System Administrator
Company: Empower Pharmacy
Location: Houston , TX
Category: Management, Information Technology, Professional, Administrative / Clerical, Healthcare
Job Type: Full Time
Posted: 5/27/2020

Position Summary

The System Administrator provides enterprise-level assistance. The System Administrator diagnoses and troubleshoots software/hardware problems and help users install applications and programs. The System Administrator’s responsibilities include resolving network issues, hardware issues, configuring operating systems and using remote desktop connections to provide immediate support. Providing effective resolution to end-user customers (internal and external) is essential to ensuring staff and customers are able to smoothly operate our our company’s IT systems.


Duties and Responsibilities

  • Responsible for resolution of issues via the Help Desk ticketing service
  • Researches and identifies solutions to software and hardware issues and independently resolves issues by identifying root causes of issues
  • Diagnoses and troubleshoots technical issues, including account setup and network configuration
  • Prioritizes and manages several open issues (tickets) simultaneously and ensures all issues are properly logged
  • Follows up with users to ensure their IT systems are fully functional (after troubleshooting) to ensure effective resolution and provide exceptional customer service
  • Documents technical knowledge in the form of notes and manuals
  • Properly escalates unresolved issues to appropriate internal teams (e.g. software developers)
  • Makes recommendations on IT solutions and purchases
  • Directly communicates with users via a variety of methods such as by phone, email, or chat, until the technical issue has been resolved
  • Creates, evaluates, prioritizes, and resolves service tickets for incoming telephone, email, voice mail, and in-person requests for assistance
  • Tracks service calls from initiation through completion and ensures user satisfaction, utilizing the company’s tracking software
  • Configures, installs, repairs, and maintains computers, printers, scanners, and related network peripherals
  • Performs user account creation and administration to ensure that users gain access to network resources such as file storage, email, and business applications
  • Manages employee’s user access to software, emails, computers, etc...
  • Troubleshoots problems to include individual and group file access, security, network connectivity, and printer access and connectivity
  • Ensures that detected viruses are cleaned and takes precautions for antivirus protection. Provides one-on-one user training on business applications
  • Performs desktop hardware and software installations, upgrades, license verifications, and configurations and provides user assistance where needed
  • Performs day to day tasks such as creating user accounts, resetting passwords, re-imaging computers, etc.
  • Prepares accurate and timely reports
  • Manages hardware inventory
  • Assists with on-boarding of employees
  • Technical support for software/hardware resolving issues in all areas
  • First responder to operational support
  • Installs wiring/cables/fiber as needed
  • Assists with oversight of building security system
  • Assists with software integration for operational end-users



  • Health/Dental/Vision
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA)
  • Two weeks Paid Time Off (PTO)
  • 401(k) with company matching
  • 8 Paid Holidays
  • Potential for career growth within an expanding team and organization

Position Type: Full-time Salaried




  • BS degree in Information Technology, Computer Science or relevant field
  • 6+ years of experience directly related to Desktop Support/Help Desk
  • Strong computer skills and knowledge of Microsoft Office 365, Microsoft Active Directory, mobile device management, antivirus/malware, Help Desk Ticketing and Microsoft Exchange software products and desktop/laptop/mobile computer hardware
  • Strong customer service skills
  • Strong organizational and communication skills
  • Proven ability to perform duties in a fast-paced environment and meet deadlines
  • Participate in after hours on-call support
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, System Administrator or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Spiceworks, ScreenConnect)
  • Ability to provide step-by-step technical help, both written and verbal
  • Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus


Company Overview
Empower is a dynamic and fast growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. We take immense pride in providing our patients with a broad list of health and wellness products to improve their quality of life. Empower is focused on delivering the finest quality healthcare products at competitive prices by disrupting the antiquated pharmaceutical model. We believe in providing world class customer service and delivery processes to our patients, while ensuring their safety through investing in our people and the latest technologies.


Our leadership understands that the basis of a great company is our people. Our diverse culture is akin to a fast-paced Silicon Valley startup and is the foundation for the company’s broader perspective, to serve the needs of our patients through innovation. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a company and culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.


Houston, TX 77079
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