Inside Sales Manager
Company: Manufacturing Company, East side of Houston
Location: East Houston , TX
Category: Professional, Management, Sales
Job Type: Full Time
Posted: 11/14/2019

The company offers a competitive income and comprehensive benefits including health/vision/dental insurance, 401k match, Flexible Spending Accounts, profit sharing, long term disability, tuition reimbursement, paid time off and more.


I. Position Summary

The position leads a professional team that provides tactical support for strategic partners and supply solutions accounts. The position works towards achieving customer lock-in and is the key link between strategy and tactics. This includes managing sales activities and contributing to sales strategies by performing the following duties personally or through subordinates. This role manages a department consisting of professionals and para-professionals.

Primary Responsibilities

  • Tactical oversight of all partner and solutions accounts
  • Identification and execution of lock-in opportunities with partner and solutions accounts
  • Understand and Identify competitive advantages and methods for market exploitation.
  • Participate in the development of Value Account Propositions/Plans
  • Function as Team Leader for Customer Joint Initiatives
  • Effective coaching and coordination of departmental staff to increase their ability and motivation to value-sell solutions, services, and products
  • Process inquiries and orders for product received by phone, fax, e-mail or in person
  • Assist as required in closing customer orders
  • Confer with departmental manager and/or account manager on complex customer problems and large inquiries and orders
  • Coordinate order fulfillment and trucking logistics to meet customer’s required dates
  • Assist in the identification and development of regional pricing
  • Obtain competitive feedback and market intelligence from customers
  • Provide leadership and guidance to partner and solutions team
  • Develop and maintain metrics to measure penetration and customer service
  • Develop and maintain a technically proficient staff relating to product and service knowledge focused on providing superior solutions
  • Develop and execute processes to enhance customer interaction and optimal order flow efficiency
  • Participate in Lean Initiatives to improve efficiency of the organization




II. Basic Qualifications

A. Education

  • Bachelor's Degree (B.A. or B.S.) from a four-year college or university or commensurate industry experience

B. Experience

  • Minimum 1 year experience in a supervisory capacity
  • Minimum 3-5 years experience in a sales/customer service capacity

C. Other Requirements

  • Ability to define goals, metrics, and levels of success from internal and external customers
  • Ability to develop creative ideas to grow percentage of buy with a customer or achieve increase market penetration in a specific segment
  • Ability to coach others to enhance their personal performance setting focused targets and expectations
  • Understand lead times, manufacturing process/tolerances, and full order cycle

III. Preferred Qualifications
A. Education or Experience

  • Master's Degree in business administration, marketing, or related field

B. Interpersonal Skills

  • Ability to read, analyze, and interpret technical data
  • Ability to write in a clear and concise manner
  • Ability to effectively present information and respond to questions
  • Ability to effectively coach and mentor subordinates or other stakeholders

C. Technical Skills

Computer skills

  • MS Office (Word, Excel, PowerPoint, etc…)

Mathematical skills

  • Financial skills related to Financial Statement review, margin calculation, market penetration, etc…


D. Other Skills

  • Ability to effectively plan and organize

IV. Essential Functions

  • The ability to develop and execute a plan
  • Thorough understanding of a made to order production environment
  • The ability to team build and communicate effectively at all levels of an organization (CEO to shop employees)
  • The ability to identify value and non-value added tasks/functions
  • The ability to identify process waste and coordinate corrective actions
  • The ability to develop and deliver presentations effectively
  • The ability to predictably and regularly attend work and to be punctual
  • The ability to read and understand documents
  • The ability to deal politely and professionally with customers and/or coworkers
  • The ability to multi-task
  • The ability to follow direction or instruction
  • The ability to use a computer to communicate, create, and access information

V. Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.


“The company is an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected Veteran status"


East Houston, TX
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