This Job Has Expired Health Services Management Hiring Entry Level and Experienced CNA's & Aides - Multiple Shifts ($250 BONUS) Tomball, TX
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Full Time
1/4/2021
Tomball, TX
(0 miles)
$27.00 to $37.00 / hr
Tomball Rehab & Nursing has an opening for an experienced Social Services Director. By being part of our team, you will have the opportunity to work in a dynamic and caring clinical environment. Where we are proud of the difference we make in the lives of our residents.
As the Social Services Director you will assist with marketing, admissions, discharge and transfer needs. Under the direction of the Administrator you will assist in the planning, organization and development of residents to assure that the medically related emotional and social needs of the resident are met/maintained on an individual basis. You will also be responsible for maintaining written documentation in the resident medical records per facility policy and state and federal guidelines.
Qualifications Must be a Licensed Social Worker in good standing. Completion of secondary education at an approved school of Social Work. Previous experience in supervisory capacity preferred. Knowledge of a specialized field such as geriatric, adult social work, or long term Must have the ability to relate professionally and work cooperatively with residents, families, employees, and other stakeholders at all levels of the organization and community to ensure continuity of care.
Schedule: Monday to Friday On call
Tomball Rehab & Nursing is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, national origin, marital or veteran status, disability, sexual orientation, gender identity, or any other protected class as defined by local, state, or federal law.
Full Time
12/1/2020
Webster, TX
(48.5 miles)
$92,000 to $119,000 / yr
JOB DESCRIPTION: Assists information services leadership team in managing major functions within the project, customer support, or operations group of information services. Salary Range From $92,000 To $119,000 Annually Specific Job Related Duties The Epic Technical Support Manager leads the design, implementation, and support of the technical infrastructure for the Epic environment. The position provides leadership to the Epic Technical Team including, but not limited to, strategic technical guidance, project management, personnel management and optimization for the Epic system(s).  The manager should be organized, strong in project management, and have a technical background with a general understanding of the technical infrastructure and staff, including servers, storage, virtualization, and networking.  The manager must have experience developing high-performing teams, managing remote personnel, and managing outcomes.  The position coordinates hardware and software support for the Epic infrastructure including servers, network, storage, backup, operating systems, virtualization platforms, and desktop devices. It oversees Epic systems administration, disaster recovery planning, and implementation requirements for the Epic infrastructure. It partners with the Epic and enterprise architecture teams to ensure efficient functionality and performance, and functions as a liaison between the technical team and application team. Responsibilities to include Setting and managing long-term goals, short term goals, and project priorities Ensuring technical requirements and tasks are understood, clearly communicated, and executed on time Managing large technical implementations and integrations, including setting timelines, following up on progress that teams have made to ensure solutions are established in a timely manner and within budget, and coordinating appropriate resources to manage issues Tracking technical integration issues and coordinating issue resolution Work Schedule Monday - Friday, 8AM-5PM Location: Clear Lake Center
Full Time
1/3/2021
Cypress, TX
(6.5 miles)
Job DescriptionHealth is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.Essential Functions:1. Engage customers by proactively welcomeing them to the HealthHUBa. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHubb. Provide individualized customer service based on unique customer needs.c. Deliver on the CVS Health purpose-driven service culture by always putting people firstd. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)2. Assist customers by helping them navigate healthcare services and productsa. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUBb. Help customers navigate various programs, digital tools, and HealthHUB classes and programsc. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPadsg. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointmentsh. Proactively offer to help customers find items they are looking for in the store.3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offeringsa. Introduce CVS ExtraCare program and offer enrollment assistance, as neededb. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>4. Act as Product Resource Assistant for Home Health Care (HHC):a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed servicesb. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and servicesc. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.5. Adhere to Professional Practice standardsa. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all timesb. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product salesd. Ensuring that any clinical advice is provided only by providers.6. Regular and Predictable Job Attendance & PunctualityRequired Qualifications- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities- Ability to receive and act on feedback; resilient, curious and seeks to learn- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel- Comfortable working with ambiguity- Strong organization skills and attention to detail- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers- Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job:- Remaining upright on the feet, particularly for sustained periods of time- Moving about on foot to accomplish tasks, particularly for moving from one work area to another- Extending hand(s) and arm(s) in any direction- Bending body downward and forward by bending spine at the waist- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsPreferred Qualifications- 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge- CPhT, medical or customer service certification is a plus- Bilingual English-Spanish language proficiency- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA- Experience reviewing or inputting data into CRM databases- Motivational interviewing experienceEducation- Verifiable High School diploma or GED is required.- An Associate's Degree is preferred.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full Time
