April 19, 2013 Edition

Question: diana if someone lives in north dakota or anywhere else in the continental united states apart from texas can they still work in offshore catering???? rsvp. thanks

-Richmond, Texas Reader

Answer: Of course you can live anywhere and still work offshore. However, you’d have to pay for your own transportation to the rig because you are not near the shore of anything. I think that North Dakota is altogether landlocked according to the maps I’ve seen. The closest major waterway seems to be the Great Lakes, and it appears that they do not allow drilling there because it is fresh water.

On the other hand, North Dakota is in the middle of an oil boom. There are lots of jobs for rig hands and mud men and other oilfield positions. In your own back yard, there are lots of jobs in the Eagle Ford Shale - a gas and oil producing area in South Texas. That area is 400 miles long and 50 miles wide and goes clear to the Mexican border and then extends to East Texas. That might be closer to you, and save you a trip to North Dakota.

Question: I interviewed with you last week, and you said that I did three things wrong in the interview. Can you tell me what they were?

-Alief, Texas Reader

Answer: You wore a hat. You didn’t complete the application. You used profanity when you made a mistake. Each one of those things should kick you out of the running for the job, but it was your first interview, and I must have been in a good mood because I made allowances for you. When you are an adult, and you are looking for a job, remember to be polite. If you do anything disrespectful (like wearing a hat), you are taking the chance that you’ve lost the opportunity. Cursing is also disrespectful, by the way.

Question: I’m trying to find my first job, but I don’t know what identification I need to have. I know they ask you for ID, but what does that mean? Can I use a school ID?

- Houston, Texas Reader

Answer: Thanks for asking! Employers are required to see identification that proves that you have the legal right to work in the United States. Homeland Security has developed a form called the I-9 that must be completed, and they have lists of identification that are acceptable for identification. The best way for you to check out acceptable documents is to go to their website: http://www.uscis.gov/files/form/i-9.pdf  The lists are on page 9. Good luck with your first job.
 

April 12, 2013 Edition

Question: Every time I go to an interview, they ask me if I have any questions. I really don’t know what to ask, and I just say “no.” Last week a manager told me that I should have some questions. He said that I should be interested enough that I want to know more. I’m not even sure what that means. What kind of questions do I have to ask?

- Houston, Texas Reader

Answer: I get so frustrated with candidates that have no questions. I always think that they weren’t listening! Ask questions that help you understand the company and the position. Don’t ask questions that have been already answered either in the interview or on their website. Those questions make you seem dumb, and your goal is to seem smart! You have to ask questions that are specific to the company rather than finding one-size-fits all questions that will work with every interview. Don’t ask any of the following questions on the first interview.

Do you have good insurance? We hear, “I really need insurance.”
What does the company do? We hear, “I was too lazy to look at your website.”
Can I work from home? We hear, “I plan to miss a lot of work.”
When can I get promoted? We hear, “I think I’m better than this job.”
How soon can I go on vacation? We hear, “I already want out of here.”
How soon do you drug test? We hear, “I need to detox.”
Do you micromanage? We hear, “I don’t want to follow directions.”
I was late at my last job. How many times can I be late? We hear, “Next!”
I’m 48. Is that too old? We hear, “I’m trying to establish age discrimination.”

My all time favorite bad question is:

Do you want to see my scars from the wreck? I heard, “I’m a little bit crazy.”

Question: In the ad in JobSparx it did not mention a background check. Is there a background check? And if so what will disqualify the applicant? While I have extensive call center experience, my recently attained background issue is giving me problems. I'd appreciate your response.

-Aldine, Texas Reader

Answer: There is almost always some type of background check. Most companies review backgrounds on an individual basis but each one has specific criteria.

Question: I’m really good at sales and was doing well at my former company until the FBI raided it and shut it down. None of that was my fault, and I joined the class action lawsuit against them. I have a degree in business and the internet says that I should make at least $39,000. I know that I am worth much more than that and always ask for a salary of at least $75K to start. What kind of company should I target?

-Galleria Area, Houston, Texas

Answer: You should target a company that doesn’t understand Return on Investment. In order to get a salary that large, you have to have experience in the specific industry and a track record that shows that you sold a minimum of 3 times your salary. You have to be worth the money you are paid.

April 5, 2013 Edition

Question: When replying to an ad for job placement via email where the poster does not leave his/her phone number, would it be best to leave my phone number in the email? Or would it be best to simply state my interest and wait for his reply with contact information? This is what I did last time I responded to an ad:

Hello,

I would like to join the ********* team after hearing from others about ***** the industry has always interested me. I look forward to hearing from you.

Sincerely,

John Doe

000-000-0000

- Houston, Texas Reader

Answer: It’s a good idea to add your phone number to the email. Of course you don’t need to include your email since they can read it at the top of the message. If you are attaching a resume, it should also have that contact information on the top.

As to the email verbiage, I would make sure that it was applicable to the company and position that you are pursuing. In other words, it can say:

Good afternoon/Good morning:

I saw your ad for widget maker in JobSparx and want to express my interest in this position. I have __ years working with _____ and believe that I would be a good addition to your team.

Thank you for reviewing my resume,

John Doe

000-000-0000

It’s very important that you mention where you saw the ad so that they can track response. It’s also important to be specific to each ad rather than sending a blanket email that doesn’t actually match anything. This intro will let them see your experience and encourage them to open your resume. If you don’t give them a reason, your resume could remain unread. Good luck.

Question: I emailed my resume for one of the JobSparx ads and got a positive email response. We exchanged some more emails, and then the interviewer said: Perfect. Let me know when you would like to come out. My response was: Any time would work for me.

Did I say the right thing? He hasn’t responded. Did I screw it up? I know that the first few messages/contacts with an interviewer are critical.

-Cypress, Texas Reader

Answer: Recruiters are so busy that they don’t always respond immediately, and you didn’t ask for a response. A better response might have been: I am available most weekdays. Would morning or afternoon be better for you? By stating it this way, you ask for them to respond, and you control the conversation.

March 29, 2013 Edition

Question: I interviewed for my dream job on Friday at what I thought was a great company. The problem is that I learned a lot about the company during the interview that scares me. I didn’t like the woman who interviewed me at all because she acted mad and nasty all the time I was there. She told me that I would be taking her job, and the reason she was leaving was that the job is totally BS. Only she didn’t say “BS.” She said that it was a lousy company, and she was happy to get the heck out of there. Only she didn’t say “heck.” Then she gave me all kinds of examples of how bad the company is and all the horrible things the manager has said to her. She told me that I would probably get hired, and she would call me to set up an interview with the manager, but I’m not sure that I want to work there now.

- Houston, Texas Reader

Answer: Well, bless her heart. She sounds really bitter, and you don’t know if her view of the company is even halfway accurate. The one thing you DO know for sure is that she’s not really a nice person. I wouldn’t want to work with her, and maybe no one else does, either. Since this is the job you want, and you thought the company was good, you need to give them a chance to explain. Maybe she was trying to scare you away to keep the job herself. Go to the second interview and be very up-front with the manager. Tell her that you think the job is just what you want and that you’ve heard good things about the company. Then tell her exactly what Ms Grouchy told you so that the manager has an opportunity to defend herself and the company. You are going to make decisions based on both logic and emotion. If you like the person and what she has to say, you can go forward. If you do not like the manager, it doesn’t matter what she says!! One bad apple doesn’t spoil a company, but two bad apples can mean a bad company. Good luck.

Question: I am going to my first job fair this week and wonder if you have any tips for me.

-Galveston, Texas Reader

Answer: A job fair is like speed dating in a way because first impressions are so important. They are great places to meet recruiters face-to-face in a less structured setting than a formal interview. You will be seeing a lot of people, and a lot of people will see you: remember to dress professionally. Don’t wear a lot of jewelry, don’t wear a ring on each finger, take out the jewelry in your facial piercings, cover your tattoos and don’t wear too much perfume. When you dress professionally, you are being courteous to the people who are there to hire. Keep a smile on your face and act interested. You’d be surprised to see how many people forget to look pleasant. At each company, someone will ask you which position interests you. They ask it in different ways, but this is basically an opening for you to introduce yourself. DO NOT say, “Whatever. I just need a job.” For some reason candidates think that companies are there to help you with your problems. They aren’t. They are recruiting to solve a need. Be really observant: you can get a lot of information by observing body language and watching the recruiters interact with other candidates. Are they sitting behind a table and waiting for people to come to them, or are they standing in front of the table and greeting each candidate in a friendly manner? Most recruiters are a snapshot of their company’s culture, and because every company has a different culture, you can make some educated guesses as to whether you would like working there and whether your skills and personality are a good fit.
 

March 22, 2013 Edition

Question: Hope you have recovered from all your St. Patty day activities. A friend of mine is in the process of getting a divorce after 15 years of marriage. Her husband has left her for a much younger woman. Nice, right? She has been a stay-at-home mom for years but before that she worked for a non-profit. She now finds herself needing to get back to work ASAP and is trying to get a job search kick started. Is there anything you would point her to? Thanks so much!

-West University Place, Texas Reader

Answer: I was just talking to a friend who was in the same boat a few years ago. There wasn’t another woman, but she was divorcing. She hadn’t worked for a decade and was really worried that it would be hard to find an employer who accepted her lack of recent experience. Fortunately, she has a sales personality and was able to pursue a sales position where she is doing a great job and making excellent money. That formula won’t work for everyone, but it is a possibility if your friend is sales inclined. She may want to aim for a smaller company that can spend the time to get her up to speed. Tell her to call all of her friends because networking is a wonderful way to get in touch with companies that might not consider her without a recommendation. Make sure that her resume is updated with volunteer activities and duties, and that she works really hard at finding a job. She can’t sit and wait for good things to fall in her lap. It’s going to take perseverance.

Question: My boyfriend’s boss is an alcoholic, coke snorting, psychopath who ... whatever. The man is a jerk, and made Mike miserable. Two weeks ago a recent prison parolee came in the store yelling for the boss, demanding a replacement for merchandise that he bought 15 years ago, and threatening everyone. Mike quit. He was tired of being in such a dangerous environment. Anyway, it's been a couple of weeks, and he has applied for only one job - that he didn’t get. He is floundering a little now and hasn’t even written a resume yet. He's got serious ostrich syndrome. Do you have any tips for a 50 year-old man who is an incredibly hard worker, good with his hands, and needs something that makes him feel good and useful in a safe environment?

-The Heights, Texas Reader


Answer: Of course the first thing I'm going to say is that he should have stayed there until he found another job because no one checks current employers. That’s obviously water under the bridge now. On another note, thank goodness he got out of there. It sounds like a really dangerous place to work. If he stays in that industry, his age shouldn't be a factor because his great experience will outweigh any negatives. It's hard changing industries after 20 years. It can be done, but he would probably need some retraining for that kind of jump. We need to get him moving so that he doesn't succumb to depression. Have him divide a piece of paper into two columns. Mark one side: Pros. Mark the other side: Cons. (You could call one column Positives and the other column Negatives if you prefer.) Most people believe that Benjamin Franklin created this decision-making tool. I don’t know if he did or not, but it’s a great way to make decisions and is called a Ben Franklin chart. I’ll start the chart for Mike: Don’t work at a company where people threaten to kill you. I’m just saying.
 

March 15, 2013 Edition

Question:  I just passed the Ohio bar exam, but my friend is encouraging me to move to Houston, and I came down here to take the Texas bar this week. She believes there is more opportunity here, and I think that’s probably true. Her husband is in banking, and she works for an oil company. Her father-in-law was a CEO of a drilling company. I graduated with my bachelor’s degree and worked for several years in a law firm specializing in foreclosures and bankruptcies before deciding to go to law school. There aren’t very many jobs available in Ohio and particularly not for new lawyers. Do you think I can find a job in Houston? What steps should I take to find a job?

-Akron, Ohio Reader

Answer: You are the third lawyer I’ve talked with this week about their job search. The first thing I’ll tell you is that certain fields of law are not hiring as much as others are. The second thing is that there even though there will be a lot of new openings as the Baby Boomer generation retires; there aren’t that many openings right now in big cities. There are actually more openings in mid to small size cities, and small partnerships are looking for good experience to add to their firms. Many of those firms are more multi-purpose than truly specialized, however. You have to be prepared to live in those smaller towns and to work with a principal who has established a practice and worked in it for many years. The upside is that you would be mentored as you learn, and the downside is that you might not like living in a fishbowl. An alternative is to start calling firms to discover “hidden” openings. Many law firms do not advertise openings. Spend some time researching law firms in Houston and surrounding areas that practice in your specialty. After you have thoroughly researched, begin calling each one that sounds like a match to you. When you call, ask for Human Resources and tell them that you have passed the Texas Bar and their firm is a match for your experience. Ask if they are looking or currently have openings. This may sound like a long shot, but it’s actually the most direct way. In addition, you have an advantage because your friend’s father-in-law is a well-respected businessman and may have some contacts that would help you. Don’t hesitate to ask for his help! A well-placed word from him might get you that intro that you need. Welcome to Texas.

Question:  I have been a stay-at-home mom for eleven years, and I really need to start working now. Obviously the problem is that I don’t have recent work to put on my resume. My degree is in Marketing, and I’ve helped my husband with marketing and management for a long time and am completely versed in research and use the computer for everything. How do I put all of this on a resume without sounding totally desperate?

-Lubbock, Texas Reader

Answer: Getting back in the work force after a long time has always been a problem for Moms. You are going to have to work harder than other people who just slide into a position like the one they had before. It’s interesting to me that our society doesn’t seem to value the work you do in caring for your children and home. You’ve kept your technical skills sharp and won’t have any problem with an office job like the ones you had in the past. You have to network with all of your friends and acquaintances to maximize your opportunities and use those contacts to expand your reach. Your resume probably needs some polish to include keywords that raise your internet visibility.

Question:  I am a clinical psychologist and plan to move to Canada in August. I will have to be certified there and then begin my job search. Any suggestions?

-Missouri City, Texas Reader

Answer: Don’t go. Your Aunt and Uncle will miss you too much! On a more practical note, you need to start by making yourself familiar with the laws regarding your profession and get all of your licensing handled ASAP. Don’t wait until you move to work on this. Begin searching in the usual manner, but add direct contact with prospective practices. You will also need to familiarize yourself with the Canadian health care system. Good luck!

March 8, 2013 Edition

Question: I am in the field of Green Building Consultancy in the service sector. I handle business development, planning & project coordination, and have 2 ½ years experience. I am really more interested in a management position rather than being more technical. I need a change in job. Kindly advise me about prospects in other fields where I can earn good pay.

-Tamil Nadu, India Reader

Answer: What type of degree do you have? Most careers are degree specific in that industry. It sounds to me like you would be a good candidate for a Project Manager position in the green building field. You would manage the project from beginning to end. I’m sure that you are aware of more companies in that field than I am. You need to contact companies for whom you have worked as a consultant to see if they have any open positions.

Usually one has to join a company at a lower level and work up into management. You have only Experience may qualify you for that type of position, but you have only 2 ½ years, and usually it takes more than that. I would actually need more information to see if there are other fields where your experience applies. Please email me, and I’ll get back to you with more detailed advice.

Question: I have a Bachelor of Science in Electrical Engineering with 2 1/2 years of experience in Green Building Business Development, planning, and project coordination. I am mostly interested in Business Development and Marketing, but I’m open to suggestions for other profiles. I want to enter Business Development and Marketing in information technology. Is it possible for me to get into IT?

-Tamil Nadu, India Reader

Answer: If you are adept in Business Development (sales), you have a very good chance of getting a job almost anywhere. Your degree plus your experience should qualify you for sales. Business Development is essential in every industry, and great salespeople make great money. Mediocre salespeople get out of sales pretty fast!! It’s a hard job and requires empathy, persistence, and a desire to help other people. You can’t take other people’s remarks and opinions personally. Most importantly you have to know that one can’t be self-focused or self-absorbed. If you are, being in sales will eat your lunch.

Marketing is a different story. Some people think that “marketing” is just another name for “sales.” If you are truly in Marketing, you are developing products and selling aids that the Sales team sells. That position normally requires a marketing degree.

Question: I= I am a recruiter and interview every day. I interviewed a guy last week who had a cross tattooed on his cheek, and I could tell that he had just gotten it because it was still red and puffy. Why would an unemployed person spend all of that money to get a face tattoo right before an interview?

- Houston, Texas Reader

Answer: Obviously he wasn’t using common sense. I realize that tattoos are becoming very accepted, but visible tattoos are not considered appropriate in most businesses. There is some beautiful body art, but one should be able to conceal it during the business day. Maybe someday corporate clients won’t be judgmental when they see a face tattoo, but today is not that day. If your candidate will be working in a job that does not have direct customer/client contact, it’s strictly up to your company to set dress codes. Common sense really isn’t very common.

March 1, 2013 Edition

With graduation just around the corner, high school seniors throughout the US are preparing for a career and making plans for the next phase of their lives. Some will go to college while others might attend a technical school and still others will go straight into the job market.

Question: Any tips about how I should manage my money while I’m away at school?
-Spring, Texas Reader

Answer: Wow, that’s a great question. Money can be tight when you are in college, and I’ve seen so many people wreck their future by getting in debt while in school. Right now, today, you need to make a budget. If you’ve never done it before, get some help. Don’t let it overwhelm you because you have time to get it right.

First list ALL of your income: scholarships, student loans, grants, money from Mom and Dad, your part-time work, etc. (Be sure to check with the financial aid person at your high school or the university to see if there are any scholarships that you may have overlooked.) Don’t exaggerate your income because this has to be realistic. Next, list expenditures: Some of them will be weekly (food), some will be monthly (rent, cell phone), and some will be every term (books, tuition etc.) Once you have all of the information, divide by the number of months in the semester or the year. Even though some expenses are occasional, you need to budget them monthly so that you can save the money to pay those big expenses. Your goal is for your income to cover all of your expenses. Any income left over at the end of the month needs to be budgeted, too. You can use that for clothes, going out to eat, entertainment, etc. After all, you have to have some fun, too.

But what if you run out of money before you run out of month?? You can take some money from other things, but that might cause problems with things like rent. Be tight-fisted: use your student discount on every single thing that you can, don’t hit the pizza as often, bike instead of driving, and save money everywhere that you can. You may have to get a part-time job. If you do, try to get one on campus to save commuting. It’s always a good idea to get a job that is related to your major if you can because it really helps when you are job hunting. Credit cards are dangerous. People will tell you that you need a credit card to build your credit, and that’s true, but you need to be very careful, or you’ll ruin your credit instead. You have to believe in present sacrifice for future gain.

Question: How important is it to secure an internship? How do you go about getting one?

-Spring, Texas Reader

Answer: It all depends on your focus. In some careers they are essential, and in other careers they are not necessary at all. Internships are a great way to gain knowledge about an industry, make connections in the field, and discover if this is really the right career for you.

