Education, Experience and Skills Required:
- Bachelor’s Degree, OR
- High School Diploma or GED with at least 4 years experience in customer service, OR
- Any appropriate combination of education and experience.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
- Effective oral and written communication skills.
- High level of interpersonal skills to handle sensitive and confidential situation and documentation.
- Commitment to company values and strong customer orientation.
- Computer Literacy
Physical Requirements:
- Lift/Carry Abilities (measured for maximum or average load)
- Lift – 50 lbs
- Carry strength (50’ or less) – 50 lbs
- Frequent lift/carry (> 12x/hour) – 50 lbs
- Constant lift/carry (> 30x/hr) – 20 lbs
- Physical Aptitudes (rated based on level of skill involved)
- Agility/dynamic balance 80-100%
- Finger dexterity – 80-100%
- Manual dexterity – 80 – 100%
- Posture Tolerance (rated based on frequency or time involved)
- Stand/walk – constantly
- Reach above shoulder level – occasionally
- Twist/turn head – occasionally
- Bend over/stoop – occasionally
- Climb steps/ladder – occasionally
- Kneel/squat - occasionally