1/3/2021
Spring, TX
(6.9 miles)
Job DescriptionHealth is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.Essential Functions:1. Engage customers by proactively welcomeing them to the HealthHUBa. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHubb. Provide individualized customer service based on unique customer needs.c. Deliver on the CVS Health purpose-driven service culture by always putting people firstd. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)2. Assist customers by helping them navigate healthcare services and productsa. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUBb. Help customers navigate various programs, digital tools, and HealthHUB classes and programsc. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPadsg. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointmentsh. Proactively offer to help customers find items they are looking for in the store.3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offeringsa. Introduce CVS ExtraCare program and offer enrollment assistance, as neededb. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>4. Act as Product Resource Assistant for Home Health Care (HHC):a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed servicesb. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and servicesc. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.5. Adhere to Professional Practice standardsa. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all timesb. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product salesd. Ensuring that any clinical advice is provided only by providers.6. Regular and Predictable Job Attendance & PunctualityRequired Qualifications- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities- Ability to receive and act on feedback; resilient, curious and seeks to learn- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel- Comfortable working with ambiguity- Strong organization skills and attention to detail- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers- Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job:- Remaining upright on the feet, particularly for sustained periods of time- Moving about on foot to accomplish tasks, particularly for moving from one work area to another- Extending hand(s) and arm(s) in any direction- Bending body downward and forward by bending spine at the waist- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsPreferred Qualifications- 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge- CPhT, medical or customer service certification is a plus- Bilingual English-Spanish language proficiency- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA- Experience reviewing or inputting data into CRM databases- Motivational interviewing experienceEducation- Verifiable High School diploma or GED is required.- An Associate's Degree is preferred.Business OverviewAt MinuteClinic, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full Time
1/3/2021
Houston, TX
(30.7 miles)
Job DescriptionHealth is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.Essential Functions:1. Engage customers by proactively welcomeing them to the HealthHUBa. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHubb. Provide individualized customer service based on unique customer needs.c. Deliver on the CVS Health purpose-driven service culture by always putting people firstd. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)2. Assist customers by helping them navigate healthcare services and productsa. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUBb. Help customers navigate various programs, digital tools, and HealthHUB classes and programsc. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPadsg. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointmentsh. Proactively offer to help customers find items they are looking for in the store.3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offeringsa. Introduce CVS ExtraCare program and offer enrollment assistance, as neededb. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>4. Act as Product Resource Assistant for Home Health Care (HHC):a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed servicesb. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and servicesc. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.5. Adhere to Professional Practice standardsa. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all timesb. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product salesd. Ensuring that any clinical advice is provided only by providers.6. Regular and Predictable Job Attendance & PunctualityRequired Qualifications- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities- Ability to receive and act on feedback; resilient, curious and seeks to learn- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel- Comfortable working with ambiguity- Strong organization skills and attention to detail- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers- Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job:- Remaining upright on the feet, particularly for sustained periods of time- Moving about on foot to accomplish tasks, particularly for moving from one work area to another- Extending hand(s) and arm(s) in any direction- Bending body downward and forward by bending spine at the waist- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsPreferred Qualifications- 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge- CPhT, medical or customer service certification is a plus- Bilingual English-Spanish language proficiency- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA- Experience reviewing or inputting data into CRM databases- Motivational interviewing experienceEducation- Verifiable High School diploma or GED is required.- An Associate's Degree is preferred.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full Time