Many internships are unpaid, and you have to consider whether that works for you. If making money is essential, you might be able to find one that pays. Sometimes the school or college has a few funded internships – you have to search for them, though. You need to ask your school counselor for help finding an internship.

Congratulations Class of 2013! Enjoy the rest of your Senior Year!

February 22, 2013 Edition

With graduation just around the corner, high school seniors throughout the US are preparing for a career and making plans for the next phase of their lives. Some will go to college while others might attend a technical school and still others will go straight into the job market.

Question: I plan to live at home while attending college and working part-time. Any advice you can give for juggling both?

-Spring, Texas Reader

Answer: It’s tough to have so much on your plate, but I am living proof that it can be done!! It’s a good idea to make a triangle with school, work and home destinations. Home would be at the top and school and work can be equidistant. If you work closer to home, you’ll be able to get home right after work so that you can get started earlier on your course work. Remember that the most important thing you are doing is getting an education, and scheduling time to study is your first priority. You are lucky that you are living at home, but remember that you still need to follow the house rules. Sometimes living with your parents after you are feeling more independent can strain things. Don’t let it. Remember that you are being given a real gift. (While you are juggling schedules, juggle some time to enjoy yourself and recharge your batteries.)

Question: I am considering going straight from high school into the work force after graduation. Any tips on landing that perfect job?

-Spring, Texas Reader

Answer: Follow your interests - don’t take a job just to have work. Pursue a career that will reward you both financially and mentally. College isn’t right for everyone, and there are many jobs that don’t require degrees. In fact, there is a shortage of highly skilled workers all over the world. By 2020, experts expect that there will be a gap of about 80,000 to 100,000 highly skilled workers. You’ll notice that I didn’t say “skilled” workers; I said “highly skilled” workers. Right now there are more low skilled workers than there are jobs!

Because companies have cut back sharply on training entry-level workers, you may need to invest some time and money in technical training. Lone Star College and Houston Community College have excellent training for certification. You can learn to run computer controlled machines in just a few months.

These positions require someone who is easily trained, has an aptitude for the job, and who is eager to work. You will have an advantage if you are familiar with the type of work that you want. If you have a relative who works in a specific industry, you may decide that you want to work in the same field, and it’s possible that you can get some guidance from that person. You can be on the threshold of a satisfying and lucrative career.

Question: I am not going to college until the fall. Do you have any suggestions on where to find a summer job?

-Spring, Texas Reader

Answer: Summer jobs are based on a company’s need for expansion during the summer months. That means that you are looking for jobs that experience increased business during that time. Ice cream shops, movie theaters, restaurants, fast food, some retail stores and day care centers are a few that come to mind. It may be possible to find a job that is perfect for you by networking with your family and their friends. If you do a good job at a summer job, you may be able to continue working there part-time during the school year.

Congratulations Class of 2013! Enjoy the rest of your Senior Year!

February 15, 2013 Edition

Question: I have seen some jobs advertised in JobSparx that ask for a faxed resume'. Can you send me an example of a fax cover sheet to send with the resume'? I just don’t want to send my bare resume'. Keep up the good work - your tips really help a lot of people.

-Houston, Texas Reader

Answer: Good on you to realize that you need the fax cover. If you are faxing to a shared machine, you want to be sure that your resume gets to the right person.

There are fax templates on Word for Windows, and I’m sure they have those on other word processing programs. You just go to File, Click on New Document, and it will ask you about templates. It is listed under “Letters and Faxes.” If you are using a different version, just go to Help and search for Fax Template. There are usually several styles for you to choose. I like a simple fax cover without a lot of graphics. (I’ve attached a fax cover for you to use as reference.)

Thanks for the kind words!!!

Question: I interviewed with a lady the other day who told me that she liked my perfume, but that some of the supervisors might be allergic to strong smells. She told me that I should use less perfume when I go to work. I really don’t think it was that much.

-Houston, Texas Reader

Answer: Sometimes it’s hard to know how much is too much perfume. It’s supposed to be an accessory – not overbearing. If she noticed it enough to comment, you were wearing too much perfume! The problem is that you may not even smell it anymore if you’ve been wearing the same scent for awhile. Usually you can watch people’s reactions to know if you’ve sprayed too much. If they lean back to try to avoid the odor, you’ve used too much. If you move closer, and they move away, it’s too much. If someone tells you that they smelled your perfume clear across the room, it’s too much. Would you believe that the scent can stay in a room for a long time if you are using too much? I actually interviewed a lady with so much perfume that we had to run two fans to air out the office. That’s embarrassing!

Question: I’ve applied for a lot of jobs, and sometimes I forget which ones. When a company calls me back, I usually just ask them to remind me which ad it is. One guy got kind of upset when I said that and told me to write down the jobs where I applied. I couldn’t really do that because I was at the dr’s office when I answered the phone. Should I call him back?

-Houston, Texas Reader

Answer: I’m afraid he’s already over it with you. You need to keep a list of all the companies where you’ve sent resumes or called. When someone calls from one of those companies, you will be informed and able to answer questions. I have a question for you though: why would you answer the phone when you are at the doctor’s office?

Question: Do you still like to interview people? I’m an HR Recruiter, and I’m just tired of it.

-Denton, Texas Reader

Answer: I love meeting people and matching them to jobs. I usually have a great time interviewing, but I know that sometimes it can get to you. Just hang in there!

February 8, 2013 Edition

Question: I’m looking for a job right now, and almost every application has a question about convictions. I don’t know how to answer that because I did have a problem when I was 17, but I was told that it would be expunged from my record because it was a juvenile offense. I didn’t live in Texas then. What should I put on that line?

-Houston, Texas Reader

Answer: I think you feel uncomfortable about answering the question because you’re afraid that a background check will find those records and the company will reject you for falsifying. There is very little chance of that happening because most states expunge or seal juvenile records. This practice gives that person a clean slate as they begin their adult life. If you are not sure if your record was actually erased, you can check the laws in the state where you previously lived to review their policy. Some states seal the records and some actually erase them. Of course sealing the records totally hides them from everyone. I think you are safe to just say no when asked.

Question: I think resumes are stupid. There should be a form somewhere on each website that says all the info you need. I mean do they really need to know where I have gone to school, references and all that already, or is there a way we can set an appointment for us to really know if this is right for the both of us?

-Houston, Texas Reader

Answer: There are so many things in life that are stupid, but having a resume isn’t one of them. Your resume is a picture of your experience, and it tells us if you fit the position or if you don’t. The reason recruiters won’t meet with candidates first is that they simply don’t have the time to interview people who aren’t qualified for the job. Get a resume!

Question: I just don't understand what to do next. I've been sending the new resume and doing everything you suggested, but still nothing - not even an interview. This part-time job is OK, but IT is not going to sustain me and my family. I SHOULD be able to draw unemployment now, but you can only do that for so long. My folks can't continue to help me like this. If something doesn't come through soon, we are going to be in very serious trouble. Do you think a lot of these recruiters just aren't interested in me, period? I just don't know what more I can do?

-Houston, Texas Reader

Answer: The only thing you can do is keep on trying. Your biggest problem is that you have no tenure at any of the recent jobs. That always makes recruiters nervous. You had great tenure at your first job, but since that time, you haven’t worked anywhere for long. Unfortunately recruiters frequently see this pattern, and it usually indicates a problem holding a job. We see so many resumes and meet so many people that we begin to see a pattern of cause and effect. Sometimes it can be that the candidate has problems with drugs or alcohol; problems following directions; or that they have difficulty learning new things after being at one place for so long. You are going to have to look harder and longer now than when you first left your long-term job. You’ll need to apply for more jobs and follow-up on them more completely. There are two good things that you’ll take away from this process: 1) you will become much more adept at job hunting and will be more comfortable talking with various recruiters, and 2) you’ll find the perfect job that works great for you.

February 1, 2013 Edition

Question: Hi Diana, I read your employment advice column in JobSparx magazine. I've read it for several months and find your resume tips pretty interesting and helpful. I have a few questions for you with my resume: should I include my reference page in the body of my resume? Is it a good idea to turn in a resume with a reference page or should a reference page be only given once they make an offer? Does the resume look unprofessional if I turn it in without a reference page? Thanks for your time, Diana. Have a nice day.

-Houston, Texas Reader

Answer: Include the phrase: References Available Upon Request at the bottom of the last page of your resume. Your reference page should be totally separate from your resume and there is no reason to give it to the company before it is requested. When listing references, make sure that you list only professional references (unless a company requests personal references). It’s silly to list your preacher and your aunt and your best friend because of course they have to say nice things about you!! When the company requests a list of references, that's a sign that they are serious about hiring you!

Question: I’m worried that my boss may be trying to replace me. I know that I’ve done a good job, and I’ve gotten lots of praise for my work, but she is acting strange lately. For the last two weeks, she just hasn’t even been talking with me although she talks to everyone else. I can tell you that she is very cold to me. I don’t have any idea why she is acting like this, but it makes my stomach hurt all day at work, and I am worried sick. I can’t even sleep at night. What should I do?

-Houston, Texas Reader

Answer: Ask her. You are making yourself absolutely miserable, and you don’t even know if she’s upset with you. She may just be having problems at home. You may be misreading her, or you may be right! If you ask her, you’ll know where you stand and be able to help yourself.

Question: I haven’t gotten my W-2 from my last company yet, and when I called them, they said that they don’t have to send them until January 31. Can I report them for this?

-The Woodlands, Texas Reader

Answer: Report them for what? The deadline for your former employer to mail those W-2’s is January 31.

Question: I overheard three coworkers talking about me at work, and it really hurt my feelings. I didn’t say anything, and I don’t think they know that I heard them. It was a personal insult about my posture. I know that I have bad posture, but it’s because of a back injury that happened when I was a kid. I really can’t help it. Should I tell them that I heard them talking?

-Houston, Texas Reader

Answer: It depends on how confrontational you want to be. You can go to one of those rude people and say that you overheard the conversation. Or seize the first public opportunity to tell the story of your back injury. Make sure that one of the gossips is there, and let people know that you are aware that your posture is less than perfect. Just explain that you have had to deal with this since you were a child.
 

January 25, 2013 Edition

Question: Hi, I’m going to be applying to be the next Tonight Show host after Jay Leno. I’ve heard that you should dress for the job you want - not the one you have. I really want to be Batman, but I’m worried that people will think there’s something wrong with me. Do you think I can be the next Tonight Show host dressed like a Bat? :)

-Spring, Texas Reader

Answer: Of course you could be the next host for that show, and it would be great if you could dress as The Batman™. I’d certainly watch. You’d probably need permission from DC Comics. Since you’ve never done stand-up comedy, it may be awhile before the Tonight Show but you should think about how hot that suit would get after awhile. Now go back to work. :):)

Question: Hi, I have a felony from 10 years ago. Nothing violent, or drug related, but since then I have never even gotten a speeding ticket. I’m currently taking a CNC Machinist class. Now my question is: when filling out apps should I disclose that or leave it blank and talk to the interviewer in person. Finding jobs that pay well is hard enough here in Houston. Thanks for lending an "ear and eye."

-Houston, Texas Reader

Answer: Unfortunately, you still need to put that on the application. If the company wants to hire you, they will probably do a background check, and it will appear on your records (even though “they” say it will be on there for only 7 years.) If you didn’t answer the question on the application, it will be considered a falsification. They won’t hire you if they discover any falsification on the application. It doesn’t seem fair that things like this just hang on forever, but they do. Here’s the deal: most recruiters/interviewers will definitely consider your story. Just be open and honest, and let them know that you were young and stupid 10 years ago. You’ve learned your lesson and would never jeopardize yourself that way again!!

Question: I have always gotten my copy of JobSparx at the Pasadena City Library, but I noticed that the rack isn’t there anymore. Are you going to put it back again?

-Pasadena, Texas Reader

Answer: Thank you for using JobSparx for your job search! You’re right that we no longer have a rack at that library, but you can find us at HEB, Walmart, Kroger, and thousands of other locations. In fact, most libraries are happy to help their patrons by displaying JobSparx. In the meantime, go online to www.JobSparx.com  - all of the ads that you see in the magazine are posted there.

Question: I’ve been dating a guy from work for more than a year, and we’ve decided to get married next summer. The problem is that there is a rule saying that married couples can’t work together here – one of use would need to quit. We are in different departments, and I don’t think it would be a problem. Should we try to talk with HR and explain that it wouldn’t affect our work situations? I really love my job and would hate to leave.

-Houston, Texas Reader

Answer: How long have you known about this rule? I’m guessing that you knew about it when you started dating! Try rock, paper, scissors, lizard, Spock to decide which one of you needs to look for a new job. Congratulations on your engagement.

January 18, 2013 Edition

Question: Diana, I had to reschedule my interview with a distribution center because I had trouble locating the place. I did find it eventually and talked to the security guard and told her what happened. She contacted the manager, I guess, and said they would call me on Monday to reschedule my interview. Do you think this will hurt my chances of getting hired there? I mean, I couldn't help that I had difficulty finding the place.

-Houston, Texas Reader

Answer: It may hurt your chances, but it all depends on the recruiter. If they know that their location is difficult to find, they may excuse it. However, they may want to know that you are resourceful, and that you found the location in advance in order to be on time. The big problem is that they probably already hired one of the people who arrived to interview on time! In the future, be sure to Map Quest or Google map it before going if you don’t have a GPS. Our time is so heavily scheduled that it makes it hard to reschedule. Go ahead and contact the recruiter again and apologize. Tell her/him that you will definitely be there on time and ready to start if you are rescheduled. I’m sorry that this happened because I think this company is a good match for you.

Question: I retired three years ago as a clerk from the VA hospital, and have been unable to access or reenter the workforce. I have a misdemeanor, Class C, for domestic disturbance four years ago. I have held several security guard jobs while concurrently working at the VA; however I had to abstain from them because of the stress I encountered at the VA. I desperately need to be reemployed. Can you possibly tell me where I might reenter the workforce as a security guard? Thanks for your time. I am a Vietnam era veteran (sixty eight years old.)

-Houston, Texas Reader

Answer: Most companies require that you list felonies, but very few ask for you to list misdemeanors. It’s possible that security companies need to be stricter about their background checks. If they are really picky, the domestic situation may show on your background check. As for the best way to reenter the security field, you’ll have to just conduct a regular job search and apply at each of the open security positions that you see. I would advise you to not mention the stress you encountered at your last job. Your interviewer is just a person, and it’s a normal human reaction to get nervous when someone tells you that they had to quit because of stress. Most jobs have some stress, and no one knows how much is too much for each individual. They’d rather hire someone else who doesn’t have as many issues. I don’t know if your age could be a factor for a security company. I know that most companies like mature workers because of reliability and dependability. If you have the skills and energy to do the job, can present yourself as physically capable and interview well, there should be no reason you won’t be hired.

Question: Sometimes it’s really hard for me to wake up from a nap. A lady from one of the companies where I sent a resume called me at about noon, and I don’t even know what I said to her. I hope she doesn’t think I was on drugs or something. Do you think I should call her back and explain that I was taking a nap when she called?

-La Marque, Texas Reader

Answer: Oh, no. Really, don’t call. I’m sure that she realizes you were not totally alert, but you don’t want to reinforce the fact that you were sleeping at noon! She probably prefers employees who are alert during the day. Unless, of course, it’s a night job.

January 11, 2013 Edition

Question: The first interview with one of the VPs for a minor branch of the company went well, and I was in the beginning stages of an interview with a VP for a somewhat more important branch. The interview with the third, most important VP was yet to come. I don’t think that they would have dropped me based solely on the first VP’s recommendation. I did call the first person who interviewed me thinking that she might be a bit more sympathetic, but she just reiterated that they wanted someone with different qualifications and said that the repost must have been an error. Right now, I’m just terrified that one of my references may have decided to sabotage me or something absolutely poisonous is coming up when they check my background. I can’t for the life of me think of what it is, but I doubt I’ll have a chance to find out if it’s that bad. I tried Googling myself but didn’t turn up anything, and the only Internet presence I have is a completely professional LinkedIn profile.

-Springfield, Missouri Reader

Answer: There are 3 possibilities: the first VP squashed the hire, unfavorable references/Internet mention, or something you said or did. Sure the first VP could have been the one - he may be more important than you think he is! I rather doubt that they called your references but you can ask them. If they did talk with HR, find out what questions were asked. You’ve already checked the Internet, and that leaves you. You may have somehow said exactly the wrong thing in your interview with the VP. Did you talk about personal issues? Did you speak negatively about your current company? Did you speak negatively about your current management team? If you did any of these things, you may have talked yourself out of the job.

Question: I have been working in warehouses and operating all kinds of warehouse equipment for 18 years. I was at one warehouse for 14 years but was finally terminated for excessive tardiness. I’m not lazy, but I was trying to work a second, part-time job at the same time. I was at another job for a year and a half but was terminated for twice failing to report an accident. I have worked several warehouse jobs in between these two jobs through various temp agencies. I have been putting in my application and emailing my resume to a countless number of warehouse jobs. You would think that with all my years experience, I would be at the top of the list, but just about every place I have applied to, I have received an email saying that although I have many qualities, “we have decided to pursue others candidates who more closely fit our needs.” What do you think it is? Am I too old (I’m 40), or is it that I just have too many black marks on my resume? I know that could make potential employers leery about hiring me. Yes, I have made some bad mistakes and been irresponsible at jobs, but I honestly believe that I have corrected these problems. What can I do to prove to potential employers that I am qualified for the position, am reliable and responsible, and can be an employee that they can have full confidence in?

I CAN DO THE JOB.

-Houston, Texas Reader

Answer: Oh, noooooo. Your foot must be very sore because you are shooting yourself in it every time you send this resume. It’s never smart to include the reason you left on your resume. You can discuss it in person, when asked, but good grief, why would anyone want to interview you if you tell them you were fired for tardiness. You are caught in what people from Oklahoma call a “Wewoka Switch.” Simply put, they love your experience and want to hire for that, but your resume is scary. You even included jobs where you worked only three days, and you NUMBER the jobs. I guess that’s in case the recruiter hasn’t gotten the point that you have worked a lot of places. It’s like announcing: “I’m not all that stable.”

PS (You can Google “Wewoka Switch” to learn more.)

January 4, 2013 Edition

Question: Thank you for the advice, but it turns out I didn't get the job. The HR rep came in halfway through my second interview and told me they had decided to look for someone with totally different education/experience -then escorted me out. (This was the interview where I was meeting with several of the company’s VP’s.) A week later, the job was reposted with the exact same education/experience requirements that I had originally applied under; so that was a big fat lie. I just wish they had given me the real reason so it doesn't blindside me the next time.

-Springfield, Missouri Reader

Answer: Wow, that’s weird. I’ve NEVER heard of a rep interrupting an interview to interact with the candidate. In fact, it sounds very strange. The fact that it was a second interview makes it even more suspect. I have to believe that there was a trigger for this behavior.

