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Customer Service
Full Time
3/28/2020
The Woodlands, TX
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive. We are now hiring ambitious, motivated Customer Care Representatives to work in our team focused premier HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package, starting on your first day of employment Health, Dental, Vision, Life Insurance and more. A 401k plan that includes a corporate match. Three weeks (15 days) of paid vacation and eight paid holidays per calendar year. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.  Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.  This may include additional research and ongoing casework. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.  Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
 

Full Time
3/28/2020
Southwest Houston, TX
Bilingual Counselor (Spanish) -$1000 SIGN-ON BONUS - LCDC Required - Southwest Houston, TX Location: Houston, TX Department: Clinical Type: Full Time Min. Experience: Experienced Cenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Full-time Bilingual Counselor for our Adolescent short-term stay inpatient facility in Southwest Houston, TX. Licensure Required: LCDC. This position is eligible for a $1000 sign on bonus. JOB SUMMARY: The Bilingual Counselor is responsible for providing substance abuse treatment and services to ensure each adolescent client develops the skills necessary to live a life free from substance dependence.
ESSENTIAL FUNCTIONS: Work with clients to develop and implement an individualized treatment plan CMBHS within three (3) service days of admission. Develops individualized treatment plan based on comprehensive assessment. Conducts regularly scheduled treatment plan reviews every week. Provide individual and group counseling services to each client as indicated by the therapeutic schedule and treatment plan. Conducts chemical dependency counseling sessions, life skills group sessions and leads encounter groups as assigned. Conducts self as a rational authority and role model within the therapeutic community modality. Works in conjunction with all facility staff to facilitate a safe environment for client recovery. Complete client discharge summary within two (2) working days of discharge from the program. Complete required referral reports accurately and submit as needed. Monitor length of authorization by reviewing in Welligent and communication with Insurance/Billing and create/update treatment plan accordingly Ensure documentation is complete and accurate and meets the criteria for appropriate level of care according to clinical, funding and billing Ensure documentation in the clinical record is legible and complies with documentation standards. Assist Clinical Manager in upholding the core principles of Cenikor’s culture to help maintain a positive working environment for all team members. Maintain compliance with federal and state regulatory standards as well as Cenikor policies and procedures. Maintain strict confidentiality on all client and foundation matters and refer questionable issues to your supervisor. Perform additional duties as assigned and consistent with the exempt functions as defined in this job description.
Full Time
3/23/2020
Houston, TX
Pharmacy Technician - Call Center (PM Shift)
Position Summary The Call Center Pharmacy Technician manages inbound and outbound calls in order to serve our customers requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases.  The hours for this position are 11:30 am - 8:00 pm Monday - Friday. Duties and Responsibilities Provide quality customer service while using effective communication Answer all incoming calls; Ability to answer 70-100 calls per 8 hour shift Responsible for making calculations, such as day supply and pricing Processing new and refill prescription orders Fax and/or call doctors for refill requests Check voicemail's and return customer calls Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service Inform patients of tracking status on their orders Check and verify invoices/charges Scan and file orders in appropriate folders Read and understand prescription orders Navigate multiple internal computer systems Organize and maintain cleanliness of working areas, supplies, and equipment Maintain confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)
Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays - 8 days Paid Vacation - 10 days Potential for career growth within an expanding team and organization
Position Type Full-time Monday - Friday 11:30 am - 8:00 pm, 30 minute lunch
Empower is a dynamic and fast growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. We take immense pride in providing our patients with a broad list of health and wellness products to improve their quality of life. Empower is focused on delivering the finest quality healthcare products at competitive prices by disrupting the antiquated pharmaceutical model. We believe in providing world class customer service and delivery processes to our patients, while ensuring their safety through investing in our people and the latest technologies.
Our leadership understands that the basis of a great company is our people. Our diverse culture is akin to a fast-paced Silicon Valley startup and is the foundation for the company’s broader perspective, to serve the needs of our patients through innovation. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a company and culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.
Full Time
2/26/2020
Houston, TX
$15.00 / hr
Expect more than a job!
Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Job Title and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect Culture of Service - to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions Respect – a team that is accountable, dependable and gives you their full attention Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization Career growth and lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. Position Summary The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognized provider of high-quality automotive products and services.  This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis.  In this role the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact (SPOC) for customers to address sales, product knowledge, service issues, dealer information and to obtain resolutions. 

Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions.  The CXS will also assist with marketing projects that create inquiries from potential buyers and current owners.
Duties and Responsibilities Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Price building Local promotions for the brand Scheduling test drives, following up with the Dealer the day prior and Customer 2 days after the test drive date Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers (i.e. Service Personnel, Subject Matter Experts’, Leadership, and Field Service Engineers) Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include Financial Assistance, Service Plans, Extended Service Plan options, payments and maintenance plans Participate in business related marketing and sales projects Ability to meet specified goals as set forth by leadership Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned
Full Time
2/18/2020
Alvin, TX
$10.00 / hrPlus Commissions
Our Customer Service Reps are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Here's what we proudly offer: We have a fun and friendly company culture! Competitive hourly base pay + commission Medical, dental, vision, 401K - some extras you'll be pleasantly surprised to hear about Referral Bonus Program - Earn $100 for every referral hired the first month, then $50 every month you and your referral continue to work at Empereon Advancement opportunities - we encourage promoting from within We look forward to meeting you! Job Type: Full-time Salary: $10.00 to $10.50 /hour Additional Compensation: Commission Bonuses Benefits: Health insurance Dental insurance Vision insurance Retirement plan Paid time off Flexible schedule Parental leave Communication method(s) used: Email Phone Chat Job Duties: Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested
Full Time
3/29/2020
Pearland, TX
$25.00 to $30.61 / hr
The City of Pearland is growing by leaps and bounds and as a result, our inspection department is growing too! Combine that with our competitive pay scale and excellent benefits package, there should be no doubt that we are looking for the best, qualified applicants!
Do you have an eagle's eye and a desire to ensure that things are done right? The City of Pearland is looking for someone like YOU an experienced Building Inspector to join our team! You will have the opportunity to work for one of the fastest growing cities in Texas and in the country.
The successful Building Inspector candidate will join a team of professionals committed to improving the quality of life for Pearland residents and business owners. The purpose of this position is to ensure that prompt and accurate inspections are performed for all residential, commercial, industrial and other buildings during and after construction. The successful candidate will enforce all related codes and ordinances, ensuring construction conforms to building, grading, zoning laws and approved plans, specifications and standards.  
Qualified candidates must have a HS diploma or equivalent; a minimum of (2) years' experience as a building inspector; (4) or more years as a state licensed journeyman electrician, plumber or mechanical (HVAC) technician; and a Texas Plumbing Inspector's License, or ability to obtain within (12) months from hire. If you are interested in an exciting challenge with a progressive organization--and are ready to hit the ground running'look no further...this is the place for you!
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