1/3/2021
Spring, TX
(9.1 miles)
Job DescriptionHealth is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.Essential Functions:1. Engage customers by proactively welcomeing them to the HealthHUBa. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHubb. Provide individualized customer service based on unique customer needs.c. Deliver on the CVS Health purpose-driven service culture by always putting people firstd. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)2. Assist customers by helping them navigate healthcare services and productsa. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUBb. Help customers navigate various programs, digital tools, and HealthHUB classes and programsc. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPadsg. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointmentsh. Proactively offer to help customers find items they are looking for in the store.3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offeringsa. Introduce CVS ExtraCare program and offer enrollment assistance, as neededb. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>4. Act as Product Resource Assistant for Home Health Care (HHC):a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed servicesb. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and servicesc. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.5. Adhere to Professional Practice standardsa. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all timesb. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product salesd. Ensuring that any clinical advice is provided only by providers.6. Regular and Predictable Job Attendance & PunctualityRequired Qualifications- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities- Ability to receive and act on feedback; resilient, curious and seeks to learn- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel- Comfortable working with ambiguity- Strong organization skills and attention to detail- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers- Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job:- Remaining upright on the feet, particularly for sustained periods of time- Moving about on foot to accomplish tasks, particularly for moving from one work area to another- Extending hand(s) and arm(s) in any direction- Bending body downward and forward by bending spine at the waist- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsPreferred Qualifications5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge- CPhT, medical or customer service certification is a plus- Bilingual English-Spanish language proficiency- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA- Experience reviewing or inputting data into CRM databases- Motivational interviewing experienceEducation- Verifiable High School diploma or GED is required.- An Associate's Degree is preferred.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full Time
1/3/2021
Houston, TX
(48.4 miles)
Job DescriptionHealth is everything. At CVS Health we are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we’re helping people on their path to better health — from advising on prescriptions to helping manage chronic and specialty conditions. Because we’re present in so many moments, big and small, we have an active, supportive role in shaping the future of health care. By tapping into CVS HealthHUB knowledge and employing sharp communication skills, the Care Concierge will help elevate the store into a healthcare destination.The Care Concierge delivers on the company’s purpose of helping people on their path to better health through a focus on excellent, purpose-driven customer service. The Care Concierge will act as a navigator and coordinator to proactively engage and assist customers, patients and caregivers find the healthcare services and products they need. Concierge colleagues will promote relevant HealthHUB classes, programs, and digital tools to interested customers. To support their efforts, colleagues will create customer profiles to record interaction details, comments, and outcomes as a means to help leaders further refine offerings for current and future HealthHUB stores.The Care Concierge may act as a Product Resource Assistant to provide exceptional customer service for full product selection of the Home Health Care (HHC) department. Within the Product Resource Assistant capacity, colleagues will communicate and collaborate with leaders to promote the Durable Medical Equipment (DME) business to those individuals who need and would benefit from such supplies. The Care Concierge will be trained per manufacturer specifications and guidelines on how to instruct customers on product fitting (e.g., compression or CPAP masks).This role will be located in select retail stores and serve customers, patients and caregivers during the MinuteClinic’s hours of operation. Under the supervision of a HealthHUB Field Leader and local Store Manager, the Care Concierge will listen to customer, patient and caregiver needs and to create memorable service experiences. The role entails working with guidance and the expectation that colleagues will adhere to and adopt emerging best practices to satisfy customer needs and exceed expectations.Essential Functions:1. Engage customers by proactively welcomeing them to the HealthHUBa. Build relationships with customers, patients and caregivers by answering service (non-clinical) questions and welcoming them to the HealthHubb. Provide individualized customer service based on unique customer needs.c. Deliver on the CVS Health purpose-driven service culture by always putting people firstd. Engages customers to identify opportunites to improve service and/or customer experience via in-store interactions or via technology solution(s) (e.g. CRM)2. Assist