Do you remember exactly what was said right before the other rep entered the room? One company that I worked with would reject people based on the results of a test. The candidate would take the test, and the people who excelled would be scooped in for an interview. Those people who didn’t do as well were told to leave and wait for results. Of course, they then received a reject letter.

There is really nothing you can do to get back in line for the job, but I wonder if you could email HR. You can tell her that you appreciate the time you were given and have no concerns about the job. After all, if they don’t want you - you don’t want them! However, you intend to keep interviewing and feel strongly that you must have done or said something wrong. Be very clear that you are no longer interested, and that you would never use anything against them. You simply want to know what happened so that you don’t do it again. They may not reply because everyone is always so fearful of lawsuits or EEO complaints. If you sound non-confrontational enough, they may reply and give you valuable information. I’m sorry this happened to you.

Question: I interviewed for a position the other day where I was totally qualified. I had done exactly the same job for five years at my last company. I don’t want to sound like a victim and paranoid, but I think I was rejected because I am not the same race as the manager. I know that I may be jumping to conclusions, but I was totally in the minority – I didn’t see anyone else like me in the whole building. I won’t make a big deal about it, but do you see much “reverse discrimination” in hiring?

-Houston, Texas Reader

Answer: I don’t see very much discrimination of any sort. That doesn’t mean discrimination is gone, or that we are a color-blind society, but it does mean that most companies try to be fair. An Equal Employment Opportunity Commission press release that I read recently makes the point that discrimination against ANY group when you are making employment decisions is illegal. Companies must “make employment-related decisions based only on employment-related criteria.” If you truly believe that you were illegally rejected based solely on race, you need to contact the EEOC. No company is safe discriminating against any group – even when it is the dominant group. Sometimes you just have to wonder how long it will take people to just get over it.
 

December 21, 2012 Edition

Question: I work at a small family practice for two doctors (husband and wife), and they don’t like to pay out any more than they have to. The Holidays are coming up, and they want me to work only 2 half days out of a two week period or else not at all. They want me to choose. Can I file for under-employment benefits? Can I get paid what I should be paid for those missed days? We usually work only Monday through Thursday - 9am to 5pm. Thank you so much!

- Houston, Texas Reader

Answer: It really is tough when your hours get cut, and I know it makes you angry. Maybe if they were generous as a rule, you would feel more understanding. The problem is that you will be still working there, and the reduced hours claim will probably irritate your bosses. They will receive your request from the TWC, and they will have to agree with the charge or tell the TWC that the request is not valid. Contact TWC and ask them if you are eligible for the reduced hours benefits. http://www.twc.state.tx.us/ui/unemployment-benefits-services.html  The bigger question is: Why do you want to work there? Why don’t you start looking for a job that you will enjoy more with people you like?

Question: I’m a recruiter, and I was supposed to have an interview at 10:30 today. At about 10:45, a guy called. He said that he was the candidate’s husband, and she had just called him to say that she was in a wreck, and couldn’t be here! He then asked if she could reschedule. He said that she could call me this afternoon. I really don’t want to interview her now, but I don’t know how to tell her. What do you think?

-Houston, Texas Reader

Answer: I think you’ve been doing this for awhile, and you know that this excuse is totally lame. In fact, I’ll bet you’ve heard this same excuse hundreds of times. First, how did his wife call him, but she was unable to call you? Was she only allowed one call? Second, why on earth would anyone ask a spouse to call for her if she were still conscious and coherent? This isn’t school where Mom or Dad calls the attendance lady. She doesn’t want you to interview her husband instead, right? And third, if she wanted to reschedule, why didn’t she just call you and ask to reschedule? I’m not sure what you should tell her, because you don’t want to be mean, but good grief, a grown-up should know better than to act like a kid who doesn’t want to go to school. Maybe she can call you after the holidays.

Question: Our office Christmas party is really not much fun. We have it here in the afternoon, and just have cake and cookies. I need to leave early that day for an appointment, but I don’t want people to think I don’t have a good attitude about the party. What should I say?

- Clear Lake, Texas Reader

Answer: I’m so sorry that your Christmas party is lame. Our Christmas party is absolutely fantastic and just gets better every year. Of course, we don’t have it here at the office in the middle of the work day! You should cancel your appointment and go to the party because you know that you’ll be missed. If you are determined to have fun, you can make it fun for everyone else. Next year, get on the party committee and think of a better way to celebrate.

December 14, 2012 Edition

Question: I have a BA Degree from my home-country and over three decades of middle management experience of Accounting & Finance of a middle-eastern country. I have been applying for a job, both at entry level as well as experienced one, online commensurate to my credentials for about three months, I have not received any positive response so far. Now, I have four questions for you:

1. Do I stand any chance of landing a job in my profession in Houston?

2. Is my overage a negative factor?

3. Is there anything else I should do to get a job?

4. Can you publish a small ad "Situation Wanted" for the prospective employers in your esteemed magazine?

- Houston, Texas Reader

Answer: The first thing I have to say is that it’s harder to find a middle management job than an entry-level one because most companies promote from within.

1. Yes, you do. I would advise you to talk with Houston companies that work internationally. That is the easiest way to make sure that your credentials and skills are transferrable. Don’t wait until you see an ad – make a call now!

2. I don’t know how old you are, and that information should NEVER be given in your resume or cover letter. Recruiters are not allowed to ask, and obviously it’s to your advantage to get to meet someone before you tell them your age.

3. Make looking for a job your job. Really research companies, find the right person to call, and call them. Don’t just send a resume and think that you’ve done everything you could! It takes a lot more than that.

4. I’m sorry; we do not accept situation wanted ads.

I know that three months seems like a very long time when you are searching for a job, but don’t be discouraged. Your skills and experience will be a big asset to any company that hires you.

Question: I like my sales job (I’ve been here for 3 months) and my boss is impressed with me, but I’m looking for a new job because this one doesn’t offer benefits. I have a base plus commission and that isn’t very stable. I’m a mother and have a 9 year-old. When I call a new company, the first thing I always ask is if they have benefits, and if they have medical, dental and vision. I also ask if it is a PPO or HMO. I want something stable so that I won’t worry about insurance. What other questions should I ask?

-Houston, Texas Reader

Answer: It sounds like a CSI investigation instead of an interview! What would make you ask those questions before an interview?? If you were on a first date with a guy that you really liked, would you grill them? Would you ask, “How much money do you make? Do you like children? Do you have a savings account? I’m looking for a husband. Are you ready to get married within the next few months?” If you ask those things on a first date, you never have a second date. When I hear those questions before I’ve even gotten to know you, I realize three things automatically: You don’t care what the job is – you just want benefits; you more than likely won’t be a motivated worker because you only want to see what you can get – not what you can give; and you sound like a bushel of trouble. Go online to their website to see if they list benefits. WAIT to ask these questions until they want to make an offer. If you are in sales, you should be able to buy your OWN insurance because excellent salespeople make a lot of money in commissions.

December 7, 2012 Edition

Question: I have been working in a small, two physician doctors’ office for the last 3 years. I have worked my way from receptionist to office manager in that short time and I am always given praise by my bosses for my can-do attitude and adaptability. In addition to the daily oversight of day-to-day office tasks, I have been working exceptionally hard on a project that involves an outside vendor. Last week, the CEO of that vendor, a $550 million dollar/year IT company, paid us an onsite visit. My boss said that within 10 minutes of meeting me, he had already asked if I would work for his company and asked 2 more times before leaving our office that day. Of course my boss failed to tell me any of this until today. Even though I don’t know what position he was thinking of hiring me for, I am very, VERY interested in pursuing a job with his company. I have the CEO's email address and have been debating e-mailing him but don't know what to say. Do you think it would be a bad idea to ask for a job through e-mail? And if not, how do I ask without sounding desperate? Thanks Diana!

- Orange County, California Reader

Answer: What a compliment to you! Your boss didn’t tell you about the offers because they don’t want to lose you. You’re going to use subtlety in approaching the CEO because you want to seem unaware of the offers in case he wasn’t entirely sincere. This will get him to make the first step. Just say that you really enjoyed the meeting last week and look forward to continuing to work with him in the future. Then tell him that while working on this project, you learned so much that it has really sparked your interest in his company. Then just sign it as best regards and wait. You shouldn’t have to wait long if he is serious. If you look at this on the surface, it will just be a nice email that acknowledges the work that you’ve done with the project. He may read this differently and get back to you with a suggestion for a job. Play it cool and you won’t be viewed as disloyal - and you won’t step on anyone’s toes. You have more control and aren’t asking for anything. In addition, you’ll be able to evaluate the job he wants to give you and make up your mind about whether you want it – or not. Good luck.

Question: I recently moved to the USA/ Houston to be with my wife and left a good job working with the government. I had plans to stay their and retire as the pay and benefits were good. But after moving here its been a struggle to get a job that I can say I wanna work here for a long time. In the past three years I have tried warehouse jobs where the leads/ supervisors are modern day slave drivers. I have tried valet, fueling planes, cleaning planes etc but all of these they pay minimum wage to $9 hr. What jobs do you recommend for Legal Immigrants who want to provide for their families? Also, I am a 28 year old high school graduate who wants to go back to school but not having a stable job that pays decent, I can’t get to go back. I am currently employed at a car rental part time where I work four days per week and plan to get another part time job to make ends meet. I am saving up to get a TWIC card to see if I can get a better job and maybe a long term job with stability.

-Houston, Texas Reader

Answer: Changing countries has to be the most traumatic move you can make. There is a pool of common knowledge in every country that allows you to use contacts to find work as well as build on the work you have already done. When you make a huge move – even if it is just from state to state, and especially if it is from country to country – you are virtually starting over again. You said that you worked for the government. Which government? What were your job duties there? What did you like best about the job? Remember the recruiter may check you out online. Check to see which pictures and comments you’ve left on sites like My Space. I have already checked!

November 30, 2012 Edition

Question: You recently informed a reader not to make up fake references, but failed to tell him what to do if he does get a job offer contingent upon verifiable references - and he has no good references. Are there really any instances where an employer finds that acceptable? Or could one volunteer and use those references? Is that considered a professional reference? Thank you for your attention and consideration.

-Houston. Texas Reader

Answer: Volunteer work is a good source of references. Do a great job, be there consistently, and make friends with co-workers and supervisors. They’ll be glad to be called as a reference. Personal references are never a good source of information – after all, I hope that your friends will say you’re really nice! If you haven’t worked for a short time, you can’t have many references, and the company will understand that. They may not even check references on an entry-level position. It all depends on the company. If the job offer is contingent upon verifiable references, you need to contact anyone with whom you’ve worked in the past, and ask them to be a reference. You should need only three.

Question: I work for a company with 150 employees. One department manager in a key production position has been a "toxic employee" for years. Turnover in his department is 100%, people are transferred out regularly, and written complaints from co-workers are a constant. He is volatile, aggressive, disorganized, uneducated and grossly underskilled for the position - but has been here for a long time. When his behavior is addressed, he apologizes, and it is business as usual. A year ago, his supervisor had accumulated documentation and was moving toward firing him. Then the supervisor quit and was never replaced. Since then, problems are much worse. He spends time outside of work and takes long lunches with his good friend--- the HR Manager! What, if any, recourse do the rest of us have when the HR Manager keeps a buddy around even though he disrupts everyone coming in contact with him or his department?

Signed, I thought HR was supposed to help?

-Houston, Texas Reader

Answer: What a mess! This guy is costing the company more money than he can make for them. I think that he must know everything about his position and management must think that they can’t replace him. He is making sure that they can’t by being a jerk to everyone who might be able to learn enough and stay long enough to be promoted to management in that department. If you want to put your neck out and get this problem addressed, you have to simultaneously contact the HR Manager and her/his supervisor with hard information about the issue. Be prepared for a huge reaction and possible blow-up. You will need dates, times, names and exact descriptions of each incident. Documentation may be difficult to find, but the sheer weight of numbers should open the topic for HR. Don’t go to them unprepared with “he said – she said” comments. You have to have reliable proof, and the people involved have to agree that they will confirm the incident. Without that backing, your claim will be robbed of legitimacy.

The first thing that you need to say to the HR Manager is that you know about their close personal relationship, and you hate to talk about his behavior with her. Tell her that you know that she will be completely fair in her assessment. This statement will put the spotlight on the personal relationship. By being upfront, you put her in a position where she CANNOT drop the ball without creating negativity for herself. Your only alternative is to ignore the problem and hope that it will go away.

November 23, 2012 Edition

Question: I am looking for a sales job. I have been a server at Applebee's and Cheddars, and I have managed retail stores. I’m a really good salesman, and I don’t like to brag, but I can sell #@*&%!anything to anyone.

-Cypress, Texas Reader

Answer: And I thought I’d heard everything!! I have to tell you that this is the first time that I’ve ever heard anyone use that word in an interview. In fact, I haven’t actually heard that word very many times in my life!! Since most people try to be on their best behavior when they are looking for a job, I have to believe that you actually were on your best behavior! Here’s the deal: there is no one at a good company who will hire you for any job when you use crude, vulgar, nasty, disgusting, rude, X-rated language in an interview. I know that I certainly won’t.

Question: I have been here for just two months from Pakistan. My status is a VISITOR. I have a Bachelors Degree from University of Punjab in Pakistan. I am staying in Houston in the Hillcroft area. I need a job, either clerical, warehousing or cashier, etc. I have 14 years experience as an Export Manager in a sporting goods manufacturing company in Pakistan and two months working experience as cashier at a retail store in the Hillcroft area of Houston. If you could find me a job, I would be highly grateful to you.

-Houston, Texas Reader

Answer: JobSparx is an employment magazine and website: we are not a job placement company. We publish ads for jobs, but we do not find jobs for individuals. When I interview people, they have to let me know that they have the legal right to work in the United States. I did some research online, and it appears that a Tourist/Visitor visa does not give you that legal right to work. My research says that you cannot study or work on this visa. I’m curious to know why your employer has violated this law, and risked the huge fines that will occur. I’ll be the first to tell you that I have absolutely no legal knowledge of this subject, and you need to contact an immigration attorney to see if you can change your status and obtain a work visa. http://faq.visapro.com/Tourist-Visa-FAQ3.asp. Violating your visa or overstaying is a very serious offense and a really bad idea. KPFT – 90.1 has a radio program that deals with immigration issues on Tuesday evenings from 7 pm to 7:30 pm. You can call 713-526-5738 during the show to speak with immigration attorneys who may be able to advise you.

Question: I have a degree in Electrical Engineering and want to move to Houston (to join my fiancée.) Is the best idea to find a job first or just move and start looking after I get there? I don’t have any experience yet, but I know that Houston has more jobs. Please advise.

-Las Vegas, Nevada Reader

Answer: Unemployment rates in Houston are at around 6%. That compares with the Texas state unemployment rate of 6.6% and with the Las Vegas rate of 11.1%. Based on these numbers alone, you’d be better off in Houston! We actually added about 36,000 jobs in October. Since you have been working for almost a year, you should contact companies here and see if there is any interest before you move. But we all know that you are coming to Houston no matter what since your fiancée lives here!!

November 16, 2012 Edition

Question: I’m working right now, but I plan to look for a new job after the New Year. You have mentioned several mistakes that people make when they send their resumes, and I wonder if you could repeat those. I don’t want to mess up and not even get an interview.

-Baytown, Texas Reader

Answer: I do see a lot of the same mistakes over and over. Your communications with the company will make the difference between getting an interview, and not getting an interview, and that includes, emails, phone calls, the voicemail you leave on my phone, and the voicemail that I call to reach you.

Make sure your email address is professional. Remember that you’re trying to get a job and change it from babybabybaby23@___.com to something more generic like janedoe456@_...com.

Check your grammar, and if that isn’t your best subject, get someone else to check it, too. Spell check is free - use it. Never text anything to the company – it makes you look illiterate.

When you call a company, assume that you should be polite to absolutely everyone. You don’t know who might answer the phone.

Your voicemail message is really important when I call you. It may reveal the real you – the one you may be trying to hide a little bit. If I call you, I will leave a message. Don’t call me back and say, “Yeah, did someone from this number call me?” Check the message!!!

And I’m sure that you have a beautiful voice and love singing, but listening to you sing on your voicemail is pure torture. In the same way, I know that your child is adorable, but I really don’t need to hear him/her answer the phone. If your music happens to include profanity, I’ll hang up so fast it will make your head spin. And I won’t ever interview you. Ever. How about: “You’ve reached Jane Doe. Please leave a message, and I’ll call you back.” And then, call me.  Don’t say that you’ll call at your “earliest convenience.” I don’t know who started that trend, but it’s just arrogant. What you’re saying is, “I am so much more important than you that I’ll call you when I feel in the mood.”  Don’t tell me to have a “blessed day” even though I appreciate the sentiment. Some people may not, though.

Thanks for the opportunity to vent!!

Question: Having dealt with a drug problem for all of high school and most of my working history, I find it hard to list professional references. I was wondering if maybe that was a problem. I know I need past employers, but I have left all of my past jobs on less then favorable conditions. My question to you, Diana, is can I do anything about that? I thought about faking references, but I thought that might not be the best idea. I do as many applications as I can a day, but I haven’t gotten one callback. I feel like I’m throwing mud to the fan and hoping it sticks. (I’ve tried everything from TSA to installing Christmas lights.

-Houston, Texas Reader

Answer: Your resume isn’t a resume. It looks like a note on a napkin! Do not lie. You’ll always get caught if you fake references or jobs. We don’t care about your reading skills and typing speed unless the job requires that information. We’ll test your typing speed if it’s important for the job. Most people exaggerate by at least 10 wpm. Don’t worry about references until a job offer is made

November 9, 2012 Edition

Question: I am going out for a TSA job (that does not require relevant experience). I am a high school grad with only retail and vending refill experience under my belt, and my question to you is this job and similar ones require a title for a resume. I doubt they want my name or something like that. What is a good example of a resume title? I don't have even the slightest idea of where to start. I appreciate any advice you can give on the matter. -A loyal reader

­-Houston, Texas Reader

Answer: Usually when they ask for a resume title, it is to make your resume searchable for their database. Most people title the resume with their current job title or the title of the job they are seeking. You can also use your experience and highlights of your former job as a resume title. When you don’t have very much experience, highlight your abilities: “Honest High School Grad seeking TSA job” for example. Don’t include your name if it is not required because the employer will just search for the relevant data and learn your name later. Hope you get the job!!

Question: Diana, Speaking of honesty, I had a follow-up question. In the past I have had a drug problem with a criminal history to go with it. That history no longer reflects who I am today. I’m worried that I have not been able to land a job because prospective employers see that history and are afraid to hire me. Is there any way to show that I have changed? Or has this ruined my chances of getting anything other than the most menial job?

