Team Lead- 2nd Lien Collections
Company: Shellpoint Mortgage Servicing
Location: Houston , TX
Category: Call Center, Collections
Job Type: Full Time
Posted: 5/30/2017

JOB ID: 1622

Monday - Thursday 2:00 pm to 11:00 pm
Friday 12:00 pm- 9:00 pm
Every other Saturday 10:00 am to 2:00 pm
One Sunday, every other month 3:00 pm to 8:00 pm

A 2nd lien Collections Team Lead is a seasoned collector responsible for initial collections on portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Team Leads are expected to assist with training new hires and assisting the supervisor.


• Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.
• Contact borrowers in order to cure delinquency, set up payment arrangements, review borrower’s response packages for modifications, repayment plans or settle accounts.
• Identify and recommend optimal workout strategies based on individual borrower circumstances
• Identify and recommend legal strategies as necessary
• Increase frequency of borrower contact based on days since last payment
• Assists with new hires and training
• Takes second talk off or supervisor calls
• Performs as the senior representative and subject matter expert on the team
• Provides assistance to teams as needed when supervisor is absent or dedicated to special projects as needed.



• 3+ years of experience within collections
• Mortgage Servicing Experience Required
• Familiarity with tracking databases and the maneuvering around the Internet
• Familiarity with loan terminology, rights, and processes
• Excellent work ethic, high productivity, and acute attention to detail
• Short learning curve to assimilate new skills and tasks
• Superior verbal communication and negotiation skills

Educational Requirements:

High school graduate, college degree preferred but not required

Houston , TX
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