February 3, 2012 Edition

Question: I’m attaching a recommendation letter that I wrote for a former employee who is trying to get a new job. I figured I should run this by you since you see way more of these than I do. She had a few points she wanted me to hit - probably based on the employment ad that she saw. She was a great employee, & I would like to help her out.

-Lubbock, Texas Reader

Answer: It’s an enthusiastic letter, and I think it will really help her get the job. Since she was an employee for you at a different company (that is actually no longer in business) and not your current one, you can feel free to write this letter. She is going to really appreciate your help!

Question: I am a director at a medical facility and have just accepted a new job at a location closer to my home at a higher salary. My assistant here is very good, and I’d like to invite her to work with me at the new company. I just don’t know what the protocol is on that. We work together so well, and I’m really going to miss her expertise.

-Pearland, Texas Reader

Answer:  Did you sign a non-compete agreement with your current employer? In most cases, you agree not to recruit anyone away from the company for a specific period of time. If you did not sign an agreement, you are probably free to mention the opportunity to your assistant. Don’t put the hard sell on her because she may not want to make a change.

Question: I have written to you before about working offshore catering, Diana. Is it even feasible for anyone to obtain a work visa to work in offshore drilling in Europe or Africa?

-Richmond, Texas Reader

Answer:  Hello again. You have totally exhausted my knowledge of this subject because I have never worked in Europe or in Africa. AND I am not an immigration lawyer. You need to ask someone who actually has some answers.

Question: I am interviewing for a sales assistant position, and I’m starting to realize that I would rather be the salesperson than the assistant. The problem is that I don’t think they have any sales positions open right now, and I only have limited experience selling. I love it though. Is there a subtle way to ask the HR recruiter about this?

Answer: Why do you need to be subtle? Just tell her/him that you are really very interested in selling and ask if there are any current positions. However, I think you would be in a better position to simply ask if the sales assistant position can lead to sales. Think about it: If you are the assistant, you can learn about the company and how the sales group works. The sales assistants are the people who know everything about the clients and the products.

You’ll be a trusted employee by the time you are ready to morph into sales, and your chances of being successful will really be increased if you get this experience first.

January 27, 2012 Edition

Question: I was very interested in one of the jobs in another issue of your magazine because it said no experience required but I needed a resume. I was wondering if I should go ahead and apply. Chances are they might say yes! Please write back.

-Houston, Texas Reader

Answer: Always take a chance! Just because they ask for a resume doesn't mean that they will refuse to talk to you without one. I would call and - briefly - tell the recruiter that you are just beginning your career, but that you fit the qualifications. Emphasize that you are mature and will take the job seriously. Be sure that you are up-to-date with computer skills such as Word, data entry, etc. No one will be willing to hire you if they also have to teach you to use a computer.

Question: I don’t care what job I get I just need a job. I have been calling every single job I see and no one calls me back. I am getting stressed about this stuff. I tell them up front that I don’t care what job it is. I just want a base pay job. I think the whole thing is a set up and they probably aren’t even really hiring. What should I do?

-Wharton, Texas Reader

Answer: You should quit telling employers that you don’t care what job it is, because employers DO care. You’re wasting their time because employers will not call people who aren’t qualified. No one has time to babysit new employees who have no clue about the job. I have to ask how you can seriously believe that a company pays to run ads, pays recruiters to screen the candidates, pays to interview and hires people for a “set-up?” Wow, that’s a lot of work and money for a joke. You need to understand how your skills and job experience relate to the advertised job and only apply for the ones that fit. People who can’t perform the job duties don’t last long. For instance, I have never ridden a bull, and that means I won’t apply to be a bull rider at the rodeo. Maybe I could apply for the rodeo clown position instead.

Question: I finished my Chemical Engineering degree in December and have had a few offers, but I haven’t found the exact match that I want. Most of the jobs are really entry level, and I’m afraid that I’ll be bored. I worked in refineries part time while I was going to school, and I think my experience should start me at a higher position. My wife says that I should take one of the jobs and continue looking if I’m not happy. I haven’t turned them down, but I don’t know if I should go in at the bottom. What do you think?

-Clear Lake, Texas Reader

Answer: Your wife is right on target. Here’s the scoop: you aren’t going to start out as head of the department because you’re just a rookie. The companies are taking a chance by hiring you, and they need to see what you can do before they promote you. You should be happy that you are being offered entry level jobs, because it gives you the opportunity to learn your job and to learn the company culture. Choose the company that you like the most, take the job, learn, excel and get promoted. I seriously believe that you will not be bored. As you grow in the position, you’ll look back at your current concerns and smile. I think you may discover that you really don’t know as much as you think you do. I could be wrong now, but I don’t think so.

January 20, 2012 Edition

Question: I am a stay at home mom who is ready to start working. I have been looking through JobSparx and every job requests a resume. I have no job experience and have never worked. All I have is a high school diploma. What can I put on the resume to help me get a job offer? I am so frustrated. PLEASE HELP!!

-Houston, Texas Reader

Answer: There are jobs that do not require a resume – food service or retail usually. They sometimes only require a completed application. Some call center jobs do not require experience, and that might be a good way to build your resume. You can construct a resume using the experience that you've earned through volunteer work, organizing schedules, handling finances, etc. Just indicate that you are a mature person who is always punctual (you are, aren't you?), and respects schedules. There is a resume wizard in Word that you can use to create your own resume, and I’m emailing the instructions to you. Don't let your lack of experience scare you because everyone has to start somewhere.

Question: Top of the morning to you! I have been looking for a job for awhile, and I’m not sure what I’m not doing right. I am a naturalized citizen and wonder if my Australian accent is the problem. 

Do you think I could be getting rejected because of it?

-Houston, Texas Reader

Answer: You left me a voice mail and were easy to understand. I don’t believe that your voice could be the problem. I’m an extremely enthusiastic person and very animated, but I think you’ve got me beat by a mile. Maybe you should tone it down just a smidge and see if that works better.

Question: I’ve worked at a major retailer for 8 years and was temporarily transferred from a nice area to a bad part of town and was robbed at gunpoint. It scared me to death, and I know that I might get killed next time it happens! My boss didn’t want me to quit, but I had to for peace of mind. I worked at a call center back in the ‘80’s, and I’m just trying to find any kind of job, but it’s really hard. Any suggestions?

-Houston, Texas Reader

Answer: You need to write a resume that lists all of your transferable skills and qualities to emphasize your best talents. Basic call center tasks may be the same, but the call centers are incredibly different because of automated dialing and the role of the computer. You’ll have to be very computer literate – which you didn’t need to be in the ‘80’s.

January 13, 2012 Edition

Question: I have been reading that there are a lot more jobs now in Houston. I have a friend who has been looking for work, but he doesn’t get any replies to his resume. I know he’s been sending it to a lot of companies. If there are so many job openings, why isn’t he getting a reply?

-Rosenberg, Texas Reader

Answer: There are so many answers to that question because each case is different. Maybe he doesn’t have the right combination of experience and skills. Maybe his resume is not giving the best impression of his work experience. Maybe he has job hopped or has other less than perfect info in his background. Some industries and job fields are hiring more than others. Employers are able to be a little pickier now about who they hire because there are more people available for each job, and that can mean that people with less experience have to work a little harder to complete their search. The good news is that there ARE more jobs available and hiring in Houston is increasing all the time. Tell your friend to keep on keeping on.

Question: My boss is driving me nuts. Every time there is a job that no one else wants to do, she puts me on it. She has me do all the @$#& stuff. I finally got brave enough to ask her why she does that, and she said she didn’t! I told her she does, and she just said no she doesn’t. I left her office because I wasn’t getting anywhere, and she still makes me do that stuff. What can I do?

-Humble, Texas Reader

Answer: Do you do a good job? Do your coworkers agree that you are treated badly? Do you like your boss? Do you like the company? Do you use the same kind of language at work as you did in the letter you emailed me? The answers to these questions might shed some light because I don’t know both sides of the issue. On one hand, she may trust you more than other people and know that you do a better job. She may depend on you more and not realize that she is burdening you too much. On the other hand, she may have heard your potty mouth and decided to get you to quit. Sit down and really think about it honestly and you’ll know the answer.

Question: Is it okay to wear flats to an interview? I’m not used to heels and nearly break my neck.

-Conroe, Texas Reader

Answer: It will be fine if the out fit looks good with flats, or you could find really, really low heels. It’s sure better than falling!

January 6, 2012 Edition

Question: I have a master’s degree in Human Resource Management along with 4.5 Year of HR experience. My goal is to work in HR for oil and gas or even manufacturing. I am willing to take a demotion just to get my foot in the door. I have even dummied down my resume so I can get call backs on the less high power jobs like an administrative assistant just to get my foot in the door. How does one break into the oil and gas industry if they only hire those with oil and gas experience?

- Houston, Texas Reader

Answer: Most of my family has been in the energy business, and I’m very familiar with it. Interestingly, I have met a number of people with no oil and gas background at all who currently work for energy companies. Don’t dumb down your resume, because you will shine in comparison to other candidates, and your experience will transfer easily. HR duties are similar in every company. When you rewrite your resume, concentrate more on the actual duties that are identical to every company rather than the industry specific duties that you perform. I think you should simply call the companies where you see a good match and tell them exactly what you told me: you want to be in the industry, you have the HR experience, and you are willing to learn their specific systems. As you know, we all love a candidate who is eager to learn.

Question: My resume is really focused on my medical jobs, but I’ve done a lot of other things, too. I wonder if I should write a resume for my sales jobs because I’ve been applying to some of those. The problem is that I don’t want to show a lot of gaps in my work. Should I just extend each job by a few months or a year to cover those? I wouldn’t want anyone to call the company for a reference check. Can I tell them not to call those companies?

-Katy, Texas Reader

Answer: There are so many things wrong with this that it’s hard to know where to start. This is the old “Honesty is the best policy” challenge. If you lie on your resume, the company will find out; you’ll lose your job and then take your lying resume to the next company to repeat the process. Here’s the way it works: you list every job, you say how long you were there (02/07 – 12/11), and you list your responsibilities. The only time you should write separate resumes for each line of work is when you have changed careers and spent a number of years in the current profession. For example: if you were a medical assistant for 10 years and decided that you wanted to be in sales, you would present your medical assistant resume – because that would be the only resume you have. After you spent the next 10 years in sales, you would present a sales resume. If you’ve simply hopped from one job to another, separate resumes make no sense. As to your last question: Sure you can tell them not to call specific companies. That request will cause a very loud bell to ring in their heads and they’ll immediately call those companies because it indicates that you are hiding something. We do not call a current employer, but since you are not currently working, that doesn’t apply. I suggest that you tell everyone the truth upfront and see what happens.

Question: I have to call a minimum number of companies to keep my unemployment benefits, but I hurt my back three weeks ago and really can’t go to work yet. I’ll be just fine when this heals, but I feel bad that I am calling about jobs when I haven’t been cleared to work yet. What should I tell the employers?

-Spring, Texas Reader

Answer: You can’t wait until you’re feeling perfect to START looking for a job; the hiring process takes time. Some companies hire more quickly than others; while others have two or more interviews. Feel free to ask about the hiring process so that you will know how long it takes. Continue to go to interviews while your back is healing – I’ll bet you will be cleared to work by the time you actually get a job.

December 30, 2011 Edition

Question: I’m working, but it isn’t the job I trained to do, and it really isn’t what I want. I went to school 5 years ago to become a surgical tech and finished the course with A’s. My goal was to go on and become an RN. I wasn’t able to get a job after my externship and graduation even though the school said that they had a 75% placement rate. I know that I made better grades and was more professional than anyone else that I met there. (That sounds rude, but it’s the truth.) I couldn’t go on to become a Registered Nurse because the hours were not transferable to a college or university. I’m probably never going to go back to get the RN because now I’m married and have two little girls. I just feel so angry because my parents paid $25,000 to get a certificate that does me no good. It’s too late anyway because I would be 30 or older before I got the degree. I guess the smart thing to do would be forget about it and go on with my life.

Do you think I should try to go back to school?

-Katy, Texas Reader

Answer: How old will you be in four years if you don’t go back to school? You’ll be four years older whether you get the degree or don’t. The only difference is that you will be 30 without fulfilling your ambition. I’m sorry that the school you attended didn’t work out, but that’s in the past, and you need to move forward. Sure it will be harder now to go back to school, but I have seen loads of other married mothers do it. That means you can do it, too. If you are really committed to becoming a Registered Nurse, do something about it. You’re going to be tired and lose sleep and wonder if you can juggle everything, but the secret to accomplishment is present sacrifice for future gain. I think you’ll have an advantage by graduating at 30 instead of 22 – you’ll be more mature.

Question: I was recently fired from my job after only two months. I just couldn’t seem to get the hang of the company or the job, and they let me go. I’m ready to start interviewing again, but I’m not sure if I should include this job on my resume. I’m pretty sure that they would give me a bad reference.

-South Houston, Texas Reader

Answer: I don’t believe they would give you a bad reference because most companies will only release the dates you worked, your salary, and your rehire status. If they say they wouldn’t rehire, that’s not a bad reference – that’s a policy. However, you certainly don’t have to include such a short-term job on your resume.

Question: I have several tattoos, and my mother says that I need to cover them when I interview. I think she’s being old-fashioned, and it doesn’t matter if I have tattoos on my arms. I wore a sleeveless top, and she thought it looked bad. I bet her a steak dinner that you would agree with me.

- Tomball, Texas Reader

Answer: But I don’t agree with you. You’re right that it shouldn’t matter if you have tattoos, and she’s right that you need to cover them when you interview. Looks like Mom gets to eat steak.

December 16, 2011 Edition

Question: I work 8 hours a day every day and am paying a lot of money for childcare, and my children get excellent care. One of my coworkers keeps bragging that she gets free childcare from the state. I know that she makes the same money as I do and shouldn’t get free babysitting.

I know that sounds mean, but I just can’t stand to hear it again. I am ready to scream.

-Houston, Texas Reader

Answer: Don’t scream. You need to just realize that you are over-reacting to a person who isn’t using her manners. She may know how to say “please” and “thank you,” but she forgot that we shouldn’t share private information. I think the only thing you can say to her is: “I’m sorry that you need that assistance, but I’m happy that you have been able to get help.” Then I think you should realize that even her circumstances are probably different than yours and may really need help. I know that you want her to be polite to you – that means you have to be polite to her first. Remember the Golden Rule.

Question: Sometimes you give very short answers. Do you do that to save space?

-Richmond, Texas Reader

Answer: No.