-Houston, Texas Reader

Answer: Oh, I hope it hasn’t ruined your chances. It’s just difficult to predict what each company will or will not accept. The TSA has to have stringent, FBI level background checks because they are dealing with homeland security. You may have to start at a more menial job and work your way up by showing your reliability, trustworthiness, and great work ethic. If you have these characteristics, you can prove to a company that you have changed. Many ex-offenders go on to have excellent, well-paying careers. Usually you will need to get some training to learn skills that make you more sought after. Keep on telling people the truth about your background and let them know that you aren’t that person anymore.

Question: I am so mad at my jerk boss. He is riding me all the time over stupid things. If I am 5 minutes late, he starts barking at me. When I have to miss work unexpectedly, he “cautions” me. You know, life happens, and sometimes you can’t be there on time or even be there at all if your babysitter doesn’t show up! He even criticizes me when I can’t get an assignment finished on time even if I had other things to do. Should I go over his head and report him?

­-Sugar Land, Texas Reader

Answer: Report him for doing his job? Don’t go over his head with these complaints because they would just laugh at you. You are acting like your job is a volunteer position that you can go to when you want and stay home when you’d rather. So, do you want to continue working there or do you want to move on? If you want to keep the job, go to your boss, apologize for your attitude and promise to be on time and to quit skipping work. If you’d don’t plan to change your behavior, you'd better plan to get fired.

November 2, 2012 Edition

Question: I  am from the Philippines, and I am having a tough time finding a job here in Houston. My education is in nursing, and I understood that there were nursing jobs here. I have sent my resume to at least 50 people, and I haven’t had any replies. What can I do?

-Houston, Texas Reader

Answer: Your resume plus all the attachments equals about 7 pages. The average recruiter will spend 6 seconds reviewing a resume, and they are not going to read 7 pages. If you have a 7 page resume, I better be able to see a lot of patents and inventions on 6 of the pages. You included your photo, and that is a big no-no. Some companies actually discard any resume with a photo because it may bias the recruiter – for or against the candidate. You also included copies of all of your identification cards!!! Why on earth would you do that before you receive an offer and are being processed for hiring?? You are giving identity thieves all that they need. Your resume shows no experience, no skills and no reason for anyone to hire you. You have simply listed your education, and you have not listed any work experience. You include copies of certificates, too. Don’t do that. You list your age, and since we are not allowed to ask your age - there is no reason for you to offer it. Your high school info is certainly not necessary, and you do not need to verify that your resume is true – we expect it to be true! It looks as if you are listing the addresses where your college is located. If you are, for heaven’s sakes, don’t! I don’t think you’re going to get a recruiter who wants to go visit it!! I can tell you very plainly that your resume is not going to help you get a job!! It is actually going to hinder you. I know that you said that this is the format for your country. It is most certainly not the format for the United States! Your main problem is that you have no experience. If you have ever worked anywhere at anytime, you need to include it.

Question: I keep reading answers where you tell people what you should have done to prepare for an interview. I need to start interviewing because I want to change jobs early next year. Do you have any advice?

-Spring, Texas Reader

Answer: You are smart to prepare in advance! The best thing about a job interview is that you can learn about the company and determine if you want to work there. It gives you the opportunity to see if you like the company culture, their mission and the people. To prepare, remember that the Internet is your friend. Thoroughly read everything on the company website and then use search engines to find out more before you meet with them. Nothing irritates interviewers more than a candidate who hasn’t even bothered to look at the website. On your part, make sure that you list your successes, accomplishments, and how you can help the company achieve their corporate goals. Use the information you’ve gathered to develop some intelligent questions. Interviewers like to answer questions that are really pertinent to the company and to the position. During the entire interview, you need to realize that you have to enjoy spending time with them. If you don’t enjoy it for a one hour interview, how will you feel being their 5 days a week? Let them know about you, but don’t discuss personal issues. Don’t preach to us, tell us about your pets, tell us that you’d rather just lean back and write a book, tell us about your illnesses or sick family members. Save your questions about benefits, money and hours. Remember that they will talk about those things when they are making an offer. The worst candidates are those whose only questions are about benefits and hours. Seriously that just sounds lazy!

October 26, 2012 Edition

Question: I just started my new practice a few months ago, and the young lady I hired for the front desk has a lot of free time on her hands as I build the business. There are very busy days and very slow days, and I know we’ll speed up eventually. I’ve tried to be very friendly with her because I don’t want to lose an employee, but I think she is taking advantage of me. She is frequently texting and looking at Facebook while she is on the clock. In addition, she doesn’t give the patients her full attention if she is texting or whatever. I also have problems about what she chooses to wear sometimes because it looks unprofessional. I don’t want to be angry with her, but how do I get her to pay more attention and to work a little harder? It seems to be that employment laws are all to the employee’s advantage and not to the employer.

­Cypress, Texas Reader

Answer: The first thing you need to do is decide what you believe is acceptable workplace behavior and what you believe is unacceptable behavior. Make a list and develop that into an Employee Handbook. Remember that this is your office and your future, and you can’t let anyone hijack it with unprofessional behavior. The unfortunate spillover from too much leniency and familiarity is that you can impact a person’s work pattern and how she uses her time. Let her know that you are paying for work – not FB, shopping or texting. You might think about having her work only when you have appointments scheduled. She will then be busier, and fewer hours will help your bottom line. You don’t need to start over with a new person unless you think you can’t possibly retrain your current helper. Before hiring anyone, you need to create a packet of information about your company, your expectations, your dress code, your rules concerning electronics and non-solicitation. If you need examples, you can actually research online for things like “Drug Free Workplace” policies in Texas. You’ll find lots of valuable resources that will keep you out of trouble and help your business run smoothly. Remember to keep an employee file with any warning letters and with copies of her hiring paperwork. Give her copies for her files as well. If you establish guidelines that are within legal limits, you will both be happier.

Question: I have been fired from two jobs. I worked both jobs a little less than a year and was wondering if I should put them on my resume or leave them off. I have been unsuccessfully looking for work for over a year. When asked why I left those jobs, I give my reason but then I never hear back from the company. I am wondering if this is reflecting negatively upon me or should I leave those two jobs off since I did work for them less than a year. Please advise.

-Friendswood, Texas Reader

Answer: If you were fired both times for the same reason, you have a real issue because the interviewer will assume that you didn’t learn much from being fired the first time. You can’t have a big gap, and you can’t lie about tenure with previous companies. If your entire tenure with both companies was less than a year total, you can omit the jobs. That will make a two year gap, though, since you have looked for 1 year and the two jobs total were only 1 year. Add it together, and it could be a problem. You might try saying that they weren’t a good fit for you. That could mean almost anything.

Question: I never got back to you to say that I appreciate your advice. Shortly after you told me to hang on with my current employer, a couple of permanent positions opened, and I was hired on permanent. Thanks.

- Houston, Texas Reader

Answer: Thanks for the feedback – I’m happy that it worked out.

October 19, 2012 Edition

Question: My friend has way too many jobs on his resume. Is it okay to consolidate some of them into one job?

­Cypress, Texas Reader

Answer: That’s not an easy question – it just sounds like an easy question. For example, say that your friend worked independently as a consultant. Then it would be expected that there would be a large number of jobs on the resume. Or suppose that your friend was working for a temp agency that continued to place him/her in various positions. In that case, consolidate the jobs and list them all under the name of the agency. Or perhaps your friend was working short-term jobs while going to college or trade school. You can consolidate all of those under one title. Or let’s suppose that your friend is what we affectionately call a “job hopper.” If that is the case, I know that you would really want to consolidate the jobs, but that can cause a real issue if you have indicated that tenure at that job was longer than it actually was. When references are checked, the company will deny the dates. That’s never a good thing. The bottom line is: Think it through. Consolidate at your own risk.

Question: I just moved here from New Orleans. I was a carpenter’s helper and really liked the work. I don’t have my own tools, but I’m really a good carpenter and took a lot of responsibility at my company. I didn’t have to have anyone looking over my shoulder all the time. Since I’ve been in Houston, it’s been hard to find a carpenter’s job. I don’t know what I should do different.

-Houston, Texas Reader

Answer: You are really most qualified for the same type of carpentry that you did before. A carpenter who works in construction has different tools and different skills than a carpenter who works in a manufacturing facility. Even a finishing carpenter is different even though that is also a construction position. Each industry will look for specific skills that apply to their own needs. You should first contact companies that are similar to the company where you worked – they’re your best bet. Good luck.

Question: I’m an experienced engineer and have been at my current job for about 3 years. I love the company, but the drive is killing me - I need to be closer to home. The problem is that I hate to interview, and I just don’t feel comfortable in that situation. I get so nervous that my hands and forehead are covered with sweat. I sure hate to shake hands with anyone! Seriously, my hands were shaking last time I interviewed. Help! What can I do to make it easier?

-Spring, Texas

Answer: I understand – my business partner was a chemical engineer, and we worked together for ten years. Think of interviewing as an engineering project that you can solve: You need to prepare and practice. Research the company thoroughly and have a friend ask you the same questions that you flubbed at the last interview. We all have lapses in confidence in an unfamiliar setting, and you’ll get more comfortable if you know what to expect. Let your personality show, too. My partner was one of the funniest guys I’ve ever known. I can’t repeat most of his jokes, but believe me, they were funny.

October 12, 2012 Edition

Question: I have been in marketing for years and have had my own company for about 8 months. I have a lot of clients who started out as friends and then became clients. I don’t like to think of myself as a salesperson because so many people are really turned off by that. I know that I can be a good salesperson though. I’ve had a lot of jobs over the past two years, and that means I understand all roles. I’ve even been in management. I really need something part-time because I have been busy planning my wedding. I work a retail job part-time, but I need full time. Of course, I need to be off for two weeks in January. Where do you think I should look?

­Spring, Texas Reader

Answer: Even Cinderella had to work hard before she became a princess. Unfortunately, I would never recommend that you become a salesperson. If you are ashamed to be in sales, you can never be successful. I believe that every company is built on sales and that there are no products that would move without a salesperson moving it. If you are not really proud to be in sales (and make the top dollars that salespeople make,) then you need to find a different career. I also would have to really wonder how you could understand all roles. There have to be some jobs that you’ve never had like cardiac surgeon or winemaker. I think it might be better for you to get your wedding out of the way before you try to settle into a career. You might be able to concentrate more then.

Question: I have been interviewing with three different companies, and it just keeps dragging on and on. I want to get an offer and move forward, but it seems like I have so many hoops to jump through and they don’t make a decision. How can I get one of these companies to make an offer?

-Houston, Texas Reader

Answer: First of all, congratulations for having not one, not two but three companies ready to hire you!! It may seem as if the companies are being too picky, but won’t it be sweet when these picky companies choose you?? Are you going to just take the first offer – no matter which company it is? You should be just as intent on making sure this is a good fit as they are - research. They’ll make an offer as soon as they can, and you need to be prepared to accept the one you really want.

Question: I took some welding courses at Lone Star College, but I wish I had more experience in the actual job area. I don’t want to make mistakes because I don’t have enough practice in welding. Do you know of any companies that have apprenticeship programs?

-Tomball, Texas Reader
 

Answer: Being an apprentice is a great idea, but I don’t personally know any companies offering that program. Check with the counselors at Lone Star because they usually have that kind of information. There are companies begging for welders and not enough welders to fill the positions. In fact there are lots of manufacturing jobs that can’t be filled because of a shortage of skilled workers. Some companies have even established their own training programs. I would think that you would have no trouble getting a job that allows you to learn while you earn.

October 5, 2012 Edition

Question: I recently started a job that isn’t what I thought it would be. I looked for 4 months before I started here, and I don’t want to lose it, but I’m not getting 40 hours, and I thought it would be full time. My mother told me that the reason they aren’t giving me full-time is so that they won’t have to pay me benefits. Could I just tell my manager that I’m not interested in the benefits and then I’ll get full-time hours?

-Spring, Texas Reader

Answer: I’m not sure that would work. You told me that you are working in retail, and it sounds to me like they are using you on an “as needed” basis. In other words, they are trying to make sure that all of the hours are covered, and probably they are trying to make sure that everyone works. You’ll get more hours during the holidays, I’m sure. As for the benefits, they may or may not be trying to save money there. Many companies are trying new ways of controlling healthcare costs while making benefits fit better. Sears and Darden Companies have recently overhauled their programs and will be giving employees money to select their own healthcare plans. This gives employees more control to choose a plan that works better for each of them. I believe that more and more companies will adopt this model. Your goal should be to make enough money to buy your own benefits because you don’t have to change plans if you change companies.

Question: I follow a gluten-free diet, and I get so irritated when they have a pot-luck and nobody remembers that I can’t eat all that bread stuff. What should I say to get these people to remember that I need gluten-free?

-Houston, Texas Reader

Answer: Oh, good grief - you need to get a grip. In the first place, why aren’t you bringing a delicious gluten-free dish to share with everyone? Do you think that you aren’t supposed to contribute? You are going to be surprised to learn that not everyone is thinking exclusively of you. If you want gluten-free, bring your own food. Obviously it’s always nice when people remember your dietary restrictions, but also obviously, it’s not the end of the world if they don’t. If you start thinking more about other people, maybe they’ll start thinking more about you.

Question: Do you think a receptionist ought to have to help one salesman with his paperwork? I’m not his secretary or anything.

Answer: I’m not sure because I don’t know the whole story. The one thing I do know is that you wouldn’t have a job without sales being made to move your company’s products. You should probably help the salesman just to make sure that he keeps selling! Ask your supervisor if she/he wants you to spend your time helping the guy.

September 28, 2012 Edition

Question: I recently graduated high school and went to work in retail. I found the perfect store where I wanted to work and got the job. However something came up recently that I really wanted your advice on. So I was let go from a cashier job due to paper work errors (getting receipts mixed up) on two separate occasions. After the first time, my hours started to drop. Worrying about this, I asked my manager if my decline in hours was a reflection on my performance. My manager told me that it was not so I took the drop in hours in stride. A few more work days go by and lo and behold, I make another mistake (hitting the credit button instead of cash) but my manager assures me that everything is ok, and she will take care of it. Afterwards I have a few days off. My next day to work, before I can enter the store, my manager comes and says I'm no longer needed and that she’s sorry but it was a corporate decision not hers. My question to you, Diana, is since it was not my manger’s choice should I call corporate and ask them to reconsider the choice to let me go? I have an outline in mind: it would sound something like this.... “I didn't realize how serious the situation was, and I am willing to reapply myself. I let myself get behind and got my receipts mixed up. It won’t happen again.

Have you ever heard of corporate reversing a decision like this? I had no idea it was a problem. My manager made it sound like it happens to everybody. I really enjoyed the job and am quite knowledgeable about the inventory we carry, and I hope you can offer some sound advice as I would hate to lose this job

-Houston, Texas Reader

Answer: You’ve already lost the job. The bad news is that employers don’t normally “reverse” a firing decision. The worse news is that your manager was just trying not to hurt your feelings. The very worst news is that corporate didn’t make the decision: your manager did. Here’s the deal: you made too many mistakes, and the manager released you to put someone else in that position that makes fewer mistakes. Some people want to be non-confrontational, but she just put you into the position of truly believing what she said. It feels really wrong for her to mislead you regarding your job performance. Turn your back, walk away and chalk this up to a bad experience. You can learn a lot from this kind of situation because it should teach you to read people better. The next time you are in a job, make sure that you know where you really stand. Don’t let this make you bitter, because that will hurt no one but you, but keep in good contact with management to make sure you are doing a good job. It’s a retail job. Go get another retail job, but I don’t think you are ready to be a cashier unless you have more training.

Question: I hadn’t worked since September 1, but I gave my two week’s notice on September 8 and started my new job on September 9. When I called the payroll office to figure out where my check is, she said that it was at the office. I hate to go there to pick it up, since I’ve given my notice. What should I do next?

- Houston, Texas Reader

Answer: Let’s review the term “two week notice.” A two week notice is when you tell the company that you are quitting but will continue to work for two more weeks. This is the first time that I’ve ever heard of anyone quitting and THEN giving notice. You should call and ask to have the check mailed. You shouldn’t confuse the issue with your misconception about two week notices.

September 21, 2012 Edition

Question: I have an employee who has actually run off two different teams who reported directly to him. He does a great job, but he is just too rude and arrogant to keep on staff. I have hired a recruiting firm to replace him, and I hope we’ll find someone who is not only very capable but also gets along with other people. My concern is that the recruiter wants to come to our location and look it over so that she can describe our facility to her candidates. I understand why she wants to do that, but I can’t let her come during the work day. Should I have her meet me here on an evening when there are no events? I’m not sure how to handle this.

-Lubbock, Texas Reader

Answer: Since you have not told the employee that he will be released, you can’t have the recruiter come to the facility. Just tell your headhunter that you appreciate her idea and see its value, but you aren’t ready to release him. If she came after hours, another employee would “accidentally” let it slip, and you’d lose him prematurely. On the bright side, since you are in a very specific industry, your recruiter can more than likely place your employee in another facility. You said that he formulates a great product, and if you let him know that his inability to work with others is the problem, he might learn a little from this experience and do better at his next job.

Question: I hired a friend as a Sales Manager in Austin, and he is doing a terrible job. His sales are in the tank, and everyone else is outselling him. I know that he isn’t working as much as he should because he always answers immediately when I call. He sure couldn’t do that if he were with a client! I don’t know whether to warn him that he’s about to get fired or just fire him. It’s uncomfortable, and I know I’ll lose a friend.

-Post, Texas Reader

Answer: Give him warning letters. That will give him an opportunity to either improve his sales or look for another job. Guess what – it’s possible that he doesn’t even like this job. If you’re right, and he really isn’t working very hard, it may be a relief to him. He may think he’s staying because you are his friend! When your hire friends: you already have their loyalty, and you know their personality. The disadvantage to hiring a friend is that he/she might take advantage of your relationship by not working hard. You need to tell him that you don’t want to lose his friendship, but that you have to look out for the bottom line. It may or may not work.

September 14, 2012 Edition

Question: Diana, if you work two weeks and have two weeks off, what kind of second job can you get? I’d like a second job to fill in those two weeks off. Do you have any ideas?

-Richmond, Texas Reader

Answer: Off the top of my head, I really can’t think of any company that needs people only two weeks of the month. Offshore jobs in catering and drilling use the two week on – two weeks off model. Some telemarketing or call center jobs might allow that. If you worked for a construction company, they might be able to work with that schedule. If you are skilled in carpentry or could fix computers or know how to landscape or have other skills, you could create a website and hang flyers to get business that would fill those two weeks. Or you could relax and enjoy the two week vacation.

Question: I just wanted to ask if there are any specific tips or suggestions that might help me find work. I deal with anxiety and haven’t had the most successful working history to date. I’m 29 and have some college under my belt but no degree of any kind. I’m avidly seeking work and in just the last 2 weeks alone, I have put in over 50 applications to everything I could find. I’ve tried the unemployment office, checked with some local temp agencies, and it has all been the same. I just get automated email replies that my application was accepted, and I will be notified if they need more information etc. I know it’s my work history that’s likely hurting me, and I can understand that in a way myself, but everyone that is at least willing to try to cope with real life needs a job. I want a steady job so I can actually afford to marry the love of my life, but I can’t very well make that happen without stability. My poor work history is killing me. Are there any tips for people with a weak work history after you passed that cute teenager stage where it is almost expected that you will have little or no work history? I’m literally stressing to death at this point about upcoming bills and debt. I need to figure out how to entice an employer into hiring me soon. Thanks and God bless.

