Technical Advisor
Company: NOV
Location: TX
Category: Offshore
Job Type: Full Time
Posted: 9/5/2019
JOB DESCRIPTION:

JOB SUMMARY
Serve as integral member within Technical Support group by providing advanced technical support to Tier 2 personnel and customers.  Provide lead support for the most complex technical issues.  Identify and perform analysis on product performance trends.  Work with customers to solve design problems in products. Serve as the internal expert in a specific field.

 

PRIMARY RESPONSIBILITIES

  • Evaluate, analyze and make recommendations pertaining to the improvement of product maintenance, product design and operational performance.
  • Support development of new products and the realization of performance enhancement and cost improvement ideas.
  • Analyze, evaluate, and recommend new materials to support product design changes.
  • Perform technical analysis of competitive products, services and/or competitor patents.
  • Serve as technical escalation point for Tier 2 subject matter experts, provide advanced analysis and offer resolutions for most challenging issues.
  • Perform other work-related tasks as assigned by COE Technical Leader.
    Comply with all NOV Company and HSE policies and procedures.
     

FACILITY/GROUP SPECIFIC RESPOSIBILITIES

  • Perform tasks assigned by COE Technical Leader.
  • Provide advanced technical product support to team global subject matter experts (SMEs) assigned to perform 24/7 technical support to internal and external customer base.
  • Supervise and support goal-oriented training and competency development programs for Tier 2 technicians/engineers to improve product knowledge and cross-discipline troubleshooting.
  • Identify, investigate, consolidate and categorize product reliability trends to support product performance feedback.
  • Provide technical content support for formal feedback to Product Engineering of global product or component performance and reliability related to design, maintenance, or operations.
  • Perform product notification (PN) review (PIB, PIN, etc); support PN planning for release.  Support / supervise implementation; perform tracking and reporting function.
  • Prepare reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems.
  • Coordinate with internal and external specialists to support complex issue resolution.  Cooperate with other business lines to provide the customers “Service Above All”
  • Maintain close relationships and communication loops with Global Product Engineer and Product Engineering departments.

 

NOV’s headquarters is located in Houston, Texas, and we have more than 35,000 employees operating as a global family throughout 67 countries. We take pride in our people and continue to support the communities where we live and work.

 

We have a long tradition of pioneering innovations, which improve the cost-effectiveness, efficiency, safety and environmental impact of oil and gas operations.

 

NOV is made up of many different Business Sub-Segments. Here at the NOV Houston Bammel Facility, we are a part of the Rig Technologies Aftermarket Operations Sub-Business Segment, where we maintain and support NOV manufactured rig equipment through parts, service, and repair. 

 

At NOV, we power the industry that powers the world

JOB REQUIREMENTS:

Qualifications
 
EDUCATION & EXPERIENCE QUALIFICATIONS

  • Technical diploma or equivalent combination of education and experience.
  • 4+ years of relevant work experience- Field Service, I&C, Technical Support, eHawk, Field Engineer, AM Projects
  • Skilled in technical analysis and report writing.
  • Ability to cooperate with multinational team across all time zones.
  • Able to read, with mastery, mechanical, electrical, and hydraulic drawings.
  • Able to technically support a multitude of diverse issues across technical disciplines.

 

JOB REQUIREMENTS

  • Attend offsite customer meetings.  Evaluate complex technical issues, deliver recommendations, and document meetings (minutes of meeting). Monitor and follow-up.
  • Draft technical workscopes; evaluate and recommending special tooling
  • Review and modify spare parts lists.  Advise on stocking quantities.
  • Attend FATs
  • Support creation of competency units, discipline exams, and other training materials.
  • Evaluate new products, tools and services and render observations / recommendations
  • Support COE Tech Leaders and Shift Leaders to correctly evaluate employee competency and assign them tasks based on an issue’s technical complexity and urgency.
  • Stand in for COE Technical Leader in his/her absence.
  • Create and populate customized reports to analyze activities or events.
  • Create, store, and find information in Rig Office, Team Centre, Glovia, Oracle, etc.
  • Perform work according to quality management system, in accordance with ISO 9001:20xx and NOV BPM website; remain integrated into each facility’s ISO certification. Use PIMS system effectively.
  • Understand NOV Rig Systems and Aftermarket task organization; work with key managers and supervisors to maximize results.
  • Enforce NOV approved practices for preparing for, executing or supporting remote upgrades.
  • Understand the principles of NOV equipment taxonomy, failure modes and fault-finding techniques.
  • Employ common root cause analysis (RCA) methods such as 5WHY’s and Fishbone to perform fault finding
ADDRESS:

TX
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