Question: I’ve been working lots of hours and some weekends. I’ve tried to explain to my wife that I want to be sure that my boss knows that he can count on me. Our company has not had any layoffs, but I want to be too indispensable to fire. She says that I should be home more with her and the kids, and I agree, but I don’t know what I can change. Any advice?

- Pasadena, Texas Reader

Answer: Heck, yes, I have advice! You need to slow down and think about priorities – your wife and family have to be the most important thing you have going. The best idea is to use a little humor when you go to your boss. Tell him that you need to cut back on the overtime because your kids don’t even recognize you unless you put on a Santa suit. You can still work some overtime when he needs you. Let him pick up the ball because he’s going to tell you that it’s no problem. Guess what, he has a family, too.

Question: One of my line managers told a woman who reports to him that she shouldn’t be working. He explained that women should stay at home. How do I approach this with him?

- Lubbock, Texas Reader

Answer: Remind him that discrimination is illegal. It’s hard to convince a person with ingrained prejudices that he is wrong, but you can just tell him that he can continue to be prejudiced but you won’t allow disparate treatment of your employees. Tell him that 49% of American workers are women. We are no longer living in the 1950’s when only 34% were women.

December 9, 2011 Edition

Question: Is there any point in sending out resumes during December? I keep hearing that people are not hiring until after the holidays, and I think I may just get a fresh start on my job search starting in January. I have been looking for more than three months already. Do you think that’s a more efficient way to search?

-Rosenberg, Texas Reader

Answer: No, I don’t. I think that you may feel that you need a break from searching, and that’s okay if you can afford to do it. If you want to keep working towards getting a job, remember that companies have always hired in December. I’ve heard this same story for the last 20 years, but when you think it through, it makes no sense. Companies can’t close the doors and wait until January to meet their hiring goals. They simply have to get the same amount of work done in a shorter time. In addition, many people who are not currently looking will begin looking in January because they have decided to change jobs. Beat the rush – get hired in December!!

Question: What’s the etiquette about getting your boss a present? The group is going together for a gift, but I’ve heard several people say that they are getting a personal gift for him, too. I’m on a strict budget this year, and I don’t think I’d be able to pay twice for a gift. I don’t want to look like a cheapskate, but I can’t see a way to do this.

-Houston, Texas Reader

Answer: If you have already contributed to a group gift, stop. Unless you are personal friends with your boss, it’s really not necessary to get a second gift. Even if you are personal friends, you certainly shouldn’t spend beyond your budget. You can’t look like a cheapskate to your boss: he KNOWS how much you make!

Question: I have worked for my company since September, and I’m just learning how they do things. Everyone here is really nice and friendly, but I’m afraid that I seem way too formal. I’m a little shy, and it’s hard for me to loosen up. My last job was at an oil company in the Galleria area, and then I didn’t work for a few years while my daughter was in high school. I don’t want to seem stiff, but I’m afraid that people already think I’m stuck-up. What should I do?

- Katy, Texas Reader

Answer: I totally understand because I used to be shy, too. You have to put some real effort into changing the way you interact with others. If you become more interested in what they are doing and saying rather than worrying about yourself, you’ll become a better fit with the team. The most important thing to remember is that everyone you meet is way more concerned about what they are doing than what you are doing. They really don’t pay that much attention to you. Think about it: are you watching every move that they make? Of course not, and they don’t watch you. Try going to a restaurant and really people watching. You’ll notice that almost everyone is too engaged in her/his life to care about yours.

December 2, 2011 Edition

Question: I have been sending resumes to companies in the downtown Houston area even though I live in Conroe, and I haven’t been getting any response at all. How can I let them know that living in Conroe is no problem?

-Conroe, Texas Reader

Answer: I really don’t think you can convince anyone that driving 40 miles to work and 40 miles back home every day is no problem. Unless you have a helicopter, traffic is going to be a bear. The company is thinking about the possibility that you might be tardy a lot. In fact, they may have had experience before in hiring someone with a long drive – and that someone may have quit after costing the company a lot of time and money for training!!! (Or that may have happened to me.) Of course, many people drive more miles than that every day and never have a problem. I know one guy who drives down from Dallas! If you plan to move closer to the job, you can include that information in a cover letter.

Question: My supervisor just hired an assistant who thinks he is better than everyone else who works here. He is very polite to the boss but is snippy and has a lousy attitude when he is talking to everyone else on the team. We think we should go to her as a group and tell her what we think about him, but I’m worried that she will think we are being rude. Please give me your advice.

-Houston, Texas Reader

Answer: Wow, you’re right to be worried! You don’t want to sound like spoiled little kids tattling on a big brother. Obviously, he’ll deny any accusations, and you’ll just have stirred the pot for no good reason. There are always going to be people in the office who you are not your best friends, and since you aren’t in charge, you have to adapt. My suggestion is that you try to be friends with him so that he will feel more a part of the team.

Question: I made an appointment for an interview, but I had some other things I needed to do and ran out of time. I called to reschedule and said that I was in a traffic wreck. I feel bad now that I lied. Should I confess when I go in to interview?

- Pearland, Texas Reader

Answer: No. You shouldn’t have lied because now you’re caught in a web: can’t confess – can’t feel comfortable. And that excuse is so old and tired that she probably didn’t believe you anyway. You’re lucky she rescheduled.

Question: Are there special etiquette rules for going to lunch with your boss? I’m nervous.

-Clear Lake, Texas

Answer: Chew with your mouth closed, don’t leave the iced tea spoon in the glass, smile when your mouth isn’t full, don’t be nervous, and have fun.

November 25, 2011 Edition

Question: I can’t get anything right! You said to wear good clothes to interviews, and now my friend is telling me that I dressed too fancy. She may be right because I haven’t heard back from the guy who interviewed me. Tell me what you think about my outfit: I wore a pale blue dress with sequins on the sleeves and skirt, pale blue shoes with a 3 inch heel, a “diamond” necklace and drop ear rings, and 3 rings on my right hand with 2 on the left. According to my friend, it was overkill. She really griped me out about wearing too many rings. What do you think?

-La Porte, Texas Reader

Answer: I think it was overkill. It sounds pretty for a special occasion, but one wears professional business attire to interviews. That interview may be lost, but I’d still call the interviewer and see what he has to say. Next time go for a simple black or navy jacketed dress or pants suit, a simple white blouse, simple gold jewelry and one ring per hand. Your shoes should be close toed and not tooooo high. If you look nice but a little boring, you’ll probably have the formula. Tell your friend, “Thank you!!”

Question: I couldn’t afford my phone bill, and my phone got turned off. I have a new phone now, and I’m calling back all of the places where I can remember that I sent resumes. I’m embarrassed about explaining to them about the phone. What should I say?

-Houston, Texas Reader

Answer: Don’t be embarrassed because this happens all the time. I am constantly trying to reach candidates and getting the dreaded “the _______ number that you have called is not available.” It’s simply one of the consequences of being out of work. Just call them and say that you have a new contact number. Give them that number and try to keep it active. It’s really bad when I get a message at 8 am, call at 9 am and can’t reach them. If I’m really interested in talking with the candidate because she/he fits my job profile, I call about a week later to see if the number is working again.

Question: My boss constantly wears pants that are too tight, and people make fun of him. In fact, all of his clothes are a little snug. I’ve tried to think of a way to talk with him about it, but I don’t know what to say. Do you have a nice way of telling him to buy new clothes?

-Conroe, Texas Reader

Answer: No. Think about it: he may be trying to ignore a weight gain; he may be dieting and the clothes will fit in a few weeks; he may not be able to afford a whole new wardrobe; or he simply may not realize how bad it looks. No matter what reason – you are not the person in charge of telling him. If he has a wife, she has probably already tried to let him know! Just imagine how you would feel if someone pointed out during the work day that you looked like a sausage in your clothes. It would really hurt your feelings and would probably ruin the rest of the day. Tell the jokers who are making fun to look in a mirror. I’ll bet they aren’t perfect.

November 18, 2011 Edition

Question: I’ve always heard that you are supposed to keep your resume to one page, but when I do that, I have to trim off several positions with my first company. It makes it look as if I worked there only two years, but I was there a lot longer. It doesn’t feel like the right way to go, but it will definitely be two pages if I add the other positions. So, basically, I don’t know what to do!

-Sugar Land, Texas Reader

Answer: Most resumes need more than one page, but never go over two pages because I assure you that we will not read anything longer. It’s very important that you include your full career with each company because it shows that you have been promoted. It also shows that you were working and eliminates gaps. Gaps are not good unless they can be explained.

Question: JobSparx is very good for new immigrants because finding a job is a big problem for someone who came here from a different country. I have been looking for a job for more than 2 months. I was standing at the bus stop, and took a magazine. I then opened your JobSparx web site and was very happy to find all the jobs.

-Houston, Texas Reader

Answer: Thanks for reading JobSparx. I’m happy that you found us and hope that you find a great job.

Question: Why do all of the warehouse jobs that I see advertised start at such a low wage? I need to make at least $12 - $15 an hour.

-Pearland, Texas Reader

Answer: Don’t you wish we could just make up our own jobs and get the pay we want? I think I need at least a million dollars a year. Unfortunately, the salaries are set by the employers to reflect the work required for that position. If you have previous warehouse experience or experience operating warehouse equipment or warehouse management experience (if they have an opening for management) and if you can show that you are worth extra to them you might be able to make more per hour. If you don’t fit any of those criteria, you may have to find work in a field that pays more. Of course, you’ll need experience in that field.

Question: I will be completing my elementary education degree next year. My goal is to teach for a few years and then get a masters degree in counseling. Do you think it would be better to immediately start working on the master’s or teach for a few years first?

Answer: I think you should teach for a time because you don’t really know if you want to work in the school system at all!! Teaching school is a very rewarding career, but it can also be one of the most frustrating because of all the red tape, reports and other details that take you away from your students.

November 11, 2011 Edition

Question: Composing my resume has been an overwhelming process, and I'm not sure why. I've never been in the position before where I had to send in a resume before the employer met me, because I have always either volunteered or interned at a place first. People hired me based on the work they had seen me do. Looking over my resume, I want to have something that sets me apart from the rest.

Just a little background: I was at a school doing my practicum and internship for grad school. They told me that they might be able to employ another mental health professional by the time I graduated. Unfortunately, they not only didn’t have the funds, they actually had to cut my supervisor back to part time. Then I worked with a great psychologist who did contract work with the school. She had just started her own practice and after a few months, she realized that she could not really afford to hire me yet. I made the mistake of putting all my eggs in one basket, and I'm just stuck right now.

I'm waiting to get my license application approved, but, if nothing happens soon, I need to find a full-time job to pay the bills!

-Richmond, Texas Reader

Answer: Don’t allow yourself to be overwhelmed. Looking for a job is just like anything else: if you take one small bite at a time, you’ll be able to swallow the whole thing. You need to think of yourself as really lucky that your hard work and skills have always impressed your employers and earned you promotions and opportunities. Obviously your wonderful personality and abilities have been recognized by everyone where you’ve worked. That personality and your professional background will impress any interviewer. You need a few changes on your resume, but the most important thing will be following up on your resume with a phone call to make sure that you don’t get lost in the shuffle. I know that you’ve heard the catchphrase “Fake it ‘til you make it.” That’s a quick way of saying that the way to create confidence is to act confident. I know one thing for sure: anyone who interviews you would be crazy if they didn’t hire you.

Question: I know that you’ve probably already answered this question, but I really need to know the answer. I’ve worked at this company for only about 2 months, but I feel very comfortable and like my boss a lot. He and I share a lot of common interests, and he is very nice to me. His birthday is next Tuesday, and I want to give him a birthday card and present. I asked the office manager, and she said that we just all sign a card and share a cake. Do you think I should still get him a separate card?

-Spring, Texas Reader

Answer: No. If you had been there a number of years rather than a number of months, it might be different. At this point, it would look bad in several ways: your boss might think you are coming on to him; your co-workers might think you are trying to get special favors; and the consensus might be that you are a little too pushy. (BTW – this is the first time I’ve had this question!)

November 4, 2011 Edition

Question: I was at the same job for 7 years, but things kept changing, I was really good at calling people but not at using the computer. A lot of young kids started working, and they didn’t like to call, but they were good on the computer. I made their calls for them, and the owner called me in and fired me. He said that I wasn’t adapting. I guess I wasn’t, but it looks like they could have trained me a little more. I’m teaching myself to use the computer and learning to type. I can’t find a job because I can’t use the computer. What should I do?

-Houston, Texas Reader

Answer: It think that using a computer has been a necessity for decades!! I admire your bravery in teaching yourself to type, but I think you may need some help with technique. Call the library nearest you because most offer free monthly computer classes in English and Spanish. These are basic classes and teach Introduction to Windows, Basic Internet, and how to Use Free Email Services. You have to register for the classes in advance because space is limited. Normally I would tell you to go online and find the contact information for Harris County Public Libraries, but I guess you should look in the phone book. For everyone else, go to http://www.hcpl.net/ .

Question: I  don’t really need to work because my husband provides a very nice lifestyle, but I feel like my skills are rusting. I miss the accomplishment that I felt when I was working. I’ve actually had an offer that looks very good with a nice company, but I’m conflicted about accepting the job. There are so many people right now who are looking for work, and they are certainly more in need of the salary than I am. Do you think it would be wrong of me to take a job that another person might really desperately need?

-Houston, Texas Reader

Answer: I appreciate the fact that you are so considerate about taking a job that someone else needs. However, you may be the absolutely perfect person for the job, and there is no assurance that the job would be given to another person who needs it more financially. You have to think about the future, too. There may come a time when you absolutely have to work to support yourself, and you want to be prepared for that possibility. Take the job!

Question: I’ve worked with my husband for the last 4 years in our business, but we are getting a divorce after 19 years because he’s become an alcoholic. I get along with all levels of management. I’ve talked with a lot of people, but nothing so far. What else should I do?

-Houston, Texas Reader

Answer: TMI. You should quit telling people that you are getting divorced, and that your ex is an alcoholic. If you want to share this information after you’ve worked there for a while, you can, but it is not a really good introduction to a recruiter.

October 28, 2011 Edition

Question: I’m looking for a job, but I can’t work in a job where I have to sit still all the time. When I sit still, I get twitchy, and I don’t think most companies would want me to twitch. J If I stay busy, I’m okay. Do you think I could work at a bakery or pet store?

-The Woodlands, Texas Reader

Answer: You’re right that being twitchy could be a problem for some companies, and you’re smart to recognize that it could be a problem. You need to just go to bakeries and pet stores and apply. Don’t mention being twitchy.

Question: I just graduated with a degree in Human Resources, and I’m trying to get a job in corporate recruiting. I have called a lot of companies, but they all tell me that I have to have recruiting experience. What do I do, now?