Answer: The problem with stressing and anticipating the worst is that you invent more problems than you have. Calm down and think this through. Being anxious is not always something you can control, but you need to use all of the coping tools that you have. You say that you have a sketchy work history. Don’t stress about that because I see that on resumes every single day, and it’s not just from “cute teenagers.” I get resumes with the same problems from people who have been in the work force for years. Once you realize that you are not all that different from other people, you can accept that you have more opportunity than you assume. Remember not to include seriously short-term jobs. I’ve had people include jobs that were only a few days or two weeks. That’s just silly because there is no way that you made an impact or gained experience in such a short time. I’m not saying to lie on your resume (‘cause I hate that,) but don’t clutter it with false starts.

Don’t count the number of applications you’ve done as if completing applications were your goal. Your goal is a face-to-face interview. You can decide if you want that specific job after you interview and learn more. Look only at jobs that you actually want and will be good at doing. A lot of people think that saying “I’ll do anything” is a good way to get a job. Actually, it’s the worst thing you can do when asked “what kind of a job are you seeking?”

You have a lot of company because many people are anxious and have problems. Just like them, you have to suck it up and go forward. The world is not designed for people who march to a different drummer. You have to adjust, because they won’t adjust to you. PS I sometimes question the cute teenager phase.

September 7, 2012 Edition

Question: Good afternoon! I really need your help! I am a father of four and have been married for 20 years to my best friend. I have a teaching degree, and can teach anything up to 8th grade, but for the last ten years I have operated my own vending business. Everything in vending is moving towards "healthy vending" which is pushing me out despite the BEST service and prices available anywhere! There is NOT as much money as people think in vending with the prices of everything constantly rising and taxes. In addition, I work 20 hours a day. Obviously, I need to make a career change. I would like to get a teaching position but I cannot find one. I am an honest, hardworking, and reliable asset to any business. What other fields could I apply in that I would be qualified for? Please give me direction. Also, are there agencies that I could contact to help me in my search?

-Katy, Texas Reader

Answer: Because there have been so many teacher cutbacks from the State of Texas, there is a huge pool of certified teachers available to move to other districts. You can choose an agency that staffs teachers, but make sure that they don’t ask you for money. Any agency that charges the candidate instead of the company/school is to be avoided.

You know, the big joke for years among teachers has been that the guy filling the vending machines makes more than a teacher. The people who were saying that didn’t realize how many hours you work and the investments you have to make in buying products. I guess the grass is always greener.

Question: I am a recent immigrant with 18 years experience in communications/public relations. I have an Associates Degree and a Certificate in Media Techniques from another English speaking country. I am presently doing my Bachelors in Communications. Added to that, I have no US work history but have excellent recommendations and proof of past work. I have been applying for jobs through the internet and have attended a few job fairs but have yet to get a job. I do not mind working in another field as the communication field seem so limited here in Houston or maybe I am just not looking in the right places. I do not know where to turn to next even though I am open to working in a field other than the one I have experience in. Can you advise me as to what field might be more viable for someone like me? Should I find a recruiting agency? I have experience with dealing with the public and the media in regards to the processing of "classified" information and establishing a rapport where necessary. I truly enjoy working and cannot wait to get the chance to do something meaningful again! Please advise.

-New Spring, Texas Resident!

Answer: It can be tough when your experience is in another country. Titles and job duties get lost in translation because it’s hard to correlate a title with the actual duties. You could be a Sales Associate, a Sales Consultant or an Account Manager and do exactly the same job. To contact an agency, call recruiters (headhunters) not staffing agencies. Call, tell them your background and experience, and ask if they place people with those qualifications. If they say, “No;” ask if they know any companies that work in your field.

Changing careers can be rewarding, but your extensive experience in the field of communications will be so valuable to the right company, that I hope you keep trying to pursue your perfect fit. Give yourself a little more time before you give up.

August 31, 2012 Edition

Question: I was fired from my job for a made-up excuse that I was causing trouble, and now I’m worried that I won’t be able to get another job since that company will tell everyone about it when I apply for another job. They said I was fighting, but I wasn’t messed up in all that stuff. Plus they didn’t give me my check that day. I think this is all bogus.

-Houston, Texas Reader

Answer: What on earth do you mean by “bogus?” What is bogus? No one has to pay you the same day; they are required to pay within six business days. Companies don’t reveal the reason that they fired you when called for a reference. They give the dates you worked and your salary. If they are asked if they would rehire you, they may say, “no.” Or they may say that they never rehire. Or they may say that they only give dates worked and salary. The one thing they won’t do is tell anyone that you were in a fist-fight at their office. That would just be painful.

Question: Diana, I asked you about my friend from El Salvador getting a work visa to work on offshore drilling platforms, and you said that he needs to talk to a lawyer about obtaining a work visa. Why was he told that few companies offer sponsorships? What could they have meant by that?

-Rosenberg, Texas Reader

Answer: They mean that very few companies offer sponsorships. The companies who offer them are looking for candidates to fill positions that cannot be filled by any candidates here in the United States. That might include specific engineering jobs, but jobs that have American workers available do not qualify for H1-B sponsorships. These visas are tightly regulated by the government.

Question: I think I’m just a bad interviewer. I get flustered and just start talking so much that no one else can get a word in edgewise. I never do this when I’m talking with friends, but I get so nervous that I just don’t know when to stop!! When I finally realize what I’m doing, I can just see the irritation. What can I do to make a better impression?

-Houston, Texas Reader

Answer: There are two reasons that you are doing this: # 1 you aren’t watching the interviewer for signs of interest the way you do with your friends; and #2 you are tense. You should be talking about 50% of the time in an interview. You can aim for 40%, but 50% will work, too. Have you ever noticed that announcers on the radio always finish their thought in the time allotted? It’s because they have practiced for so long that they are constantly aware of the time they are using. You have to do the same thing BEFORE you go to an interview. Get someone to time you (or time yourself) while you talk for exactly 30 seconds. Once you have developed a real sense of time, practice talking for 60 seconds. Practicing this way will force you to be more concise and convey what you need to say instead of embroidering it. Your next task is to really watch the person who is interviewing you. If you have talked more than 30 seconds, you’ll notice some impatience. If you talk more than 60 seconds, he/she will be checking a watch and planning where to go for lunch. Shut up before the eyes glaze over. Your job is to communicate your expertise, and talking constantly isn’t communicating. It’s just annoying.

August 24, 2012 Edition

Question: My name is Stephanie and I've been unemployed for over a month. The majority of experience I have is being a CSR, which consist of handling money (cashier), taking customers orders, things of that sort. But now that I want a new job I'm going more for like a receptionist position. I don't have experience in receptionist but I've done office related work for my bosses before but it seems like companies prefer experience. I don't think is any more difficult with a little practice, and in the plus side I'm bilingual. Any suggestions on how I can get a job as a receptionist without really having that much experience?
Thanks!

-Houston, Texas Reader

Answer: The problem is that everyone thinks that being a receptionist is an easy job – and it is one of the hardest! First the bad news: I have no suggestions on how you can get a job as a receptionist without experience. Now the good news: Being a receptionist requires great computer skills, excellent professional appearance, grammatical proficiency, and the ability to multi-task. In addition, you must have a good phone voice, a pleasant attitude to clients as well as colleagues, reliability, and punctuality. This is the good news because you can develop all of these talents and be able to present them to potential employers when you interview. You will need to get some experience, but it’s possible that you can go to a very small company that just needs a beginner, and you can earn while you learn.

Question: My degree is absolutely no help at all in my job search. I guess that I just went to college for no reason because there aren’t any companies looking for art history majors. I thought I’d be able to get a job at a museum, but I was sure wrong about that! I haven’t even been looking for almost 2 months, but I have to do something. What can I do now that I’ve already messed up my chances with this stupid degree?

-Waco, Texas Reader

Answer: The first thing you can do is get the chip off your shoulder. You had to know that there are limited commercial uses for a degree in art history. I’m guessing that you got that degree because of your deep interest in the subject, and I’m sure you still have that interest. You’ll receive personal benefits because of everything you learned, and it will enhance your life. Surprisingly, many people receive degrees that do not directly relate to the careers that they pursue, but the habits of research, study, learning, and applying those lessons to each project continue to pay dividends in their work. Did you work while you were attending college? Even if you can’t find a job that specifically says “Art History majors apply here,” you should use that experience to tailor your job search. Don’t just sit around wishing for a great job to drop in your lap: go search for something you can do well.

Question: Is it okay to take your lunch on the first day of work? I’m starting a new job next Monday, and I am planning to always eat in the company lunch room. My husband says to figure out what everyone else is doing, and then copy that. I’m trying to lose weight (and save money.) Going out to eat every day is too fattening and too expensive. Should I wait for a week before I bring my lunch?

-Houston, Texas Reader

Answer: Congratulations on the new job and on your plan to save calories and money. Take your lunch - they wouldn’t have a lunchroom if people didn’t use it. Make some lunch buddy friends.

August 17, 2012 Edition

Question: I started a job on Wednesday and on Thursday I got a call from another company with a better job. I had to start immediately and didn’t call to quit the first job. Now I need to pick up my check, but I’m not what to say to the supervisor. Any ideas?

-Houston, Texas Reader

Answer: Yes. Pick up your check and tell the supervisor that you apologize for being unprofessional. If someone has had the courtesy to give you a job, you owe them the courtesy of telling that person that you quit. What if the new job doesn’t work out, and you need to get something else in a hurry? You won’t be able to go back to the first company because no one rehires people who “no call – no show.” 

Question: My husband is always telling me that I talk too much because I’m a really friendly person and enjoy meeting new people. I was complaining that I’m able to get interviews, but I never seem to get the job, and he said that it might be because I talked too much. I believe that people want to hire a friendly, outgoing person, but I have to admit that he might be right. I did mention last time that I worked with a bunch of idiots at my last job, and the interview ended right after that. What do you think?

-Clear Lake, Texas Reader

Answer: I think he might be right. You sound like a sales personality, but that might not be a fit for some other careers. The problem really isn’t how much you talk as much as it is about your conversation. An interview is a great place to talk about your experience and skill sets, but it’s an awful place to talk about your personal life. There are so many questions that your interviewer can’t ask because your answers could create a bias for or against hiring you. Don’t create your own bias by telling us something we aren’t supposed to know! Keep your answers to the point and don’t wander down memory lane about your last company and the idiots who work there. You’re making me worry that you’ll think we’re idiots, too

Question: I live in LA and would like to work from home as a salesman for a company in Houston. I can do either BXB or BXC and am an excellent salesman. Do you know any companies that are hiring for work at home sales positions?

-Los Angeles, California Reader

Answer: Funny thing – when I saw LA I thought you meant that you were from Louisiana! :) I don’t personally know any companies that are hiring people to work offsite, but be sure to check out JobSparx.com regularly because new positions are posted several times each week.

Question: There is a company where I would love to work, and I have called them about 6 times. I can’t figure out why they don’t interview me and why I can’t get a job there. I am absolutely perfect for their jobs, and it would really help me out if they would hire me. How can I make them interview me?

-Spring, Texas Reader

Answer: You can’t. If you’ve called 6 times, they think you’re a stalker. Move on.

August 10, 2012 Edition

Question: I was at an unemployment office the other day, and my counselor told me to interview with the employer that was there. I interviewed with them and did okay, but I don’t want the job. The hours don’t work for me, and it isn’t the kind of job that I want. I know I can do it, and I can work there for awhile, but I would really hate it. What can I do?

-Houston, Texas Reader

Answer: I was at an unemployment office the other day, and my counselor told me to interview with the employer that was there. I interviewed with them and did okay, but I don’t want the job. The hours don’t work for me, and it isn’t the kind of job that I want. I know I can do it, and I can work there for awhile, but I would really hate it. What can I do?

-Houston, Texas Reader

Question: Do you think that some staffing companies run fake ads? One of my friends is a corporate recruiter, and she said that she read about it in an industry newsletter. I actually have applied for several of those jobs with temp & staffing agencies and no one has called me back. I took some tests and everything. How do I find out if the jobs I tried for are real or not?

-Houston, Texas Reader

Answer: I had never heard anything like this and had to do some Internet research for you. After reading online, I saw that many staffing companies have been accused of running fake ads, but I didn’t see any actual proof that it was true. I think this rumor is grossly exaggerated, because I’ve been around for more than a day, and I’ve never known an agency that does this. Maybe someone thought it was a fake job because she/he didn’t get hired. That can simply be that he/she wasn’t qualified. You need to be upfront with an agency to make sure that you only apply to jobs for which you are qualified. There is no point in applying, and certainly there is no point in completing a test, if you can’t do the job. It’s kind of like the three bears: some jobs are too big, some jobs are too small and some jobs are just right. You have to fit the job, and the job has to fit you.

Question: My mom told me that I am dressing wrong for interviews, but I don’t believe her. She hasn’t had to interview since the 1980’s and times have changed since then. Plus she’s a school teacher, and that’s different. She’s all about wearing a suit or white shirt and tie and that kind of stuff. I don’t apply for big deal jobs so I just wear nice jeans and a polo shirt. What’s wrong with that?

-Houston, Texas Reader

Answer: Almost everything is wrong with that. Guess what, and I love saying this, “Your mom is right!” It’s all about courtesy and making a good first impression. I actually met you last week, and you were wearing shorts, a T-shirt, flip-flops and a smile. The best thing about your appearance was the smile. If you actually want to get a job, you have to dress as if you want it. Even if you don’t wear a suit, you should wear slacks, a white shirt and a tie. It won’t kill you to look nice.

August 3, 2012 Edition

Question: I have been off work a little over a year now and have only one unemployment check left. I have also been on several interviews and had no luck. I don't understand what the problem is: I'm 64 but don't look it. I have the skills they are asking for, and I've even cut my salary range. Why is it so hard for companies to hire seniors? I am not anywhere near ready to retire. I have all sorts of clerical and customer service experience. I was at my last job for 16 years and worked as an Office Supervisor, Administrative Assistant, and Receptionist. I am dependable and detail oriented, and any of my ex-bosses would give me a great reference. I opted for the lay off because I live in Cypress and couldn’t afford the commute when the company moved from Houston to Pasadena. I am looking for either full time or part time work and have applied almost everywhere…I'm not looking for babysitting jobs, either! I'm not the only one with this problem because some of the other ladies that were also laid off are in the same boat. Any suggestions?

Cypress, Texas Reader

Answer: I love hiring older workers because they are always on time, they don’t arbitrarily miss work, they are reliable, and they have a wealth of experience to contribute. I hate the term “ageism,” but sometimes it seems to apply - some people refuse to look past age and see experience. As the Baby Boom generation ages, we are losing a huge pool of experienced workers, and that is particularly obvious in skilled jobs. Those jobs are physically demanding and many people are retiring because of health. However, older workers in other fields are planning to continue to work into their 70’s. It’s not only because most seniors haven’t saved enough money to retire comfortably, it’s also because they want to remain productive. One lady told me that she wasn’t ready to stay home with her cat. That’s true of many people because their families are out of the house, they live alone, and a permanent vacation can’t compete with working and enjoying your job.

I think that some companies are just afraid: they are afraid that you won’t stay long, they are afraid you will have health problems, they are afraid that you won’t have computer skills. The next time you have an interview, tell them that the only reason you left your last company was because they moved. If they hadn’t moved you would have stayed there for the next 10 years. Be very specific about your computer skills so that they know you can do the job.

I think you need to look for a smaller company that is more agile and will appreciate your skills. Your experience will actually be a real gain for them because you may have some answers that they don’t! Sometimes those companies don’t have all the benefits that you find with the huge mega companies, but you can afford to buy your own if you are employed. Keep on keeping on. You’re going to find the right job, and they are going to be really lucky to get you.

Question: I am 16 years old and really want to work. When I interview, I always dress professionally and prepare by visiting their website. Do you think that they don’t hire me because I am too young?

-Houston, Texas Reader

Answer: That could be the reason, or it could simply be that you don’t have the necessary experience. Be sure that you apply for jobs that say there is no experience necessary. Good luck.

July 27, 2012 Edition

Question: Our company is hiring mechanics, and it has been hard to find exactly the right people. One of the managers suggested that we offer bonuses to improve our chances. Why should we have to offer incentives to hire mechanics?

-Phoenix, Arizona Reader

Answer: Well, you don’t have to offer incentives, but it would sure be the smart thing to do. In 2012, the hardest jobs to fill are in the trades industries and there are fewer qualified candidates. You’ve got mechanics retiring and new people who are too broke to pay for school and tools. It takes specific computer knowledge to fix a car. I say that you should do what it takes to make your company stand out to the candidates. You have to keep your hook in the water and the one with the best bait gets the fish. (Translation: keep advertising and keep the bonus!)

Question: I have been working with a small construction company for 3 years now and graduated a year ago with a BA in Accounting. I like working here because I am able to leave for lunch and see my two boys. The 4-year-old will start going to school in the fall and the 7-year-old will be in 2nd grade. Right now I make $32K per year, and I'm thinking about looking for a better paying job. I asked for a raise and was told we'd talk about it at another time. I can barely manage with two kids and a salary of $32K. I don't know where to start looking or how. I enrolled at Lone Star College for the fall semester to take some accounting courses to prepare me for the CPA exam. Do you think I should wait until I complete all the courses I need to sit for the CPA exam before I start looking for another job, or should I start my search now?

Answer: You are doing all the right things – that’s good news! Start searching now, because you may find a job that offers more money. Average salary for an accountant with your experience is $36,000 to $60,000, but it all depends on your duties. I wonder if getting your CPA certification will increase your pay proportionately. After the CPA, turn up the heat on your job search. Do NOT under any circumstances let your employer know that you are searching because they will believe you are a disloyal employee and may look for a reason to release you. Don’t miss a lot of work to interview either, because I always notice, and I’m sure that your boss will, too.

July 20, 2012 Edition

Question: What do I do if my former employer lied to Texas Workforce and also threatens other employees so that they will lie, too?

-Camp Wood, Texas Reader

Answer: You can appeal the decision and present proof that your employer lied. If you have proof that anyone has lied because of threats, you can send it to the hearing officer, and you can call witnesses during the appeal. The one thing that you HAVE to understand is that everyone involved in the hearing swears that they are telling the truth. Even though it is handled on the phone, each person is asked to swear that she/he is telling the truth, and it is a legal hearing that is recorded by TWC. Obviously, it is perjury if anyone lies in this procedure, and there are consequences. Unemployment benefits are our tax dollars at work, and TWC is constantly on the lookout for anyone who may be cheating the system. For instance, if a person is awarded benefits, and it becomes clear that it was a mistake, that person will have to pay back all of the money. Additionally, they may be fined or worse. Good luck – I hope you can get this solved.

