Full-Time Loyalty Coordinator
Company: Omni Hotels & Resorts
Location: Houston , TX
Category: Customer Service, Administrative / Clerical, Hospitality / Hotel
Job Type: Full Time
Posted: 9/11/2018
JOB DESCRIPTION:

The Loyalty Coordinator will effectively provide services personally or to immediately refer requests to the appropriate department manager.

 

Responsibilities

  • Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
  • Create memorable experiences for our Select Guests during their stay.
  • Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
  • Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
  • Arrange Select Guest and special occasion amenities via In-Room Dining.
  • Conduct Loyalty Program training with other Front Office and hotel associates.
  • Conduct monthly Loyalty meetings with relevant hotel associates.
  • Promote the Select Guest program to guests that are current not members.
  • Maintain Select Guest product inventories.
  • Conduct guestroom inspections prior to Select Guest arrival.
  • Will assist in Front Office operations as needed.
  • Perform any other duties assigned by the Front Office Management.
  • Be pleasant, smile and greet all guests, using surnames when obtained.
  • Be actively engaged with our guests and deliver memorable guest experiences.
  • Create unique, personalized WOW moments at every opportunity.

 

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

JOB REQUIREMENTS:

Qualifications

  • Previous customer/guest service experience; hotel and front office experience is strongly preferred.
  • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
  • Previous cash handling and multi-phone usage experience.
  • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
  • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
ADDRESS:
Omni Hotel at Westside
Houston , TX
Apply Now