Front Desk Agent
IHG Houston Medical Center
Houston, TX Posted 4/5/2021 Full Time Customer Service, General, Hospitality / Hotel

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

 

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Issue, control and release guest safe-deposit boxes.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Answer phones in a prompt and courteous manner.
  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

 

Benefits:

Competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

 

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

JOB REQUIREMENTS:
  • High School diploma or equivalent, plus one year front desk/guest service experience.
  • Some college preferred.
  • Must speak fluent English.
  • Other languages preferred.
  • This job requires ability to perform the following:
  • Frequently standing up behind the desk and front office areas
  • Carrying or lifting items weighing up to 50 pounds
  • Handling objects, products and computer equipment
  • Use a keyboard to operate various property management and reservations systems, etc.

 

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Reading and writing abilities are utilized often.
  • Basic math skills are used frequently.
  • Problem solving, reasoning, motivating and training abilities are often used.
  • May be required to work nights, weekends, and/or holidays.
LOCATION:
6750 Main Street
Houston, TX 77030
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