Communications Liaison Operator - Police Dispatcher
Company: METRO Transit Authority
Location: Houston , TX
Category: Transportation, Administrative / Clerical, Security & Law Enforcement
Job Type: Full Time
Posted: 5/27/2020
Basic Function

This position is responsible for the daily operations associated with the METRO Police department’s dispatch section which is a 24/7 operation with various work shifts.  Responsible for responding to calls for emergency and non-emergency assistance in dispatching law enforcement.  Transmits and received coded and conventional messages, differentiates between routine, priority/non-priority and emergency messages and initiates or follows through as required.  Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties
  • Communication liaison for METRO Police Department’s dispatch section.
  • Maintains communication between METRO Police Department, bus transportation, rail operations, transit authority, as well as public and other related law enforcement agencies.
  • Operates through the assistance of a Computer Aided Dispatch (CAD) system, multi-telephone line system, Regional Information Management System (RIMS) Houston Police Department’s computer system and Harris County’s wireless data terminal system.
  • Dispatch Police Officers to transit and non-transit related calls to responders as required by call type.
  • Disseminates significant event alert notifications.
  • Verifies outstanding warrants through the TCIC/NCIC system, teletype and telephone.
  • Responsible for documenting and updating information on Police call for service slips, and as required, review officers’ radio transmissions with the playback program.
  • Promotes safety awareness and follows safety procedures in efforts to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.


Education Requirement

High school diploma, GED or equivalent.  Additional  related college courses desired.

Years & Experience Required

Minimum three (3) years of dispatch experience in a fast pace, high volume telephone or customer service environment. Emergency services dispatch experience preferred.

Knowledge & Skills Required

Must obtain Texas Commission of Law Enforcement (TCOLE) licensure by completing Police Basic Telecommunications Course (#1013) and successfully complete a TCOLE/TXDPS “TCIC/NCIC Full Access User” course within one (1) year of hire date. Accurate typing skills 30-35 wpm is required.  Other requirements include: The ability to develop and maintain cooperative and professional relationships with fellow employees; ability to use logic and reasoning to in approach to problems; ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters; ability to think quickly; ability actively listen and communicate effectively through clear speech and hearing; ability to follow instructions; ability to write clearly and spell correctly;  ability to establish priorities and pass on information as needed and the ability to multi-task with various computer applications and communications systems. Must pass pre-employment requirements.



Houston, TX 77024
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