customers by helping them navigate healthcare services and productsa. Through personalized conversation, try to determine the root cause for the customer's visit to the HealthHUBb. Help customers navigate various programs, digital tools, and HealthHUB classes and programsc. Facilitate customer's engagement by assisting with intake forms, appointment questionnaires and entering data into various health portals.d. Assist customers with scheduling 1:1 healthcare consultations with HUB clinicians and enrolling them for classes within the Wellness Rooms.e. Assists customers with how to contact their health insurance provider (e.g. reviews insurance care with customer to identify the appropriate number for the customer to call)f. Support patient MinuteClinic registration by offering to help at the kiosk or on Minute Clinic iPadsg. Drive awareness of in-store Licensed Dietitian (LD), co-manage the LD calendar for scheduling appointmentsh. Proactively offer to help customers find items they are looking for in the store.3. Promote CVS Health consumer facing healthcare programs/initiatives and HealthHUB offeringsa. Introduce CVS ExtraCare program and offer enrollment assistance, as neededb. Promote CVS mobile apps (or featured 3rd party apps) and digital tools to interested customers and drive awareness of CVS website functionality.c. Promote and drive awareness of CVS Health insurance programs and/or initiatives, infusion services, speciality pharmacy programs, etc.d. Promote and drive awareness of upcoming Wellness Room classes, print and distribute event flyers and sign-up customers, patients and caregivers to fill classes; make outbound calls to confirm class attendance and support set-up on the day of classes and events.br>4. Act as Product Resource Assistant for Home Health Care (HHC):a. Seek out customers and ensure they have an exceptional experience through great service, including offering needed servicesb. Drive awareness and inform customers, patients and caregivers of availability of needed in-store durable medical equipment (DME) products and servicesc. Educate customers on product specifications, comparison, benefits, use, maintenance and related products.5. Adhere to Professional Practice standardsa. Keep our communities safe by ensuring compliance with all federal and state laws, rules and regulations and CVS policy and procedures at all timesb. Communicate with customers/patients while protecting their confidential health and medication information according to HIPAA and relevant state laws.c. Support field leaders by providing feedback about customer interactions on a regular cadence; support corrective measures aimed at increasing service utilization metrics and product salesd. Ensuring that any clinical advice is provided only by providers.6. Regular and Predictable Job Attendance & PunctualityRequired Qualifications- 3-5 years of health care, customer service, patient relations and/or hospitality concierge experience- Naturally passionate about proactively engaging with and caring for customers to understand their needs and explain our products and services available that influences their decisions- Comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities- Ability to receive and act on feedback; resilient, curious and seeks to learn- Strong computer, data entry, and typing skills; ability to work between multiple technology platforms; able to learn and utilize new technology as service evolves- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel- Comfortable working with ambiguity- Strong organization skills and attention to detail- Ability to multitask and prioritize while maintaining a pleasant and calm demeanor with customers, patients and caregivers- Excellent communication (verbal, written and listening) skills - Ability to read body language and interact appropriately with others - Self-starter and able to successfully work with minimal supervision. - Great problem solver with ability to collaboratively engage with customers, patients, caregivers and other team members to create innovative solutions Physical Requirements of the Job:- Remaining upright on the feet, particularly for sustained periods of time- Moving about on foot to accomplish tasks, particularly for moving from one work area to another- Extending hand(s) and arm(s) in any direction- Bending body downward and forward by bending spine at the waist- Stooping to a considerable degree and requiring full use of the lower extremities and back muscles- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed accurately- Visual Acuity: the worker is required to have close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small partsPreferred Qualifications- 5-8 years of experience in health care, customer service, patient relations and/or hospitality concierge- CPhT, medical or customer service certification is a plus- Bilingual English-Spanish language proficiency- Prior experience handling sensitive information confidentially, including information referred to as PHI (patient health information) protected under HIPAA- Experience reviewing or inputting data into CRM databases- Motivational interviewing experienceEducation- Verifiable High School diploma or GED is required.- An Associate's Degree is preferred.Business OverviewAt CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full Time
12/25/2020
Katy, TX
(27.5 miles)
