Inside Sales Representative
Company: Star Pipe Products
Location: Houston , TX
Category: Sales, Bilingual, Professional
Job Type: Full Time
Posted: 8/9/2019
JOB DESCRIPTION:

The Customer Service/Inside Sales Representative’s primary role is to support the Sales Department through direct interaction with customers by handling incoming calls, quotation requests and orders via phone, fax, and e-mail. Customer service duties include entering quotations and orders in the system, informing customers of back-orders and other relevant information, and providing data and submittals regarding the product.

 

Essential Functions

  • Provides support, order processing, back-order information, and other relevant information to customers.
  • Answers customer questions, resolves customer concerns, and directs customers to co-workers who can provide further support.


Duties and Responsibilities

  • Receives, reviews, and enters customer orders.
  • Facilitates resolution of inquiries and customer concerns related to the order delivery process.
  • Responsible for building and maintaining relationships with an established base of accounts through excellent customer service.
  • Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers.
  • Supports order tracking, price quoting, and scheduling.
  • Responds to complaints and disputes within a reasonable limit of authority, and recognizes when to escalate customer service issues to the supervisor.
  • Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate.
  • Presents product promotions to customers to increase sales and customer awareness of products and services.
  • Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions.
  • Resolves pricing situations encountered during customer transactions using current sales policies.
  • Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.
  • Works with outside sales on pricing, problem solving, and projects.
  • Other duties as assigned.

 

 

 

JOB REQUIREMENTS:

Education/Experience

Required:

  • 4-year college degree or equivalent


Preferred:

  • Minimum 2 years experience in B2B-related field
  • Bilingual in Spanish


Knowledge, Skills, Licenses, Certifications, Etc:


Required:

  • Problem solving skills
  • Strong Microsoft Excel, Word, and Outlook skills
  • Minimum 40 wpm typing skills
  • Excellent customer service and people skills
  • Basic math skills
  • Strong teamwork skills
  • Strong organizational and multi-tasking skills

 

Physical Demands

  • The ability to sit for extended periods of time

 

Star Pipe Products is an Equal Opportunity Employer

ADDRESS:
4018 Westhollow Parkway
Houston, TX 77082
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