Associate Technical Support
Company: Deloitte
Location: Houston , TX
Category: Customer Service, Information Technology, Professional
Job Type: Full Time
Posted: 8/4/2017
JOB DESCRIPTION:

You’ll be responsible for maintaining end user relationships at all levels of the organization while providing technical support to Deloitte’s mobile workforce locally, at client engagement sites, or other locations as required in a 24 hour x 7 day environment. You will have the opportunity to utilize your exceptional customer service and technical support skills to solve problems with laptops, printers, software, and mobile telephony devices. You will also have the opportunity to showcase your presentation skills through the delivery of training related programs to the user community.

 

Requisition code: E18HOMSASCSH064-ITL4

 

JOB REQUIREMENTS:
  • Superior customer service and communication skills along with the ability to build rapport and strong business relationships with the user community.
  • Experienced in providing end user support in a fast paced environment. Role requires the ability to interact with all levels in the organization including senior leadership.
  • Candidate will possess strong technical knowledge of computer hardware/software including laptops, printer and mobile smartphone technologies along with Microsoft and MAC operating systems, MS-Office products including MS Outlook & MS-Lync.
  • Position requires the ability to solve technical problems in person and virtually using remote control tools.
  • Must be able to provide after-hours support on a rotational basis with occasional travel required to offices in local geography.
  • Ability to work overtime including nights and weekends as needed.
  • Bachelor’s Degree in a related IT field or equivalent work experience providing client facing technical support configuring, installing, troubleshooting and repairing laptop hardware/software and mobile device technologies.
  • Ability to meet deadlines and manage stress effectively in high-pressure situations.

 

Preferred:

  • Experience providing end user support in a professional services environment similar in size and scope to Deloitte.
  • Dell, HP & Mac Laptop repair certification desired.
  • A+, MCSE, Windows 10, ITIL, ACMT certifications a plus
  • Project Management experience a plus.
  • Prior experience in providing services to remote sites a plus.
  • Experience supporting Audio/Video conferencing equipment and telephony equipment. (Polycom, Skype For Business )

 

ADDRESS:
Deloitte
1111 Bagby St. #4500
Houston , TX 77002
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