This Job Has Expired JCPenney Asset Protection Manager Baytown, TX
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Full Time
10/18/2020
Baytown, TX
(1.9 miles)
General Description As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the execution of operational tasksPrimary Responsibilities:Customer Service & Sales – Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner.Store Operations – Assists with inventory counts and updates to ensure accurate in-stock information for customers. Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process.   In addition, manages and engages the pricing and signing team and the promotional price signing within the store as well as the re ticketing and re packaging execution.Stockroom & General Operations – Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes.  Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.  Team Development – Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance.Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies & AccomplishmentsTo achieve success at JCPenney, a supervisor will possess the following:Work experience- Minimum of 2 years retail leadership experienceEducation- Bachelor degree or equivalent work experienceDrives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.Builds Relationships – Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.Shows Courage – A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Houston, TX
(12.3 miles)
General Description Our Assistant Manager Trainee Program is designed to introduce you to various JCPenney store management opportunities. Throughout the 16-week program, your training will blend online instruction with hands-on experience under the guidance of an assigned General Manager, Store Management Team, and Corporate Partners. In this program, you will receive on-the-floor sales experience, a holistic understanding of how the business works, and experience leading a team. Primary Responsibilities: Training is divided into assignments and projects that provide exposure to key areas of store operations including: Exceptional Customer Service  In-Store MerchandisingSales Support Functions  Team Motivation  Event Management  Online Order Fulfillment  Core Competencies & Accomplishments: External Candidates  Graduating Senior or recent graduate from an accredited University  A cumulative 3.0 GPA or higher  Previous retail experience required (supervisory experience a plus)  All Candidates  Open to relocation  Confident & outgoing personality  Thrives in team environment  Demonstrated leadership ability  Strong verbal and written communication skills  Self-motivated  Passion for retail managementWe offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. For more opportunities to join our team please visit our careers page.  At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Full Time
10/18/2020
Pasadena, TX
(16.9 miles)
General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Responsibilities:Customer Service Greets and assists customers in finding products and delivers outstanding customer serviceDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededShrinkage & Safety Provides a strong visual presence on the sales floor to deter theftDrives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the systemParticipates in company Asset Protection and Safety programs and enforce standards as they relate to safety and securityMaintains, supports and communicates awareness programs in storeCoaches and trains all associates on the Store Shrink Action PlanMaintains a fair and consistent set of standards using excellent judgment and discretionDocuments significant theft incidents and preventionsReports infractions of company policy to Asset Protection and/or store managementProvides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as neededPerformance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendanceSkills and Characteristics:Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive,inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Full Time
10/24/2020
Friendswood, TX
(22 miles)
General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.Primary Responsibilities:Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns.  Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.  Store Merchandise Standards – Managers merchandise standards through Put to Fixture, SET, and Visual process execution.  Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.  Promote company merchandise strategy and identifies local opportunities to drive sales.  Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.  Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.  Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.Team Development – Teaches, trains and coaches associates.  Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.  Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:Embraces a Growth Mindset:  Proposes and initiates actions on new ideas that improve our product, stores or practices.  Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives.  Encourages others and their self to stretch beyond current capabilities.  Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically:  Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership:  Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.  Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organizationImplements with Excellence:  Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.  Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action.  Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results:  Demonstrates a sense of urgency to act decisively and quickly.  Establishes aggressive goals and takes appropriate risks to achieve results.  Shows confidence when challenged and will do the right thing even when it’s hard.  Strives to achieve excellent results by creating a culture of continuous improvement.About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Friendswood, TX
(22 miles)
General Description Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as neededPerform responsibilities in accordance with company policies and procedures in order to drive sales and profit.  Applicants must be 18 years of age or older and have a high school diploma or GED.Skills and Characteristics:AP knowledge-   Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirementsBalanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Full Time
10/18/2020
Houston, TX
(31.6 miles)
General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Responsibilities:Customer Service Greets and assists customers in finding products and delivers outstanding customer serviceDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededShrinkage & Safety Provides a strong visual presence on the sales floor to deter theftDrives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the systemParticipates in company Asset Protection and Safety programs and enforce standards as they relate to safety and securityMaintains, supports and communicates awareness programs in storeCoaches and trains all associates on the Store Shrink Action PlanMaintains a fair and consistent set of standards using excellent judgment and discretionDocuments significant theft incidents and preventionsReports infractions of company policy to Asset Protection and/or store managementProvides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as neededPerformance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendanceSkills and Characteristics:Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive,inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Full Time