-The Woodlands, Texas Reader

Answer: The best way to get actual recruiting experience is to go to a staffing agency or a recruiting firm. I started out with a company that specialized in sales recruiting and stayed in permanent placement for more than 12 years before I got into corporate recruiting. I’m not suggesting that you would have to work in that industry for that long (I loved it), but it’s a great place to get a start. The most important attributes you can have in recruiting are an outgoing personality and the ability to read people.

Question: Some of the people who write to you sound so stupid. Anyone with common sense would know how to dress for an interview. Are these people just not paying attention?

-Houston, Texas reader

Answer: Wow, that’s harsh. I have to disagree with you, because I think it’s smart to ask if you don’t know. Dressing correctly for an interview may seem elementary to you, but I assure you that I have met many, many people who didn’t know what to wear to an interview. For instance, flip flops are just never a good idea. AND I don’t believe that “common sense” is all that common.

Question: I had car trouble and missed work last week. When I got there the next day, I was fired!! The supervisor said that I was a no call no show. I don’t know how she could think that because I warned her that my car might not start. It looks like she could have remembered that I talked with her about it. Do you think it was fair?

Answer: Yes. It’s your responsibility to let your work know that you won’t be able to be there.

October 21, 2011 Edition

Question: I got laid off 2 weeks ago and have been looking for a job. Do you think I have to have a resume?

-Spring, Texas Reader

Answer: Yes. A resume serves as your introduction to a company, but it also is a good reference for you. If you construct a resume that includes all of your jobs with the correct dates, you’ll jog your own memory of what you did at each job. Don’t play with the dates on your resume to hide employment gaps - because that is one the most common résumé fibs to hide employment gaps. You may have job hopped or been fired or even stayed at home because of family obligations. Believe me that telling the truth is not only more ethical, it’s also better for you. Be sure to show the correct dates. Recruiters are leery about resumes that contain only years because it usually indicates short tenure. Example: 2010 – 2011. We think, “Hmmm, wonder if that was December of 2010 to January of 2011.” We’re a cynical bunch.

Question: Why do companies make you complete an application when you give them a resume? I put See Resume on the employment ads, and the recruiter said I should complete the application, but I think it’s a big waste of time. Why should I fill it out if I have a resume?

-Edmond, Oklahoma Reader

Answer: You complete the application for two reasons: to show that you can follow directions and because it is a legal document. If you “accidentally” put something on the application that is not true, it’s called a falsification. If you get hired with a falsehood on your application, you can later be fired when it’s discovered. More than 40% of people stretch the truth on resumes, and Human Resources professionals are on to the game.

Question: I am 18, a college student and living on my own, but I have no job. I've applied to numerous places but no one is calling me back. When I call them I only get, “You will be called when your application has been read.” I need help finding a job. I am an intelligent teenage male who is willing to learn anything that is needed for the job position, but how do I get a job? How do I get called in for an interview, and then get called in to start working? How do I show people that I can be an excellent employee?

-Houston, Texas reader

Answer: It really doesn't do any good to call employers every day. There's a fine line between persistent and pest. You don't want to be a pest because they'll ignore you and choose someone else. I think you just have to broaden your scope to things other than retail or food service. Look at call center jobs because the hours will usually work well with college schedules. As long as you’re willing to do what it takes, people will consider your application. Good luck with your job hunt and getting your art degree.

October 14, 2011 Edition

Question: I had an interview scheduled for last Tuesday and just flat forgot. I had written it on a piece of paper and misplaced it until it was too late to go. When I realized that I had missed it, I called to apologize and reschedule. They guy said that I was a no call – no show and said that he wouldn’t schedule again. I’m really sorry that I didn’t remember, but I didn’t do it on purpose. Why would he be so grouchy about it that he wouldn’t listen to me??

-Cypress, Texas Reader

Answer: He was probably grouchy because he had scheduled you in for that day and that time, and you didn’t show or call. Recruiters are people, too. Because we interview so many people, we start to see real patterns. One pattern is that a candidate who “forgets” an interview will “forget” to come to work or to be on time. By not rescheduling your interview, he believes that he is making a good decision for his company. In the future, use a small calendar to record all appointments and keep it someplace that you won’t forget.

Question: Like were do u work and would u help me get on. Translation: Where do you work, and would you help me get hired?

-Katy, Texas Reader

Answer: Bless your heart. If you want a job, you have to make the company want to hire you. The message you texted me is not going to make anyone think, “Oh, wow! I need to hire her!!” In fact, what they think is, “Oh, wow. Her grammar is really bad.” Maybe you should email instead of texting and really think first. Have a friend look at it before you hit the send button. Try harder, and you’ll do better. Good luck.

Question: I’m a senior in high school and want to join the Navy after I graduate. My folks are freaking out. I don’t want to go to college right now, and I’m interested in things like mechanics instead of college stuff. I don’t plan to follow the same path that my older brother and sisters have. What can I tell my parents to convince them that this is a good idea for me?

-Houston, Texas Reader

Answer: I’m not an expert on this subject, but the Navy recruiter is. The Navy has tons of non-traditional jobs open for women, and I just learned that 20% of new recruits are women. If you want to pursue a mechanic position, you can. The great thing is that it will give you excellent training that you can use when you leave the Navy - or you may want to make it a career. If you are 17, your parents will have to sign for you, but you can talk with a Navy recruiter by going to www.Navy.com  and entering your zip code. The recruiter will give you a lot of information and will even talk with your Mom and Dad. Obviously, you don’t want to worry your parents. Just remember that you are their baby, and they want only the best for you. Once they are educated about your opportunities, they will have enough information to make a good decision.

October 7, 2011 Edition

Question: A lot of companies just have you leave a message when you call about a job. I’m not getting a response, and I wonder if you have some tips on what to say when it’s just a message.

-Pearland, Texas Reader

Answer: Many employers have you leave a message so that they can evaluate your response. If the job requires you to be on the phone, they are screening for voice quality and articulation. Whether you are talking directly to the interviewer or leaving a message, read the ad thoroughly and have it in front of you when you call. Be sure to speak as clearly as possible and answer the questions concisely. Don’t say, “I didn’t understand the ad. Give me a call and explain it to me.” (We’re looking for people who understand the ad BEFORE they call.)

Question: I have an issue with getting hired because of my background. I have great customer service and retail experience and when companies interview me they are impressed, but when my background comes back they won't hire me. I have a felony in 1994 and a fail to show proper ID in 2009. Why won’t someone give me a chance? I'm a mother and a wife, but I feel like such a failure because I can't get a job. Please help me.

-Spring, Texas Reader

Answer: The problem is that there are so many people applying for each job, and the companies are able to pick only the people who completely fit their candidate profile. If a retail company has had a lot of shrinkage, they use a big broom and just tighten the policies on everyone. You need to be upfront with the company to find out in advance what they accept in terms of background. It will save you time and emotion to know whether it will be a match.

The most important thing is to not believe that you are a failure. Remember that every "no" is leading you toward the "yes" that you need. You'll find the perfect job and wonder why you even considered the others.

Question: I have gained a lot of weight and none of my good clothes fit now. I’m not overweight because I used to be very, very skinny. I lost my job 3 weeks ago because of a misunderstanding with my supervisor, and I don’t really want to go buy new clothes. I’d rather save my money to pay rent than go buy clothes that I’ll never wear again after my interviews. Can I just wear a nice pair of jeans?

-Houston, Texas Reader

Answer: No. It’s a matter of respect for the job, respect for the interviewer, and making a good impression. Go to a consignment store and see if you can pick up some nice clothes for a bargain. You can also try the Salvation Army and other charities. See if any of your friends can lend you a suit. Whatever you do, don’t interview in clothes that are too casual.

September 23, 2011 Edition

Question: I am almost 65 years old and have been receiving Social Security for a few years. I still want to work, but I can’t find anything that pays enough. I’m used to making at least $55 per hour, and I don’t think it’s smart for me to take less money just to get a job. I’m currently receiving unemployment benefits and have to interview, but I haven’t found the right job. Any advice?

-Houston, Texas Reader

Answer: I have advice: I just don’t know where to start. When you earn $55 per hour, you are obviously trained in a specialized skill and are valuable in that field. The problem is that you are not as valuable in other fields. When you change careers, you usually start at or near the bottom. You are going to earn that much money only if you are doing exactly the same thing you were before. You might want to think about working as a consultant to companies in your industry. As a consultant, you can work on long or short-term assignments. I know that you have an earning limit when you are paid Social Security, and consulting would give you some control. Remember that independent contractors pay their own taxes and benefits. What you REALLY need to do is quit wasting your time and the recruiters’ time by interviewing for jobs you don’t want. I don’t know what to say about you collecting unemployment when you really don’t want to work. I don’t think it seems like the right thing to do.

Question: Whenever I am trying to get a job, they ask me if I have any questions. The first thing I ask is if they have benefits, and the second thing is how long you have to work before you get a raise and a promotion. My girlfriend works in HR for a big company, and she told me that those are the worst questions I can ask. She told me a bunch of things to ask instead, but I would never be able to remember all of them. Is she right? What should I ask?

-Houston, Texas Reader

Answer: She’s right – those are the worst questions you can ask. If the very first thing you ask is about benefits, I assume that the only reason you want my job is to get insurance. The second question makes it sound like you are arrogant and impatient. Learn more about the company and job by researching on the Internet before you interview. If you understand more about the position, you’ll have some questions that actually relate to the job. You can ask about benefits after you get the job offer, and raises and promotions will happen if you do a good job.

Question: I can’t get a job, and I think it’s because companies are prejudiced. Do you agree?

-Houston, Texas Reader

Answer: Prejudice is easy to insinuate and hard to prove. Some people feel prejudice where there is none. Companies are usually pretty fair, but there are some clinkers out there. Instead of believing that every single company that interviewed you is prejudiced, ask some friends to evaluate what you wore and review your resume. Maybe you can improve your interviewing skills.

September 16, 2011 Edition

Question: Hi Diana, I want a job and no one has hired me. May you please help me get a job? I am 16 years old.

-Houston, Texas Reader

Answer: Hi. Your question opens more questions. Do you want to quit school? Do you want to earn extra money? You sent me several text messages (which I’ve corrected for the column), and it was very difficult to understand because of the misspelled words. If you are sending the same kind of message to potential employers, I understand why you aren’t getting a job. Guess what: you won’t be hired by acting needy. In fact, neediness is probably the top reason that people don’t get the job. Just remember that you have to act confident.

Question: I have not worked since March, and I am getting really discouraged because I am not getting any replies to my resume. My roommate and I have emailed the exact same company on the same day, and she gets a response, but I don’t. We have the same degree from the same college! Do I need to get another degree? Should I change fields? What can I do differently? I know that she has more experience than I do, but that can’t be the only reason that no one responds to me.

-Dallas, Texas Reader

Answer: It actually can be the only reason that you aren’t getting a response. There are so many people competing for each job, and employers are being picky about who they hire. If your experience is limited, you may need to go back to college to be more prepared. In the meantime, apply to some temp agencies so that you can get more experience.

Question: I just got a new job, and I’m really happy about it, but everyone who interviewed me was wearing really nice, professional clothes. I have two suits that I can wear to interview, but there’s no way I can wear a suit every day. How can I figure out what to wear?

-Houston, Texas Reader

Answer: Ask. Call the HR Department and ask about the dress code. They’ll be glad that you care enough to ask.

Question: I lost my father recently and am very emotional. I called about a job and was talking with the manager when I just lost it and started crying. I explained it to her, but I haven’t heard from her again. Should I call her back?

Answer: You are grieving, and I’m sure the manager understood that. You should call again and talk with her about the job. Don’t mention the previous incident and stay away from personal issues.

September 9, 2011 Edition

Question: I’m feeling like my college degree wasn’t worth the time, money and work I put into it. I graduated in December and have not been able to find a job in my field. I’ve been doing little jobs but they are not what I wanted. I’m sure not making as much money as I thought I would. I wish I had just gone to work instead of going to college. At least I’d be making more money by now, and maybe I’d get promoted. Do you think that college degrees even matter?

-Houston, Texas Reader

Answer: Yes, I do. Reports show that over an adult's working life, high school graduates can expect, on average, to earn $1.2 million; those with a bachelor's degree, $2.1 million; and people with a master's degree earn $2.5 million. The problem is that that not all degrees are created equal. If you have a degree in veterinary medicine, you will most likely make more money than you would with a degree in anthropology (unless you become a famous anthropologist). Some fields are hiring less than others, and your degree may be in one of those fields. Your education taught you to think and innovate, and that’s going to make you more in demand in whatever job you land. Remember that jobs are becoming more and more high-skilled. Education is the key to the future and a strong economy, and it is critically important that we foster American competitiveness by supporting investment in education.

Question: I applied at a temp agency, and the lady said I got the job. After I got home, she called and said I didn’t have the job. This happened three times, and I got fed up with her. I asked her why she told me I had the job and then backed out, but she just got angry and now won’t talk to me. I know I have a felony, but I already told her that. What’s the deal?

-Alief, Texas Reader

Answer: The deal is that the temp agency hired you and recommended you to their client, and the client didn’t want to hire you. The agency can’t always know which candidates a client will pick. I’m sure the rep was not trying to mislead you; she was actually trying to go out of her way to help you. She should have told you that many of her clients will not accept candidates with felony convictions.

Question: I just started a job 3 weeks ago, and I know I’m lucky to find a job when there are so many people out of work, but I did call about another job last week. I have really, really wanted that job for more than six months and have called about it several times before. I talked with the manager on the phone, and she asked me to email my resume. Do you think I should try for the other job or stay with this one?

-Houston, Texas Reader

Answer: Always try. If you are still looking, spread your wings a little further instead of constantly calling about the same ad.

September 2, 2011 Edition

Question: I responded to an ad and left my name and number but no one called me back. I’ve left three messages so far, and they still haven’t called me. Should I give up?

-Clear Lake, Texas Reader

Answer: Yes - or possibly no. It all depends on the job qualifications, whether your experience fits the job, the kind of message that you left, and whether they are returning calls to people that they don’t want to interview. There are too many unknown factors for me to even guess whether you would be investing your time or wasting it when you call.

Question: I have never responded to blind ads because I think that those ads are probably rip-offs, but I saw an ad yesterday that actually looked interesting. Are all blind ads scams for pyramid schemes or some other way to cheat you out of your money? I’m scared to call in case it’s something like a work at home scam.

