Senior Support Engineer - Information Technology
Company: United Airlines
Location: Houston , TX
Category: Information Technology, Airport, Professional
Job Type: Full Time
Posted: 2/5/2019

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities


Responsible for the evaluation, implementation, and ongoing support of various platforms (application support, operating systems, software, and systems tools). Provide direct technical and application support in problem management, integration, and systems programming. Implement application releases, upgrades, and/or changes into the environment. Ensure application/server performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties may include system implementation, application monitoring, system maintenance/administration, and troubleshooting and diagnostics.


  • Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
  • Provide technical support, as needed, to the enterprise
  • Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support
  • Design and document enterprise standards and procedures
  • Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models
  • Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures
  • Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved
  • Provide on-site, and on-call 7x24x365 support, as needed
  • Coordinate activities with internal/external technology owners/service providers
  • Plan and implement life cycle management of software and hardware
  • Keep abreast of industry and technology trends
  • Understand technical/business requirements gathered from the business units
  • Analyze, design, and document platforms/systems to meet enterprise requirements
  • Install, customize, maintain, test, and troubleshoot operating systems and other systems software
  • Configure, install, maintain, test, and troubleshoot hardware systems


  • Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/ support of one or more platforms; or Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/ support of one or more platforms; or six years equivalent in depth experience in the above related areas


Technical Skills-

  • Strong knowledge of Windows 2016, 2012, and 2008 server
  • Strong knowledge of IIS 8.5 and above including virtual directory and app pool configuration and troubleshooting
  • Application server loads and configuration
  • Knowledge of WebSphere management/configuration and EAR deployments
  • Knowledge of Documentum server / Doc Base management
  • Microsoft Technology Stack – browser, .NET, IIS 7/8.5, MS SQLServer versions 12/14/16
  • IBM Websphere Application Server 8.5 Apache HTTP Server
  • Share Level and NTFS Level Permissions
  • Knowledge of DFS and SAN technologies (NetApp) Global Active Directory Domain Knowledge BigIP F5 LTM Load Balancing concepts Multi-Data Center, Multi-Zone Environment familiarity and understanding
  • Knowledge of MS SQLServer database structure and queries
  • Knowledge of MS SQL Cluster Environments
  • Knowledge and Ability to troubleshoot Network/Firewall issues
  • Knowledge of how Domain Name System (DNS) works
  • Knowledge of Powershell/Batch scripting
  • AppDynamics APM (Application Performance Monitoring) knowledge
  • Understanding of DevOps Practices and Principles
  • CI/CD Implementation - Build/Test/Deploy automation and strategy (CARA/TeamCity/Artifactory/TFS/Jenkins)

Houston, TX
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