Passenger Service Agent
Company: Worldwide Flight Services
Location: Houston , TX
Category: Customer Service, General, Airport
Job Type: Full Time
Posted: 12/13/2018

An Agent Passenger Service performs all aspects of airport and passenger service functions including:

  • Making reservations
  • Preparation and issuance of tickets and itineraries
  • Computation of fares
  • Issuance of refunds
  • Checking baggage
  • Collection of excess baggage charges
  • Providing passengers with general travel information
  • Meets aircraft at gate or loading area
  • Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers
  • Checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage
  • Determines flight close-out time and prepares, completes and checks various flight forms for accuracy
  • Invalidates tickets and completes post-departure procedures
  • Performs lost and found activities
  • Initiates tracing procedures for lost passenger articles
  • Keeps owner informed of progress of search and returns found articles to customer
  • Processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims
  • Forwards reports on larger claims to proper Company personnel
  • Prepares and maintains required records and reports of lost and found activities
  • Receives airfreight shipments, establishes acceptability, determines routing
  • Classifies, computes rates and other tariff charges and collects payments
  • Prepares routing data
  • Carrier releases
  • Transfer manifest drayage documents and various domestic and international forms
  • Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers
  • Other duties and functions related to the foregoing as directed by management
  • Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.




  • High school diploma or equivalent preferred. Computer experience necessary.
  • Demonstrates qualities of leadership, initiative, and judgment.
  • Excellent interpersonal and communication skills required.
  • Must have ability to work under pressure.
  • Must be able to lift up to 70 pounds (31.9kg).
  • Ability to work weekends (ie. Friday, Saturday, Sunday), holidays, and days off.
  • Must be able to read, write, speak and understand the English language.
  • May be necessary to speak other language(s), in addition to English, depending on customer contract.
  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift.
  • Ability to stand and walk for an eight hour shift.
  • Hear and respond to customers.
  • Ability to speak and be understood in giving directions/information to passengers.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
  • Ability to count money.
  • Ability to lift up to 70 pounds (31.9kg).
  • Ability to judge distance.
  • Must be willing to wear uniform and insignia as prescribed by the Company.
  • Personal appearance and grooming that will present a favorable corporate image.
  • Reports to work on a regular and timely basis.
Houston , TX 77032
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