-Tomball, Texas Reader

Answer: You’re right that some blind ads are scams, but most of them aren’t. Companies have excellent reasons to run blind ads – there are probably as many reasons as there are companies. For example: they are trying to hire without your competition knowing; they want to replace a current employee and don’t want to shout it to the skies; they want to call only qualified candidates and won’t call an unqualified person even if he/she has called you three times; they’re busy and don’t want to answer a ton of phone calls; or they are opening a division and want to keep it quiet until it’s time to announce. Those are all valid reasons to run blind, and there are hundreds more. Go ahead and answer the ad. You’re a big girl and can figure out if it’s a scam. If anyone asks you for money or wants you to invest, just run away.

FYI – JobSparx doesn’t run scam ads – our advertisers are all valid companies with a hiring need. We don’t run work-at-home ads, either.

Question: What’s the nicest way of telling your interviewer that she is flashing you? I interviewed at a great company on Monday and am really interested in the job. The HR interviewer is very pretty, and her blouse was really low cut. During the interview, she kept leaning way forward, and I was so flustered that I think I sounded brain dead. Should I have told her? I just ignored it and tried to answer the questions. She actually called to arrange a second interview with the manager, and I wonder if I should tell him?

-Dallas, Texas Reader

Answer: Holy cow! I’ve never had this question before – it’s usually the candidate flashing the interviewer. I really can’t think of any nice way to tell your interviewer that she is embarrassing you. I believe you did the right thing by taking the coward’s way out and ignoring the issue. It’s possible – barely – that she didn’t realize there was a problem. You won’t have to work with her every day since she’s in HR. For heaven’s sake, DON’T mention it to the manager. I guarantee that he already knows if he’s working with a flasher. 

August 26, 2011 Edition

Question: My friend has had a long history of trouble keeping jobs. He is well trained in High Tech computers and sets up servers, administrative settings, and "pushes" software from the servers onto individual laptops and desktops. However, there always seems to be something that goes wrong with a job, and for the last 10 years he has had a string of short-term jobs lasting less than 12 weeks each. He has been told vague things like, "your communication style didn’t work with our office" or he will have two bosses giving contradictory instructions. I have seen this happen before in other work environments when a boss wants to get rid of an employee but doesn't have a "real" reason - they create one. It keeps the employer and office out of trouble, but doesn't give my friend any feedback so that he can improve the next time he gets a job. Obviously, something is up with my friend's interpersonal skills, but without feedback from employers, where do you start and how can he hope to fix it? What I can tell you is this; it goes back to when he was in grade school. He was a child prodigy - taught himself to read at 3 and surprised people at Sunday school when he started playing piano for other kids by ear. At that time there were no public programs to help such a student, and his parents didn’t know how to nurture his unique talents. At school he always knew too much for his own good and alienated teachers and students alike. He does have enough personality and communication skills to get hired, he has worked in radio broadcasting (many years ago), and performed on stage, so it is not simply that he is shy or a bad communicator. So, for someone who knows his stuff and can do the work, where can he go to learn the people skills that will allow him to actually hold a job without alienating himself out of a job?

Sincerely, Looking out for my best friend

-Houston, Texas Reader

Answer: I think it’s great that you recognize that there is a problem and want to help your friend. Obviously, he has a lot to offer, or he wouldn’t be your best friend.  That means that he actually has some people skills, and the fact that he has worked in broadcasting shows that he can communicate.  The question is:  is he consistently making the same mistakes?  He is in a nasty spiral now because his short-term tenure impacts not only getting a new job but also seriously affects HIM.  It zaps self-confidence to lose a job without understanding why.  You said that he has been having this problem for the last ten years.  What changed in his life ten years ago?

Some social skills deficits are related to impulsivity, incorrect reading of facial and body language cues, and disorganization.  Most of us have the ability to interpret cues and our skills are simply inherent.  In other words, he will have to learn this completely on his own, and he has to break it down into problem areas that he recognizes.  He has to be willing to improve.  The best place to learn is through reading self-help books. You’ll find good info online, but books are much more in depth and instructional. A lot of brilliant people suffer from the same type of problem. In fact, many people in his line of work lack social skills to one degree or another.

Good luck.  You are definitely “Friend of the Year” to help your friend, and I hope he’s willing to make some profound changes.

Question: Do you think Houston is the best place in the US to get a job right now?

-Madison, Wisconsin Reader

Answer: Of course I always think Houston is the best place. (Actually, it depends on the job you want and your experience. Consider Houston first, though.)

August 19, 2011 Edition

Question: My work background is in social services. In 2008 I was convicted of a drug felony, it was a possession charge and as felonies go, it was pretty minor. Since then I have completed my Bachelors in psychology, and I plan on going on to graduate school in January. I have tried applying at multiple places, but no one is interested due to the felony I have. Do you know of any companies that hire felons--preferably something that pertains to my field, but anything will do at this point.

-Houston, Texas Reader

Answer: You need to be proud of the fact that you have completed your degree, and I think you’ll see different attitudes once you finish the Masters. I am asked this question so often, and I don’t have a list of companies that hire felons and haven’t been able to find one online.  There are several organizations that work with felons, but unfortunately a lot of the money for those projects has been cut.  It’s really too bad, because that help can make a big difference for ex-offenders – and that benefits everyone!!

There is so much competition for every job and many people have squeaky clean backgrounds.  The best advice that I can give you is to realize that everyone has an area where they may not shine as bright – and your felony is that area for you.  Obviously your persistence and dedication to your education is your shining achievement. You have to make sure that your resume emphasizes that so you can overcome your competition. Companies must consider your background and experience before they consider the felony.  I hope you get the chance you deserve.

Question: I got a lead to a new job from my cousin. She said that she knew that her company was hiring assistants, and that’s what I do now. I’ve been with my company for more than 8 years, and I haven’t had a raise in 4 years. I like my supervisor, but the owner is really unpredictable. He’ll be very nice one day and act like a bear the next day. I guess you could say that I’m about half happy with the job. I think it would give the owner a heart attack if he thought I was leaving. I’ll bet I’d get a raise then!! Do you think I should interview for the job at my cousin’s company?

- Dayton, Texas Reader

Answer: It sounds like there are some good things and some not-so-good things at your current company. Isn’t that true of most jobs? I think that many people like their job 100% on some days and 20% on others. Why don’t you just ask for a raise? You shouldn’t have to threaten to quit before they pay you what you think you’re worth. Think carefully: Will your job satisfaction change if you have more money? Won’t it just be the same job? It’s possible that you would be happier at your cousin’s company, but, trust me; no one should EVER try to use a job interview or offer to twist someone’s arm for a counteroffer with a raise. As much as you love the ego boost of manipulating your company into bidding for you, it’s career suicide. You will be considered disloyal, and you will be living on borrowed time. You’ll be the first to go if they have cutbacks because they’ll save the people who are more loyal. Statistics show that people who accept a counteroffer usually leave voluntarily in six months or are let go within one year. That’s no fun.

August 12, 2011 Edition

Question: I am 54 years old and have been out of work for more than a year. I KNOW that my age is a big factor in not getting a job, but I’ve just decided to give up and not apply for any more jobs. I’m starting my own business – doing what I’ve always done for other people. I’ve got three clients already, but I want to increase my business a lot in the next few months. I know that most new businesses fail, and I want to make sure that I’m a success. My wife works full time, but she has agreed to handle my accounting. My brother-in-law designed my website. It’s not beautiful, but it does the job. What else do you suggest that I do to be successful?

-The Heights, Texas Reader

Answer: Wow! Congratulations on taking charge!! You would be surprised to know how many successful companies have been started because the founder was in exactly the same position that you are: IBM, General Electric, FedEx, and more. You didn’t mention capitalization, and I hope you have enough money to tide you over for a minimum of 6 months. You are doing the right thing in getting free help from relatives because controlling costs is the name of the game whether you are a new business or an established one. I saw your website and think it looks fine. Remember that the income you are generating needs to be reinvested in the company because some months will be better than others. All of the really rich people that I know still look for bargains and watch the bottom line. The only way to keep going is to be Scrooge McDuck about expenses right now. I hope you get as rich as Scrooge McDuck, too, because Forbes Magazine lists him as having a net worth of $44.1 billion. That’s not bad for a duck with no pants.

Question: I feel like I’ve seen the answer to this question before in Ask Diana, but I can’t find it in my old issues. I interviewed with three people yesterday. Do I need to actually mail Thank You notes or is an email okay?

- Houston, Texas Reader

Answer: I think an emailed thank you is perfectly fine. There are three advantages to an email: it gets there before they make a decision, it saves everyone time, and it doesn’t require extra expense. The design on thank you notes can be tricky to negotiate, too. Be sure that it looks very professional and has no birds or flowers. Probably the best idea is to send emails and written notes, too. I hope you get the job.

Question:  I have two questions: I want to move to the city where it’s the easiest to find a new job. I wouldn’t want to live further north. What would you recommend? Secondly, I think I know you. Did you ever live here?

 - Fairview, Oklahoma Reader

Answer: Yes, I taught your Sunday School class at First United Methodist Church when you were in the fifth and sixth grades. Oklahoma City, Houston and Austin are all close to you and are hiring. Take care!!
 

August 5, 2011 Edition

Question: I have worked as a teacher for 28 years, and because of budget cuts, I have to start over in a new career. I have worked with Special Needs kids and have all kinds of certification. I want to get into the medical field. Is there anything that I can do that doesn’t require certification?

- Waller, Texas Reader

Answer: No, but you should be able to transition to the medical field with just a little more training. Because our population is aging (there are more than 40 million people over the age of 65), the need for qualified medical people is growing. We all know the US is short of registered nurses and doctors, but there are also shortages for licensed medical technicians such as respiration therapists, pharmacists, physical therapists, occupational therapists, licensed technicians in mammography centers, radiology suites, etc. You have a Lone Star College near you, and they have really excellent programs. Check out their schedule right now because classes start at the end of August: http://lonestar.edu/programs-classes.htm. You may be able to get a grant or scholarship to help with the bills.

Question: I have been appling to soo many company`s, and being that i have a felony everyone seems to see it then throw it away or not even read it. What do you think i should do?

- Houston, Texas Reader

Answer: Learn to spell and to capitalize. Each company decides if they can or cannot hire people with felonies. It depends on the type of company (banks can’t hire convicted embezzlers; day cares can’t hire sex offenders, etc.) It also depends on your previous experience. If you don’t fit the qualifications, they aren’t going to hire you. It may be that you are being overlooked because of your unprofessional presentation instead of the felony. The email that you sent me will get attention, but it’s not GOOD attention.

Question: I have a question I know you can help me with – that’s why I always ask you!  I’m 7 months pregnant now and getting calls for interviews, I do need a job but do you think I should go ahead and interview even though I know they might not hire me once they see me and now that I’m almost due in the beginning of October. Should I even bother going to interviews now?  I have a job as a Substitute in a school district which I will go back to once school starts on August 22 and plan on looking for something permanent starting January 2012.  What do you suggest?

 - Cypress, Texas Reader

Answer: I think you should do whatever you feel is best. You may not want to start something new while you are so close to delivery, but it’s totally up to you. You may be right that it would be better to look for something else in January. Don’t just ignore the people who have called you. Call them back and explain that you are rethinking starting a new job because your baby is due in October, but that you are really interested in their job. Ask if you can call them in late December or early January to schedule an interview.
 

July 29, 2011 Edition

Question: I recently moved here from England and have no idea what type of job I can do. I have my Green Card, Drivers License, and Social Security number. I was self-employed there instead of working for a corporation in England, and I don’t know if my skills are transferable here. I know for sure that I can’t work outdoors in the heat here because I’m not accustomed to it! Any suggestions?

- Bay City, Texas Reader

Answer: It’s hard for me to advise you because you say that you have no qualifications in the US. Surely you have to have SOME transferable skills from previous work that you’ve done at home. Compose a resume that includes the duties and responsibilities you’ve handled and then really think about what you want to do. After you’ve done your skills assessment, apply for jobs that match your experience. Sorry about the heat thing – but welcome to Texas.

Question: I applied for a job recently and the interview went very well. The recruiter called to tell me that she was sending an offer letter, but I haven’t received it yet, and it’s been a week. Should I call her? I don’t want to seem demanding.

- Houston, Texas Reader

Answer: Yes, give her a call. Time is a funny thing: it’s dragging for you, and just flying away from her because she’s so busy. When you call, just ask when she mailed it so that you’ll know when to expect it. If you act polite, she won’t think you’re being too demanding.

Question: I want to change careers, and I have no idea how to do that. Right now I’m a CNA and I’ve already hurt my back lifting people, and I’m just not happy with what I’m doing. I’ve learned that I won’t be happy as a caregiver. What can I do?

- Tomball, Texas Reader

Answer: You need to understand what it is you want to do, and then you need to pursue it. See my answer to the first letter.

Question: I’m a hiring manager for a mid-sized company, and I am so tired of getting emails from unqualified people. I just received an email that said “Emoployment” in the subject line. I’m not even going to read the email if it’s full of misspelled words. I’m not taking these people to raise, and I’m pretty sure that I can’t magically turn them into good spellers just because I hire them. You would be helping your readers to tell them to be careful when they email.

Answer: You just told them. Thank you.

July 22, 2011 Edition

Question: My husband’s nephew is living with us while he’s looking for a job. The problem is that I don’t think he has a grasp on the market. He doesn’t have any education beyond high school, and his experience isn’t very marketable. I would just like to get him on the path to reality. There is such a gap between his idea of getting a job and actual opportunity. I’ve been trying to beat these facts into his head, but I don’t feel like I’m making much progress.

- Oklahoma City, Oklahoma Reader

Answer: This really sounds sad. I have to tell you that I feel sorry for the nephew – he not only has to worry about getting a job, but also about hearing that he’s worthless. I know you don’t intend it like that, but I have to tell you that what you’re telling him is just depressing. You need to help him find solutions instead of beating him down about his abilities. If he gets too depressed, he will cringe in his bed in a fetal position instead of heading out the door to an opportunity. Take it easier on him and try to be helpful. I’ll bet it makes a difference.

Question: I saw a job in JobSparx for a Registered Dietician, and when I called, they told me I wasn’t qualified. I am a CNA and work in the kitchen sometimes at the nursing home. That should be enough. I think it’s just a meal planner, and I can do that. What is a Registered Dietician?

- Houston, Texas Reader

Answer: First of all, if you were a Registered Dietician, you’d be the first to know. The term “Registered” implies that you have to register somewhere, right? In order to be a Registered Dietician in Texas, you must have completed a Bachelor of Science degree at an accredited university like the University of Houston, University of Texas, or Texas A&M University. You also have to have clinical experience in an accredited program, you have to pass a national registration exam, and you have to update your knowledge with continuing education throughout your career. This is not a job that you can do without that background and experience, but if it sounds like something you’d like to do, you need to start pursuing the degree. The outlook for this job in the next ten years is great. Starting salaries in hospitals, spas, wellness facilities or food service jobs range from $40 - $45K. You can make more money as you advance.

