Service Now Administrator
Company: Apache Corp
Location: Houston , TX
Category: Professional, Information Technology
Job Type: Full Time
Posted: 6/9/2017
JOB DESCRIPTION:

Requisition ID 2017-4105

Apache Corporation is one of the world's leading independent oil and gas producers. The company has a six-decade record of profitable growth, and is differentiated by its #1 position around the world, entrepreneurial culture and deep operational focus.

PURPOSE/JOB SUMMARY:

ServiceNow Administrator is responsible for all levels of administration and management services to support a highly reliable and secure IT Service Management (ITSM) tool (“ServiceNow”) utilized by the organization’s end-users to log and track IT support activity. This will include the design, implementation, and ongoing improvement for a portfolio of ITSM processes for continuous tracking, reporting, and trending.

KEY DUTIES & RESPONSIBILITIES:
• Candidate will assume primary ownership of Apache’s ServiceNow environment. This includes working with Apache management to establish internal strategy, use cases, direction, and user adoption.
• Provide subject matter proficiency for work on the ServiceNow Platform.
• Experience with ServiceNow CMDB, Incident, Problem, Change, Release, SLM, Service Catalog, Asset Management, Discovery, • Orchestration, Reporting, Implementation, Configuration and Administration.
• Provide recommendations on system maintenance, implementation and direction for new projects and functionality.
• Expert level in Performance Analytics and Reporting.
• Responsible for application, upgrades and hardware maintenance and support activities for ServiceNow to ensure optimal performance.
• Creates and maintains migration procedures.
• Responsible for developing training materials and for training the user community as needed.
• Work directly with end users to resolve support issues within ServiceNow.
• Perform ServiceNow implementation tasks including but not limited to: Configuration, integration, custom development and installation.
• Knowledge of helpdesk and change control industry and related business management applications. (ITIL)
 

JOB REQUIREMENTS:

EDUCATION:

Undergraduate degree in Computer Science, Information Technology, Business Administration or equivalent

EXPERIENCE:

3+ years of experience in ServiceNow as a System Administrator configuring core ServiceNow modules including Service Catalog, Incident/problem, Asset Management, Reporting and Configuration.

PRIMARY PERFORMANCE & ATTRIBUTES/COMPETENCIES:
• Ability to multitask in a fast-pace environment.
• Strong customer service skills and demonstrated interest in continuous improvement.
• Excellent written and verbal communication skills required. Demonstrated ability to effectively communicate with a variety of audiences including senior level management. Ability to clearly communicate technical subject matter to a non-technical audience. • Strong inter-personal skills in a diverse cultural environment.
• Demonstrated ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. Possess strong analytical, problem-solving, prioritization, and organizational skills. Review and ensure proper escalation/resolution of incidents.
• Proven ability to manage multiple projects with changing priorities and requirements.

ADDRESS:
Apache Corporation
2000 Post Oak Boulevard, Suite 100
Houston , TX 77056
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