Question: Our company is hiring mechanics, and it has been hard to find exactly the right people. One of the managers suggested that we offer bonuses to improve our chances. Why should we have to offer incentives to hire mechanics?

-Phoenix, Arizona Reader

Answer: Well, you don’t have to offer incentives, but it would sure be the smart thing to do. In 2012, the hardest jobs to fill are in the trades industries and there are fewer qualified candidates. You’ve got mechanics retiring and new people who are too broke to pay for school and tools. It takes specific computer knowledge to fix a car. I say that you should do what it takes to make your company stand out to the candidates. You have to keep your hook in the water and the one with the best bait gets the fish. (Translation: keep advertising and keep the bonus!)

Question: I have been working with a small construction company for 3 years now and graduated a year ago with a BA in Accounting. I like working here because I am able to leave for lunch and see my two boys. The 4-year-old will start going to school in the fall and the 7-year-old will be in 2nd grade. Right now I make $32K per year, and I'm thinking about looking for a better paying job. I asked for a raise and was told we'd talk about it at another time. I can barely manage with two kids and a salary of $32K. I don't know where to start looking or how. I enrolled at Lone Star College for the fall semester to take some accounting courses to prepare me for the CPA exam. Do you think I should wait until I complete all the courses I need to sit for the CPA exam before I start looking for another job, or should I start my search now?

Answer: You are doing all the right things. (I don’t get to say that very often!) I think you can start searching now, because you may find a larger company that can offer more money. The average salary for an accountant with your experience is $36,000 to $60,000, but itt all depends on your duties: an accountant with tax preparation experience makes more than one that handles accounts receivable/accounts payable responsibilities. You have to consider whether getting your CPA certification will increase your pay proportionately. Let a prospective employer know that you are pursuing CPA status because they may be able to pay more. After the CPA, turn up the heat on your job search. Do NOT under any circumstances let your employer know that you are searching because they will believe you are a disloyal employee and may look for a reason to release you. Don’t miss a lot of work to interview either, because I always notice, and I’m sure that your boss will, too.

July 13, 2012 Edition

Question: My daughter is moving to a city northwest of FM 1960, and she needs to get a job. She is 18 and has no work experience, but she really types and texts fast. I don’t think she can make enough if she works in fast food. I’ve been calling agencies and haven’t gotten any clear answers. What should she do to find a job?

-Baytown, Texas Reader

Answer: You are a good mother to try to help your daughter get a job, but you need to back off and let her handle this. You can give her advice, but quit making phone calls for her. If someone were interested in hiring her, they would need to actually talk with her. Her lack of experience is a big problem. She can look at call center jobs because many do not require a lot of experience. She probably needs to get some training in something she will enjoy doing, and since she is going to be living very close to the Lone Star College campus in Tomball, have her check out the classes there.

Question: I interviewed with you last week, and I hope you can give me some ideas to improve my interviewing technique. What could I change?

-Houston, Texas Reader

Answer: I’m glad you asked – where do I start? First, you were an hour early. I was right in the middle of a project that I had to pause and go back to later. And I was certainly not impressed with the casual outfit you wore. For heaven’s sake, it’s a professional position - wear a suit. The cup of coffee that you thoughtlessly set on my desk just above the CPU, made me nervous because it could spill and fry my computer. I thought it was rude. Trust me the interview would have been over if the computer died. This position requires an excellent researcher, but when I asked if you had visited our website, you replied that you were too busy because you went out to dinner with your husband. That answer made no sense to me at all: I have no idea why eating would prevent researching a company before you interview. If you didn’t care enough about the job to research us, why bother? You then asked why we don’t buy things from our competitors. Uh, because we’d be cutting our own throats? We tend not to spend money for something we already do ourselves. You have a lot of good experience, and a pleasant personality. I had thought you might be a good match for the job, but nothing I learned from the interview encouraged me to hire you. Good luck on your next interview. Be sure to spend 5 minutes looking at the company website before you go. Seriously, nobody takes food and drink to an interview.

Question: Do you still interview people for jobs?

-Houston, Texas Reader

Answer: I do. And I am constantly amazed as you can see from the letter above yours.

Question: I think there may be some crime in the apartments across the street from our offices. Should I talk with my boss about moving?

-Klein, Texas Reader

Answer: Your boss is moving to another building soon. Go back to work.

July 6, 2012 Edition

Question: I am trying to write my resume, and I have gotten so much advice that I’m just confused. I saw one that had a lot of personal information, and my Dad said that I probably needed to include my birth date, activities and things like that. What do you think?

-Houston, Texas Reader

Answer: I’m sorry that you’ve gotten confused from all of the advice, and I hope that I don’t just confuse you more! I will tell you that I see resumes every day and sometimes I am just amazed at how bad they can be. Just say, “Dad, bless your heart, but you’re wrong.” Of all the things you can put on a resume, birth date is probably the least appropriate. The only personal information that you need to include is your name, address, phone number and email address. PLEASE don’t tell me the name of the hospital where you were born, who you married, when you got divorced, how many children you have, where you go to church, and which sport teams you cheer. Don’t share this cozy stuff in the interview either. If an interviewer talks about sports and activities that you like, feel free to discuss. (I’d always want to agree that their team is best, though.) Just don’t include that info in your resume because you might destroy your chances to ever get in for an interview.

Question: Why don’t employers answer emails or calls when you are applying for a job? I think it’s rude. I went to the trouble of answering their ad, and the least they can do is answer me.

-Katy, Texas Reader

Answer: That’s a great question. I try to always answer every phone call and send emails in response to resumes, but I know that some companies do not make a practice of answering. There are a lot of reasons and a lot of excuses for not replying. However, in their defense sometimes the number of resumes is overwhelming, and answering every single one would require a lot of extra time. Sometimes it is a corporate decision. I agree that it can seem rude.

Question: One of the guys in our office hums to himself all of the time. It’s not loud; it’s just low and nonstop. We have hinted to him and nothing happens. It just seems so petty that I hate to involve management or HR. I like the guy, but this is so irritating. Help!

-Houston, Texas Reader

Answer: Hinting won’t work because he doesn’t even hear himself. You are going to have to tell him flat-out that he is driving you crazy. Don’t be rude! Tell him that he is probably unaware that he is humming and the noise is making it difficult to work. Let him know that you’re happy that he’s happy, but the humming has got to go. Don’t tattle to management unless he seems to be doing it on purpose in retaliation.

Question: I’m a summer intern, and I haven’t had time to go in to work this week. Do you think I’ll get fired?

-Klein, Texas Reader

Answer: No, I don’t think you’ll get fired because your managers like you too much. Have some fun.

June 29, 2012 Edition

Question: I called to confirm an interview today and was told that it’s not necessary to confirm an interview. I thought it was just good manners.

-Cypress, Texas Reader

Answer: It should never be necessary to confirm an interview because it is the interviewer’s responsibility to call you if the interview needs to be rescheduled. When you call to confirm, you give the interviewer the opportunity to cancel if their day is too hectic. Rest assured that almost every day is hectic for interviewers.

Question: I have not had an interview in about 2 months, and I’ve sent resumes to about 45 people. I have been in construction for 8 years, and to be honest with you, I’m tired of doing that and want to be inside in the air conditioning. I have been sending resumes for any job that I like even if the ad asks for different experience. I’m not getting any response, and if you want me to be honest, I’m about ready to give up. Is it because I don’t have a college degree?

-Alvin, Texas Reader

Answer: Unless the ad specifically says that you have to have a college degree, that’s not the problem. According to US Department of Labor statistics from 2010, 69% of all jobs in the United States do not require a post high school degree. You are wasting your time by replying to ads that your experience doesn’t fit because the qualifications that they list are required. They can’t hire someone unqualified even if you are a really nice guy. If you seriously want to start a new career, you’re going to have to focus on something that you can actually do. Now I have two questions for you. #1: You keep saying “to be honest.” Were you planning to be dishonest??? Every time that you say “to be honest,” you are alerting me that your previous statements were probably dishonest. #2: Do you think that the interviewer actually cares that you want to work in air conditioning? That’s not a job qualification. Let’s just keep that quiet, okay?

Question: I have had a rough few years because of illness in my family. I have had to leave three different jobs to provide care for them, and this has created gaps in my resume. The interviews that I’ve had don’t seem to go anywhere, and even though I’ve explained my situation, I believe that it is the work gaps that are causing the problem. How should I handle this?

-Houston, Texas Reader

Answer: Sometimes resume gaps can cause problems that can be explained in a cover letter, however you have to hope that the recruiter will actually spend the time to read and pay attention to it. You need to add a category to your resume that says that you were a caretaker for 3 years and now you are free and eager to go back to work. It’s particularly good to include if your duties as a caretaker included things like estate planning, physical and/or occupational therapy scheduling, and other things that are applicable. You’ll find at least one recruiter who has been in your shoes and understands family obligations. Good luck.

Question: I have a really high workload, and I think I would benefit from an assistant. Can I hire my own assistant?

-Klein, Texas Reader

Answer: No, your workload looks perfectly reasonable to me. Go back to work.

June 22, 2012 Edition

Question: I received a degree in Industrial Engineering in December 2010 and have been working as a warehouse manager while looking for a job in my field since then. I just moved to Houston two weeks ago from El Paso and am giving myself a month to find something here. I registered with a staffing agency, and I have been going through office buildings to deliver my resume to different companies. What else should I do?

-Spring, Texas Reader

Answer: Well, the bad news is that it will more than likely take more than a month to find a job in Industrial Engineering - even in Houston. Unfortunately your lack of engineering experience will qualify you only for entry level. Your current strategy of physically going from company to company is not an effective job seeking technique – it’s a scattergun approach. Because you are entry level, you might have a hard time finding something with a staffing agency. The good news is that Houston is a great city for engineering jobs. You need to target companies who normally hire engineers and contact their college recruiting department. Those departments don’t advertise positions because they go directly to the Universities to recruit. Your degree will help you more with that department than any other. You don’t have to actually be in Houston to look for a job in your field. When your month is up, continue looking via Internet and make phone calls. It took time for you to get your degree; give yourself time to get the job.

Question: I got a warning letter at work last Friday, and I don’t believe that I deserve it. The manager has pets in the department, but I’m not one those people. She said that I was not getting enough work done on time. I always get everything turned in by the end of the day, and that isn’t wasting time. Should I go over her head to the department manager and explain that the manager just doesn’t like me?

-Webster, Texas Reader

Answer: Oh, no. Let me explain that we can pretty much color you gone when you get a warning letter: it is a last step before releasing you from the job, and it looks like that decision has already been made. I believe that she may have believed that you are doing a minimum amount of work because you never turn anything in until the end of the day. There may be more projects that you are avoiding. While it may be true that you aren’t the manager’s favorite employee, the head of the department already knows about the whole situation. Instead of complaining, you need to be doing every single thing that you are asked to do. In fact you need to be going out of your way to FIND work to do. In the meantime, look for another job and remember that employers love a willing worker.

Question: I think my bosses are overworking me and expect too much of me. What should I do?

-Klein, Texas Reader

Answer: I think your bosses are very lenient with you. Now go back to work.

June 15, 2012 Edition

Question: I work at a theater and have always been very professional at my job. I’m always on time, and have been helping out this company since they’ve opened by going the extra mile while my co-workers mostly show up late and sit around doing nothing. I have a college degree, and my goal here was to move into management. About 2 weeks ago, one of my co-workers threw a child booster seat at the stack, missed and hit me in the head and arm. It really hurt, but I understood it to be an accident and told the manager that it was unintentional. Weirdly, the girl who did it has been flat out rude to me since then. Since that incident, I have suddenly stopped getting hours. A friend from work told me that I am not getting hours because they are claiming I don't get along with people - clients or co-workers alike. I am always polite and - in fact, I have actually gone out of my way to greet and be polite to clients.

I'm getting punished for something I didn’t do, and they cannot even tell me to my face. What gets to me is that I expected more from this manager because he had praised my work so much and said that he would help me get more hours. He’s also the one that I spoke with about the incident. I wanted to make sure that everyone realized that throwing the chairs is dangerous. Apparently I should've just been all sunny and said nothing. Apparently making sure that the incident was addressed created grounds for inventing insane crap about me not getting along with anybody.

-Plano, Texas Reader

Answer: The manager is firing you in slow-motion by trying to force you to quit. You need to confront him about the issue. Tell him that you are not angry about the incident, and you don’t blame the theater for it. You like to work there, and he knows that you do a great job for the company. Explain that the only thing that upsets you is hearing deceitful rumors about you and your work habits. Assure him that you will continue to work there and continue to do a great job, but the rumors and innuendos have to stop because they may be libelous. I’m certainly no lawyer, but those statements may be cause for legal action. After you straighten out this jerk, run like a bunny and find a different job where people act like professionals.

Question: I was scheduled to interview last Friday but didn’t actually make it because I got lost. I called the manager several times to get directions, but the truck I was driving didn’t have A/C, and I was getting frustrated and sweaty. The last time I turned the wrong way, and when I talked with her, she said that I was 20 minutes from their office so I just went home. I called on Wednesday to see if I could reschedule, and she told me no. She said that she needed a professional person who can handle uncomfortable situations. I apologized and explained, but she says she won’t interview me. What can I do to make her change her mind?

Answer: Nothing. You were unprofessional.

Question: I broke my wrist while 4-wheeling last weekend. I have an office job and may have trouble using the computer. Should I sue the manufacturer of my 4 wheeler?

-Klein, Texas Reader

Answer: No. It sounds like operator error. Go back to work.

June 8, 2012 Edition

Question: I wrote to you recently to ask how I can get hired as an employee by the company where I currently work contract. How can I ask my boss where I stand? What questions should I use?

-Houston, Texas Reader

Answer: Just sit down with him and be honest. Tell him that you really enjoy working with him and you want to continue working there. Tell him that your goal is to be an employee rather than a contractor, and you’d like for him to give you an idea of how to start the process to make that happen. He really has only two ways to answer: He can tell you that they are not hiring direct but will keep the contractors. He can tell you that you will be hired as an employee. Interestingly, it won’t be a good idea for you to tell him that you’ve interviewed or that other companies have been talking with you. If you share that information, you will be looked upon as less trustworthy. 

Question: Thanks, I did finally speak to him but he told me to kinda hold off for a couple of months on the permanent position discussion. He kind of seemed like that was something he wasn't planning to talk about. He did let me know that I am someone they wouldn't want to see go. It might be because of how economic I am to their budget. What do you think?

-Houston, Texas Reader

Answer: I really don’t think it’s just because you are economically viable. I think it’s because you do a good job, they can depend on you, and they enjoy working with you. I guarantee you that they wouldn’t have kept you if you were doing a bad job. In my experience, an unpleasant, obnoxious or horrid employee/contractor costs waaaay more in irritation than in money. Hang in there – when they are hiring, you’ll be the first one they hire.

Question: Diana, for the people who are working in offshore drilling all the way into the former Soviet Union, are these considered foreign workers or not? Are they given work visas? Can someone realistically be sponsored to work in offshore drilling if they live in El Salvador in your opinion? If not then, are they just better off living as a legal permanent resident in someone else's country such as Canada, Australia, New Zealand, United Kingdom, etc?

-Rosenberg, Texas Reader

Answer: If you are from El Salvador and are working in the former Soviet Union, you would be considered a foreign national by Russia or Georgia or wherever you are. Anyone who is not a citizen or permanent resident in any country would be considered a foreign worker – because they are foreign and possibly they are working. I imagine they would need work visas from the host country. If one works for a company doing business abroad, that company will have all the information about worker’s requirements and will be able to help walk you through the Visa process. As for the permanent resident question, I think where you live and where you work are personal decisions. I don’t have a solitary idea if you would be better off living in a different country. A good rule of thumb might be to make sure that you like the country where you are moving.

June 1, 2012 Edition

Question: Hello Ms./Mrs. Diana,

I have been unemployed for going on 3 months now, and I recently completed training as a Phlebotomy Technician and have received a Certificate of Completion. I am also working towards completing my certification exam. I have applied for many of the phlebotomist positions that are available, and I gotten turned down for each and every one of them. I have also applied for other positions within the clinics/hospitals (clerical, food services, housekeeping, etc.) and have not heard an answer back from them, or even received a "thanks, but no thanks" email/phone call. I do want to contact the HR department and check the status or see if I can get a reason to why I did get turned down, but many of them say not to contact them because of the overwhelming number of responses that are received. So my question is: other than the certification exam, what else can I try? I have always been told that it is highly recommended to work in the hospitals if you want to work in the medical field and move up with the company.

Also, how do I get over the hurdle of being fired because of attendance? I admit I had some problems while moving at the time, and I do let the interviewer know when asked about it so that it would not be a secret. These questions have been bugging me for the longest.

Desperate for a New Start

-Houston, Texas Reader

Answer: First – would you believe that it is not professional to address people as Ms or Mrs. + first name? I know it seems respectful, and I guess it’s sometimes okay in a social situation, but it’s never a good idea. Most people find it very annoying. Now, the thing about previously being fired for attendance is like having a big elephant in the room. No matter how you explain what happened; the interviewer will be cautious about hiring you. Think about it: you’ve got people competing with you for that job, but they have never been fired. Why would the company take a chance on you since you have a history of poor attendance? Your job now is to really think about how that happened and what you did wrong. Once you spend some time thinking about how you could have saved the situation, you can explain it better. For instance, you might say, “I lost that job because of attendance issues. At the time, I thought that my excuses were important reasons to miss or to be late, but I have had time to think about it. I realize that I was just making excuses, and I could have worked harder to be on time. I could have made sure that I was always there. I have learned a lot from this incident and know I will never make those mistakes again.” Of course, your statement has to be true, and you have to believe in what you are saying.

Question: I read that you should dress for the job you want - not for the job you have. I want to be Batman. Should I go to work in my Batman costume?

-Klein, Texas Reader

Answer: Yes, that’s a wonderful idea. Now quit bothering me and go back to work.

Question: Are long, dangling earrings okay for an interview?

-Houston, Texas Reader

Answer: How long? How dangling? As a rule, I would say no.

May 25, 2012 Edition

Question: We live in the DC area and are looking to move back to Texas. I was thinking about hiring a headhunter to find me a position. Do you know one you can recommend? I am also looking at JobSparx to find jobs. Quick background to help you help me...LOL: Ok, I left the Marine Corps and have been working as a consultant on various MC acquisition projects. I have been extremely fortunate getting on big projects with nice salaries because of my MC experience and have attained many skills that I often see in job descriptions. I have my associate’s degree and want to continue for my Bachelor’s degree, of course. Texas has an act that allows vets to attend for up to 150 credit hours for free. My problem isn't being able to do some of the jobs or meeting the descriptions – it’s the lack of a college degree. That’s why I believe a headhunter could help me: They could be my voice to a company that otherwise may never consider my resume. If I am wrong about my rationale or approach, please let me know, no sugar coating. I appreciate you giving me your insight!