Question: I am so excited to tell you that I took a job here in Houston. I wrote to you about 4 months ago to ask about the Houston market while I was living in California, and you gave me some great advice. So far I love the area and the job is awesome. Thanks for helping me.

- Cypress, Texas Reader

Answer: Welcome to Houston! It’s good hearing from you again, because I always wonder about “what happened next.” Thanks for updating me on your progress. As I explained to you in March, your experience is exactly what a lot of employers here in Houston need and want. I’m glad that I could help and hope you enjoy living and working here.
 

July 15, 2011 Edition

Question: I just moved to Houston because of a recent divorce and am looking for a job. My experience was in a family business, and I really did some of everything. I guess that most of what I did was managing the salespeople and other employees. I’m not sure what position best fits me. Can you help?

- Sugar Land, Texas Reader

Answer: Your experience is so specific to a certain type of company that you need to actually analyze it and decide which job duties you enjoyed the most. Once you’ve done that, you can look for jobs that target that experience. The title “Manager” is sometimes misleading: a person may have years of experience managing a body shop, but that experience doesn’t translate to managing a dental office. (I know you weren’t managing a body shop – it’s just an example!) It may be more efficient to apply for a non-management job. Once the recruiter sees your experience, it’s very possible that she/he will talk with you about management. Many companies prefer to promote from within. They will start you in a lower position, watch you prove yourself, and then promote you to manager. That scenario will get you where you want even if it takes a little longer.

Question: I am thinking about moving to Houston because I hear there are a lot more jobs there, but I really don’t like big cities – I hate the traffic. I don’t like being unemployed, though, and I am tired of being frustrated here. Do you have any advice?

- Laredo, Texas Reader

Answer: I always have advice!! If you don’t like big cities, you won’t like living in the 4th largest city in the United States. You can look for work in the towns and cities that surround Houston, though. There’s Conroe, The Woodlands, Sugar Land, Pearland, Clear Lake, Liberty, Dayton, Richmond, and more. I look at the traffic as a bustling city with lots of places to go and things to do. My hometown has fewer than 2000 people: there’s no traffic - and there’s nothing to do.

Question: I wrote to you a little while ago about a teaching contract.  I still have not secured a contract and I am wondering if my resume is the problem.  At this point, I have applied just about everywhere.  I have applied to 7 school districts for various positions including teaching and for military technician positions and other government employment including the city of Houston.  Are there any tips you can provide to tweak my resume?  What are you thoughts?

- Spring, Texas Reader

Answer: When you graduate with a BA, that’s all that counts – you don’t have to list your high school degree. You have too much information about too many things. It needs to be cut down to the bare minimum, and it needs to have more zing. Use action verbs rather than passive ones. I don’t think the problem is entirely your resume, but your resume certainly isn’t helping you.
 

July 8, 2011 Edition

Question: I was at a kind of group interview thing the other day, and I had to text my mother to get my social security number for the application. The lady who was at the front talking stared at me. When I was interviewing with her, she told me that I shouldn’t have texted. I didn’t know if that was true. What do you think?

- Houston, Texas Reader

Answer: I think you’re lucky she didn’t ask you to leave. You don’t text in any interview situation.

Question: Diana, I have advertised with JobSparx for years. In fact, I ONLY advertise in JobSparx, and I want to give your readers a piece of advice: Be polite, introduce yourself and tell the person where you saw the ad. If you tell me that you saw the ad in anything other than JobSparx, I don’t want to talk to you. That one mistake tells me that you do not pay attention to detail, and that you won’t be a good fit for my company. Another thing that really bugs me is when the applicant asks me questions that are already answered in the ad. Read it!!! I guarantee you that I will not consider you if you aren’t even interested enough to know what the ad said.

- Humble, Texas Reader

Answer: Jed, it’s always good talking with you, and I appreciate your input. I hope that candidates will realize that it is extremely important to be accurate when you call about an ad. Readers, just remember that you will shine if you follow the advice above. You’ll be competing with all of the people who didn’t read Jed’s advice, and you’ll get the job!

Question: I recently lost my job at a call center and am looking for a new one. My problem is that my degree is in film production, and I’m having a horrible time finding anything in that field. That’s why I’ve been working the call center. Do you know any way that I can get more attention from recruiters for that type of job?

- Dallas, Texas Reader

Answer: I really don’t know any specific way that you can get more attention. Recruiters look for experience, and your experience in your field is limited. You might try connecting with your University to see if they know of any productions that you could work for free – just for the experience. Look at it as an internship.

Question: A friend of mine actually won a lot of money with a scratch off lottery ticket. Now he is just obsessed about gambling, and he’s lost a boatload of bucks. Should I tell his Mom?

Answer: Yes.
 

July 1, 2011 Edition

Question: I have an “Ask Diana” question. I’m going to interview for a job in July. Do you have any general advice? I have most of my questions written upand will be sure to memorize them. I
also think I can answer most typical questions that are thrown at me. But how could I go into an interview and not ask you for your advice? I’d be insane, right?!

The specific work sounded very impressive when I talked briefly with the hiring manager over the phone. She said that she would have me interview with 3 different departments because of my breadth of experience. I’m very enthusiastic, but cautious not to snatch up just anything. Luckily,
I’m not in a position of desperation at this time regarding my current job. I have about an 80/20 confidence that I will survive the upcoming layoffs in the space program, but one never knows…

Answer: You’d be totally crazy!! Where’s the interview and with whom? You already know that you have to wear a suit, shine your shoes and put on a tie. Remember that you need to find out as much about them as possible before you go. You can say things like, “I see that you are involved in x-y-z. Can you tell me about that?” Just remember that some questions are traps - try to keep it as cool as possible. Let them know that you are particularly interested in this job, and then tell them why you can do it. It’s a formula: I can do this; I’ve done it before (give them an example); I can do it again (a small plan.) That’s what they want to know. I would hate to see you leave Houston, but I know you’ll do great. If you like the job, I hope you get it.

Question: I have worked for the same company for seven years, but the owner is retiring. She has wanted to sell the business, but no one has really come forward to buy at the price she’s quoting. We are actually closing in two months. I love what I do, and I hate the thought of being
out of work. Do you think I should make an offer for the company? It’s a little high, but I can run it just the same as always.

- Willis, Texas Reader

Answer: Start a new company doing the same thing. You won’t have any of the old debts, and you will be able to get all your old customers. Get some advice from a financial professional.

Question: WHY is my boss such a jerk???? He is constantly sneering at everything I do, and he makes everyone miserable. If I could just understand the reason, I think I would do better. Don’t tell me to get a different job because this one pays too much for me to leave.

- Plano, Texas Reader

Answer: Get a different job – that isn’t enough money to buy your dignity. (I might sell my dignity for a couple of million dollars. If you have an extra million or two, just contact me at Ask Diana.)

June 24, 2011 Edition

Diana’s Rant:
I have interviewed a lot of people in the last two weeks, and only one of those people was dressed appropriately for an interview. Guess which one we hired! The others must have thought that we were having a cook-out. Friends, flip flops are not worn to impress, jeans are good for weekends, and multi-color beads on a head full of braids make you look like you’re in kindergarten. There are a lot of reasons to wear interview clothes to an interview: #1 - R-e-s-p-e-c-t! Put your best foot forward, and show the company that you respect the opportunity. #2 - If you don’t know how to dress for an interview, you won’t know how to dress for a sales call. #3 – It’s a JOB. Dress for it. #4 – You don’t want to stay unemployed, do you? #5 – Because I said so. Well, I feel better now. Aren’t we all glad I got that off my chest?

Question: After being laid off in September 2009, I was chosen to participate in a job readiness workshop at the end of that year. The following January, I was hired by the owner of a pest control company to assist the office supervisor and enjoyed the work. However, the owner sold the company about eight months ago and the subsequent transition has been very difficult. The difficulty has been that the new corporate owners are promoting sales management staff to operations management and the result is mediocrity. I told you recently that I was actively searching, but now I am reconsidering the active job search because of improvements of some of the working conditions. Do you think I should conduct an active search?

- Houston, Texas Reader

Answer: Somebody is always unhappy when there are management changes because everyone is trying to keep their balance in the new reality. Sometimes it seems like everything is going down the tube. And sometimes the new management really is totally wrong. We humans don’t like change unless we are the ones who initiate it. Think about it, though: there are times when new management improves the company. I understand that you feel the operations department is not being run as well, but I wonder if that might continue to improve as time goes by. Probably the best strategy is to continue looking for a new job, but keep an open mind to staying where you are.

Question: I will graduate in December 2012 with a Bachelors Degree in Chemical Engineering. Is it harder to get a job in December than in May? I think that maybe I should just go for my Masters. Do you think that’s a good idea?

- Clear Lake, Texas Reader

Answer: I recruited ChE’s for ten years and learned that it’s usually better to get a few years experience before pursuing a Masters Degree. It’s actually better if you get your Masters in another discipline, and you won’t know about that until you work for awhile. You really shouldn’t have a problem finding a job. Go online to companies that interest you and check their career pages. You will probably see that there is a college recruiter who will be visiting your college soon.

June 17, 2011 Edition

Question: I have a question: I want to be a singer but I’m taking a huge risk because I'm 25 year old and have no degree. If my singing career doesn't work, how much does a barber make? I am going to a singing contest next year. Should I have a back-up plan if I don't win?

- Houston, Texas Reader

Answer: Unless you are a celebrity barber, you can make around $18,000 to $30,000 a year.  Being a barber is a good back-up plan if you remember what an old time barber said, "You'll never be rich, but you'll always have money in your pocket."  Barbers usually don’t work at companies that have retirement plans or benefits, and they have to provide their own security.  You can’t spend all your money as you make it and expect to be able to support yourself. Good luck on your singing career!

Question: I recently emailed you because I am pregnant and wanted to know if I should tell the recruiter when I went for an interview. You suggested that I don’t tell. Before I emailed you, I went to a former employer for them to fill out a paper for me when I was sick from my pregnancy. My former supervisor asked me if I was working, and I said, no. She asked me to fill out an application because they wanted me back, I said “OK, but I’m pregnant and have been on bed rest.” She said they were going to process my application, but I never heard back from her again. I talked to the receptionist, and she told me that it was possible that they didn’t want me because I'm pregnant, and I wouldn’t be able to perform as I used to. There are always pregnant girls there, and they get put in a special department - so I don’t know what the big deal is.  Diana, do you think I was discriminated against?  What should I do?  I thought I had a secure job to go back to because she said they wanted me back.

- Houston, Texas Reader

Answer: I told you that you don’t have to tell a potential employer that you’re pregnant because you don’t.  The US Equal Employment Opportunity Commission states in Title VII of the Civil Rights Act of 1964 that “An employer cannot refuse to hire a pregnant woman because of her pregnancy, because of a pregnancy-related condition or because of the prejudices of co-workers, clients or customers.”  Because of that law, you can’t be questioned about your pregnancy during an interview – pregnancy cannot be considered.  This law applies to all employers with 15 or more employees, including state and local governments, employment agencies, as well as to the federal government.  http://www.eeoc.gov/facts/fs-preg.html

I don’t know if your former employer has discriminated against you or not.  I’m curious, however, about this “special department” where your former employer puts pregnant girls.  That’s very odd.  It would require an actual investigation to discover the facts.  The only information that you have is from the receptionist, which may or may not be accurate.  Maybe they simply aren’t hiring for that position right now. Call your former supervisor and ask her if the position is still open.  Ask her if you are being considered for the position, and if she says “No,” ask why you are not.  If she tells you that it is because you are pregnant, you have to consider your next step.

June 10, 2011 Edition

Question: Dear Dave,

This year has been rough for me losing my job over some crazy mess that had nothing to do with me. I was employed at a school food facility for almost three years. I don’t know where all this went wrong and I wasn’t ever given the chance to explain my side. There was some kind of cover up. The fact that this happen was because I did my job and more. I was that kind of worker and for me to be thrown under the bus was wrong. My lead was in some trouble because of another co-worker so she set me up so she wouldn’t get fired. The write up was wrong, and I had one appeal and didn’t make it to a second hearing, because of the lady who works in HR. I’m not the only one - there are more people who lost their jobs behind this same woman. My union rep was no help at all. I have went everywhere you could think of and never got any help. I was wrongfully terminated, Dave. I had a witness that day, but you know how people are. I have two kids, and I’m a single parent, Dave, and food service is all I know. Can you please help me get some answers? I started out in the schools and they are hiring for a lot of things. Time is money. And the people involved, some of them are no longer there, Dave.

- Houston, Texas Reader

Answer: I’m not Dave. Seriously, Dave is the financial problem dude (Dave Says), and I’m the employment problem chick (Ask Diana.) We don’t even look alike – I have hair. I am sorry about you being thrown under the bus. I think your Union Rep would have fought for you if he/she thought you were wrongfully terminated, because that’s their job. It sounds like this is over, and you need to move on. With your experience, you shouldn’t have any problem getting another food service job.

Question: I don’t cuss much, but I do use some mild expletives. I interviewed with a company the other day, and used the word d*** a couple of times. I haven’t gotten a call back and wonder whether that was the problem.

- Alvin, Texas Reader

Answer: Why on earth would you say that in an interview? You may feel that is a mild expletive, but it doesn’t belong in an office setting. Interviewers look at the whole picture, and it may have been that your language knocked you out of a job. After all, you shouldn’t use that language with a customer, and I’ll bet you would. How about saying “darn” instead?

Question: Is it okay to date my boss? He hasn’t been exactly flirting, but I know he notices me.

- Conroe, Texas Reader

Answer: It’s not okay to date your boss. As a rule, if the boss dates an associate, someone loses her job – and it’s usually not the boss. I’m sure that your boss notices you, but if he’s smart, he’ll never ask you for a date. Get over yourself or get a different job.
 

June 3, 2011 Edition

Question: I have always dressed professionally for interviews, and I know I interview well because I have been told over and over that my interview was very good. I recently interviewed for a position as a professor and the Dean was very complimentary. I’m not certified, but she said that she knew I would do a good job. I not only didn’t get a job offer, I never heard from them again! I have a good resume, and I am just at a loss to understand.

- Houston, Texas Reader

Answer: You’ve actually interviewed only about 3 times in the last year. You aren’t submitting enough resumes, and you aren’t interviewing enough. Let’s consider the interview for Professor: there was only one job, you weren’t certified, and there were probably at least 10 people interviewing. It makes sense that the University selected someone who was qualified and HAD certification. Think of it as fishing for a new job - you have to keep your pole in the water.

