Technical Support Representative
Company: Kelley
Location: Houston , TX
Category: Information Technology, Call Center, Customer Service
Job Type: Full Time
Pay Amount: $15.00 to $17.00 / Hour
Posted: 9/30/2019
JOB DESCRIPTION:

Job Description

Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.

 

Perks of joining KellyConnect:

  • Paid training at $12-$14/hr
  • After 90 days Advisors are eligible for a one-time $500 tenure bonus
  • Advisor earning potential of $15-$17/hr
  • Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training

 

Duties and Tasks/Essential Functions:

  • Interact with customers in response to inquiries, concerns, and requests about products and services
  • Gather customer/product information and determine the issue by analyzing the symptoms
  • Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more
  • Research using available resources, including article database systems
  • Complete required training to stay current with system information, changes, and updates
  • Participate in frequent 1:1/classroom video coaching sessions with leadership
  • Exemplary attendance and punctuality
JOB REQUIREMENTS:

Requirements

 

Qualifications:

  • Proper phone etiquette, including using client verbiage and positive positioning
  • Ability to speak and type clearly and accurately, using proper grammar
  • Ability to multitask between customer calls and logging of case notes
  • Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization
  • Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance
  • Experience with mobile devices (mp3 players, tablets, smartphones)
  • Ability to adjust to constantly-changing technology, processes, and team structures
  • Openness to constructive coaching and ability to implement performance objectives
  • Ability to empathize with customers
  • Willingness to work evenings, weekends, and holidays
  • High School Diploma required
  • Candidates must be 18 years or older
  • Minimum 6 months call center experience required
  • Must provide phone and internet services and quiet work environment, as the position is virtual
ADDRESS:

Houston, TX
Apply Now