GUCCI Connection Coordinator
Company: GUCCI
Location: Houston , TX
Category: General, Retail, Sales
Job Type: Full Time
Posted: 4/5/2019
JOB DESCRIPTION:

Key Accountabilities:

 

Sales Support

  • Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store and direct them to an available Sales Associate or Selling Supervisor;
  • Support the team in the selling process, ensuring the highest level of client experience;
  • Assist Sales Associates in preparing for VIG client appointments, preparing consignments and closing transactions;
  • Providing dressing room support to Sales Associate and Client;
  • Answer, direct and transfer calls with exceptional level of professionalism;
  • Understand a customer’s needs and orienting them into the departments;
  • Interacting with customers to ensure client satisfaction.

 

POS

  • Packing and providing support during payment process;
  • Facilitate store transfer requests, charge sends, and product inquiries;
  • Accurately capture client data required to close transactions per company expectations and following up on any missing and relevant information;
  • Packing and providing support during payment.

 

Inventory

  • Assisting the sales staff in pulling different styles and sizes from stock;
  • Assist in store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Manager/Operations Manager.

 

General

  • Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork
  • Knowledgeable of all Gucci products and company policies, specifically on credit, sales and customer service.
JOB REQUIREMENTS:

Key Requirements

  • At least 2 years of experience in luxury retail, hospitality or customer service;
  • Experience with operating POS system, a plus
  • Excellent interpersonal and communication skills;
  • Strong understanding of customer service needs and priorities;
  • Strong attention to detail and ability to multitask;
  • Familiar in Microsoft Word and Outlook;
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
ADDRESS:

Houston, TX
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