Delivery Driver
Company: Home Depot
Location: Spring , TX
Category: Warehouse, General
Job Type: Full Time
Posted: 7/8/2020
JOB DESCRIPTION:

Associates in store Customer Service/Delivery positions are responsible for ensuring an outstanding customer order fulfillment experience. Direct customer interaction is frequently required for these positions, which are often the first and/or last impression presented to the customer. Whether directing customers to store departments or merchandise, answering customer questions on product order status, or delivering products directly to a customer s home, these positions play a critical role in ensuring the highest level of customer satisfaction. Specific Customer Service/Delivery positions may include: Customer Services Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.

 

Major Tasks, Responsibilities; Key Accountabilities:

  • Execute all steps of the order fulfillment process within the store
  • Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow Associates so that the best possible service is maintained by setting realistic expectations
  • Approaching and greeting Customers
  • Asking open-ended questions and expressing interest in projects in order to put the Customer at ease, determine the Customer s level of expertise and determine Customer needs
  • Answering questions about merchandise knowledge for the Customer s level of expertise
  • Leading Customers to merchandise that fits their needs
  • Checking aisles to make sure inventory is stacked neatly and out of the way of Customers
  • Pulling items from shelves and transporting to appropriate areas
  • Gathering the product mix to fill orders in a timely manner
  • Maneuvering large bundles of merchandise throughout store
  • Creating space for delivery orders and will calls until they are moved out of the store

 

 

Nature and Scope:

  • Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
  • The warehouse environment can be dusty and noisy
  • Doors are frequently open, causing drafts and interior temperature changes
  • Floors around work area may become slippery during wet weather conditions
  • May have to handle merchandise and work with tools with sharp edges
  • Passing forklifts emit gas fumes
  • Tools, supplies and related merchandise may contain hazardous materials


Usually in a comfortable environment but with regular exposure to factors causing moderate physicaldiscomfort from such things as dust, fumes or odors

Typically requires overnight travel less than 10% of the time

LOCATION:
22310 Kuykendahl Rd
Spring, TX 77389
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