-Washington, DC Reader

Answer: You would never “hire” a headhunter. If any recruiter tells you to pay him/her a fee, run. Companies pay the headhunter to find them the exact person they need. If the company were so cheap that they required you to pay, you wouldn’t want to work for them anyway! With your very specialized background and experience, a headhunter might be a good choice. The best way to find the one you need is by referrals or by searching online and referencing your specialty. FYI: Another name for “headhunter” is “Executive Recruiter,” and not surprisingly, most recruiters prefer that to “headhunter. “ Since you will be in the process of getting your degree, and because you work for such a prestigious consulting company, I feel sure that any competent recruiter can sell your qualifications to a good company.

Question: I wanted to see if you can give me any advice on my dilemma. I've been a college student for nearly 5+ years. I have attended both LoneStar at Kingwood and Sam Houston and am still working on my bachelor's at Sam for a psychology minor in CJ. At Kingwood I have gotten and will get: Medical Office Receptionist Certificate, Medical Assistant, Medical Office Administrator Associate's, and an Associate in Arts. I also have a certificate in Medical Office Billing and Coding. The problem is this: I have applied almost everywhere to get a place for my internship to finish my Associate Degree, but I'm not getting replies, or else I'm being told that I'm over/underqualified. I have applied with 2 temp agencies, but they have not sent me for a job. Is there something I'm doing wrong or am I going to be facing this problem for life? I am bilingual English/Spanish and my last job ended in 2002 after 6 years as a cashier. I am sincerely regretting going to college.

-Kingwood, Texas Reader

Answer: Have you been pursuing all of these degrees and certifications at the same time? No wonder you are having problems finding a job. You have not had a single focus, and employers don’t understand exactly what it is you want. I don’t understand exactly what you want! Sit down with a counselor or trusted advisor and make a list of things you want to do as well as things you don’t want to do. Tell them – and tell me – which job you would love the most. What would make you happy to go to work every morning? After making that decision, let’s talk about the actions that you need to take to achieve your goal. Just remember that you have to have an actual goal and direction. You will not be facing this problem for the rest of your life because right now we are going to use a laser-like focus to move you forward.

May 18, 2012 Edition

Question: I have a huge dilemma in life. I am fluent in three languages (Spanish, English and Chinese) and graduated four years ago with a Bachelor’s Degree in Business. After graduation, I began working at a call center. I want to go back to school to pursue nursing, and I have a huge passion for traveling. I feel like I’m stuck in a circle not taking me anywhere. My question is: do you think I should start volunteering at the hospital to make them aware of my desire to pursue Nursing school and also start networking in the medical field? I have always TRIED to find something at the hospital setting, but they never call me back :( I feel like I’m missing out so much. I am a very friendly and outgoing person and am very tired of just sitting and staring at my cubicle every day when deep inside of me there is a force steering me to do greater things with my life.... Please give me your advice! Thanks a bunch!

-Houston, Texas Reader

Answer: Volunteering at the hospital might not be helpful, but getting a job there might give you a better chance. Try for a job in administrative support or another one that interests you. When you are seeking a nursing job, working at a medical location would look better on your resume than a call center. You need to start going to school immediately to realize your goal, and one of the best places to start is at Lone Star College or Houston Community College. Choose the one nearest you and find out if you can get financial help (not loans) to go. Usually you can work your school schedule around your work. The great news is that the need for nurses is huge, and the need for nurses who will travel is humongous. You may be able to combine your two passions and really begin to enjoy your work. With your outgoing, friendly personality and ability to speak three languages, you’ll be a real catch for any medical facility. I’m excited about all of the possibilities out there for you!! I hope you’re excited, too.

Question: I have been at my current job for almost 3 years as a contractor. Back in November 2011, I was told by my manager that there would be an opening for a permanent position soon. To this date he has not mentioned anything again. When I asked him by email, he replied with “?” I just recently completed an AAS in computer networking and have been tempted by the many calls I have received for other jobs. I’ve interviewed with some other companies and realized that I am being underpaid. Is it time to move on?

-Houston, Texas Reader

Answer: I think that your manager spoke out of turn. He probably had information that the job was going to become permanent, and told you, but…. I’m sure they told him that he should keep it under his hat, and I’m also sure he didn’t mention that he had told you ANYTHING. You just want to be a part of the company instead of floating all on your own as a contractor. Obviously you can keep on being a contractor, but I know it‘s tense because you worry that you could be cut at any minute. The reality is that you have just as much stability as a “permanent” employee – they can be cut at any minute, too! (There really isn’t such a thing as a “permanent” job.) It’s time to sit down with the manager and find out where you stand.

May 11, 2012 Edition

Question: I attended a hiring event last week, and most of the people there were very young. I am in my fifties and was sure that I wouldn’t get the job. When I talked with the interviewer, I mentioned that I was nervous because of my age, and she very openly told me that she appreciated my work experience and told me that I would definitely get the job. I just wanted to share this because I know there are a lot of people out there who worry about being too old.

-Houston, Texas Reader

Answer: Thanks for sharing your experience. My advice is that you should realize that your experience, work ethic, and dependability are just what employers are seeking. Congratulations.

Question: I hate interviewing and get so nervous I have stomach cramps. I know that panicking like this shows - it probably makes them nervous, too! I worry about being late and just babbling. My experience is good, and I never had this problem before. Can you think of anything I can do to get calm?

-Bryan, Texas Reader

Answer: Have you tried to analyze your reaction to see when and why you get so nervous? If you realize that you are nervous from the start, there are a few things to do: Clarify directions with the recruiter and get a suite number. The day before the interview, drive to the location and make sure that you can easily find it and know how long it takes to get there. Select your interview clothes the day before and allow extra time to get ready. Review your resume and write down questions that you’ve been asked in the past along with the best answers. Make sure that you have researched the company and know what they do. Develop some questions that you can ask to show your interest. Once you know that you have thoroughly prepared, you should be able to calm yourself. Let me know how you do.

Question: I am moving to Houston in two months and want to know which part of town has the most jobs.

-Houma, Louisiana Reader

Answer: That’s a hard question because it depends on your experience. There may be more engineering jobs in one location and more medical jobs in another. The Houston area includes a large number of cities and towns as well as unincorporated areas. The best idea is to find the jobs that you want and then research the part of town where you’ll need to live for that job. Remember that reducing your commute can give you more time to enjoy life!!

Question: I really liked the lady I interviewed with yesterday. Do you think it’s a good idea to send a funny card to her instead of a boring “professional” one?

Answer: No.

May 4, 2012 Edition

Question: I want a job to help me pay for school, but I don’t know what kind of job would be best. I am a very creative person and love to organize and decorate. I have so many fun things that I like to do but am not sure how that will translate into a job. I’ll be a really hard worker and know that I’ll do a good job.

-Houston, Texas Reader

Answer: It was great meeting you at the job fair last week. I loved the enthusiasm and energy that you showed and think that you’d be a dynamo at work. I also loved your blue hair and eyebrows, but it’s possible that some employers may find that disconcerting. The pictures you showed me of some of your projects were awesome - you really are organized and creative! My advice to you is to start your own business: what about a personal organization business? You can take pictures of some of the projects that you’ve already completed, get your friends to let you organize their desks and closets, and post all of this on your own website. Everyone loves to get organized, and you do it in such a pretty way. The major companies that provide this service are really expensive – because they’ve been doing it for a long time and already have great reputations. That means that you can do it cheaper and build your business. You may have to take off some of the face jewelry when you’re working with clients, but the blue hair is great.

Question: I noticed last week that you told a reader who was ready to graduate that it was okay to take off a year before starting to work. I plan to do the same thing but want to get a job first so that I’ll have stability. I’ve talked to a few companies, and they have said that they won’t hire me first and hold the job for me until I get back. Do you know any companies in the oil and gas industry who will cooperate with my plans?

-Sugar Land, Texas Reader

Answer: Here’s the deal: if a person wants to take off a year and get a job later, it doesn’t impact anyone but the immediate family. There are no companies that want to sponsor a trip to Europe for an employee that has no track record with them. Even with the best screening and interview process, no one knows how successful you’ll be until after you’ve been in your position for a time. It isn’t logical to think that any company can predict your work ethic, knowledge of the job, learning capacity and success.

Question: This is a weird question, but I’m not weird! (LOL) I’ve had two interviews recently with two different companies and two different interviewers. Both of them refused to shake hands with me and said that they had colds. Is it me? Do I look like I have sweaty palms? Is this normal?

-Houston, Texas Reader

Answer: This is normal. There are a lot of germs passed from sweaty palm to sweaty palm, and interviewers have to protect themselves a little. It also may be that the interviewers had colds and didn’t want to pass it on to you. You should thank them for their courtesy!

April 27, 2012 Edition

Question: Are there low cost training programs (or programs that give you financial aid) to help one learn the skills needed in the workforce?

-Houston, Texas Reader

Answer: There are a number of free and low cost training programs. Most libraries have free PC training, but you have to contact the one nearest you to find out the days and times. Workforce Solutions also has free training in different programs. Again, you need to contact the one closest to you to find out what type of classes and when they are held.

If you need more than brush-up, consider Lone Star College. They have financial aid and low cost classes that really prepare you for a job. Houston Community College also has help with classes. Don't think you have to go to get a degree; just find the classes that work for you. The counselors at either of these schools will help you. San Jacinto College has a number of campuses, too. I love it that you are so proactive and willing to learn so that you can earn. Avoid any situation where you will end up with a huge loan and no job. Good luck.

Question: I have a degree in Chemical Engineering, but I want to take a year off to travel before I take a job and settle down. This will probably be the only chance that I have to take the time before I have job and family responsibilities. My family is very supportive, but my friends are all being critical and saying that I won't be able to get a job when I return. What do you think?

-The Woodlands, Texas Reader

Answer: I think that's a great problem to have! If you have the opportunity and the money to travel before taking a job, go for it! When you return and are serious about your job search, just include this time on your resume. You can say that you were able to take a year to travel. Chemical engineers are in demand, and I think you'll be able to jump right into a job. You can always take a few brush-up courses if you feel the need. Have you considered that your friends might be just a little bit jealous? Ignore them and have a great time!

Question: I am seriously going to flunk out of school this semester, and I haven't told my mother yet. She is going to be so mad that I just can't face it. I really hate college and want to do something with my hands. She says that is just manual labor, and I have to have the basics to succeed. Do you think I have to have the basics?

-Houston, Texas Reader

Answer: You say that you hate college, but I wonder if you are flunking to prove a point to Mom. Talk with her, tell her the truth, and find some classes that actually prepare you to be successful in a skill. And by the way, remind her that she has to have skilled people to fix her car, AC, etc.

April 20, 2012 Edition

Question: I called to get my job back, and the HR lady said that they won't rehire me. She said I was a No call – No show, but I wasn't because I did call to quit. I didn't go in or call for 2 or 3 days, but I called on Tuesday. The reason is that my car isn't doing very good, and I need new tires. I want to drive less and save the tires for when I get a better job. I would think they could consider my situation because I need this job.

-Houston, Texas Reader

Answer: You didn't call – you didn't go to work: that's a No Call – No Show. People are normally automatically dismissed when that happens. By the time you finally called to quit, they were already coloring you gone. Believe me, they have considered your situation, and they consider you unreliable. One question though: Why on earth are you asking them to rehire you? I thought you didn't need that job, and you were saving the car tires for a better one.

Question: I was a Financial Manager and made pretty good money, but I was laid off in December. I turned down several jobs because I thought they were not quite at my salary level. I have sure learned that I was wrong to turn them down!! Do you think it would seem rude if I called those companies again and explained that I realize that I have to start at a lower level?

-Alief, Texas Reader

Answer: I think it would be a mistake to characterize a job as a "lower level," because most people are proud of the company where they work. It's possible that the people you met actually started out in those jobs that you considered beneath you. I would say that you should can call those companies and say that you'd like for them to consider you again. Simply let them know that you have been thinking about their opportunity and believe that it will be a good fit for you. I don't know if it will work, but it's a good place to start. Good luck.

Question: I worked at one company for 12 years, but the owner became very ill and closed about 3 years ago. Since that time, I have had three jobs! I have always hated to see resumes for people that I considered job hoppers, and I don't want people to think that about me. I just haven't been able to find the right niche. How do I find out if a company has a huge turnover?

-Plano, Texas Reader

Answer: It's hard to do that because most companies won't confess that they have turnover. You can ask every person you meet how long they have been with the company. (Be polite.) I don't know what your magic number is, but if you meet a number of people and their tenure ranges from 10 years down to one or two, you may be safe. Let the recruiter know that you want a career rather than a short-term job.

April 13, 2012 Edition

Question: I was a nurse and contracted Hepatitis C. My health is not very good, but I want to help contribute to our living expenses. I'm not able to go out to work because I get tired too easily and have to rest during the day. Do you know about any work from home jobs that I can do?

-Cypress, Texas Reader

Answer: I'm sure that there are some great work-from-home jobs out there, but unfortunately, I've never personally seen one that sounded legitimate. My advice would be to use caution and research as much as possible online before you decide to get involved.

Question: I haven't worked for about a year. I turned down a couple of jobs right at first because I needed to do some painting around the house, but now it's hard to explain to a company why I've been looking for so long. What do you think I should say?

-Spring, Texas Reader

Answer: I'd tell them the truth because it's always a lot easier to remember. Let them know that you took care of some personal business first, and have been seriously looking for a job for only a few months. That actually looks better than when you make us think that you have steadily looked for a job for a solid year but no one wants to hire you.

Question: What is the most important part of an interview? One of my friends told me that you either score in the first five seconds or not at all. I think that the whole interview is to make an impression. My aunt agrees with me, but she hasn't interviewed in a long time.

­Jersey Village, Texas Reader

Answer: Every part of an interview is important. If you acted weird in the first 5 seconds, I guess that would make it the most important part. If you just act natural and ask questions to increase your knowledge about the company, you'll make a good impression and show your interest. Make sure that the questions are articulate and haven't already been answered on the website or during the interview. My least favorite questions are the ones I've already answered in the ad. Read the ad again before you go to the interview so that you don't sound like a doofus.

April 6, 2012 Edition

Question: I'm an artist currently living in Seattle. I'm living in a great apartment building that is rent controlled with living/work spaces for artists. All these experts keep telling me how amazing my work is, but the problem is that you have to have a series of 40-50 pieces before you can approach a serious gallery. That's a LOT of money and time, neither of which I'm in great surplus of right now. The other thing is that the Seattle art market is not exactly booming. With how hard the economy has been hit here it's really hard to sell anything and even harder for someone to make a living at it. I was on the waiting list for this apartment for three years before I took it, and I only took it after I was told I had a job working for a friend of a friend doing graphic design for one of the local clubs in town. Well, that person flaked out on me and now I'm living in an apartment that - as it stands - at the end of April I'm not going to be able to pay for. I've got no job, nothing of mine is selling in the little gallery downstairs in my building, and I don't have the money to create a series large enough to approach a large gallery or the time to do so before the end of April and even if I did there's no guarantee that my work would even sell.

I'm not sure what to do, I've been applying for every job I can since December and nothing substantial has come to fruition. I have my Class A CDL with full endorsements but I hate driving long haul and nobody seems to be hiring locally. It's ridiculous: I'm an extremely talented photographer, graphic designer, illustrator, video editor, and artist, I've taken every class I can to make myself employable in my field (though I've never been able to get into any web or flash classes), and I can't seem to keep a roof over my own head. I don't know what to do. Can you please help me and tell me what I need to do? Talent Rarely Alone Generates Imagined Cash

-Seattle, Washington Reader

Answer: (You are saying that you are TRAGIC?!?) Isn't this deprivation and sacrifice the story of artists from time immemorial? Do you have to stay in Seattle? If you need to stay there, the most important thing right now is to stay in the apartment, and that's going to take some magic. You have to get any available job possible. Your best bet is utilizing your CDL. I know that you don't like over the road, but you need to think of it as present sacrifice for future gain. An alternative approach is to research different cities to find ones with lower unemployment and a vigorous art scene. Choose the location that works best for you (preferably one where you have friends and/or family), grab your art and move! You'll find that most large cities have an area of town where artists gather and work. Even if the city itself doesn't compare to Seattle, you'll be happier where you can make a living. For instance, Houston's unemployment is 7.2% (JobSparx has 64 pages of jobs) and here's a link that gives you more info: http://di4arts.com/dewport/houstonart.html. I know that you've already thought about this constantly, and I can't tell you anything you don't already know. Make a decision and act on it with determination!

Question: What's the best opening line when you're calling in response to an ad? I want to grab attention, but I don't want to sound phony.

-Crosby, Texas Reader

Answer: Hi, my name is Diana, and I'm calling in response to your ad that I saw in JobSparx. (You don't have to say that your name is Diana.)

March 30, 2012 Edition

Question: I am so confused. My last company actually closed my department about 3 weeks ago, and I've been looking for a job since then. It was a small company, and actually looks like it may declare bankruptcy in April. It's too bad, because I really liked the people. My problem is that I had a great interview with one of their competitors 2 weeks ago, but I haven't heard from them since. When I left, the recruiter told me that I would have a second interview with the supervisor. It all seemed so positive, and now I haven't heard a word. What should I do?

-Houston, Texas Reader

Answer: You should call them as soon as possible. The recruiter probably thinks you aren't interested because you haven't called them!! One way that we evaluate a candidate is to see if they call us, because we don't want to hire someone who doesn't take the time to contact us. If they are not interested in hiring you, find out why. You can use that information to improve your interviewing skills. You can also see if there is an objection that you can answer and get back in the game. Good luck.

Question: I just wanted to send you an email and let you know how things are going with me. I was trained last Saturday and everything went very smoothly. I have to say, Diana, that I absolutely love my job. I still have much room for improvement, but my goal is to be the very best employee I can be and a productive asset for the company. I also have to take a moment to thank you again, because it would have never happened had it not been for you. That really means a lot to me! Take care and before I forget, I'm still enjoying your column in JobSparx!

-Houston, Texas Reader

Answer: Wow! It's always a pleasure hearing from you. I am so happy that you are enjoying your job, and I hope you continue to grow with them. It's great hearing from someone who took my advice! I know you'll be a real asset to your new company.

Question: I left my job last week, and I feel totally upset about it. I was only there about a month. I thought I would like it, but I really didn't and didn't get much done. I just realized that it wasn't the right place for me even though it was a good company. How do I explain such a short job?

Answer: If you were there for such a short time, you don't have to list it on your resume or application unless you feel that it will help you by showing recent employment. You can just tell the interviewer exactly what you told me. Everyone makes a mistake once in awhile.

Question: Do you ever give talks to groups? I would like to meet you.

