Pharmacy Technician - Call Center
Company: Empower Pharmacy
Location: Houston , TX
Category: General, Healthcare, Customer Service, Call Center
Job Type: Full Time
Posted: 9/28/2020
JOB DESCRIPTION:

The Call Center Pharmacy Technician manages inbound and outbound calls in order to serve our customers' requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases. 

Duties and Responsibilities

  • Provides quality customer service while using effective communication
  • Answers incoming calls; Ability to answer 70-100 calls per 8-hour shift
  • Performs pharmaceutical calculations, such as day supply and dosage 
  • Processes new and refill prescription orders
  • Faxes and/or calls doctors for refill requests
  • Checks voicemails and returns customer calls
  • Responsible for collaborating with pharmacists and other colleagues to ensure effective and efficient customer service
  • Informs patients of tracking status on their orders
  • Checks and verifies invoices/charges
  • Scans and files orders in appropriate folders
  • Reads and understands prescription orders
  • Navigates multiple internal computer systems
  • Organizes and maintains cleanliness of working areas, supplies, and equipment
  • Maintains confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)

Knowledge and Skills

  • Ability to cope with varied levels of workload and multiple tasks
  • Must be able to work in a fast paced and changing environment
  • Accurate data entry skills
  • Strong time management and organizational skills
  • Excellent communication skills, both orally and in writing
  • Willingness to be a team player and promote a positive team environment
  • Excellent attention to detail
  • Flexible and proactive to meet varied patient and company needs
  • Self-motivated and able to work independently
  • Strong interpersonal and “people” skills
  • Able to do dosage calculations 
  • Able to work sitting down for duration of shift 

Experience and Qualifications

  • High school diploma or GED. College education preferred but not required
  • Must be registered with Texas Board of Pharmacy as a Pharmacy Technician
  • One year of pharmacy experience or healthcare related experience preferred
  • Experience in Microsoft Office (Word, Excel, Outlook, etc.)
  • Able to fluently read, write, and speak English
  • Able to add, subtract, multiply, and divide in all units of measurement

Benefits

  • Health/Dental/Vision 
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA)  
  • 401(k) with company matching  
  • Paid Vacation (10 days) 
  • Paid Holidays (8 days) 
  • Potential for career growth within an expanding team and organization 

 

LOCATION:

Houston, TX 77041
Apply Now
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