Consumer Collectors
Company: First Data
Location: Houston , TX
Category: Collections, Call Center
Job Type: Full Time
Posted: 6/30/2017
JOB DESCRIPTION:

LOOKING TO START A NEW CAREER?

 

First Data, a Fortune 500 Company, has an immediate full-time position available for:

 

CONSUMER COLLECTORS

 

This position is responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call center environment.

 

The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget. Contacts the proper party (manually or via automatic dialing system), describes the debt and solicits payment arrangements for the account in compliance with applicable regulations and established policy and procedures.

 

Establishes rapport in order to overcome objections and negotiate payment of the debt.

 

Documents all discussions and actions in the collections system or database.

 

Confirms payment arrangements and finalizes call.

 

May work on special projects as assigned.

 

JOB REQUIREMENTS:
  • High School Diploma or equivalent.
  • Six months experience in a collection/call center environment or one year customer service experience.
  • Strong verbal communication skills must be demonstrated along with a professional telephone manner.
  • Knowledge of applicable regulations and previous collection experience preferred.
  • Familiar with computer and command of required language(s).
  • Must type 3,000 keystrokes per hour with a 70% accuracy.

 

 

First Data is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

 

ADDRESS:
First Data
14141 Southwest Freeway, Suite 300
Houston , TX 77478
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