Manufacturing Customer Service Associate
McCoy's Building Supply
New Braunfels, TX Posted 3/22/2021 Full Time Customer Service, General, Retail

•    Answers the phone, providing assistance to all millwork customers, including McCoy retail locations and commercial contractors.
•    Provides product information co-workers about product usage, availability, and application.
•    Uses and applies product knowledge, including product applicability, to assist customers in selecting the correct product for their building needs.
•    Creates new customer accounts in MAC21 computer database. Utilizes MAC21 for pricing and estimating purposes.
•    Develops and maintains relationships with product vendors. Utilizes vendors to acquire pricing quotes for stock and special order product.
•    Investigates customer problems or issues with deliveries, product quality, or service. Ensures that such problems or issues are resolved immediately.
•    Recommends additions or deletions of merchandise to be sold in facility based on customer requests and special order sales.
•    Monitors and reviews product movement & compares product movement with merchandise on-hand to assist Millwork Inventory Buyer with maintaining an efficient product ordering system.
•    Reports product quantity discrepancies to Millwork Inventory Coordinator and/or Customer Service Supervisor.
•    Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
•    Create and return special order quotes to McCoy store customers in designated time frame as required by management.
•    Attends all millwork meetings and training sessions as required by management.
•    Follows Standard Operating Procedures of McCoy Corporation while carrying out responsibilities of the position

McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the Human Resources Department.


New Braunfels, TX
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