Marketing Coordinator
Company: Marriott Marquis
Location: Houston , TX
Category: Sales, Professional, Hospitality / Hotel
Job Type: Full Time
Posted: 11/14/2017
JOB DESCRIPTION:

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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

JOB SUMMARY:

  • Promote awareness of brand image internally and externally.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
  • Encourage guests or callers to purchase or schedule preview package sales/tours.
  • Explain details and requirements related to attending a sales presentation to potential owners.
  • Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
  • Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
  • Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.    
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
     
ADDRESS:
Marriott Marquis Houston
1777 Walker St.
Houston , TX 77010
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