Remote Virtual Receptionist (Texas Only)
Apollo Answering Service
, TX Posted 12/2/2020 Part Time Customer Service, Call Center, General

We help small businesses grow by providing exceptional phone support for their customers. Apollo Answering Service helps manage jobs, appointments, orders, shipments, and so much more.

  • Virtual Receptionists interpret the needs of the customers and make sure the things that matter most get the attention they deserve. As an extension of our client’s business, we are often someone’s first impression.
  • We're a small, dedicated team of 17 Texans working with a company that has been around for over 50 years.
  • If you’re a Texas state resident, you could be exactly who we are looking for! We're looking for someone who loves helping people tackle unique problems to join our small, but growing Texas team; someone who is delighted to talk with people over the phone. Does that sound like you?

 

 

Where we work


  • With no commute required, your office is only steps away when you work from home. 100% remote work. We work from home anywhere in the state of Texas, regardless of city. All you need is reliable, wired internet and a dedicated, quiet workspace.
  • Common workplaces can include a home office, guest room, or even your bedroom. Do you have an area of your home that is free from other people and distractions you could dedicate to work?

 

 

How we work

  • We work in short shifts and move at a fast pace. You will have little downtime during your shifts. This is not a position in which you can multitask while performing other professional or personal tasks.
  • Part-time hours with full-time perks. We work about 32 hours per week on average. Some weeks are as low as 25 and others as high as 40. We believe in a work life balance.
  • Our dedication to that balance is why we offer two weeks of paid time off in your first year, and the company covers 75% of your health, dental and vision insurance.

 

 

When we work


  • Being a 24/7 business, we need receptionists around the clock. Right now we are looking for people who can work various shifts between 10am - 10pm, Monday through Sunday, including weekends and holidays.
  • Don't worry, you won't work 12 hours every single day. Instead, we work 3 - 4 hour shifts throughout the 12 hour time window. Usually, there are two shifts per day, but sometimes only one. Normally, we take at least two days off each week, but occasionally only 1 full day.

 

What you'll do as a Virtual Receptionist:

  • Answer a high volume of incoming calls using your personal windows computer.
  • Demonstrate an enthusiastic and upbeat attitude, while helping the person on the other end of the phone.
  • Capture details from each call, including names, phone numbers, addresses, reference numbers, and thorough descriptions of the reason for the call.
  • Respond swiftly to frequently asked questions from callers, and navigate through key information and instructions provided by the client.
  • Transfer and route calls to clients on their extensions, or to their team directly in the field.
  • Rapidly dispatch requests to clients so that they can support their customers effectively.
  • Represent 300+ different small businesses located throughout the united states. (Most of our clients are based in Houston, Texas)
JOB REQUIREMENTS:

Equipment & Workspace Requirements
A dedicated and private workspace free from noise and distractions.

  • Wired high-speed internet connection (DSL is accepted) (5 Mbps Download) (1 Mbps Upload) (>40ms ping)
  • Windows PC, Quad-core processor, 4 GB of Ram (Windows 8 or higher)
  • Two 19+ Inch Monitors (If you're using a laptop, a screen of at least 12 inches)
  • HD Web Cam
  • Wired Keyboard with Function Keys, and 10-Key Pad
  • Wired Mouse
  • Wired USB Headset

 

 

We'd love to hear from you if you:

  • Enjoy making other people happy, and can convey a phenomenal sense of compassion and confidence over the phone.
  • Can switch gears swiftly, and maintain confidence even in stressful and tricky situations. Example: One call you might represent a doctor while on another you could represent a plumber.
  • Are a reliable self-starter who enjoys learning new things, and is able to push through when things get hard.
  • Have the ability to navigate your personal computer with ease, managing multiple windows effortlessly.
  • Understand feedback is a learning opportunity, designed to help you improve if you embrace the process.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Looking forward to working with you.

LOCATION:

TX
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