Job DescriptionReady to take your LCSW skill set to the next level with a Fortune 5 company Check out this opportunity for a Licensed Clinical Social Worker - Mental Health Specialist with CVS Health.As a Licensed Clinical Social Worker - Mental Health Specialist, you will provide individuals and groups with the psychosocial support and education needed to address their identified mental wellbeing needs. Services include activation, assessment, diagnosis, advocacy and delivery of counseling services in a clinic setting. Individual must be able to collaborate with other Minute Clinic and CVS Care team members as well as participating behavioral health provider groups to provide patient education and counseling, and making referrals for other services needed to support care. May also provide care and case management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare and integration and collaboration with specialty and primary care providers as needed.Required Qualifications• 5 or more years of experience delivering behavioral health care .• Completed Social Workers Master’s degree program from an accredited College or University• Current and active Clinic Social Worker State LicensePreferred Qualifications• Demonstrated exceptional interpersonal and team skills• Proven deep understanding of the psychosocial aspects of illness and health• Demonstrated understanding of insurance, Medicaid, Medicare billing requirements• Evidence of strong crisis intervention skills• Proven excellent diagnostic, care collaboration and short-term counseling skills leveraging evidence-based methodologies including but not limited to motivational interviewing, problem solving therapy, and cognitive behavioral therapy• Previous experience in a mental health clinic or hospital settingEducation• Completed Social Workers Master’s degree program from an accredited College or University• Current and active Clinical Social Worker State LicenseBusiness OverviewAt MinuteClinic, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Full Time
1/21/2021
Houston, TX
(21.7 miles)
Position Summary The Data Entry Pharmacy Technician is responsible for accuratelyentering new pharmacy orders into the pharmacy operationsplatform in atimely manner. Duties and Responsibilities Accurately types new orders Possesses complete and thorough understanding of medications Understands prescribed orders for compounded medications Maintains production standards and levels Performs other work-related duties as deemed appropriate by pharmacists on duty Knowledge and Skills Ability to multitask and cope with varied levels of workload Demonstrate ability to work on your own, and in a team to accomplish given tasks Must be able to work in a fast paced and changing environment Accurate data entry skills Able to read, write, and speak English fluently Able to add, subtract, multiply, and divide in all units of measurement; this may include using whole numbers, common fractions, and decimals and be able to compute rate, ration, and percentage Strong time management and organizational skills Excellent communication skills, both orally and in writing Willingness to be a team player and promote a positive team environment Excellent attention to detail Flexible and proactive to meet varied patient and company needs Self-motivated and able to work independently Strong interpersonal and people skills Experience and Qualifications High school diploma or GED Must be a Certified Pharmacy Technician or Trainee One year of pharmacy experience preferred Basic proficiency with computer software Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays  (8 days) Paid Vacation  (10 days)
Full Time
1/21/2021
Houston, TX
(17 miles)
Position Summary The Shipping Clerk works in a high paced production environment and is highly motivated to ensure patients and healthcare practitioners receive medications in a timely manner. The Shipping Clerk supports the pharmacy by maintaining pharmacy workflow and meeting shipping deadlines. Duties and Responsibilities Prepares shipping labels and packaging to ensure correct delivery to patients Investigates wrongly delivered and lost packages Verifies addresses using FedEx Ship Manager, UPS WorldShip or USPS Endicia software suites Utilizes the best method for product packing and shipping based on standard procedures to include type of packaging, unique conditions (i.e. refrigeration), etc. to ensure safe and secure delivery Processes patient charges from patient order documents Ensures the shipping area is always clean and organized Completes special projects assigned by supervisor Knowledge and Skills Ability to work well under pressure in a fast-paced environment Ability to multi-mask and meet deadlines with little supervision Strong data entry skills Strong communication skills Ability to work individually or in a team environment Excellent attendance and punctuality records Able to lift up to 50 lbs Able to stand or walk for 8-10hour shifts Able to frequently bend and squat for 8-10 hour shifts Experience and Qualifications High school diploma or GED Benefits Health/Dental/Vision  Flexible Spending Account (FSA) or Health Savings Accounts (HSA)  401(k) with company matching, no vesting period  Paid holidays  (8 days)  Paid Vacation  (10 days) 
Full Time
1/21/2021
Houston, TX
(17 miles)
Position Summary The Sterile Compounding Pharmacy Technician is responsible for executing all processes in the production of compounded sterile preparations, while strictly adhering to current Good Manufacturing Practices (cGMP) and department’s Standard Operating Procedures (SOP). Duties and Responsibilities Becomes trained in the entire sterile operation via internal training program Performs high-risk sterile compounding in an ISO classified cGMP environment Compounds sterile preparations accurately and in compliance with master formula worksheets Performs compounding calculations and completes thorough documentation Operates manufacturing equipment in order to deliver quality medication Maintains an ISO classified environment through rigorous cleaning and disinfecting of the work area Aids with sterilization of components used in the compounding process Performs ancillary tasks and duties that support the compounding process such as, but not limited to, bubble point testing, inventory accounting, autoclaving, and LEAN manufacturing (5S, RCCM, GEMBA) Utilizes aseptic technique when performing tasks within the clean room Prepares work area and supplies thoroughly prior to compounding Performs other duties and responsibilities within the department to ensure execution of the production schedule Ensures cleansing and garbing is performed per company policy Knowledge and Skills Detail-oriented and self-motivated Work in a confined, controlled environment for extended periods of time Communicate and collaborate effectively with a team to achieve goals around safety, quality, and delivery Ability to carry out detailed written or oral instructions Must be able to fully gown in aseptic garb for extended periods of time Ability to perform rudimentary mathematical calculations as related to compounding or manufacturing processes Able to stand and walk for extended periods of time for consecutive days Able to lift 25 pounds Experience and Qualifications High School Diploma or equivalent, required Previous compounding experience, preferred Previous cGMP or LEAN manufacturing experience- recommended Certified Pharmacy Technician (or trainee)- recommended Registered with the Texas State Board of Pharmacy (TSBP)- recommended Sterile/IV Certified (APCE accredited)- recommended Experience with operation of equipment and/or tools- recommended Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays  (8 days) Paid Vacation  (10 days)