10/18/2020
Houston, TX
(31.6 miles)
General Description Primary Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as neededPerform responsibilities in accordance with company policies and procedures in order to drive sales and profit.  Applicants must be 18 years of age or older and have a high school diploma or GED.Core Competencies & Accomplishments:AP knowledge-   Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirementsBalanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Houston, TX
(33.1 miles)
Our Assistant Manager Trainee Program is designed to introduce you to various JCPenney store management opportunities. Throughout the 16-week program, your training will blend online instruction with hands-on experience under the guidance of an assigned General Manager, Store Management Team, and Corporate Partners. In this program, you will receive on-the-floor sales experience, a holistic understanding of how the business works, and experience leading a team. Primary Responsibilities: Training is divided into assignments and projects that provide exposure to key areas of store operations including: Exceptional Customer Service In-Store MerchandisingSales Support Functions Team Motivation Event Management Online Order Fulfillment Core Competencies & Accomplishments: External Candidates Graduating Senior or recent graduate from an accredited University A cumulative 3.0 GPA or higher Previous retail experience required (supervisory experience a plus) All Candidates Open to relocation Confident & outgoing personality Thrives in team environment Demonstrated leadership ability Strong verbal and written communication skills Self-motivated Passion for retail managementWe offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. For more opportunities to join our team please visit our careers page. At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Full Time
10/18/2020
Houston, TX
(35.1 miles)
General Description Primary Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as neededPerform responsibilities in accordance with company policies and procedures in order to drive sales and profit.  Applicants must be 18 years of age or older and have a high school diploma or GED.Core Competencies & Accomplishments:AP knowledge-   Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirementsBalanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Cypress, TX
(45.2 miles)
General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.Primary Responsibilities:Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns.  Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.  Store Merchandise Standards – Managers merchandise standards through Put to Fixture, SET, and Visual process execution.  Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.  Promote company merchandise strategy and identifies local opportunities to drive sales.  Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.  Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.  Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.Team Development – Teaches, trains and coaches associates.  Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.  Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:Embraces a Growth Mindset:  Proposes and initiates actions on new ideas that improve our product, stores or practices.  Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives.  Encourages others and their self to stretch beyond current capabilities.  Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically:  Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership:  Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.  Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organizationImplements with Excellence:  Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.  Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action.  Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results:  Demonstrates a sense of urgency to act decisively and quickly.  Establishes aggressive goals and takes appropriate risks to achieve results.  Shows confidence when challenged and will do the right thing even when it’s hard.  Strives to achieve excellent results by creating a culture of continuous improvement.About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Conroe, TX
(49.1 miles)
General Description At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers will discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward helping customers find what they love for less time, money and effort. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.The Asset Protection Service Associate role is to keep their store safe and profitable at all times by executing company programs and investigating any suspicious customer or associate activities or behavior in the store. Responsibilities:Customer Service Greets and assists customers in finding products and delivers outstanding customer serviceDemonstrates WORTH behaviors consistentlyPartners with other team members when additional support is neededShrinkage & Safety Provides a strong visual presence on the sales floor to deter theftDrives Electronic Article Surveillance compliance through proper application of Asset Protection standards, including responding, logging and testing the systemParticipates in company Asset Protection and Safety programs and enforce standards as they relate to safety and securityMaintains, supports and communicates awareness programs in storeCoaches and trains all associates on the Store Shrink Action PlanMaintains a fair and consistent set of standards using excellent judgment and discretionDocuments significant theft incidents and preventionsReports infractions of company policy to Asset Protection and/or store managementProvides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates, as neededPerformance Standards Supports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, and attendanceSkills and Characteristics:Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive,inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Full Time
10/18/2020
Katy, TX
(49.2 miles)
General Description Primary Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as neededPerform responsibilities in accordance with company policies and procedures in order to drive sales and profit.  Applicants must be 18 years of age or older and have a high school diploma or GED.Core Competencies & Accomplishments:AP knowledge-   Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirementsBalanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Beaumont, TX
(52.2 miles)