Question: I worked for a call center for about 4 weeks and got fired from my job for what they claimed was tardiness and absences. The problem was that I was riding with my friend, and he wasn’t very reliable. I tried to explain that it wasn’t my fault, but they fired me anyway. I have a good car now and can get there. It’s been more than a year since I worked there, and I don’t think they will remember me. Do you think I should tell them that I’m a rehire?

- Alief, Texas Reader

Answer: They will know that you are a rehire because they have all of your information in their payroll system. They will also know that you were fired, and they will not hire you again. It is your responsibility to get to work on time, and you can’t excuse yourself by blaming your “friend” for being unreliable.

Question: I work with a lady who is always talking. She talks about everything in her sad life. Her dog bit a kid, her boyfriend walked out, she’s been sick for 4 months, and she hates our boss. She never, ever has asked about my life, and the only thing she never talks about is work. I have to work, and I can’t get things done with her always in my ear. She constantly wants me to sympathize with her, and I am just totally fed up. I seriously think I can’t work with her anymore. What can I do to stop this motor mouth from ruining every day for me? Should I quit??

- Houston, Texas Reader

Answer: Well, bless her heart. You know, a lot of this is your own fault for paying attention because that just encourages her to keep talking with you. Don’t quit - you’re just going to have to buck up and tell her that she is driving you crazy. Let her know that actually get paid to work not to listen to her. You might also tell her that you have a life and your own issues, and the world doesn’t revolve around her and her problems. The important thing to remember is that no one can run over you unless you let them.

May 27, 2011 Edition

Answer: Here’s an answer for someone who didn’t ask me a question: Dude, when you set your email address as “Dont Matter Neither,” you get put in spam. When you email an employer, you need to make sure that your email gets answered instead of deleted.

Question: I’m from a little town, and I’m having trouble knowing where things are in Houston. I’m trying to find a job that’s no more than 30 minutes away. I really don’t like to drive on the Beltway, either. I don’t want anything near the 610 Loop. How do I tell where the job is?

- Houston, Texas Reader

Answer: Welcome to Houston. You emailed me your question, and that means that you have the solution right in front of you. Remember that Google is your friend – just research the company to see where it is located. You can even use a map program to see how close it is to your home. BUT seriously, you need to be more adventurous and explore Houston – we’re a fun place to be.

Question: I’ve attached a picture in my interview outfit. Is this okay? Do I look professional enough?

- Spring, Texas Reader

Answer: You are wearing a black, mid-length skirt, white blouse with a gold chain, gold earrings, and black heels. You look very professional. It might be a good idea to have lower heels, but everything else looks fine.

Question: Do I need to take out my tongue stud for interviews? I haven’t had it very long, and I hate to take it out yet.

- Houston, Texas Reader

Answer: Argh!!! Take it out permanently!!!! Sorry, that’s always my reaction to tongue studs. I guess it depends on the job. I believe that most recruiters would be less than impressed with your tongue stud, and I imagine there are some companies that wouldn’t hire you if they notice it. I do have one question for you though: do you plan to take it out every day for work? Think about it.

Question: I started talking a lot at my last interview and told the manager a bunch of stuff about my ex. Now I’m embarrassed. Should I call and apologize?

Answer: Let’s all pretend it didn’t happen.
 

May 20, 2011 Edition

Question: I am 4 months pregnant, but it’s not noticeable yet. I am unemployed and looking for a job, and I am starting to look for a job now. I wasn’t able to work in my first trimester because I was so sick and had to be on bed rest. I'm fine now and ready to work, and I have been to one interview. I did not tell them I'm pregnant for fear of maybe not getting the job. I need to get a job ASAP. My question is - do I need to tell them that I’m pregnant every time I interview?   I know they will notice down the road if I get the job, but I’m also afraid of not getting the job if I tell them I’m pregnant. 

 - Houston, Texas Reader

Answer: Congratulations, and I’m glad you’re feeling better. You are 4 months pregnant and want to work for another 5 months, right?  You’ll find that it’s hard to pinpoint the available time because none of us really know if we will make it to that due date, or if we’ll be able to work up until the last minute.  For instance, our office manager had to go home for bed rest 6 weeks before the baby was born.  It sure wasn’t something she planned! 

This is a really tricky question.  You certainly don’t have to tell anyone that you are pregnant, but you’re right that they are going to notice down the road.  In fact, you don’t have to mention it even if you are noticeably pregnant – you and the interviewer can both pretend that neither of you noticed.  I think you need to find a temporary job rather than a “career” position because it would present fewer problems. You can then start looking again later.


Question: I just updated my resume, and decided to put my picture on it. I think that will it personalize the resume and make it stand out. My husband told me that it isn’t professional, and that I should NOT include my picture. Which one of us is right?

- Bear Creek, Texas Reader

Answer: Your husband is right. Sorry about that! Recruiters can’t choose to interview you instead of another candidate because you look cuter in your picture. Some companies actually have a policy that requires them to discard – without reading - resumes that have photos.

Question: I hate working in call centers, and that’s the only kind of job I can get. Don’t tell me to go back to school because I hated school. My mom keeps telling me to just live with it, but I can’t. How do I get out of this trap?

- Houston, Texas Reader

Answer: I’m not the Mentalist, but I’m sensing that you’re angry. I know it’s frustrating. Don’t reject school because you might like it now. Cut your mom some slack because she may be frustrated with your attitude. There are only 24 hours in a day, and you really shouldn’t spend another minute doing something you hate. Just keep on applying until you find the right job.
 

May 13, 2011 Edition

Question: I'm not sure if I have a question or just need of a glimpse of hope. I have over 25 years experience in the engineering field, but I've not worked in that field for over ten years and now I'm obsolete. At my age (57) my career choices are very slim and retail sales was one of the options. After I began working in that field, I found that standing on my feet plus a lot of lifting is not so great for my health. I then took an inventory of my abilities and talents, and I asked my friends and family what they think I'm good at. Everyone agreed that I am great with people, my customer service skills are above and beyond, and that I can make anyone smile. Now, how's that for a profession? Then a thought hit me: computers can replace you in some areas, but they won't smile, hug, cheer or cry with you when it hurts. I CAN. I guess I am not so obsolete after all! I’ve rolled up my sleeves and went to work looking for that perfect job. The first thing I read was that there are different rules for writing a resume for people over 50! Now I have to "protect myself from age discrimination while highlighting my seasoned expertise". Please tell me that "my seasoned expertise" is still valuable and necessary and the human voice and touch is still more valuable than that of a machine. Can you suggest companies that will hire someone who can meet challenges, pacify difficult customers and provide excellent customer service in spite of their age? One thing I know: I may be older today than I have ever been before, but I am younger now than I will ever be again.

- Sugar Land, Texas Reader

Answer: First of all, YOU are not obsolete – your technical knowledge is out-of-date.  There are tons of companies who want a person just like you.  They are looking for experience, reliability, and knowledge.  Your seasoned expertise is definitely an asset and companies will be happy to hire you.


Question: I received an offer letter last Friday from a huge international company and am supposed to report to work on Monday. I am really happy with the offer and the position. I’m worried about the background check because I had a DWI in 1998, and even though my resume says that I have a Masters Degree in Marketing, I haven’t completed my thesis for that degree. Since I finished everything else, I have always listed it as a master’s degree on my resume. The HR Manager said that the background check should be completed by Thursday or Friday. Do they check your school records? Do you think that could be a problem?

- Cinco Ranch, Katy, Texas Reader

Answer: Yes, I think you have two problems, and you have to meet this head-on by calling her today. The DWI was more than 13 years ago, but you still need to ‘fess up because she needs to know that was when you were young and stupid. The second problem is that you lied on your resume. You DO NOT have your Masters Degree until you complete the thesis and have that piece of paper in your hand. Don’t claim you have something that you haven’t earned!!! We call this “falsification.” You need to tell her that you have always felt like you completed the degree because the only thing missing was the thesis, but you probably should have put that it was in progress. If you are retroactively honest about it, she will probably overlook both issues.
 

May 6, 2011 Edition

Question: I am currently attempting to obtain a teaching contract. The alternative certification program I chose requires that I obtain a contract before completing my certification. Why is obtaining a contract so difficult? I completed my field experience hours and the teachers I met didn't have their certification. I have a degree in my content area and an advanced degree in education.  I am also a member of various educational associations and honor societies. What am I doing wrong? I do understand the current budget issues across the state, but wouldn't they want a highly qualified individual? Please advise. One teacher told me that he has been teaching for three years without taking the (PPR) Pedagogy and Professional Responsibility exam.  Within my program I can't be certified without taking that exam. I am desperate to get my foot in the door. I just called the TEA and they verified that I must have the contract first.  This process is very discouraging.  It appears I chose a very difficult program.  Thank you for your assistance.

- Northwest Houston, Texas Reader

Answer: I imagine that it’s more difficult to get a contract now than it has ever been before because of the budget cuts. When schools cut teaching positions, they first offer retirement to those who qualify. (I have several friends who are actually taking the retirement package this year.) The school then has to review all the other teachers. The next level of releases is usually in areas where class sizes are not an issue, and fewer teachers are needed. After all of those things are done, they will THEN consider adding new teachers like you. If you plan to teach Math, Science, English or Special Ed, you won’t have a problem. Other fields are a little iffy. No matter what budget issues they are having, schools need good teachers. Budget cuts are frequently a good excuse to eliminate some problematical teachers. 

Question: I saw a perfect job for me online and contacted the company. The guy asked me to email a resume, and he would see that it got to the “right” person. I don’t know if he did or not, because it’s been over a week, and I haven’t heard from anyone. I know that I am totally qualified and would like to know if my resume actually got forwarded. How can I ask?

- Houston, Texas Reader

Answer: You need to do some research to figure out who is in charge of hiring. Usually you can just enter the word “recruiter” and the name of the company. At least you’ll do better than when you trust another person to pass along your resume.

Question: I don’t like to discuss personal things during an interview, and lately I’ve been asked if I have children. I’m not sure how to answer, and I know that I’ve acted flustered. What should I say?

- Sealy, Texas Reader

Answer: They aren’t supposed to ask that question. I would smile and say, “Why do you ask?”
 

April 29, 2011 Edition

Question: I have owned a marketing consulting company since 2008 and have done very well working with some large Houston companies. I need to find an equivalent job now with a company that has benefits. A person in my family has health issues, and it is costing me more than $1000 per month for insurance. I know it will cost less if I am on a company plan. I am not having any luck finding anything because all of the company websites say that you have to have a degree. I was going to school for a marketing degree when I was recruited for my first job, and I have never gone back to get it. Do you have any advice?

- The Woodlands, Texas Reader

Answer: You are really shooting yourself in the foot when you let the company know that the only reason you want to go to work for them is so that they can pay for your insurance! I guess you could just call them and say, “Hi, I want to be a liability to you and make your insurance premiums go up.” Seriously, think of it like going out to eat on a first date. You wouldn’t tell your date that you didn’t really like them – you want to go to a great restaurant and need them to pay half so you can afford it. Would you?

I’ve read your resume, and you’ve had a very successful career. The lack of a degree certainly hasn’t been a large factor to this point. You have to try to get around the company websites and find the name of the actual recruiter or the HR Manager. Just research it online, call the correct person, and explain that you can do the job, but you don’t have a bachelor’s. When you get a real person, you can explain your situation. Good luck!

Question: I have been looking for a job for a few weeks now, and I’m thinking about going to some job fairs. I’ve never been to one, and I’m a little nervous. Can you give me a general idea of what to do?

- Houston, Texas Reader

Answer: Job fairs are a great idea. The huge advantage to job fairs is that you get to meet HR people that you would normally never get to see. The disadvantage to a job fair is that you need to be really prepared in order to make an impression, and I meet a lot of people that aren’t serious enough to make their opportunity pay. Here are some pointers:

* Dress professionally. I recently saw a guy with a black t-shirt that said, “I hate everything.” That made the recruiters’ jobs easier because they could just reject him immediately.

* Have plenty of resumes on nice paper.

* Know what kind of job you want. I have gone to more than 300 job fairs over the years, and every single time someone tells me, “I don’t care what kind of job it is. I’ll do anything. I just have to get a job.” That is so self-defeating because you sound desperate. Desperate doesn’t get you hired. Sounding confident and friendly works 100% better because people enjoy working with confident, friendly people.

* Don’t bring your children.

April 22, 2011 Edition

Question: In your opinion, do you think that a 401k - assuming one's employer offers it - and also assuming that have a matching contribution, is better or should one simply have like a Roth IRA. Nowadays, some employers (or better yet a lot of employers) don’t even offer 401k - let alone matching contributions!  I just feel that I need your personal opinion.  

- Rosenberg, Texas Reader

Answer: There really isn’t a clear cut answer to your question.  Tax rates change and no one can predict what that tax rate will be when it’s time for you to retire in 40 years.  With a 401(k) plan, your payments are deducted from your taxable income.  You don’t pay tax on it right now, but you will have to pay taxes on it when you withdraw your contributions and earnings.  You don’t know if the taxes in 2051 will be higher or lower.  Contributions to Roth IRA’s are not tax-deductible now – you pay taxes on the money that you contribute.  The withdrawals are tax-free because you already paid them 40 years before. There is no “one size fits all” answer, because everyone’s financial situation is different. 

There’s no point in complaining that employers don’t provide IRA’s. Just be thankful for the ones that do. BTW, you really should be writing to Dave Says instead of Ask Diana.

Question: I am interviewing with a really nice company, and it looks like I will get the job. I’m nervous because of a problem at my last job, and I’m worried that the background check will find out about it. I wasn’t fired, and I don’t even know if my previous company knows that I kind of borrowed about $2000 on some credit cards. They haven’t notified me or said anything. I totally know that it was illegal and wrong, but I was desperate for money at that time. I plan to pay back the $2000 after I get a job. Do you think my former company will say anything?

- Anonymous Reader

Answer: I don’t think so. Companies are very cautious about the information they share for background checks because there is so much liability. If I were you, though, I would contact my former supervisor, tell them the truth, and work out a repayment plan. Even if you “get away” with stealing the money, you are going to have to live with that knowledge all of your life. If you don’t face the music right now, you may be tempted to do it again. If you feel that you don’t have to pay it back, you won’t.

Question: I have some jeans that really look like slacks. Would that be okay to wear to an interview? I like them because they fit great.

- Conroe, Texas Reader

Answer: I would say no, but have one of your friends look at them and tell you if they look like jeans.

April 15, 2011 Edition

Question: Sorry for the late reply as I was updating my resume as you advised.  I hope this one is a better, more detailed resume.  We are still waiting on the process of paperwork but I am hoping this will happen sometime in August this year.

I’m not familiar with the working environment in the US and thought maybe that I could start in an administrative assistant or administration officer role first, I could work my way up.

