Collections Representative
Houston, TX Posted 12/2/2020 Full Time General, Call Center, Customer Service, Collections


The Collections Representative will be responsible for collecting WCA’s accounts receivable for an assigned geographic area or line of business.  This individual will represent the corporate office to internal and external customers and utilize a consultative approach to identify solutions on delinquent accounts.  The Collections Representative will provide recommendations to improve and streamline the collection process to better service WCA customers and field operations while staying in compliance with Company Standard Operating Procedures.

Duties & Responsibilities

  • Apply Company’s credit, collection, and accounting procedures ensuring compliance for an assigned geographic area or line of business
  • Contact customers via phone, email and / or mail to ensure payment within terms and protect Company’s receivable assets while minimizing Daily Sales Outstanding and Bad Debt
  • Recommend Bad Debt Adjustments to Credit and Collection Manager monthly
  • Process daily account adjustments 
  • Research documentation to resolve and process appropriate forms to facilitate processing of credit memos, debit memos, and customer refunds
  • Maintain open communication with other departments, field operations, and leadership to ensure fluid and effective operations
  • Ensure the integrity of data within business systems
  • Enhance organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
  • Assist with other related duties as assigned by manager




  • High School diploma or GED
  • Two (2) or more years of collections experience
  • Microsoft Office


Knowledge, Skills, & Abilities

  • Ability to build and maintain relationships with internal and external customers
  • Excellent analytical, attention to detail, and problem-solving skills
  • Ability to communicate effectively with internal and external customers
  • Ability to read, write, and comprehend reports and associated documents
  • Ability to understand and follow oral and written instructions
  • Ability to prioritize workload and meet time sensitive deadlines
  • Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
  • Strong interpersonal skills, including effective presentation and listening skills
  • Flexibility to accept and adapt to change, as well as the commitment to seek continuous improvement
  • Demonstrate strong business acumen and ability to work effectively across various teams and levels
  • Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Ability to exert muscle force to lift, push, pull or carry objects
  • Ability to coordinate two or more limbs (for example: two arms, two legs, or one leg and one arm) while sitting or standing
  • Knowledge of proper lifting techniques



  • Solid Waste Industry or ancillary experience  
  • Bilingual:  English /Spanish

Houston, TX
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