General Description Responsibilities: Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as neededPerform responsibilities in accordance with company policies and procedures in order to drive sales and profit.  Applicants must be 18 years of age or older and have a high school diploma or GED.Skills and Characteristics:AP knowledge-   Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirementsBalanced Temperament – Maintains composure and handle high stress situations in a calm/effective manner. Handles difficult situations with discretion.Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
Full Time
10/24/2020
Port Arthur, TX
(58.7 miles)
General Description General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.Primary Responsibilities:Customer Service & Sales – Directs Customer Service and sales activities in store; resolves customer issues and concerns.  Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.  Store Merchandise Standards – Managers merchandise standards through Put to Fixture, SET, and Visual process execution.  Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process.  Promote company merchandise strategy and identifies local opportunities to drive sales.  Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store. Omnichannel – Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods.  Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.Specialty Businesses – Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale.  Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.Team Development – Teaches, trains and coaches associates.  Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions.  Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,Performance Standards – Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.Core Competencies:To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:Embraces a Growth Mindset:  Proposes and initiates actions on new ideas that improve our product, stores or practices.  Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives.  Encourages others and their self to stretch beyond current capabilities.  Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.Thinks Critically:  Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action. Demonstrates Leadership:  Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach. Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.  Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organizationImplements with Excellence:  Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.  Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action.  Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.Drives Results:  Demonstrates a sense of urgency to act decisively and quickly.  Establishes aggressive goals and takes appropriate risks to achieve results.  Shows confidence when challenged and will do the right thing even when it’s hard.  Strives to achieve excellent results by creating a culture of continuous improvement.About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/31/2020
Baytown, TX
(1.9 miles)
General Description At The Salon by InStyle & jcp salon, we strive to unlock the potential of America’s top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change—individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.The Salon Receptionist supports the salon team by providing a superior client experience through offering additional styling services and product benefits to become salon destination of choice!What We Look ForEducate Customers – You know it all. Customers appreciate your expertise and understanding of retail product benefits and the value of each hair service. You love finding the perfect solution to ensure customer maintains their desired look and feel beautiful.Drives conversion and sales – You like to compliment people and turn retail customers into jcp salon clients by offering the great value and service provider technical skills. Your efforts facilitate the growth of the salon!Assisting Customers – You seek out customers and do whatever you can to make their experience unforgettable!  You listen, you help, you educate, and you make them want to come back by offering solutions to their hair concerns through salon services and the benefits of retail product.Partners with Salon associates – You’ve got some best friends in the store. You like them so much you work closely with them every day. You partner and collaborate with the salon associates by offering additional salon services, such as deep conditioning, glossing, color, to the service provider’s clients.QualificationsPassion for Salon – You love product and salon services. You genuinely love understanding the client’s benefits from products and a variety of salon services. You love being on your feet, you have attention to detail on customer needs, and thrive on making people HAPPY!Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.Start your future at
Full Time
10/18/2020
Baytown, TX
(1.9 miles)
$1,000 / yr
General Description At The Salon by InStyle & jcp salon, we strive to unlock the potential of America’s top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!We offer cutting edge, industry-leading benefits: •Flexible scheduling*•Set your own service pricing**•Up to 70% commission based on performance•Benefits including a storewide associate discount, medical, dental, paid time off, and 401(k)•Artistic paid training•10% retail commission with a service•Up to $1,000 bonus for qualified candidates•Client acquisition programs•Diverse career paths*For Master Designer level and above. **Applicable for Sr. Designer level and above. †For full-time, benefit eligible associates.Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change—individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.What We Look For•Professional styling services•Self-motivation•Ability to build a fan base•Ability to partner with salon team members•Flexibility•Willingness to participate in a learning environment•A passion for the beauty industry•People skillsOur professionals ensure a superior client experience by determining the client’s needs and providing services including the latest cuts, the best finishing, and the industry’s top chemical services.Qualifications•License- You must maintain a current cosmetology license in the state you are applying•Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others•Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes•Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyOur passion for hair is stronger than ever, so we’ve turned styling into an exciting, rewarding career—and so can you. Start your future at http://jobs.jcp.comAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Baytown, TX
(1.9 miles)
