Bilingual - English/Spanish - Customer Service Rep - CSR
Company: Culligan
Location: Houston , TX
Category: Call Center, Collections, Customer Service, Bilingual, General
Job Type: Full Time
Pay Amount: $14.00 to $20.00 / Hour, Plus Plus Commissions
Posted: 11/29/2020
JOB DESCRIPTION:

BILINGUAL: ENGLISH - SPANISH

 

Full Time - Mon-Fri 8-5 (+ optional weekends) - with Benefits

$14+ Commission (CS reps avg. $20 per hour with their commission!)  

 

Are you an extrovert and a TRUE Bilingual? Like to talk on the phone? 

 

The CSR will be responsible for making outbound calls, receiving inbound calls, along with some administrative duties including but-not-limited to the following: data entry, entering payments, billing, and responding to emails among others. The job requires knowledge of adherence to call script with focus on collections, customer service processes and procedures, strong inter-personal skills, ability to multi-task, and a sense of urgency in responding to the customer needs. Provide timely and effective responses to our customer's requests and precision data entry are key skills required for this position.

 

Additional information

  • Full Time Position
  • Major Medical, Dental and Vision available
  • Paid Holiday and Vacation
  • Commissions and Performance Bonuses Available
  • Training Provided

 

Culligan is an equal opportunity employer

 

JOB REQUIREMENTS:

Collections experience a PLUS, High volume call and Customer Service experience Required!

 

Qualifications

  • Previous experience in an inbound/outbound call center environment.
  • Process billing and payment questions
  • Adherence to collection script, accurate and efficient data entry.
  • Field inbound calls and resolve customer questions on accounts and billing.
  • Strong ability and skill set to perform high volume outbound collection calls.
  • An education level of at least a High School Diploma/ GED OR 10 years of equivalent working experience
  • 1+ years of customer service experience in a call center environment analyzing and solving customer problems
  • Authorization to work in the United States
  • Intermediate working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • 10 key by touch
LOCATION:

Houston, TX 77040
Apply Now
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