Minimum Qualifications/ Requirements:
Bachelor's degree in Computer Science or related field preferred.
- Minimum two (2) years' experience in desktop support.
- Experience in troubleshooting Windows Operating systems, Microsoft Office products, e-mail systems, printers and desktop applications.
- Proficient knowledge and hands on experience with an incident management system to track and resolve issues.
- A valid Texas Driver's license is required and must meet METRO's motor vehicle records requirements.
- Must be able to learn and support new and quickly changing technologies.
- Ability to research solutions or information regarding technical issues.
- Familiarity with a wide range of standard office automation products.
- Excellent interpersonal, customer service and detail oriented skills with the ability to work well under pressure.
- CompTIA A+ Certification required.
- Must be able to pass a criminal background check to be cleared to work in a public safety environment with access to Criminal Justice Information Services (CJIS) data.