Full Time
1/21/2021
Houston, TX
(21.7 miles)
Position Summary The Call Center Pharmacy Technician manages inbound and outbound calls in order to serveour customers' requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases. Duties and Responsibilities Provides quality customer service while using effective communication Answers incoming calls; Ability to answer 70-100 calls per 8-hour shift Performs pharmaceutical calculations, such as day supply and dosage Processes new and refill prescription orders Faxes and/or calls doctors for refill requests Checks voicemails and returns customer calls Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service Informs patients of tracking status on their orders Checks and verifies invoices/charges Scans and files orders in appropriate folders Reads and understands prescription orders Navigates multiple internal computer systems Organizes and maintains cleanliness of working areas, supplies, and equipment Maintains confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI) Knowledge and Skills Ability to cope with varied levels of workload and multiple tasks Must be able to work in a fast paced and changing environment Accurate data entry skills Strong time management and organizational skills Excellent communication skills, both orally and in writing Willingness to be a team player and promote a positive team environment Excellent attention to detail Flexible and proactive to meet varied patient and company needs Self-motivated and able to work independently Strong interpersonal and “people” skills Able to do dosage calculations Able to work sitting down for duration of shift Experience and Qualifications High school diploma or GED. College education preferred but not required Must be registered with Texas Board of Pharmacy as a Pharmacy Technician One year of pharmacy experience or healthcare related experience preferred Experience in Microsoft Office (Word, Excel, Outlook, etc.) Able to fluently read, write, and speak English Able to add, subtract, multiply, and divide in all units of measurement Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA)  401(k) with company matching  Paid Vacation (10 days) Paid Holidays (8 days) Potential for career growth within an expanding team and organization
Full Time
1/21/2021
Houston, TX
(21.7 miles)
Position Summary Clinic Support Representatives (CSR) are the front-line support for clinic customers and ensure that customer inquiries are addressed in a timely manner. CSR also provide product information, answer product and order related questions, assist in prescription clarification, and escalate inquires as needed. Duties and Responsibilities Maintains a positive, empathetic, and professional attitude toward customers Responds promptly to customer inquiries Acts as main point of contact for clinic customers for any post sale transactions Proactively contacts customers with questions, issues, or clarifications needed on prescriptions Communicates with customers through various channels Acknowledges and participates in the resolution of customer complaints, escalating as needed Follows and keeps up to date on regulatory and state requirements Keeps accurate records of customer interactions, transactions, comments, and complaints Assists in shipment tracking of prescription and office use orders Identifies possible up selling opportunities for hand off to the sales team Identifies re-occurring customer issues for escalation to Account Management team Follows defined follow up cadence and adheres to daily/weekly key performance indicators (KPI) Knowledge and Skills Must be able to maintain above average attendance and punctuality Ability to interact effectively with diverse client groups, physicians, and other departments via phone and email Willingness to work collaboratively and ability to demonstrate effective teamwork Ability to work independently to manage work tasks effectively Must be detail oriented and possess high level of accuracy Excellent verbal and written communication skills Ability to adapt to changing responsibilities while coordinating multiple job tasks Ability to prioritize work and meet deadlines Must be self-starter and results-driven Must possess problem solving and analytical skills Sensitivity to confidential documents and information Possesses integrity and honesty- department responsible for management of sales rep reporting in which protocol must be diligently followed Proficiency in Microsoft Excel, Word, CRM  Experience and Qualifications College education preferred but not required; preferred in a science related field Registrations with the Texas State Board of Pharmacy as either a Technician Trainee or Technician required Medical or pharmacy background preferred but not required 2+ years of customer service preferred but not required Benefits Health/Dentaal/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays  (8 days) Paid Vacation  (10 days)
Full Time
1/21/2021
Houston, TX
(17 miles)
Position Summary The Non-Sterile Compounding Pharmacy Technician prepares compounded non-sterile products under the direction of a compounding pharmacist. We are currently hiring for second shift (1:30 PM - 10:00 PM Monday-Friday) and third shift (9:00 PM - 7:30 AM Monday-Thursday) positions.
