Position Summary
The primary mission of the Pharmaceutical Sales – Field Specialist is to represent the pharmacy in the field, establishing relationships with clinics who are identified as potential customers, while also providing education and ongoing support to assigned accounts. The Pharmaceutical Sales - Field Specialist is expected to identify and qualify leads within their assigned territory. This position maintains scheduled communications with potential accounts (leads) with the goal of establishing them as active accounts, in addition to tracking and managing all identified leads from the field.
Duties and Responsibilities
Visits physicians’ offices, clinics, and other healthcare facilities with the goal of promoting services in assigned territory
Establishes, develops, and maintains business relationships with current and prospective healthcare providers in the assigned territory or target list to generate new business and retain existing business for the Company’s products and services
Analyzes the territory/target list potential and determines the value of existing and prospective healthcare provider’s value to the organization
Plans and organizes personal sales strategies by maximizing the return on time investment for the territory/target list
Utilizes CRM to report on healthcare provider’s needs, problems, interests, competitive activities, and potential for utilization of company products and services
Keeps abreast of product applications, clinical journals/publications, market conditions, and competitive activities thru pertinent literature
Maintains updated daily communication logs on activity and call frequency in CRM to ensure overall goals are met
Follows up with assigned accounts to provide any needed assistance and to resolve any service complaints
Provides continued education and information pertaining to compounded medications, new products, backordered medications, and general pharmacy updates. This education is conducted in person with the physician and/or clinic managers
Prepares and presents proposals and quotes and recommends products based on customer needs
Establishes product and monthly volumes for target clinics
Obtains and analyzes pricing to determine the best possible advantage for the customer and the company based on company policy
Serves as a communication liaison between assigned accounts and the company, utilizing internal resources as needed
Consistently meets or exceeds minimum KPI standards and expectations
Ensures successful adherence to policies, procedures, and changes to the organization
Knowledge and Skills
Must possess superior time management skills and maintain above average punctuality
Must be well-groomed and able to adhere to company dress code
Ability to interact with clinical department administration, management, and diverse client groups
Ability to engage professionally with small and large groups, speak clearly, and provide accurate information with proper pronunciation of terminology
Must possess aptitude for comprehension and retention of knowledge pertaining to catalog products
Willingness to work collaboratively and demonstrate effective teamwork while working directly with other members of the sales department
Ability to work independently and manage work tasks effectively
Ability to complete work both remotely and in the field
Must be detail oriented and possess a high level of accuracy
Excellent verbal and written communication skills
Ability to independently maintain a schedule and quickly adapt to schedule changes
Aptitude for the use of technology to maximize efficiency in the field. This includes using assigned equipment for digital presentations, email access, digital references, and data access
Ability to prioritize work and meet sales goals
Must be a self-starter and results-driven
Must possess problem solving and analytical skills
Sensitivity to confidential documents and information
Strong adherence to state and federal regulation, pharmacy protocol, and the sales department code of conduct
Completes all work with honesty, integrity, and the highest level of professionalism
Experience and Qualifications
Bachelor's Degree or medical/pharmacy certification (RN, PhT, LPN, etc) or minimum 5 years' experience in pharmaceutical, nutritional supplement, and/or medical sales preferred
Must possess a valid driver’s license and adequate transportation
Proficiency in Microsoft Excel, Word, and CRM platforms
Benefits
Health/Dental/Vision
Flexible Spending Account (FSA) or Health Savings Accounts (HSA)
401(k) with company matching, no vesting period
Paid holidays (8 days)
Paid Vacation (10 days)