Logistics Analyst
Company: Gulf States Toyota
Location: Sealy , TX
Category: Administrative / Clerical, Management, Professional, Transportation
Job Type: Full Time
Posted: 3/24/2020
JOB DESCRIPTION:

SUMMARY

The Analyst, Logistics, under the leadership of the Logistics Manager, will support the relationship with outbound and inbound logistics partners, and the Parts Distribution Center (PDC) operations teams to ensure performance levels are satisfying or exceeding customer expectations. The Analyst, Logistics will 1) track the performance of the outbound carrier and inbound carrier against key performance indicator (KPI) standards; 2) review delivery performance and quality information to identify/recommend areas for improvement, recommend enhancements and track results with logistics partners and PDC teams; 3) collaborate and communicate with internal stakeholders and suppliers; 4) assist in proactive customer interaction and issue resolution to ensure customer satisfaction.

 

RESPONSIBILITIES

  • Reliable, consistent, on-site attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in local and remote meetings and presentations, as required.
  • Monitors key inbound and outbound indicators and develops action plans to drive efficiencies and customer satisfaction. Also validates the integrity and accuracy of data provided by inbound and outbound vendors/partners.
  • Develops, maintains, and improves reports that summarize the logistics network performance, and operational outcomes. Be able to query, mine data/information, analyze, format and communicate effectively and efficiently.
  • Understands the agreements in place with inbound and outbound logistics partners and to support parties in meeting their contractual and operational commitments.
  • Ensures KPIs, systems and controls are in place to measure, monitor and drive performance excellence.
  • Continuously analyzes route performance and works with dedicated delivery service (DDS) partner to ensure consistent execution and maximization of efficiency without sacrificing time of delivery, accuracy of delivery, damage of parts and adherence to particular customer instructions.
  • Reviews information on delivery quality (delivery errors, damage trends, scanning performance, reverse logistics schedule adherence) and identifies trends and outliers that need to be addressed and makes recommendations.
  • Reviews and makes recommendations to policies designed to ensure consistent high service performance and evaluates customer feedback to develop quality improvement processes.
  • Collaborates with PDC operations and DDS partner to develop, implement and monitor all action plans to ensure that service level requirements are met and operational processes are continually improved.
  • Participates in weekly status meetings and deliver presentations on results, trends, recommendations when required.
  • Teaches/guides dealers on how to effectively use the tools available to monitor their shipments and report issues.
  • Functions as a point of contact for customer escalations, and works with DDS partner on any day-to-day issue resolutions. Assists logistics manager in resolving delivery problems and service recovery.
  • Other duties as assigned by management.


SUPERVISORY RESPONSIBILITIES

This position does not have any direct supervisory responsibilities. May participate in project or process improvement teams. Some project management. Coordinate all support activities for assigned business units and assigned customers.

 

 

JOB REQUIREMENTS:

QUALIFICATIONS

  • Bachelor's degree (logistics or engineering preferred) from an accredited four-year college or university; plus five to eight years related experience and/or training; or equivalent combination of education and experience.
  • Logistics/transportation experience preferred
  • Demonstrate strong personal and Interpersonal skill, with the ability to interact with all levels of management
  • Demonstrated proficiency in statistics and strong attention to detail
  • Able to collaborate and influence various business partners
  • Strong analytical, problem solving, decision making, verbal and written communications skills
  • Computer literacy -- able to navigate and operate a computer at an advanced level (Windows, Microsoft Word, Excel, Access, Outlook, Power Point, SharePoint, Internet Explorer)
  • Microstrategy experience preferred
  • Excellent organization, prioritization and the ability to multitask
  • Ability to adapt to change
  • Demonstrate high capability with judgment
  • Able to understand GST financial and productivity measurements
  • To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

COMPETENCIES

For optimal performance, the jobholder in this position would be expected to perform with a sense of urgency while applying the appropriate knowledge, skills, and abilities listed in these areas.

  • Business Insight
  • Customer Focus
  • Manages Complexity
  • Action Oriented
  • Plans and Aligns
  • Drives Results
  • Ensures Accountability
  • Collaborates
  • Interpersonal Savvy
  • Communicates Effectively
  • Organizational Savvy
  • Self-Development
  • Demonstrates Self Awareness
  • Nimble Learning
  • Being Resilient


CERTIFICATES, LICENSES, & REGISTRATIONS*

  • Valid driver's license required


PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the facility. The associate must be able to occasionally position themselves to retrieve parts from bottom shelf and top shelf, occasionally climb stairs to retrieve parts from the mezzanine level. The associate may occasionally be required to lift and/or move up to 40 pounds and occasionally move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate will also be asked to travel to remote locations, as well as several out of state locations. Occasional overnight travel may be required.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.


TRAVEL REQUIRED

Minimal travel is required for this position (up to 10% of the time and on a domestic basis).

Is legally able to work in the United States.

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing

ADDRESS:

Sealy, TX
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