provides assistance to ISD Desktop Field Support on rotating basis as requested.
  • Acts as liaison with other groups within ISD to promote communication and disseminate knowledge to others on the team.
  • Provides training for other Technical Support Specialist on existing and newly implemented systems; reviews and corrects support documentation for new systems to ensure accuracy of information.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competencies; and supports department-based goals which contribute to the success of the organization.
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
  • Other duties as assigned.


  • Bachelor's degree in Respiratory Care preferred.



  • CRT or RRT required.
  • Current Respiratory Care Practitioner License.
  • BCLS and one (1) of the following: ACLS, PALS, NRP, CPFT, RPFT, RPSGT, Asthma Certified Educator, NRP Instructor, ACLS Instructor, PALS Instructor or CPR Instructor.


Experience / Skills / Knowledge:

  • Minimum of one plus years experience with six (6) months of critical care experience.
  • The position requires occasional lifting and carrying of up to 50 pounds; prolonged standing; frequent walking, stooping and squatting. Fine hand dexterity, eye-hand coordination, the ability to receive oral and written communication, and to communicate verbally and in writing are also necessary. The visual ability to monitor instruments, computers and equipment, recognize alphanumeric characters, distinguish colors and observe physical characteristics are essential to this position.
  • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
7400 Fannin Street
Houston, TX 77054
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