Fraud Prevention Specialist
Company: Woodforest National Bank
Location: The Woodlands , TX
Category: Professional, Security & Law Enforcement, Information Technology
Job Type: Full Time
Posted: 9/5/2018

The Fraud Prevention Specialist is responsible for monitoring multiple channels of electronic money movement and assessing suspicious transactions in order to detect potential fraud and minimize loss to the Bank.  This senior level position typically handles more complex assignments and issues and provides service and support to junior team members.
Key Responsibilities:

  • Monitors and performs fraud review for multiple channels of electronic money movement such as automatic teller machine deposits, third party money transfers, mobile deposits, and online bill pay transactions before funds are made available.
  • Uses fraud detection tools and reports to identify and assess potential fraudulent transactions; takes appropriate action, including escalating issues as necessary and communicating any trends to management.
  • Contacts customers when necessary to verify legitimate or fraudulent nature of transactions.
  • Answers routine to complex inquiries from customers, branches, and vendors.
  • Assists branches with suspicious items presented at branch level.
  • Serves as a senior resource to team members assisting with questions, issue resolution, and training.
  • Maintains detailed logs of personal prevention items and totals.
  • Performs other job related duties or special projects as assigned.

Competencies Required

  • Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
  • Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and financial software applications (Mozart, Bancline, Evision).
  • Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment.
  • Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members.
  • Customer service orientation with developed analytical and problem solving skills.
  • Self starter possessing the ability to work independently while supporting a team environment.
  • Ability to follow directions and apply proper policies, procedures and guidelines.
  • Strong attention to detail and high concern for data accuracy.

Minimum Qualifications/Experience

  • 2-4 years experience in a fraud detection/investigation or risk management role in the banking or financial services industry.

Formal Education & Certification

  • High School Diploma or equivalent required.
  • Bachelor’s Degree in Business Administration, Banking, Finance or related field preferred.
Operations Center
25231 Grogans Mill Rd.
The Woodlands , TX
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