Texas Works Advisor I
Company: Texas Health and Human Services
Location: Pasadena , TX
Category: Professional, Bilingual, Customer Service, Administrative / Clerical
Job Type: Full Time
Pay Amount: $2,320 to $3,650 / Month
Posted: 9/11/2018
JOB DESCRIPTION:

Texas Works Advisor I The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Texas Works Advisor I position within the Office of Medical and Social Services (MSS), Access and Eligibility Services (AES) Eligibility Operations Field Division. The MSS is driven by its mission to people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services.

 

The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.

 

Texas Works Advisor I accurately determines eligibility for TANF, SNAP (food stamps), Medicaid programs. Work involves interviewing clients in person or via outbound phone call, documenting information gathered, determining eligibility for benefits, verifying case data, explaining program benefits and requirements. Work involves making outbound calls to verify client information. Reviews eligibility of clients for ongoing services. Job requires detailed oriented individuals with ability to apply complex policies and procedures.

 

This position may require travel of up to 75% during the training period. Travel requirement is 20% after training period is complete.


Essential Job Functions:

  • Maintains a regular and predictable work schedule, especially during critical, peak work days (Mondays/Tuesdays).
  • Interviews clients or authorized representatives via phone or in person to gather information to determine eligibility for benefits.
  • Processes changes to client status, overpayments, and adjusts or restores benefits.
  • Obtains, verifies, and calculates income and resources to determine client financial eligibility.
  • Conducts collateral cold calls via conference line to obtain verification of client information.
  • Documents case records using automated systems to form a record for each client.
  • Communicates effectively with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
  • Perform other duties as assigned.
  • Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
  • Must be able to work in a highly stressful and fast paced environment, under constant pressure to meet required deadlines, interview service times, standards, and thresholds.
JOB REQUIREMENTS:

Knowledge Skills Abilities:

  • Knowledge of interviewing techniques to obtain highly personal information, make inquiries, and resolve conflicting client statements 
  • Ability to perform basic arithmetic functions, including using decimals and computing percentages 
  • Ability to maintain effective working relationships with others 
  • Ability to actively listen to clients, elicit, relate and evaluate information, and interpret terms 
  • Ability to complete work within specified deadlines 
  • Ability to read, understand, and apply a variety of interrelated instructions, such as those found in guidelines, regulations, and policies
  • Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently 
  • Ability to identify conflicting information provided by the clients or their authorized representatives 
  • Ability to operate computer equipment 
  • Ability to operate call center phone equipment 
  • Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiate among multiple parties, and resolve conflicts 
  • Skill in organizing, prioritizing, writing, proofreading, editing, filing, record keeping, and interpersonal communication
  • Skill in communicating effectively both verbally and in writing.
  • Ability to work in a dynamic fast paced and constant changing environment 
  • Ability and skill to perform data entry 
  • Knowledge of computer functionality and use of Internet, Microsoft Word, Excel and Outlook.


Initial Selection Criteria:

  • High School Diploma or GED equivalent required.
  • Sixty (60) semester hours from an accredited college or university preferred.
  • Two years’ relevant customer service experience with public contact required which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
  • Bilingual (English/Spanish) skills preferred, not required.
  • Current TIERS and Eligibility Workload Management System (EWMS) knowledge preferred.
  • Experience to indicate a general understanding of the knowledge, skills, and abilities needed to perform duties required.
  • Prefer experience in social service environment which may include but not limited to interviewing clients, gathering personal information, or making eligibility determinations.
  • Applicant must indicate willingness to travel as indicated on job posting in order to be considered for employment.
  • Applicant must indicate willingness to work outside the normal business hours of 8 to 5, Monday-Friday and willingness to work weekends as needed.
ADDRESS:
801 Preston Ave
Pasadena , TX
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