Part-Time PC Technician II
Company: Lone Star College
Location: Houston , TX
Category: Information Technology, Part Time, General
Job Type: Part Time
Pay Amount: $9.10 / Hour
Posted: 4/20/2018
JOB DESCRIPTION:

18000067

 

Supports and maintains computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoots problem areas in a timely and accurate fashion, and provides end user training and assistance where required.

 

Job Functions:

 

  • Works with end users to identify and deliver required PC services.
  • Acts as a liaison and provides training and support to end users and staff on computer operations and other issues.
  • Installs, configures, tests, maintains, monitors, and troubleshoots level I & II end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Installs, configures, tests, maintains, monitors, and troubleshoots associated end user workstation software and networking software products.
  • Performs on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receives and responds to incoming calls, texts and/or e-mails regarding PC and/or hardware problems.
  • Helps maintain an inventory of all monitors, keyboards, printers, scanners, and other peripheral equipment.
  • Documents instances of hardware failure, repair, installation, and removal.
  • Constructs, installs and tests customized configurations based on various platforms and operating systems
  • Performs PC, hardware and peripheral equipment, improvements, upgrades, and repairs.
  • Maintains up-to-date knowledge of hardware and equipment contracts.
  • Responsible for other reasonable related duties as assigned.

 

ALL APPLICANTS MUST APPLY ONLINE ONLY!
 
We will not accept application material received via fax, email, mail, or hand delivered.

JOB REQUIREMENTS:
  • Excellent technical knowledge of network and PC Hardware.
  • Detailed understanding of Windows, Mac, and Unix operating systems and/or AV systems as required.
  • Ability to operate tools, components and peripheral accessories.
  • Ability to read and understand technical manuals, procedural documentation and OEM guides
  • Background of strong customer service orientation.
  • Strong written and oral communication skills.
  • Self-motivated and directed.
  • Keen attention to detail.
  • Skilled at explaining technical subjects to non- technical as well as technical customers.
  • Has expertise in principles and concepts underlying an area of IT.
  • Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work.
  • Has in-depth understanding of the different aspects of the College’s purpose and operations (academic; research; administrative).
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
    Has some awareness of external trends and best practices.
  • Demonstrates flexibility and discretion in negotiations with customers and/or colleagues.
  • Ability to seek opportunities and set some goals for own development.
  • Ability to follow team and OTS procedures, but regularly evaluates those procedures.
  • Ability to know and follow standard operating procedures.
ADDRESS:
14001 Lockwood Road
Houston , TX 77044
Apply Now