Skills, Knowledge and Abilities:
- Strong customer service skills
- High degree of tact and diplomacy in dealing with member and guest issues
- Must have the ability to assess visitor concerns and follow through to resolution with tact
- Strong organization skills and attention to detail
- Must be competent in cash handling
- Must be willing to work evenings and weekends as needed, and lead team during holiday breaks when peak visitation occurs
Education and Experience:
- Bachelor's degree in Hospitality Management, Customer Service Management, Business or related field OR any equivalent combination of experience and/or education from
which comparable knowledge, skills and abilities have been achieved.
- A minimum of five year’s equivalent management experience in customer/visitor services
- Strong experience with point-of-sale/ticketing software and donor/customer database
- Cash handling, basic accounting skills and financial reporting skills needed