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Customer Service
Full Time
1/2/2020
The Woodlands, TX
Description: The Customer Experience Specialist I (Bilingual) is responsible for delivering our vision and building relationships with our customers in a call center environment.  This position requires you to demonstrate leadership skills and genuine interest in contributing to the Woodforest culture and supporting the customers to achieve their financial goals while maintaining the trust of our customers and communities.
Key Responsibilities: Manage customer relationships in an inbound/outbound call center and work in a fast-paced environment that requires accuracy, use of critical thinking while multi-tasking, toggling between multiple systems and reaching resolutions in an efficient manner. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Provides timely and accurate customer service support such as processing service requests and account updates, resolving issues, and providing information regarding banking products, policies, online services, and customer accounts. Actively identifies appropriate opportunities to market additional bank products and effectively cross sell products to meet the customer needs. Will be required to read frequent updates and learning material; and must be able to implement immediately into calls with accuracy. Demonstrate flexibility to perform every other duty as assigned.
Full Time
12/27/2019
Houston, TX
$16.00 / hr
Expect more than a job!
Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Job Title and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect Culture of Service - to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions Respect – a team that is accountable, dependable and gives you their full attention Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization Career growth and lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. Position Summary The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognized provider of high-quality automotive products and services.  This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis.  In this role the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact (SPOC) for customers to address sales, product knowledge, service issues, dealer information and to obtain resolutions. 

Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions.  The CXS will also assist with marketing projects that create inquiries from potential buyers and current owners.
Duties and Responsibilities Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Price building Local promotions for the brand Scheduling test drives, following up with the Dealer the day prior and Customer 2 days after the test drive date Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers (i.e. Service Personnel, Subject Matter Experts’, Leadership, and Field Service Engineers) Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include Financial Assistance, Service Plans, Extended Service Plan options, payments and maintenance plans Participate in business related marketing and sales projects Ability to meet specified goals as set forth by leadership Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned
Full Time
1/3/2020
Houston, TX
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
1/3/2020
Houston, TX
$15.00 to $17.00 / hr
Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.
Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality
Full Time
12/20/2019
Houston, TX
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
12/20/2019
Pearland, TX
$14.64 to $17.57 / hr
Job Summary: Provide technical, paraprofessional, and customer support to the development community and assist customers with information and/or assistance in regards to plan submittal, permit issuance and inspection scheduling.
Handle payments, prepare receipts, balance cash drawer, keep accurate record of deposits, answer multiple phone lines and assist customers at the front counter.
Essential Functions: Regular and timely attendance at work. Greet and assist customers at the front desk; provide basic information about ordinances; handle incoming phone calls for Community Development. Explain basic development and construction related process procedures, and regulations to customers at the permit counter, on the telephone and through correspondence. Process applications for development permits; including building, mechanical, plumbing, electrical, etc... Process multiple types of licensing applications. Balance cash drawer and keep accurate records of deposits. Prepare incoming and out-going mail. Maintain accurate digital records for commercial and residential files. Contribute to team effort by performing other related duties as assigned.

The City of Pearland offers an excellent benefits package including a voluntary ICMA 457 deferred compensation program, as well as membership in the Texas Municipal Retirement System (TMRS) with a 2:1 employer match. The City of Pearland pays all premiums for the employee’s dental, long-term disability protection, and life insurance and the City pays the majority portion of the medical premium for employees and dependents

