Pharmaceutical Sales - Inside Sales Representative
Empower Pharmacy
Houston, TX Posted 1/2/2021 Full Time Professional, Sales, Healthcare

Position Summary

The Inside Sales Group consists of highly-motivated sales representatives who are tasked with creating opportunities and acquiring new accounts by contacting clinic leads who have the authority to prescribe catalog products. The Inside Sales Representative is trained to identify, qualify, contact, and close accounts located in territories nationwide. He or she will use their proficiency for communication to establish strong relationships with key clinical decision makers. They will be trained to have detailed knowledge of facility processes, products, and company protocols along with being responsible for accurately communicating this information to clinics that often have questions as they establish a new pharmaceutical vendor. He or she also carries out planned campaigns designed to provide important information to existing accounts and potential accounts. The Inside Sales Representative has expert product knowledge and is a proficient communicator, helping the company optimize customer relationships, while increasing account revenue potential. 

Duties and Responsibilities

  • Possesses detailed product and compounding knowledge  
  • Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Converts opportunities into active accounts by presenting detailed information  
  • Establishes, develops, and maintains business relationships with prospective and current healthcare providers in assigned territories
  • Responsible for researching and identifying new leads to enter in the CRM  
  • Updates each CRM profile with detailed and accurate information  
  • Initiates contact with inactive accounts to reinitiate ordering
  • Maintains a minimum number of outgoing contacts and a high standard of professionalism in verbal and written communications 
  • Follows established sales operating procedures and best practices  
  • Executes mass communication campaigns and maintains a follow up schedule until each lead is contacted
  • Implements planned sales strategies based on analytics and customer requests  
  • Meets all performance expectations and sales goals

Knowledge and Skills

  • High integrity  
  • Customer-centric
  • High intellectual curiosity  
  • Analytical and quantitative skills  
  • High adaptability in an environment with significant change and ambiguity  
  • Ability to interact effectively with diverse customers via phone and email
  • Must be able to maintain above average attendance and punctuality
  • Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments
  • Accurately pronounce medical and pharmaceutical terminology
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess high level of accuracy
  • Aptitude for online research. Ability to search, locate, and identify target clinic leads
  • Willingness to work collaboratively and ability to demonstrate effective teamwork  
  • Must possess problem solving skills
  • Ability to prioritize work and meet deadlines
  • Must be a self-starter and results-driven
  • Sensitivity to confidential documents and information
  • Proficiency in written and verbal communications
  • Proficiency with computer software, SharePoint preferred

Experience and Qualifications

  • Previous experience in outbound call center sales or related sales experience preferred  
  • Experience with CRM software (Salesforce)  
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies 


  • Health/Dental/Vision 
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 
  • 401(k) with company matching, no vesting period 
  • Paid holidays  (8 days) 
  • Paid Vacation  (10 days) 
200 Westlake Park Blvd
Houston, TX 77079
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