Account Manager
Company: Empower Pharmacy
Location: Houston , TX
Category: Management, Sales, Professional, Administrative / Clerical, Healthcare
Job Type: Full Time
Posted: 7/8/2020

Position Summary

The Account Management team is part of the Inside Sales department and is responsible for providing key prescriber accounts a dedicated point of access to receive quality, personalized service. The Account Manager maintains relationships with clinic decision makers and understands the preferences of each assigned account. The Account Manager will coordinate with key provider accounts and the pharmacy to ensure service from the point of receiving order through delivery to the clinic or patient. The Account Manager is also responsible for providing important information to the accounts that they manage which includes new product releases or updates, product education, and responses to product inquiries. The Account Manager will also play an important role in monitoring account sales metrics across the entire pharmacy by generating custom and routine reports; initiating sales campaigns to maximize revenues of accounts; and based on both metrics and direct account communication, provide field intelligence to leadership.

Duties and Responsibilities

  • Reports to the Sales Operations Manager and Director of Sales
  • Possesses detailed product and compounding knowledge
  • Remains updated of any new product and regulatory changes
  • Demonstrates superior customer service and maintains relationships with assigned provider accounts
  • Monitors account sales metrics across the entire pharmacy
  • Generates routine and custom reports to analyze product volume and sales revenue trends
  • Updates each CRM profile with detailed and accurate information
  • Expected to maintain a minimum number of high volume outgoing communications
  • Expected to maintain a high standard of professionalism in their verbal and written communications
  • Follows established sales operating procedures and best practices
  • Executes mass communication campaigns and maintains a follow up schedule
  • Implement planned sales strategies based on analytics and customer requests
  • Always communicates facts and never makes invalidated claims
  • Meets all performance expectations and regularly exceeds sales goals




  • Health/Dental/Vision
  • Flexible Spending Account (FSA) or Health Savings Accounts (HSA)
  • 401(k) with company matching, no vesting period
  • Paid holidays - 8 days
  • Paid Vacation - 10 days 

Knowledge, Skills, and Abilities

  • High integrity
  • Customer-centric
  • High intellectual curiosity
  • Analytical and quantitative skills
  • Experience working with different account types (ie institutional, cash-based, wellness, and HRT clinics)
  • High adaptability in an environment with significant change and ambiguity
  • Ability to interact effectively with diverse customers via phone and email
  • Must be able to maintain above average attendance and punctuality (reliability)
  • Able to learn detailed knowledge of pharmaceutical products and specific clinical treatments
  • Accurately pronounce medical and pharmaceutical terminology
  • Excellent verbal and written communication skills
  • Must be detail oriented and possess high level of accuracy
  • Aptitude for online research; Ability to search, locate, and identify key information
  • Willingness to work collaboratively and ability to demonstrate effective teamwork
  • Must possess problem solving skill
  • Ability to prioritize work and meet deadlines
  • Must be self-starter and results-driven
  • Sensitivity to confidential documents and information


Education and Experience

  • Previous experience in customer service, clinical administration, or related sales experience preferred
  • Proficiency with computer software, Google Suite preferred
  • Experience with customer relationship management (CRM) software (Salesforce)
  • Proficiency in written and verbal communications
  • Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies


Company Overview
Empower is a dynamic and fast growing FDA registered 503A Compounding Pharmacy and 503B Outsourcing Facility based in Houston, Texas. We take immense pride in providing our patients with a broad list of health and wellness products to improve their quality of life. Empower is focused on delivering the finest quality healthcare products at competitive prices by disrupting the antiquated pharmaceutical model. We believe in providing world class customer service and delivery processes to our patients, while ensuring their safety through investing in our people and the latest technologies.


Our leadership understands that the basis of a great company is our people. Our diverse culture is akin to a fast-paced Silicon Valley startup and is the foundation for the company’s broader perspective, to serve the needs of our patients through innovation. Empower is in search of bright, self-motivated professionals who are focused, open-minded, and hard-working. This is your opportunity to be part of a company and culture that will appreciate and leverage your unique talents to make a difference in the lives of our patients.


Houston, TX 77079
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