Call Center Customer Service
Company: Empereon Constar
Location: Alvin , TX
Category: Sales, General, Customer Service, Call Center
Job Type: Full Time
Pay Amount: $10.00 / Hour, Plus Plus Commissions
Posted: 2/18/2020
JOB DESCRIPTION:

Our Customer Service Reps are liaisons between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

 

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile


Here's what we proudly offer:

  • We have a fun and friendly company culture!
  • Competitive hourly base pay + commission
  • Medical, dental, vision, 401K - some extras you'll be pleasantly surprised to hear about
  • Referral Bonus Program - Earn $100 for every referral hired the first month, then $50 every month you and your referral continue to work at Empereon
  • Advancement opportunities - we encourage promoting from within


We look forward to meeting you!

Job Type: Full-time

Salary: $10.00 to $10.50 /hour


Additional Compensation:

  • Commission
  • Bonuses


Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Flexible schedule
  • Parental leave


Communication method(s) used:

  • Email
  • Phone
  • Chat


Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested



 

JOB REQUIREMENTS:

Experience:

  • Call Center: 1 year (Preferred)
  • Sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


Education:

  • High school or equivalent (Required)


Skills

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
ADDRESS:
Empereon Constar

Alvin, TX 77511
Apply Now