Senior HRIS Service Delivery Analyst
Cypress, TX Posted 12/15/2020 Full Time Professional


US6440 Sysco Business Services, Division of Sysco Resources Services, LLC

Zip Code:


Employment Type:

Full Time

Travel Percentage:


We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Position Purpose:

The Senior HRIS Analyst supports HR systems with the functional expertise to troubleshoot, manage and maintain these solutions. Partner with HR “Centers of Excellence” (COEs) and HR Shared Services to creatively streamline and simplify processes. Partners with Business Technology team to support and coordinate technology projects for HR. Assures operations and deliverables meet or exceed organizational objectives, follow HR strategies, and integrate as appropriate with other HR functions. Supports the broader HR service delivery model with a focus on customer service and assures alignment with HR COEs and other stakeholders such as HR Leaders and Business Partners. This role may have specialization in one or more COE’s eg Payroll, Benefits, Talent etc.This role reports directly to the Sr. Manager of HRIS.

Primary Responsibilities:

  • Review, test and assist with the implementation of HRIS system upgrades; collaborating with functional and technical staff to coordinate the application of an upgrade or fix and documenting process and results.

  • Work with the in HR Data team or appropriate COE to identify and correct system problems and coordinate with Business Technology (BT) team to implement a resolution.

  • Act as the functional liaison between the HR COE(s) and BT and assist with project tasks such as requirements gathering, design validation, end user/system testing, etc.

  • Research and correction of data integrity issues and/or errors (i.e., back-end data, position and organization management processes). Ensure a high level of data integrity is maintained and transactions are accurate.

  • Partner with the HR Data team to design and develop functional reports, dashboards and metrics. Review and analyze information to drive performance, identify trends, and develop/implement functional improvements, escalating issues and proposed solutions as appropriate.

  • Ensure reporting accuracy by reviewing, analyzing, and reconciling relevant data according to established timelines, standards, and procedures.

  • Perform audits and validations of HRIS transactions. Examine and verify HRIS related data for accuracy and consistency.

  • Assist in evaluating Workday functionality to maximize efficiency and improve processes

  • Proactively stay up to date on trends and developments within HR systems and technology, proactively providing ideas and information regarding best practices and trends. Work to enhance the capability of self and team

  • Participate in and support cross-functional projects and ensure timely completion of assigned responsibilities within established constraints.

  • Maintain all compliance requirements. Analyze and correct errors and ensure proper quality controls are in place to avoid future errors.

  • Partner with management in adhering to business objectives and costs by providing data, input, review, analysis, modeling, or other information and support for HR systems.

  • Train and assist junior staff in the department with Service Request priority management and development of solutions.

  • Perform other duties as assigned


  • Bachelor’s degree or equivalent education/training/experience in Management Information Systems, Human Resources, or related field.

  • Some broader domain knowledge and/or training in HR processes and functions desirable

  • Specialization in one or more HR functional areas (eg Payroll, Benefits, Talent) desirable


  • 5+ years’ experience in HR systems and similar roles.

  • Functional knowledge of human resource policies and procedures to ensure the HRIS meets organizational needs and goals.

  • Experience in a service delivery model with shared services preferred.

  • Experience with an ERP system (Workday preferred).

  • Experience with Microsoft tools and applications required; advanced excel skills preferred.

  • Experience delivering and improving HRIS systems to maximize efficiency & deliver quality services.

  • Experience working, monitoring, and interacting with third-party vendors.

  • Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment.

  • Experience with data analysis, data manipulation, database statistics, statistical research, system study, documentation and programming.

  • Familiarity with SQL, HTML, and or XML a plus.

Technical Skills and Abilities:

  • Demonstrated understanding of HR processes, procedures, controls, regulations, and compliance requirements for assigned functional area, including a competent understanding of relevant employment legislation and translation to practical solutions.

  • Demonstrates cross tower, cross-functional knowledge of recruiting and staffing processes and their impact on stakeholders.

  • Ensures adherence to project schedules and can work effectively with peers to set project and service request priorities

  • A sense of urgency in solving customer requests to ensure timely resolution.

  • Analytical and problem-solving skills required. Attention to detail a must.

  • Excellent verbal and written communication skills.

  • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. 

  • Ability to influence others, identify problems, and recommend a course of action.

  • Able to process complex information and identify solutions that meet both internal and business partner requirements.

  • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.

  • Knowledge of standard business practices and professionalism in a customer service environment are essential.

  • Maintains knowledge of trends and developments in HRIS providers, vendors, and technology

  • Champion and active contributor of change.

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.


Cypress, TX
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