ServiceNow UI Developer/Tester (Remote)


Fairfax, VA Posted 11/15/2022 Full Time Information Technology, Work From Home

GovCIO is a team of transformerspeople who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can't do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We're changing the face of I.T. - from our diverse staff to the end-products we develop. And we're excited to expand our team. Are you ready to be a transformer

Job Overview

At GovCIO, our mission is to transform government IT using advanced technologies and Agile methodologies. We’re looking for a UI developer/tester hybrid who is a Human Centered Design standout. You will help guide an inter-disciplinary team as you work together to create the tools and features that will improve the delivery of services and benefits to millions. You’ll need to be an outstanding communicator, a dedicated organizer, and a consensus-building collaborator. As you apply HCD best practices, you’ll prioritize the user, promote inclusivity, and advocate for great UX/UI.


  • Apply your knowledge of UI best practices to test, develop, and expand a set of custom developed ServiceNow applications utilizing the Now Platform
  • Engage with developers, content creators, and clients, and look for consensus
  • Conduct research activities, user sessions, or workshops to discover and deliver compelling insights and recommendations
  • Guide team members and stakeholders through HCD-centric development processes by documenting the HCD process from flow diagrams to functioning prototypes.
  • Organize research and design references for easy access
  • Present findings and inspire empathy-based understanding
  • Create well-designed, visually appealing UX/UI solutions making best use of design system elements
  • Solve problems by prioritizing the user and design for maximum inclusivity
  • Diagnose and troubleshoot production application issues
  • Promote and drive innovation in technologies, processes, and tools
  • Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks
  • Interaction with stakeholders in support of the Product Owner
  • Use unit and integration testing to ensure systems is defect free
  • Interface with internal and Government management personnel


Required Skills and Experience

  • Degree in Engineering, Human Centered Design, User Centered Design, User Experience Design, Design Thinking, Human Factors Engineering or related experience and 4 years’ development experience is required
    • 4 years of additional experience can be substituted for education requirements if needed
  • Experience using modern Program/programming languages Java, Ruby, and or Python
  • Demonstrated visual design talent in both UI and presentation materials
  • Excellent understanding of design elements and principles
  • Extensive vocabulary for discussing UX, UI, and HCD concepts
  • Solid experience facilitating user-centric research (Remote sessions a must)
  • Good analysis and synthesis skills in evaluating research
  • A functional understanding of Section 508 mandates
  • Strong affinity for inclusive design and development
  • Experience in Agile development environment
  • Practical experience designing within existing design systems/frameworks
  • Working knowledge of MS Office apps
  • Clear and concise communication skills to support users, teammates and stakeholders
  • Experience writing both unit and end-to-end automated tests
  • Experience in ServiceNow and the Now Platform
  • Must be able to obtain a VA Public Trust

Preferred Skills and Experience

  • 2+ years' experience in ServiceNow and the Now Platform – ITSM, App Engine and/or Integration Hub
  • ServiceNow Security Incident Response certification
  • Strong audio/video/graphical presentation skills
  • Notable experience with software development for government
  • Strong ability to reconcile business/technical/user flows and feature requirements
  • Demonstrated success using visual design tools such as Sketch, Figma, UXPin, InVision, Adobe Creative Suite (XD, Photoshop, Illustrator)
  • ServiceNow development and the Now Platform including, Mobile Studio, and Automated Test Framework
  • Well-versed in DevSecOps and agile IT development and project management methodologies
  • Experience supporting within the Veterans Affair Office of Information Technology, Veterans Benefits Administration, and/or Veterans Health Administration is a plus
  • Proven VA (or similar government agency) IT development track record highly desired
Fairfax, VA 22033
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