PBX Operator
Company: Magnolia Hotels
Location: Houston , TX
Category: Hospitality / Hotel, General
Job Type: Full Time
Posted: 10/4/2018


A feeling remarkably different than that of a chain or branded hotels.


The core Duties & Responsibilities of the PBX Operator position include:

  • Process calls from guests and clients in house as well as from outside lines in an expedient, professional and courteous fashion.
  • Possess a good working knowledge of all hotel services, room availability, special events in the hotel, meeting locations and concierge services so that the information can be given to the guest without the guest having to make additional calls for information and/or assistance.
  • Forward all guest call requests for housekeeping, maintenance, room service or bell or valet service to the appropriate area for immediate response.
  • Use professional discretion when divulging information and activities to callers.
  • Adhere to Hotel procedures for two-way radio communication.
  • Provide and protect the confidentiality of our guests at all times.
  • Do not forward in-coming calls to guest rooms without the caller properly identifying the registered guest’s last name.
  • In the event of a hotel emergency, follow all hotel emergency procedures in contacting the proper authorities/personnel.
  • Guest service over the phone is as important as face-to-face guest service.
  • Handle guest complaints to the best degree possible, and involve the Front Office
  • Manager or Assistant in the handling of guest complaints as necessary.
  • Adhere to all safety, emergency procedures and risk management policies.
  • Report any injury no matter how minor to your supervisor or manager.
  • Other duties as assigned which may include performing duties other than those listed in this position description in the Front Office department or other department in the Hotel.






Some great benefits we offer:


  • $50 Metro bus card every month
  • Medical, Dental, Vision after 30 days
  • Birthday day off with pay
  • We pay your citizen application fee
  • We help towards your tuition
  • We award you on your anniversary with a pair of shoes through Shoes for Crews
  • We give back to school supplies every year for your children
  • Discounted rooms at all Marriott Hotel properties.

All positions require outstanding guest service skills.


The Desired Qualifications of the PBX Operator include:

  • Previous telephone switchboard operator, PBX or front desk experience helpful.
  • Excellent verbal communications skills and professional telephone etiquette.
  • Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
  • Ability to maintain guest confidentiality.


Proof of work eligibility required upon hire date.

Magnolia Houston performs criminal background checks and is a drug free workplace.

Houston , TX 77002
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