Pharmacy Technician - Call Center
Company: Empower Pharmacy
Location: Houston , TX
Category: Call Center, Customer Service, Healthcare
Job Type: Full Time
Posted: 11/23/2020

Position Summary

The Call Center Pharmacy Technician manages inbound and outbound calls in order to serve our customers' requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases.  

Duties and Responsibilities

  • Provides quality customer service while using effective communication  
  • Answers incoming calls; Ability to answer 70-100 calls per 8-hour shift  
  • Performs pharmaceutical calculations, such as day supply and dosage 
  • Processes new and refill prescription orders  
  • Faxes and/or calls doctors for refill requests  
  • Checks voicemails and returns customer calls  
  • Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service  
  • Informs patients of tracking status on their orders  
  • Checks and verifies invoices/charges  
  • Scans and files orders in appropriate folders  
  • Reads and understands prescription orders  
  • Navigates multiple internal computer systems  
  • Organizes and maintains cleanliness of working areas, supplies, and equipment  
  • Maintains confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)  

Knowledge and Skills

  • Ability to cope with varied levels of workload and multiple tasks  
  • Must be able to work in a fast paced and changing environment  
  • Accurate data entry skills  
  • Strong time management and organizational skills  
  • Excellent communication skills, both orally and in writing  
  • Willingness to be a team player and promote a positive team environment  
  • Excellent attention to detail  
  • Flexible and proactive to meet varied patient and company needs  
  • Self-motivated and able to work independently  
  • Strong interpersonal and “people” skills  
  • Able to do dosage calculations 
  • Able to work sitting down for duration of shift 

Experience and Qualifications

  • High school diploma or GED. College education preferred but not required  
  • Must be registered with Texas Board of Pharmacy as a Pharmacy Technician  
  • One year of pharmacy experience or healthcare related experience preferred  
  • Experience in Microsoft Office (Word, Excel, Outlook, etc.)  
  • Able to fluently read, write, and speak English 
  • Able to add, subtract, multiply, and divide in all units of measurement  


  • Health/Dental/Vision 
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA)  
  • 401(k) with company matching  
  • Paid Vacation (10 days) 
  • Paid Holidays (8 days) 
  • Potential for career growth within an expanding team and organization 
200 Westlake Park Blvd
Houston, TX 77079
Apply Now
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