Senior Vanpool Billing Clerk
Company: METRO
Location: Houston , TX
Category: Professional, Administrative / Clerical
Job Type: Full Time
Posted: 7/19/2018

Prepares data to produce and compile monthly customer billing for vanpool groups and employers. Processes and reviews customer payments and adjustments; reconciles billing of estimated costs with actual costs. Communicates with customers regarding billing matters, in a timely and accurate manner. Serves as lead, assisting supervisor with accounting, banking, merchant system procedures and monitoring customer billing performance function. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.


  • Assists supervisor with fuel card management, administers ACH, bank and merchant processing procedures, reconciling accounts, accounting records, producing/reviewing transaction and summary reports.
  • Confirms lease, fuel, ridership, public subsidy and transit benefit data to process monthly customer billing for vanpool groups, riders and employers.
  • Prepares invoices, supplemental invoices, credit memos and other adjustments in customer billing system, and responds to customer requests for information and documents.
  • Researches and resolves specific billing items/issues as needed for accurate billing.
  • Processes customer payments, prepares deposits, and verifies customer records with payment activity.
  • Maintains accurate and timely files and generates reports for review and reconciliation.
  • Reviews delinquent account records and contacts customers for collection purposes.
  • Creates and updates customer data with contact and profile billing information.
  • Conducts or participates in on-site and telephone meetings with customers regarding billing processes and account status.
  • Maintains compliance with billing procedures and METRO guidelines.
  • Generates reports and assembles documentation for periodic reporting and audit procedures.
  • Leads new customer orientation and sets up processes for vanpool billing.
  • Assists in delivering new vanpool staff orientation and training for customer billing procedures.
  • Monitors data files and electronic billing records for completeness and accuracy.
  • Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
  • Perform other duties as assigned.



Minimum Qualifications/ Requirements:

  • High School Diploma or equivalent required.

  • Minimum five (5) years' experience in customer billing, utilizing accounting/bookkeeping systems.

  • Good oral and written communication skills with customer service orientation, planning, organizing, analytical and problem solving skills.

  • Must have strong computer skills and knowledge of customer billing software; Excel; Outlook; electronic file storage and web-based information systems; strong math skills and data entry accuracy are required.

  • QuickBooks experience is a plus

1900 Main
Houston , TX 77002
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