Duties and Responsibilities Completes compounding and other pharmacy records as indicated Weighs, measures, and mixes raw material ingredients, monitors agitation, heating and cooling temperatures, and other parameters to ensure finished batches of creams, gels, capsules, and tablets meet specifications Transfers materials into properly labeled, approved containers Cleans and sanitizes equipment and completes all required documentation to maintain compliance with USP 795 (non-sterile compounding) and company's Quality System Prepares labels and picks in accordance with the dispensing order Prepares both prepackaged and unit dose drugs in accordance with the dispensing order Prepares and generates batch for preparation of non-sterile mixtures Organizes assigned workload to facilitate its accomplishment Ensures the compounding room and related equipment are cleaned and maintained per organizational policy and procedures Participates with the pharmacist and pharmacy manager in monitoring/maintaining drug inventories and preparing orders for drugs and related supplies Participates in department QA activities as requested Knowledge and Skills Detail-oriented and self-motivated Communicate and collaborate effectively with a team to achieve goals around safety, quality, and delivery Ability to carry out detailed written or oral instructions Ability to perform rudimentary mathematical calculations as related to compounding or manufacturing processes Able to stand and walk for extended periods of time for consecutive days Must be able to lift up to 50 pounds Must be able to work standing and walking Experience and Qualifications High School Diploma or equivalency, required Previous compounding experience, preferred 2+ years of experience working as compounding pharmacy technician preferred Texas State license as a Pharmacy Technician in good standing Certified Pharmacy Technician (CPhT) or Technician Trainee High school diploma or equivalent Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays  (8 days) Paid Vacation  (10 days)
Full Time
1/21/2021
Houston, TX
(17 miles)
Position Summary The Sterile Compounding Pharmacy Technician is responsible for executing all processes in the production of compounded sterile preparations, while strictly adhering to current Good Manufacturing Practices (cGMP) and department’s Standard Operating Procedures (SOP). Duties and Responsibilities Becomes trained in the entire sterile operation via internal training program Performs high-risk sterile compounding in an ISO classified cGMP environment Compounds sterile preparations accurately and in compliance with master formula worksheets Performs compounding calculations and completes thorough documentation Operates manufacturing equipment in order to deliver quality medication Maintains an ISO classified environment through rigorous cleaning and disinfecting of the work area Aids with sterilization of components used in the compounding process Performs ancillary tasks and duties that support the compounding process such as, but not limited to, bubble point testing, inventory accounting, autoclaving, and LEAN manufacturing (5S, RCCM, GEMBA) Utilizes aseptic technique when performing tasks within the clean room Prepares work area and supplies thoroughly prior to compounding Performs other duties and responsibilities within the department to ensure execution of the production schedule Ensures cleansing and garbing is performed per company policy Knowledge and Skills Detail-oriented and self-motivated Work in a confined, controlled environment for extended periods of time Communicate and collaborate effectively with a team to achieve goals around safety, quality, and delivery Ability to carry out detailed written or oral instructions Must be able to fully gown in aseptic garb for extended periods of time Ability to perform rudimentary mathematical calculations as related to compounding or manufacturing processes Able to stand and walk for extended periods of time for consecutive days Able to lift 25 pounds Experience and Qualifications High School Diploma or equivalent, required Previous compounding experience, preferred Previous cGMP or LEAN manufacturing experience- recommended Certified Pharmacy Technician (or trainee)- recommended Registered with the Texas State Board of Pharmacy (TSBP)- recommended Sterile/IV Certified (APCE accredited)- recommended Experience with operation of equipment and/or tools- recommended Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays  (8 days) Paid Vacation  (10 days)
Full Time
1/21/2021
Houston, TX
(21.7 miles)