- Karama, Northern Territory, Australia Reader

Answer: Sometimes it works to start out as an admin, prove your worth to the company and get promoted.  You can often get promoted to Office Manager or to other administrative positions.  I’m not sure what an administration officer is. 

Having read your resume again, I think that Systems Administrator may be different in Australia.  Here’s a link to Wikipedia - that fount of knowledge: http://en.wikipedia.org/wiki/System_administrator  to read a definition.  Although Wikipedia is not always correct, in this case, I believe it is accurate.  Is this basically what you are doing now?  If so, you should be able to get a job very quickly. 

Have you ever visited Houston?  The weather is absolutely beautiful right now. It appears that your temperature in Darwin averages about 74 F, and the average August temperature in Houston is about 93 – 100 degrees F with 93% humidity.  Be prepared for some sticky weather!
 

Question: I have been thinking for a long time about working offshore with a catering company, but I keep having questions. I wanted to ask you why is it that offshore catering personnel have to work two weeks and take off two weeks. Why can’t they work as many hours as they want?   Is there some rule that says this is how they have to work? I know that if I could work more hours I could make a lot more money.

- Richmond, Texas Reader

Answer: Think about it:  you are working with the same people for 12 hours a day, 7 days a week.  They sometimes have you do a week of days alternating with a week of nights.  You can’t go onshore, you can’t go for a walk around the block, you can’t roller blade, you can’t play baseball, and you have to like the people you are living with in the constricted space.  Usually they have satellite TV and DVD’s and many have gyms and saunas, but I guarantee you will be tired and ready for a two week vacation!
 

April 8, 2011 Edition

Question: I will be moving from Australia to Rosharon, Texas, in the very near future.  I’m just waiting for the final paper work and visas. I will be looking for work as soon as I arrive there and want to get started contacting employers. Please advise if I should submit my resume in a different way.

- Karama, Northern Territory, Australia Reader

Answer: Your resume format is difficult to understand because it is very different from resumes that we see in the US. You are going to need to do some research because the terminology you use doesn’t convey the same information here that it would in Australia. You need to present a resume that is easy for recruiters to quickly read and evaluate.  Hit F1 in Microsoft Word to change the language to US English, and then press F7 for spell check. You can then change your spelling to match US usage. For example, your resume says “maximise,” and we would write it “maximize.” It’s the same word, but it’s spelled differently. There should also be a Resume Wizard that gives you a resume template. Just use the template to reformat your resume. I know that this is going to be a lot of work, but I believe it will really help your employment chances. My auntie, uncle and cousins lived in Australia for two years when the kids were in elementary school. They just loved it, but they had to relearn spelling when they returned to school in Oklahoma. Be sure to continue reading JobSparx for jobs here in the Houston area – there are new ads every week. I’m sure that you are aware that you will need a work permit to have the legal right to work in the United States.

Question: I am almost 21 years old, and I've never had a job. I’ve been volunteering, but now I'm ready to start working. I graduated as a medical assistant almost 2 years ago, but because of lack of proper knowledge and experience, I can’t find any kind of job. I am so desperate that I’m getting to the point of applying to fast food restaurants. I really would like to help in nursing homes or anything that helps with the elderly, but I really think that because of my lacking and maybe because of my resume, I don’t stand a chance. Ms. Diana, can you please critique my resume and do you have any suggestions on what I should do? PLEASE, PLEASE. Thank you so much. 

- Houston, Texas Reader

Answer: Your volunteer experience should be a great advantage to help you get a job in your field. The problem is that you are not putting your best foot forward. Your email and resume are so full of grammatical and spelling errors that you are being ignored. (I had to correct your email to use it in Ask Diana.) Everyone knows that a first impression is made within the first 30 seconds of meeting someone. Emails, letters and resumes represent us, and people make the same snap judgments about us when they see our emails as they do when they meet us. Your job is to get an interview, and you have to be better than all of the other people competing for that job. If you were one of those millions of people who hated grammar and spelling, you should have paid attention! Don’t worry – you can still learn the basics and improve your chances. You wouldn’t go to an interview wearing rags and flip flops, and you shouldn’t send an email that gets ignored. Remember that Spell Check is your friend.
 

April 1, 2011 Edition

Question: I was so excited last Friday because I was hired by a builder to start on Monday. I was really happy, because I had been looking for so long. Well, guess what?  The job lasted only one day! The owner decided to keep the lady that I was supposed to be replacing. She had been there for 15 years, but she had resigned. She was supposed to stay another three weeks to train me. He told me that he was starting a big job that would last 1 year, and he needed her because she already knew all the subs, contractors, permit people, and all, and he needed a trained person immediately  because he was starting a new 25,000 square feet, $6 million house. He talked her into staying and made her an even better deal than before with a raise. That’s sure not good for me because I really liked the job. Oh, well, I guess my luck is off. I really need a job, and this really upset me.  He should have talked to her before he hired me. Some people just do not think! I am really sad. Was there any way that I could have prevented this?

- Sugar Land, Texas Reader

Answer: I don’t know how you could have prevented it. I may be cynical, but it occurs to me that you were just manipulated as a pawn in a negotiation. Of course he knew in advance that he was bidding to build that new house and would need her expertise for that job: It wasn’t a revelation that happened after you were hired. My guess is that she wanted a raise and quit to make a point. When she stood her ground, he hired you, and when she STILL stood her ground, he caved. OR, yuck, it could have even been a personal situation between the two of them. Whatever it was, you would not have liked working for such a sneaky guy.

Question: I lived in New York for 19 years, but I have recently moved to the 1960 area. I am staying with my sister and watching her kids, but I need to find a job before the kids drive me crazy. I was at my last company for 5 years as a Technical Support person and would like that kind of job. I’m on unemployment at this time and have been looking for a job on 1960 for a few weeks. What’s the best way to find a job close to home in Houston?

- Spring, Texas Reader

Answer: JobSparx is the best way to look for a job in every neighborhood in Houston. Just pay attention to the job location: If the job is in Galveston, and you are in Spring - don’t apply. You can also call companies that you know compete with your previous employer to see if they have any positions available. Your experience will be most valuable to a similar company in a similar position. Good luck.

Question: Why do so many people wear the wrong clothes for interviews? It drives me nuts.

- Houston, Texas Reader

Answer: I don’t know the answer. It could be: they don’t care if they get the job; they don’t know how to dress for an interview; or they don’t have the right clothes.
 

March 25, 2011 Edition

Question: I have many years of experience as an accountant and was at my last job for 5 years before they went out of business. I recently went to 2 interviews for a builder – I am very experienced in that industry – and he said I am too old. He said that I would not be able to give him a lot of years. I was his only candidate with all of the qualifications, and until he asked my age, the interview went well. Then it all went downhill. So, that’s not right. I am not an old acting person, and I am in good shape and health. That really depressed me! I guess I cannot get a job at 58. Oh, well, I do not know what to do now.


- Sugar Land, Texas Reader

Answer: Are you kidding me!!???  It’s illegal for a prospective employer to refuse to hire you because of your age unless they can show a “bona fide occupational qualification reasonably necessary to the normal operation of the business.” The ADEA’s protections apply to both employees and job applicants. Under the ADEA, it is unlawful to discriminate against a person because of his/her age with respect to any term, condition, or privilege of employment, including hiring, firing, promotion, layoff, compensation, benefits, job assignments, and training. The ADEA permits employers to favor older workers based on age even when doing so adversely affects a younger worker who is 40 or older. Read more at http://www.eeoc.gov/facts/age.html . It’s not a suggestion: it’s the law!

I am just blown away that anyone could be so stupid. If you are the best candidate, you are the best candidate. Don’t believe that you can’t get a job at 58!  That’s nonsense.  The retirement age is steadily rising because people are living longer and are more productive for a longer time.  At this time, your full retirement age is 66 – 8 years from now.  I guarantee you that there is a company out there who will be darned lucky to have you on their team.
 

Question: I have worked in restaurants for a long time, but I want a job as an administrative assistant. I did that for a few months in a doctor’s office and at a chemical company. I don’t know how to make my resume show that I’m not a career restaurant person. My mother says that I need to go to a staffing agency. I may be too picky, but I want a 9 – 5 job, I don’t want to work weekends, and I want to work for a friendly, career oriented company with benefits. I want to stay at a company and grow with them. I don’t know exactly how to put all of this into words in my resume.

- Houston, Texas Reader

Answer: I’m not sure that a staffing agency would be the right idea because you don’t have very much applicable experience. Your resume is almost entirely restaurant experience, but you don’t mention the important fact that you have been waiting tables to earn your way through college. You need to apply for entry level assistant jobs, and you may need to start in a smaller company that is willing to work with a beginner. It’s okay to be picky, but don’t share all of your requirements in an interview. When anyone immediately asks about benefits, recruiters are suspicious that the ONLY reason you want to work for us is to get benefits.
 

March 18, 2011 Edition

Question: I’ve been interviewing for at least three months, and all of sudden, I’m getting job offers. I got two yesterday and am so excited. My problem is that I accepted the first one who called because I was worried that I wouldn’t hear from the 2nd company. Thirty minutes later I got a call from that guy! The second company was the job I wanted so I accepted that job, too. Now I’m really upset because I know that I’ve got to let one of them know that I changed my mind. Can I just email him to say that I’ve accepted a different job? What if the second company doesn’t work out, and I need to work for job number 1? How do I handle this?

- Humble, Texas Reader

Answer: Congratulations on getting these job offers. Obviously you persisted until good things happened. No, you can’t just email the first person. That’s rude, and you wouldn’t want to be treated that way. Call and say that you really appreciate the offer, you like their company and would love to work for them. Then tell him that you accepted the job without thinking through another offer that you received. When you thought about both jobs, you decided to choose the other company. Apologize!!!! You may or may not be able to use the first job as a back-up plan. It depends on how well you handle this and whether he is offended.

Question: I am a college student at the University of Houston, and I really don’t know which major to pick. My Dad says that the best way to decide on a major is to just choose the one that has the most jobs available. He says I need to be an engineer, but I’m not really sure which kind or whether I can pass the courses. Do you think this is the best way to choose a major?

- Houston, Texas Reader

Answer: No. Is that the way your dad chose his major? Is he happy with his work? The best way to choose a major is to select the one that most interests you. When something interests you, you’ll make better grades because you’ll learn more. When you make better grades, you’ll be able to get a better job.
 

Question: My mom and dad are putting a lot of pressure on me to go to college, but I don’t want to do that. I really want to do something where I work with my hands and can work outdoors. They tell me that they don’t want me to be a blue collar worker. Do I need to go to college?

- San Leon, Texas Reader

Answer: You need to go to a college that will train you in the skills you need. When did being a blue collar worker become a bad thing? I can’t fix my own car, do my own plumbing, build my own house, weld anything or drive a truck to deliver necessary goods. Somebody has to do all of those things or our society would grind to a halt. I know that both Lone Star College and Houston Community Colleges have great classes in skills and trades. Getting your start there can help you find a job in a hurry! Good luck!
 

March 11, 2011 Edition

Question: I’ve been looking for a job for 3 months. I showed my resume to my cousin to see if she had any suggestions, and she said it was terrible. I asked her to tell me how to fix it, but she said she didn’t have time right now. Here it is. What do you think?

- Waco, Texas Reader

Answer: Dude! This is terrible! Do you have spell check on your computer? When you are talking about “Customer Service,” it is not “Costumer Service.” (Costumes are what you wear. Customers are people.) And, Friend, you CANNOT abbreviate Assistant like that. If you just feel like you can’t bother typing the word “Assistant,” at least abbreviate it “Asst.” Get your cousin to reconsider and help you, because you need some serious resume revamping.

Question: I’ve emailed to lots of ads and don’t get a reply. One person emailed that I have to send a resume. I don’t have a resume. I don’t get on the computer much and I’m not sure how to do a resume. How do you put it with the email? I have just started doing this stuff and I feel stupid.

- Houston, Texas Reader

Answer: Don’t feel stupid, because you’re not. Everyone starts at the beginning, and if you’re trying to learn how to use word processing by yourself, you are pretty fearless! A website that I really like is www.how-to-write-a-resume.org . It walks you through resume writing and doesn’t charge anything for the advice. However, their “7 Tricks for Getting an Interview” is really bad advice. You need to have someone help you learn to attach the resume because every email program has different methods.

Question: Do you think more companies are hiring now?

- Houston, Texas Reader

Answer: Yes, I do. There are more ads, there are more signs, and more companies are expanding.

Question: My friend has been looking for a job, and he has had three interviews but hasn’t gotten an offer. In fact, his last two interviews were only 15 minutes each. He is a drinker and when I saw him after an interview, I could smell booze on his breath. Do you think that’s the reason he isn’t getting second interviews?

- Bellaire, Texas Reader

Answer: You and I both think that’s the reason. He isn’t going to get hired smelling like a brewery. You need to confront him about the problem and let him know that he’s sabotaging his interviews. In fact, it sounds like he’s sabotaging his life and needs to get some help.

March 4, 2011 Edition

Question: I have a question about changing jobs and getting references.  How do you ask someone in the department you are leaving to be a reference on your resume?

The department doesn’t know yet that I am leaving. I am supposed to fill out a Notice of Resignation by March 30. Should I tell my supervisor, “Mrs. Smith,” face-to-face that I am leaving before I send in the notice or at the same time that I send it?

- Anchorage, Alaska Reader

Answer: If they don't know that you're leaving, it can be sticky.  Talk with the person privately and ask if you can share something with her/him in confidence. Most people will say, “Yes,” without questioning. You have to reinforce the seriousness of your request. Tell her, “This is something I want “Mrs. Smith” to hear about from no one but me. If you think you might have to tell “Mrs. Smith,” I won't bother you with this request.”  If you trust that your reference is tight-lipped, tell her that you have enjoyed working with her and would appreciate it if you can use her name as a reference on your resume.

As a courtesy, tell your supervisor face-to-face at the same time that you submit the resignation. Schools specify a resignation date for their recruiting convenience. It gives them plenty of time to fill those positions before the start of a new school year. You'll see that others are submitting resignations at the same time because there is always a certain amount of churn at the end of every school year. The new speech pathology job sounds awesome, and I hope you love it!!
 

Question: I hate my job. I’ve been here for five years and have really disliked it for 4 ½ of those years. I know you’re going to ask why I haven’t either improved my attitude or left, and the reason is that it’s my family’s company. If I leave, it throws my Dad into a bad situation. Also, I work a great schedule where I go to work early and get off in time to pick up the kids at school. I’m probably paid more than I would earn anywhere else. I love my Dad and my family, but I feel trapped and unappreciated. Any advice?