General Description The Operations Associate’s role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate role is an early morning position and you will work with the a team to perform functions prior to store opening.Primary Responsibilities:Customer Service – You’re maneuvering around the store at a fast pace, working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to other than you.Executes pricing and signing – You can change ticket prices and signing on merchandise across the store better and faster than anyone!Replenish and restock the store:  You understand the needs of the customer.  When merchandise is getting low, you assist your sales floor peers and leaders by pulling and preparing merchandise to go the floor in order to ensure all of our customers have the styles and sizes they need.Receive and unload merchandise: You work with your co-workers to unload a truck and prepare the merchandise in the backroom.Backroom standards:  You keep the stockroom  safe, clean, and organized .Omnichannel:  You will contribute to Omichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.Merchandise strategy:  You take the plans that have been communicated by leadership on where to place merchandise throughout the store and execute the plan with efficiency and detail.  You understand the merchandising standards and work to deliver an outstanding customer experience by maintaining these standards as you flow goods to the sales floor.Participates in a learning environment: You absorb new information from your peers or training materials on our merchandise, shrink, safety, productivity, and other business processes.Core Competencies & Accomplisments:Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyWork experience- 1-2 years retail experienceAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Baytown, TX
(1.9 miles)
General Description Do you enjoy making things happen behind the scenes and seeing your work flourish on stage Well…being a Merchandise Execution Associate at JCPenney might be the position for you!Primary Responsibilities:Customer Service & SalesGreets and assists customers in finding products and delivers outstanding customer servicePartners with other team members when additional support is neededActively listens to customer issues in a calm and agreeable manner to resolve problemsTruck / Restock & InventoryFollows placement directions to effectively place set merchandise statementsContributes to merchandise receipt and reverse logistics processesAssists with the execution of inventory processesContributes to the Shoe on Display restocking process, including mismates and stockroom organizationContributes to the restock program to identify replenishment opportunitiesSET / Visual / EnvironmentAssists with the SET processes by planning floor moves, placing graphics, and executing visual detailingIdentifies sell-through opportunities and remerchandise the selling floor to increase rate of saleHelps oversee and maintain all fitting room and sales floor recovery processesContributes to the execution of visual elements to support merchandising statementsResponsible for stockroom maintenanceOmnichannelAssists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as neededContributes to Buy Online Pick Up In Store and Ship from Store processes as neededGeneral OperationsContributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activitiesAssists with the Defective process execution to ensure integrity of inventory and prevent shrinkPerformance StandardsSupports company shrink and safety initiativesConsistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendanceCore Competencies & Accomplishments:Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and othersProvide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesProactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyResults: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and otherOwnership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesIntensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyDrive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through changeWork experience- 1-2 years of retail experienceAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Baytown, TX
(1.9 miles)
General Description As the Cashier Assistant, you will contribute to profitable sales growth by assisting and training Cashier associates and delivering company checkout experience strategies.Primary Responsibilities:Customer Service & Sales – Greets each customer in a friendly and professional manner. Actively listens to customer issues in a calm and agreeable manner to resolve problems. Assists with credit, rewards and gift card programs throughout the store. Models and holds team accountable for outstanding customer service.Cashier Performance – Role model for cashiering performance and efficiencies. Trains and supports all cashier associates on checkout procedures. Monitors associate productivity by utilizing Point of Sale productivity metrics. Coaches and recognizing team.Line Management & Checkout Standards – Supports the line management process by proactively shifting resources to support increased traffic. Monitors checkout standards are being followed and met. Proficient at Point of Sale processes; including Mobile check out. Oversees cleanliness, signing, supplies and organization of checkout stations.General Operations – Assists with the Productivity Standards Program processes. Participates in annual inventory processes. Assists with recovery, put backs and fitting room maintenance as needed.Omnichannel – Resolves customer Omnichannel needs in a timely manner and partner with Cashier Supervisor or Manager on Duty for any customer service needs. Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues. Shares reporting and metrics results with team and uses information to motivate or train associates. Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems. Supports binning and pick-and-pack processes for jcp.com orders as needed.Performance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s credit goals, product and service sales, customer service, profit, productivity and attendance.Core Competencies & Accomplishments:To achieve success at JCPenney, a Cashier Assistant will possess the following:Results – Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.Ownership –  Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes.Intensity –  Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency.About JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Full Time
10/18/2020
Baytown, TX
(1.9 miles)
General Description As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.Primary Responsibilities:Customer Service & Sales – Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.Checkout Standards – Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.General Operations – Assists with Omnichannel efforts as needed.  Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processesPerformance Standards – Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.Core Competencies & Accomplishments:To achieve success at JCPenney, a Cashier will possess the following:Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomesProactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgencyResults – Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitudeOwnership – Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomesIntensity – Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgencyAbout JCPenney:At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
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