Position Summary The Data Entry Pharmacy Technician is responsible for accuratelyentering new pharmacy orders into the pharmacy operationsplatform in a timely manner. Duties and Responsibilities Accurately types new orders Possesses complete and thorough understanding of medications Understands prescribed orders for compounded medications Maintains production standards and levels Performs other work-related duties as deemed appropriate by pharmacists on duty Knowledge and Skills Ability to multitask and cope with varied levels of workload Demonstrate ability to work on your own, and in a team to accomplish given tasks Must be able to work in a fast paced and changing environment Accurate data entry skills Able to read, write, and speak English fluently Able to add, subtract, multiply, and divide in all units of measurement; this may include using whole numbers, common fractions, and decimals and be able to compute rate, ration, and percentage Strong time management and organizational skills Excellent communication skills, both orally and in writing Willingness to be a team player and promote a positive team environment Excellent attention to detail Flexible and proactive to meet varied patient and company needs Self-motivated and able to work independently Strong interpersonal and people skills Experience and Qualifications High school diploma or GED Must be a Certified Pharmacy Technician or Trainee One year of pharmacy experience preferred Basic proficiency with computer software Benefits Health/Dental/Vision Flexible Spending Account (FSA) or Health Savings Accounts (HSA) 401(k) with company matching, no vesting period Paid holidays  (8 days) Paid Vacation  (10 days)
Full Time
1/21/2021
Houston, TX
(17 miles)
Position Summary The Quality Assurance Manager oversees and manages the quality assurance process to adhere to guideline established by regulating agencies and boards to ensure compliance to regulations in the delivery of a quality product.
Duties and Responsibilities Reviews/performs Daily Compliance Verification  Documents and reports results to the Director of Manufacturing  Environmental monitoring and documentation of personal monitoring, air bioburden, surface bioburden, temperatures, and particle counts  Collects environmental monitoring samples as necessary  Trains new Quality Assurance staff  Records sterility testing results, aseptic technique qualifications, and media fill process validations  Prepares/revises operating procedures and specifications  Reviews/approves routine change control requests as designated  Verifies that raw materials meet specifications  Oversees control of product labeling/label accountability   Recommends and/or implements improvements in streamlining processes and procedures in the areas of compounding, validation, change control, laboratory, and risk assessments  Uses incident and Corrective and Preventive Action (CAPA) activities and processes to drive quality improvements and responds to process and service issues  Leads root cause analysis and CAPA for audit observations, product complaints, product non-conformances, and in-process deviations  Directs the investigation of excursions in manufacturing or other related operations  Performs final review of test data/reports to ensure conformance to the established specifications and standard operating procedures  Verifies that product test results meet specifications  Tracks vendor equipment calibration and maintenance records and assess for deviations   Enters test results or summaries into the monthly and quarterly Quality Assurance report template   Documents results of deviation and complaint investigations, causal analysis, corrective actions, and preventive actions  Maintains quality records (equipment calibration and maintenance, training, deviation and complaint investigation, environmental monitoring, Certificate of Analysis, clean room certification)  Knowledge and Skills In-depth knowledge of USP , cGMP, FDA regulations (21 CFR Parts 210, 211), and ICH regulations  Effective communication skills, both written, and verbal  Leadership skills and the ability to facilitate the work activities of others   Proficiency with computer software, SharePoint preferred  Ability to act effectively as a member of a team to resolve problems  Good organizational and time management skills  Ability to work autonomously within established procedures and practices   Experience and Qualifications Bachelor of Science in technical or scientific discipline preferably Microbiology and 10 years in pharmaceutical or medical device FDA GMP environment with 5+ years of supervisory experience  Experience with international regulatory agencies highly desirable  Thorough knowledge of pharmaceutical manufacturing/controls  Preferred ASQ Certified Quality Auditor (CQA), ASQ Certified Manager of Quality/Organizational Excellence, or SQA Registered Quality Assurance Professional  Benefits Health/Dental/Vision  Flexible Spending Account (FSA) or Health Savings Accounts (HSA)   401(k) with company matching   Paid Vacation (10 days)  Paid Holidays (8 days) 
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