- LaPorte, Texas Reader

Answer: Of course I have advice, but I also have questions. What do you hate: the job duties, the company, or working with your family? I’m guessing that the problem is your actual job duties because it sounds as if you have a good relationship with your family. You have to invest some time and effort into finding a solution. Think about what you do every day and just check off the things you don’t like to do. Now you have to think about what you DO like. Would you like more responsibilities? Can you transition some duties to someone else? Make a list. Go to your father and ask what you can do to make it a more enjoyable job. Tell your family that you feel underappreciated – but don’t whine. In the meantime: remember that there are literally thousands of people who would love to have your situation. Stop complaining and start making it better. Choose to be happy!

February 25, 2011 Edition

Question: I contacted you a few weeks back about what to put on my resume. Well sadly, I lost my job on Friday because I couldn’t pass my state exam. How am I supposed to explain that to any potential employers? It was a mixed blessing as the job was too far and didn’t pay well, but I don’t like getting fired. What should I do?

- Humble, Texas Reader

Answer: You wanted to quit that job and were still sending out resumes.  You really didn’t like driving that distance for the job, but I know that getting fired feels bad. 

If you were performing well at your responsibilities and were a good employee, you can tell future employees that the job was not a good match for you because of the distance that you had to drive.  In addition, you were required to study and pass a State Exam.  Unfortunately, you did not pass the exam on your first try. 

You have to be honest about not passing because your new employer may call your last job to check your background and ask if you are they would rehire you. The company is going to say, “No” because you have to pass the exam to stay employed.  Good luck!

Question: My daughter works at a retail store and has done very well there. She has been given raises and seems to like the job. I’ve even seen her work when she was sick so that she wouldn’t miss work.

On Sunday, I went to the store, but she wasn’t there. There were long lines at checkout, and the lady who was working at the counter was overwhelmed. My daughter had texted that she was sick and couldn’t come to work. I called to make sure that she was okay, and I told her that she should have called instead of texting. She didn’t agree. Do you think it’s okay to text your manager that you’re ill instead of calling?

- Katy, Texas Reader

Answer: No. I also don’t think it’s okay to have your mom, dad, brother, sister, husband, wife, neighbor or child call your office to say that you won’t be there. Read your company manual and follow the guidelines for reporting that are listed there. Some companies have very specific rules that you have to follow. As a word of caution, remember that employers can get very, very tired of people who miss work too often. Very tired.

Question: Who do you think makes more money: a cargo van independent contractor or offshore catering employees?

- Richmond, Texas Reader

Answer: It depends on what you are delivering with your cargo van.  Some cargo is very expensive and fragile and some cargo is cheap and easy to haul. 

February 18, 2011 Edition

Question: You asked for funny interview stories, and I immediately thought of my last interview. I moved to Houston from Maryland about 7 years ago, and I’ve been told that I had a strong accent at that time.

Soon after I got here, I went to an interview for a job that I really wanted. I was very nervous, and when I got there, the receptionist asked me to wait in the “lobby.” It seemed like I waited forever, and I just got more and more nervous. Finally, the manager came out to get me, and she was obviously trying to make me feel comfortable by asking questions and talking with me. She was so sweet and sympathetic that I began to relax a little.

After I was seated in her office, she asked me, “Did you move here recently? Where were you before?” I didn’t realize that she was commenting because of my accent, and I replied, “The lobby.”

She just roared with laughter, and I began to laugh, too. We were actually wiping tears from our eyes. Seven years later, she is still my boss, and one of my best friends. And my family from Maryland tells me that now I sound like a Texan!

- Katy, Texas Reader

Answer: I love it! It’s great that you are still working for the same company.

Question: I am a recruiter and have a lot of funny interview stories. The one that always sticks in my mind is the guy who thought I was too young to interview him. At that time, (15 years ago) I had just graduated with a Chemical Engineering degree and was working on a Masters Degree in Human Resources. I worked for a chemical company, and we were looking for entry level engineers.

The third person I interviewed seemed very nervous and kept turning his head to look around my office. I knew that I didn’t have his full attention and was starting to get irritated by his obvious lack of interest.

Finally, I asked him why he was looking around instead of paying attention to my questions. “After all,” I said, “you won’t be able to get the job if you don’t do well on this interview! “

He looked at me with total shock in his eyes. “Interview?” You’re interviewing me?” he asked. “Of course,” I answered, “what did you think I was doing?”

“I thought you were some kind of nosy young assistant, and I was trying to figure out when the real interview would start.” I still laugh about that interview.

- La Marque, Texas Reader

Answer: Did you hire him?

February 11, 2011 Edition

Question: I am getting discouraged. I was an administrative assistant for 5 years, and I’ve sent lots of resumes. The problem is that I haven’t gotten an interview for that kind of position. Lately I’ve even been applying for fast food jobs. I can’t understand why I don’t get an interview. I’ve had phone calls from the companies, but still no interviews.

- Cypress, Texas Reader

Answer: Oh, no - you’ve been interviewed. That phone call from the company is more properly called a phone interview. We don’t call you just to chit-chat! When a company calls about a resume, you need to shine the way you would in a face-to-face interview. Clear the room of dogs and kids, and concentrate on presenting yourself as the best candidate for the job. Remember to keep a list of every place that you’ve sent resumes, because you want to be knowledgeable about the ad and the company when they call. It’s a real turn-off when the candidate acts like they’ve never heard of your company. Be polite, don’t chew into the phone, don’t play on the computer (Farmville can wait,) and do your very best to get the job. And don’t ever, ever tell the interviewer your life story.

Question: I am looking for a job as a welder and can’t find any advertised anywhere. When I do contact a company, they tell me I have to have experience. How am I going to get experience if they won’t give me a job? I have welded with my dad for 15 years. Why don’t they think that’s experience?

- South Houston, Texas Reader

Answer: Seriously, you can’t find a welding job ad anywhere? Seriously? Have you looked at pages 15 and 16 of JobSparx? The reason the companies want you to have experience is that they need someone who makes them money instead of rookie mistakes that cost them money. Another reason is that they probably don’t have anyone who can spend time training you. Another reason is that you may not have the right kind of welding experience. Did your dad own a company? If he did, you can justifiably say that you worked there for 15 years.

You may need to go to a community college to take some classes and get certified. Look at Lone Star College: http://www.lonestar.edu/welding-technology-dept.htm and Houston Community College: http://www.hccs.edu/hccs/business-community/career-technical-education-programs/welding-technology/course-descriptions-welding-technology  .

Question: How far do people go back to investigate a criminal background? Do they ever go back as far as ten years?

- Stafford, Texas Reader

Answer: Yes.

February 4, 2011 Edition

Question: I understand that interviewing is kind of like being on stage, and that I should just act confident that I can do the job. On my last interview, I really didn’t think I could do the job, but I just said I can. Now they want to interview me again, and I’m worried that I’ll get hired and fail. Then I’ll get fired!! What should I do?

- Denton, Texas Reader

Answer: It sounds like you could win an Oscar! Take a piece of paper and put a vertical line down the middle. On the left side, write everything that worries you. You know that you can actually handle most of those. I’ll bet you’ll see that you can actually handle most of the duties. Then figure out which things you think you can’t do. Now call the person who interviewed you and ask how important these skills are. Tell her/him that you don’t have specific abilities. You’ll then see if those aspects of the job are even important! Good luck.

Question: I was wondering if you knew of any accredited colleges/universities in the Dallas area (Plano/Richland/etc) that I should look into for medical billing and coding. I just wanted to see if you had any idea of any of the good ones up here.

- Plano, Texas Reader

Answer: Of course I do! Before you begin looking into the field though, you need to see how many ads are running for that position. If there are no ads, there are no jobs. Many doctors’ offices simply train current employees to handle these tasks. If you decide that you want to pursue this, it looks to me like your best bet is the Dallas County Community College District: http://www.dcccd.ed . You can look at specific campuses that may offer different courses like Brookhaven College www.brookhavencollege.edu ; and Richland College - www.rlc.dcccd.edu .

Question: I work in a big office with lots of people. I dated one of my co-workers for more than three years, and we’ve recently separated. He and I are with working together, but we don’t want to pal around or anything. The problem is the other people in the office act uncomfortable around us when we are together. They don’t act that way to us individually, but when we are in a group discussion, they act stiff. I’ve never discussed my personal life with anyone at work, buy maybe I should just make an announcement that we are fine. Would that make a difference?

- Sprng, Texas Reader

Answer: No. Good for you that you don’t discuss personal issues at work. The more people know, the more they feel free to offer advice. I think you’re just going to have to keep on being pleasant and acting professional. If you can discuss it with your ex, let him know that you hope he isn’t discussing private matters either. If he is sharing his “side” of the breakup, he may be causing some of the uneasiness. Eventually, people will begin treating you the way they did before. Let me just ad that this is a perfect example of why many companies frown on coworkers dating.

January 28, 2011 Edition

Question: I am an electrician and have my own company. Business has been kind of slow lately, and I’ve been looking at other jobs. I just had a job offer from a drilling company in North Dakota to work as a rig inspector. It sounds like a good deal, but I would have to sign a 5 year contract. What do you think?

- Spring, Texas Reader

Answer: I hear that North Dakota is beautiful, but I also hear that it’s very cold in the winter. It sounds like a really good offer if you research the terms of the 5 year contract, and everything appears to benefit you. You need to see if the contract mandates arbitration if you have a problem or issue with the company. That would mean that you couldn’t go to court if something happened. Thoroughly research the company, its reputation, the responsibilities, the location and travel. Find out everything you can. Go visit – ask questions. Make sure that you can be happy there. If everything is good, I’d say buy some warm clothes and go for it.

Question: I share a small office with another lady here in the accounting department. I like her, and enjoy working with her, but she smokes a lot. She goes outside to smoke, but she always goes to the restroom and sprays herself with perfume afterwards. The perfume is so strong that it gives me a headache. And to make matters worse, she always comes right up to my desk to talk with me, and her breath smells like cigarettes. Her clothes reek of smoke. Seriously, it is actually starting to make me sick at my stomach. I don’t want to sound like a wimp, but I’m thinking about talking with our boss. What should I do?

- Boerne, Texas Reader

Answer: Tell her. Smokers often have a less sensitive sense of smell and don’t realize that they are overdoing the perfume. It sounds like she is trying to be courteous, and I’m sure that she will try to use gum or a breath mint if she knows her breath is stale. If you don’t tell her, she can’t correct the problem. Remember to be nice when you tell her. You can start by saying that you like her and enjoy working with her, but that her perfume is just too strong in your little office. Tell her that a little perfume might work better than a lot. BTW - I wouldn’t use the word “reek.”

Question: Would you please tell your readers that it’s important to use correct grammar when you are sending letters and emails to companies?

- Spring, Texas Reader

Answer: I have said this a million times, but I am happy to say it one million and one times: If your letter or email contains misspellings and grammatical mistakes, the recipient tends to think you are inarticulate and uneducated. They don’t take you seriously. If you are grammatically challenged, ask a friend to help you. There are online programs that will check your grammar, but they are not completely accurate. Something is better than nothing, though.

January 14, 2011 Edition

Question: Good Afternoon Ms. Diana. I have wanted to work at one company near the Galleria for a long time, and I found out there is now an opening. The problem is that the hours don’t work with my school schedule. I spoke with my school again, and they stated that I could take an online class. Do you think I should do this? I really need the work right now, but I want to get your opinion first. Now think about this very long and hard for me and let me know what you think. I really appreciate you being there for me.

- Channelview, Texas Reader

Answer: The classes you are taking are very hands-on, and I’m afraid that you won’t learn as well if you take them exclusively online. The problem is that you miss out on a lot of classroom activities and knowledge you can only get face to face. In addition, you don’t know yet if the job would even work out for you in the long-term. I worry that you would be sacrificing the future for the present. I know that you need a job now, and that you’ve wanted this specific job for a long time now. I think that this job is just not the right one for you right now. Once you’ve finished your classes, you’ll look for work in your field.

Question: I always check my Facebook account at work, but only when work is slow. One of the guys who works with me told me that I shouldn’t do that because I could get fired. Is it true that you can get fired just for checking your email and Facebook? I don’t think that’s legal.

- Katy, Texas Reader

Answer: Actually, it is true, and it is legal. Guess what - if you are on company time, you are supposed to be working! That’s why they pay you. You might not get fired specifically for being on Facebook; you might get fired for wasting time while collecting a pay check. If you are using  company time to post, the company has a right to see what you’ve posted because you have no expectation of privacy. Do you want your manager to read it?

The thing you have to remember about texting, Tweeting, or posting on Facebook while at work is that you shouldn’t send any messages that you wouldn’t want posted on a giant billboard on the Katy Freeway. If you wouldn’t want your message seen by everyone driving west on I-10, you shouldn’t send it. You really need to rethink your use of time while at work . Unless you’re related to the owner, you are dangerously close to losing your job because of your lack of self-discipline.

January 7, 2011 Edition

Question: Because of circumstances, I didn’t finish high school, but I worked hard and achieved two GED diplomas. After that, I was asked to tutor other people who wanted to get a GED and was very successful. I am looking for a job now and starting to interview. I have offered copies of my diplomas to interviewers, but so far, they have said that they don’t need a copy of it. Do I need to take my GED copies with me to interviews?

- Houston, Texas Reader

Answer: I know that you’re very proud of your accomplishments – and you should be. Usually, it is not necessary to take any proof of graduation to an interview. The thing that most people don’t realize is that the application is a legal document. Just check the box for GED or high school diploma. They will believe that you have it because we all know that you have to tell the truth on an application. If you don’t, you can be fired for falsification. That’s never good. The only time that actual diploma would be needed is occasionally during the hiring process when the company is conducting a background check.

Question: I waited for over an hour to interview with a company, and when they FINALLY called my name, the recruiter wouldn’t interview me. She said that I had to complete the paperwork before I could be interviewed. What should I have said?

- Houston, Texas Reader

Answer: You’re kidding me! You waited for that long and never bothered to complete the application? Why do you think she gave it to you - to make a paper airplane? You should have said, “I am so sorry that I didn’t bother to follow directions.” I would never hire a person who was that disrespectful.

Question: I applied for a job a long time ago – before Thanksgiving! But I haven’t heard from the company. I thought they should call me to let me know.

- Pearland, Texas Reader

Answer: Well, if you think about it, Thanksgiving hasn’t been all that long ago. Most companies have a lot of vacation days during November and December, and that slows the process. Also, you need to understand that most companies don’t call to tell you that you DIDN’T get the job. They just call the person who did get the job. I am curious, though. Is this the only interview that you have had? You can’t wait for people to call – keep searching.
 

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