Full Time
12/20/2019
Houston, TX
Our unique formulations feature natural ingredients sourced from all over the world. At Kiehl’s we have a heritage of unwavering courtesy and good, old-fashioned manners that is expressed through our highly personalized service. We believe that making the world a better place starts in our own neighborhood – and that is why you will find unique philanthropic initiatives in each of our stores across the nation.
If you have a spirit of adventure and a talent for serving others, we invite you to build a career at Kiehl’s! Job Responsibilities: Achieve individual sales goals and contribute to team sales objectives Get to know your customers and build strong relationships that drive repeat business Build rewarding partnerships in the local community to drive sales and philanthropy Help the team keep store clean and stocked and the stock area organized Attend all training seminars
Training, Learning, and Development: You will have a mentor who will welcome you to the Kiehl’s family, make sure you learn about your store, meet the team members and help build a training plan. You will attend a comprehensive onboarding seminar to get you fully immersed in Kiehl’s history, mission, and values as well as product knowledge and our unique service model. You will attend a one-day seminar seasonally to keep you abreast of all of our new formulas and to continue to elevate the service you offer your patrons.
Since 1851, Kiehl’s has been committed to serving quality products through the most outstanding service. Since its early days, Kiehl’s has been committed to giving back to the community where it serves its patrons. Kiehl’s is a proud brand in the L’Oreal Luxe portfolio. As a division of the world’s leading beauty company, L’Oréal Luxe products are available at department stores, cosmetics stores, travel retail, but also own-brand boutiques and dedicated e-commerce websites.
Full Time
12/20/2019
Cypress, TX
Lancôme is known for luxurious service, innovative products, and for the people behind them. The Beauty Advisor will focus on one primary objective — creating a memorable shopping experience for our clients. Key Responsibilities: Connect with your clients and determine their needs. Create a luxury experience with brand-specific selling behavior (including product demonstration.) Empower your client by teaching them how to use their Lancôme products. Achieve retail sales objectives by engaging clients in the following areas of our multi-expert brand: Skincare, Makeup, Fragrance. Attract new Lancôme customers and retain existing clients through unparalleled customer service and follow-up. Express a passion for beauty and cosmetics. Inspire clients with expertise on beauty trends and product. Regularly attend Lancôme-hosted seasonal training seminars twice a year and/or digital learning modules. Display exceptional, client-centric selling skills with a drive for results with integrity. Ability to assist with cleaning, re-stocking and moving boxes as part of team. Training, Learning and Development: Lancôme Beauty Advisors are enrolled in a brand-sponsored comprehensive three-day skincare, makeup and luxury service training (in-person or online) before starting role. High achievers are encouraged to pursue further professional development programs through Lancôme’s Career Path Program. Areas of specialty include: makeup artistry, skincare and leadership.
Full Time
11/14/2019
Houston, TX
Sutherland is seeking a motivated and passionate person to join us as a Chat- Care & Tech Support Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! On our team you will enjoy: A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Flexible scheduling- We offer part time and full-time schedules that fit your needs Unique work environment- This is an on-site position in an energetic, fun, and modern work environment in our Houston Office Your new Career will include: The Chat- Care & Tech Support Specialist is responsible for providing an Excellent Customer Experience and Technical Support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. Chat- Care & Tech Support Specialist will, on occasion, interact with customers verbally via outbound phone calls. We are looking for tech savvy people to provide support for mobile wireless customers. Due to channels of communication, some responses to customers may represent the client publicly. Responsibilities include: early identification of trending issues and communication of possible impacts. Technical competency around mobile wireless devices and wireless carriers is key in this arena, as the Chat- Care & Tech Support Specialist will be the front-line responder and act as a consulting concierge for helping customers find the best possible solution. These options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering. The Chat- Care & Tech Support Specialist will act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice. Hour of Operation: Monday – Friday 6:00 am – 11:00 pm Saturday & Sunday 7:00 am- 10:00 pm
Full Time
11/14/2019
Houston (Bellaire area), TX
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology super store has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on merchandise selection, service and pricing. Work with us and help us on our mission to be the best computer and electronic device store in the world!
We are seeking self-motivated, friendly and knowledgeable Retail A+ Computer Technicians to diagnose and repair a variety of computer and electronic equipment and communicate with Service Department customers in our high-volume big box retail store. MAJOR RESPONSIBILITIES: Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction. Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment. Recommend components/configurations and assemble customized computer systems. Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event. Consistently achieve productivity, customer satisfaction, and sales attachment goals of the Service Department. Complete transactions and service events accurately and within established timeframes. Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus). Keep up-to-date on retail products and current technologies. Maintain a cash till and all cash handling responsibilities. Maintain the department by ensuring a clean work area and tracking inventory accurately. Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory. Communicate to Home Office I.T. on store system maintenance and technical problems. Present In-Store Customer Clinics. Participate in open and close procedures. Perform other duties and tasks as assigned. OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. BENEFITS & OTHER INFORMATION: Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, flexible retail schedules and tuition reimbursement. In addition, a high-quality, competitive cafeteria benefits program is available on the first of the month following 60 days of active service to all full-time associates who work at least 30 hours per week. Micro Center has many options available to support your professional, health and wellness goals! Micro Center is an Equal Opportunity Employer. Pre-employment criminal background and substance abuse screening.
Full Time
11/11/2019
Houston, TX
Planned Parenthood Gulf Coast (PPGC) is seeking a Health Center Assistants to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.

Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service

General Duties Accurately explain all FDA approved birth control methods Provide specific instructions on the patient’s selected birth control method Refer callers seeking information about abortion to the Call Center or Surgical Services Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs Describe the difference between medication and surgical abortion Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection Helps to maintain patient records, filing systems, data systems, patient logs. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Appropriately resolves or refers all patient issues, problems or complaints. Ensures patient confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner. Assists with patient recall and follow-up, as assigned by supervisor. Travels to other health centers as required by the Health Center Manager/Director.
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