Bi-lingual Pharmacy Technician - Call Center (PM Shift)
Company: Empower Pharmacy
Location: Houston , TX
Category: General, Healthcare, Customer Service, Call Center
Job Type: Full Time
Posted: 7/7/2020
Company Overview
Empower Pharmacy is a dynamic and fast growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. We are focused on delivering the finest quality healthcare products at competitive prices by offering efficient solutions that disrupt antiquated pharmaceutical models. We believe in providing world class customer service to our patients, while ensuring their safety through investment in our people and the latest technologies.
Our leadership understands that the basis of our company’s success is our people. Our diverse culture is akin to a fast-paced Silicon Valley startup and is the foundation for the company’s broader perspective to serve the needs of our patients through innovation. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a company and culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.

Position Summary
The Call Center Pharmacy Technician manages inbound and outbound calls in order to serve our customers requirements, answering inquiries, resolving issues, fulfilling requests, and maintaining our databases.  The qualified candidate will be bi-lingual in english/spanish and have a broad knowledge of medical spanish terminology.  The weekly schedule for this position is Monday - Friday, 11:30 am - 8:00 pm.

Duties and Responsibilities 
  • Provides quality customer service while using effective communication
  • Answers all incoming calls; Ability to answer 70-100 calls per 8 hour shift
  • Responsible for making calculations, such as day supply and pricing
  • Processes new and refill prescription orders
  • Fax and/or calls doctors for refill requests
  • Checks voicemail's and return customer calls
  • Collaborates with pharmacists and other colleagues to ensure effective and efficient customer service
  • Informs patients of tracking status on their orders
  • Checks and verifies invoices/charges
  • Scans and files orders in appropriate folders
  • Reads and understands prescription orders
  • Navigates multiple internal computer systems
  • Organizes and maintains cleanliness of working areas, supplies, and equipment
  • Maintains confidentiality and ensure HIPAA compliance by protecting the privacy and security of protected health information (PHI)
Knowledge and Skills
  • Ability to cope with varied levels of workload and multiple tasks
  • Must by able to work in a fast paced and changing environment
  • Accurate data entry skills
  • Strong time management and organizational skills
  • Excellent communication skills, both orally and in writing
  • Willingness to be a team player and promote a positive team environment
  • Excellent attention to detail
  • Flexible and proactive to meet varied patient and company needs
  • Self motivated and able to work independently
  • Strong interpersonal and “people” skills
  • Able to read, write, and speak English Fluently
  • Able to add, subtract, multiply, and divide in all units of measurement
  • Health/Dental/Vision
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA)
  • 401(k) with company matching, no vesting period
  • Paid holidays  (8 days)
  • Paid Vacation  (10 days)
  • Opportunity for growth in a fast-paced growing company
Position Type
  • Full-time
  • Hourly
  • Monday - Friday 11:30 am - 8:00 pm, 30 minute lunch
Experience and Qualifications
  • High school diploma or GED. College education preferred but not required
  • Must be registered with Texas Board of Pharmacy as a Pharmacy Technician
  • Certified Medical Interpreter certificate preferred, not required
  • One year of pharmacy experience or healthcare related experience preferred
  • Experience in Microsoft Office (Word, Excel, Outlook, etc) and SharePointe

Houston, TX 77079
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