-Baytown, Texas Reader

Answer: Yes, I am actually going to be involved in a seminar on April 19 at Workforce Solutions SW (12710 Bissonnet, Houston, TX 77099.) The seminar is called "Landing Your 1st Job" and is from 3:30 to 4:30 pm. I'm looking forward to it and hope I can meet you there, too.

March 23, 2012 Edition

Question: For the last two years, I have been applying for a job in financial institutions, banks, and also have tried some airlines. I had some interviews, but I did not get a job. I have 10 years experience in retail store management (customer service, cash handling, loss prevention, shipping and receiving, payroll.) I am currently attending college in the evenings.

This is my problem: I am tired and sometimes I get frustrated doing the same job for so long. I would love to find a job in a different field, but I have not been successful. I am bilingual, but I have an accent. (Not a strong accent). Do you think that is why I have not being able to find another job?

-Houston, Texas Reader

Answer: No! The accent doesn't matter if you are easy to understand. You know that we are all easier to understand face-to-face than on the phone. Changing careers can be difficult because, although your experience is extremely valuable at your current company, it might be specific only to that position. Keep trying. Practice interviewing with a friend and let her/him critique you to see if you are making any nervous mistakes in the interview. You have to expect to start at a lower rung of the ladder.

Question: I love my job, but I have to find a new one because my husband thinks I am working too far from home and too many hours per week. I've been here for three years. What should I say in an interview when they ask why I am leaving?

-Katy, Texas Reader

Answer: Well, don't tell them that you're changing jobs because your husband makes your decisions!! They may decide to hire him instead. Tell them that it's too far from home with gas prices increasing all the time. And seriously, you need to talk with your husband about his control issues.

Question: I am starting to interview and am really worried about my Facebook page. I read that some employers ask you for your password so that they can get into your account. The article said that they will ask you to "friend" someone in HR so they can see what you have on there. I don't have anything too horrible on there, but there is private information about my friends, and I don't want to share it with other people. Is there a way to gracefully say "NO?"

-Houston, Texas Reader

Answer: There are very few employers who are asking for this kind of information. Chances are slim that you will have to face this question unless you are interviewing for a position with a security clearance. It's very unethical to ask for unnecessary personal information, and they would be acquiring information about your friends that they absolutely should not access. I believe you could just tell the interviewer, "Although I have nothing to hide, I believe that this is an invasion of not only my privacy but also the privacy of my friends." Is that graceful enough? However, I guarantee you that prospective employers will search for you online, and you need to make sure that your privacy settings are high, and that you have no YouTube videos out there that might embarrass you.

March 16, 2012 Edition

Question: I have worked for this company for more than 2 years but am now looking for a new job. I'm responsible for training, supervising, writing reports, and handling my regular job, but I do not have a manager's title and I am not paid a manager's salary. I have asked 5 times to be promoted and have been turned down 5 times. I keep getting more responsibilities and no more money. How do I list all of my duties on a resume and show that I have management experience but am not a supervisor? I wish I could say that I'm a supervisor, but I won't lie.

-Alief, Texas Reader

Answer: It sounds like the company respects your work and should promote you, but they are cheap. I always hate to hear things like this because it's inevitable that you are both going to be losers. First, you are put into the uncomfortable position of having to look for a job even though you enjoy what you do. Second, they are going to spend a lot more money replacing you. Just use bullets to list each duty under a heading that says "Responsibilities." Be careful how you explain the situation to the interviewer because it could make you sound like a complainer. Simply say that you have all of the responsibilities but that the company is not promoting people at this time. You love the job, but you want to join a company that promotes from within. Good luck!

Question: I haven't worked in two years. I was interviewed for a job the other day and she didn't hire me. I was so mad, and then I thought about her having my social security number and she could steal my identity and I went back to get my application back from the woman who interviewed me. She said that they were supposed to keep it. I told her I wanted it and she said that she needed to be able to report to the Texas Workforce Commission that she had interviewed me if they called her. I finally got it back. I don't think she had the right to keep my paperwork.

-Houston, Texas Reader

Answer: Seriously? You accused an interviewer of trying to steal your identity? How rude!! I'm guessing you aren't rich so why would she do that? Holy cow, this is just so paranoid and childish. She tried to tell you that it could impact your unemployment check because you have to report your job searches and interviews to continue getting checks. Occasionally, the TWC calls the company you listed and, using your social security number, asks them if you actually interviewed. The way that you prove that you interviewed is by using your application. You just erased the record of your interview, insulted the interviewer, and acted like a child. If you want a job, adjust your attitude.

Question: I have been diagnosed with cancer and will have to take a lot time off in the next few months. I haven't told anyone at work yet because I'm afraid that I won't be allowed to keep working. I love my job and won't be able to support myself without it. I believe my doctors when they say I will be cured, but I don't want to jeopardize everything. Should I tell them?

Answer: Bless your heart. You have to tell your boss that you are not well because you don't want to have it look like you are simply missing work for no reason. Just be honest and tell them that you are going to beat the cancer and want to continue working for the company. I think you will be surprised by the support you receive. Give them an opportunity to do the right thing. Let me know how your treatment goes and get well.

March 9, 2012 Edition

Question: I moved here in January in the hope I could find some work of any kind. Ive been unemployed since 09 and havent had more than 10 interviews since the company i worked for shut the doors. I also have a multitude of skills from real estate ,hvac&r ,maintenance, delivery driver, to being a blaster for a mine company. So far no luck. Ive been cross country multiple times now searching for work and Ive noticed a horrible kind of trend in the way companies select candidates for open positions. They mostly seem concerned with "internet applications" and the infamous "emailed resume". What happened to the HR actually talking with you face to face? They act like they are afraid to talk to you and that its an unpardonable sin to bring your resume in person. I know they say its in the name of progress but i say they are loosing out on some of the best tallent out there! I know im old school in the way i do things but if it were me doing the HR's job, I want to look the person in the eye and shake thier hand. I want to know whom Im dealing with. Is it just me or have things got WAY to complicated for our own good? Thanks for listening.

-Houston, Texas Reader

Answer: Welcome to Houston. You know, I see your point about all of the online apps and emailed resumes. I realize that companies don't always respond to every email or application. One of the reasons that I believe there must be a better way to recruit is the tendency to dehumanize the procedure. Everyone needs to remember that the candidate is a living, breathing human who more than likely wishes that he/she were not looking for a job! On the other hand, sometimes the volume of response dictates the procedure that is implemented. Think about how impossible it would be to meet every candidate when they are recruiting for three or 4 positions. In addition there are more candidates for each position than there used to be. That means that recruiters are overworked and underappreciated. You cannot take a resume in and expect someone to sit down and review it while talking with you. The company would have to hire 50 recruiters to take care of all the extra work.

You need to spend some time reviewing your resume, matching your skills and talents to the ad, making sure that you present yourself well in your emailed resume, and spell checking anything you send. Have someone help you write an email that doesn't contain misspelled words and grammatical mistakes. Because most companies want an articulate person, you are shooting yourself in the foot with the kind of email you sent me.

Question: I moved to Houston after college because I have a BS in Chemical Engineering, and I haven't been able to get an interview yet. I've emailed my resume to a lot of chemical plants, but I haven't heard back. Is there a better way?

-Clear Creek, Texas Reader

Answer: It's possible that you haven't been called for a variety of reasons. Call the company and ask if they received your resume. You can also try networking. That may prove difficult for you as a newcomer unless you belong to the Greater Houston Section of the American Chemical Society (http://www.acs-ghs.org/) and network that way. Your college should have leads for you, and you can continue to look in JobSparx because the ads change weekly and there are people out there looking for you!

Question: Can you fix my resume?

-Spring, Texas Reader

Answer: No. I'm sorry, but I'm too busy to do that for you. Good luck.

March 2, 2012 Edition

Question: My husband and I owned an oilfield supply company near New Orleans, and we closed the business after Katrina. To make a long story short, I had always filed our taxes on time, but I didn't file them after we closed. I ended up with a felony conviction and have never been able to find another accounting job. I used to think that everyone who had a felony was a really bad person, but I've learned that simple mistakes can change your life. Do you have any advice for me?

-Houston, Texas Reader

Answer: Wow – that is just too bad. It's going to be hard for you to get an accounting job because that is a position that requires absolute trust. Some people fail to realize that many people have simply fallen into a bad situation. The best thing to do is to apply to smaller companies where you will get individual attention and can explain your situation. You may need to start in another position other than accounting until you gain trust. Good luck.

Question: I had to email you about this because I know you attend a lot of job fairs. Last Tuesday I was talking with a candidate at a job fair, when he reached out and patted my back in a very personal way. I was so bowled over that I didn't say anything – but he didn't move his hand! I simply moved away from him, but I really didn't know what to say. Was there a better way to handle this?

-Houston, Texas Recruiter

Answer: Oh, yuck! That's just over the top. I may have handled it the same way so that it wouldn't draw attention, but I think I might have looked at him and said, "Excuse me." If you use the right tone with those words, it will probably give the guy a chill. Just a word to my readers: don't touch the recruiter unless you are shaking hands.

Question: I met you recently at a job fair and wanted to know if you have any job fair advice.

Answer: Attend. Job fairs are a great way to meet employers face-to-face without the pressure of an interview. It's also a way to make an impression and get your resume into their hands. What you wear does matter: I still remember the guy who wore a t-shirt that said, "I hate everybody." I don't think people were rushing to hire him. LOL

Question: I live in northwest Houston and was applying for a job in the southwest part of town. When I talked to the recruiter, she told me that she would not advise me to try for the job because I would use so much gas and money to go to work that it wouldn't be worth my time. The job only pays minimum wage. My question is: if we are willing to drive that far to work, why won't they pay us more to cover the cost?

-Spring, Texas Reader

Answer: They would not hire someone and pay them more because that person lives 20 miles from the office. They can find employees who live closer. Of course there are a lot of people who commute across Houston, but they are usually making excellent money to pay for their time and expenses.

February 24, 2012 Edition

Question:  I can speak a little Spanish and am still taking classes. Is it okay to say on an application that I am bilingual? I know I’m improving all the time.

-Houston, Texas Reader

Answer: I wouldn’t include that on the application. In order to be bilingual, you have to read, write, speak and understand two languages. Say that you speak some Spanish but are not totally bilingual.

Question:  I have been at this company for a little over 2 years is, but the position is entry level. I was unemployed for about 2 months before I started here, but before that I was in management at a large company. I am truly grateful for this opportunity and love the people here, but I wonder if it’s time to start looking for a job that fits my experience level. My current company is growing, but I need more money.

-Bellaire, Texas Reader

Answer: There are two answers to this question. The first answer is, “Yes.” Now is a great time to start looking because you have the security of working at a company you like and because Houston is hiring. Some companies look at the most recent experience only: it’s not fair, but they do. You need to be prepared for the question of why you are no longer in the same industry. The second answer is that you need to really think about it. If you like your current company and the people, isn’t it possible that you can move up pretty quickly? I would certainly explore that because it sounds like you can be part of building this company and end up being a key player. Don’t get stressed about either decision because you are in an enviable position.

Question:  I keep hearing from my girlfriends that you think everybody should dress up to interview no matter what kind of job it is. I think it’s okay if I wear jeans to interview if it’s just a small company.

-Houston Texas Reader

Answer: Why do you think that? Do you think that the company deserves less respect because it isn’t huge? You dress appropriately for interviews not only because it shows you in your best light but also because it shows that you appreciate and respect the opportunity and the company. Small companies are often more rigid about dress codes because they are determined to establish themselves in the business community and grow. They want to be sure that clients see their employees as professional. They know the power of the first (and second) impression.

Question:  I emailed you a problem, and you emailed me your answer. I appreciate the answer, but I was hoping to see it in JobSparx.

-Houston, Texas Reader

Answer: Sometimes I have too many questions to include them all, and sometimes the questions have already been answered in a previous column. Good to hear from you again.

Question: I met you recently at a job fair and wanted to know if you have any job fair advice.

Answer: Attend. Job fairs are a great way to meet employers face-to-face without the pressure of an interview. It’s also a way to make an impression and get your resume into their hands. What you wear does matter: I still love the guy who wore a t-shirt that said, “I hate everybody.” LOL

February 17, 2012 Edition

Question:  I am looking for a sales job. I am really good at sales and have a photographic memory. I’ve worked at more than 8 different sales jobs and have always been one of the top performers. My last sales manager wanted me on his team because he could see how good I was. I worked really hard to win a prize because I needed the money to replace my car. I was trying for the $10,000 prize, but we won $2500, and he only gave me $500! I had to quit when I got treated that way. I had to quit one job because my car wasn’t working, but now I drive a car that drives great even though it doesn’t look good. I got divorced in 1996 and had to declare bankruptcy to save my house. After 5 years, I lost my house, and now I’m starting over. I can sell anything.

-Spring, Texas Reader

Answer: I’m not sure if there is a question in there, but I have to ask what sharing all of your personal negativity has to do with getting a job? Sales Managers are looking for people with good attitudes who will work hard to be successful. I will give you some advice, though: don’t share personal information with an interviewer. Your number 1 job in an interview is to sell yourself. You didn’t sell me and that means you can’t sell “anything.” Complaining about your divorce and hard times is a lousy sales tactic if you really want a job. Please improve your attitude.

Question:  I’m from Ohio and haven’t been here long. One company said they were ready to hire me, but I had to get my TDL first. Is that the Texas Driver’s License?

-Richmond, Texas Reader

Answer: Yep. Tell them that you are going to get the license, go get it, show them the receipt, and then give them the actual license when you receive it so they can make a copy. I wish everything were this easy.

Question:  I interviewed a woman the other day who should have been a perfect employee. Her experience was exactly what we need; she was very professional on the phone and in person and had a great personality. She had not looked at our website and had no questions at all about the company or the position. She talked about shopping instead of the job. She acted like it was a social situation! Can you tell people to show interest and research the company?

-Houston Texas Recruiter

Answer: You just told them. Thank you!

Question:  Is it okay to send a gift after an interview? It was a great interview, and she and I really got along great. She mentioned that she liked wine, and I have a great bottle that I can send.

-Houston, Texas Reader

Answer: No, it’s not a good idea because it may look like a bribe to the recruiter. Give it to her after you’re hired.

February 10, 2012 Edition

Question:  I have been looking for a job for a month now and when I interview and take tests I pass everything except when it comes to my background check. I have felony DWI - no accidents and never hurt anyone or any property, and I have always been hard working and law-abiding. I took accountability right away and have never complained about my mistake and the consequences. It has cost a great deal of money. DWI seems to be the only crime where you're punished based on what COULD have happened. Now I can’t seem to find a job. What should I do? Are there any companies that would hire someone in this situation? I am a very hard worker and have perfect attendance. Please advise me.

-Houston, Texas Reader

Answer: Your resume shows excellent experience, but according to my friend, Google, a felony DWI occurs either when you get a second DWI conviction or if there is a person 14 years or younger in the car. There are two more that can be considered felonies, but since you said that you never hurt anyone or any property, I have to assume that it was one of the first two types of offense. It sounds to me like you have taken responsibility, and I would guess that you will make sure this never happens again. If that is the case, you need to tell the interviewer up front and ask if having a DWI will disqualify you. They will probably ask you when it happened. If you are not being asked to drive a vehicle for the company, there should not be an issue, and if you never drink on the job, you should do okay. Be prepared to explain why you have so many short term jobs. I think you just need to keep on calling companies until you find one that considers your work background instead of the felony.

Question:  I’m looking for a second income job. I’m bilingual and on sales for more than 12 years.  I need a job I can do early on the morning, at night or during the weekend. Any suggestions?

-Katy, Texas Reader

Answer: Second jobs can be a problem because they have to fit with the days and hours you are currently working. Usually companies are pretty specific about hours in their ads. I guess you should just answer the ads that don’t mention work hours and ask if the job could be part-time.

Question:  I missed the first day of training for my new job because the police towed my car, and I didn’t have the phone number to call because it was in the car. I called this afternoon to explain what happened, and they wouldn’t let me go to training today! They said that they weren’t sure when the next training class would start. Do you think they were lying to me?

-Houston, Texas Reade

Answer: I don’t know. It sounds to me like you were a no call – no show for the training. I imagine that they won’t start anyone on the second day because you would have missed a whole day of training. That would make you way behind. They were probably telling you the truth about training because companies usually wait until there is a need to have a training class.

Question:  Do I have to take a resume to an interview?

Answer: Only if you want a job.

February 3, 2012 Edition

Question:  I'm attaching a recommendation letter that I wrote for a former employee who is trying to get a new job. I figured I should run this by you since you see way more of these than I do. She had a few points she wanted me to hit - probably based on the employment ad that she saw. She was a great employee, & I would like to help her out.

-Lubbock, Texas Reader

Answer: It’s an enthusiastic letter, and I think it will really help her get the job. Since she was an employee for you at a different company (that is actually no longer in business) and not your current one, you can feel free to write this letter. She is going to really appreciate your help!

Question:  I am a director at a medical facility and have just accepted a new job at a location closer to my home at a higher salary. My assistant here is very good, and I’d like to invite her to work with me at the new company. I just don’t know what the protocol is on that. We work together so well, and I’m really going to miss her expertise.

-Pearland, Texas Reader

Answer: Did you sign a non-compete agreement with your current employer? In most cases, you agree not to recruit anyone away from the company for a specific period of time. If you did not sign an agreement, you are probably free to mention the opportunity to your assistant. Don’t put the hard sell on her because she may not want to make a change.

Question:  I have written to you before about working offshore catering, Diana. Is it even feasible for anyone to obtain a work visa to work in offshore drilling in Europe or Africa?

-Richmond, Texas Reader

Answer: Hello again. You have totally exhausted my knowledge of this subject because I have never worked in Europe or in Africa. AND I am not an immigration lawyer. You need to ask someone who actually has some answers.

Question:  I am interviewing for a sales assistant position, and I’m starting to realize that I would rather be the salesperson than the assistant. The problem is that I don’t think they have any sales positions open right now, and I only have limited experience selling. I love it though. Is there a subtle way to ask the HR recruiter about this?

Answer: Why do you need to be subtle? Just tell her/him that you are really very interested in selling and ask if there are any current positions. However, I think you would be in a better position to simply ask if the sales assistant position can lead to sales. Think about it: If you are the assistant, you can learn about the company and how the sales group works. The sales assistants are the people who know everything about the clients and the products. You’ll be a trusted employee by the time you are ready to morph into sales, and your chances of being successful will really be increased if you get this experience first.

January 27, 2012 Edition

Question: I was very interested in one of the jobs in another issue of your magazine because it said no experience required but I needed a resume. I was wondering if I should go ahead and apply. Chances are they might say yes! Please write back.

-Houston, Texas Reader

Answer: Always take a chance! Just because they ask for a resume doesn't mean that they will refuse to talk to you without one. I would call and - briefly - tell the recruiter that you are just beginning your career, but that you fit the qualifications. Emphasize that you are mature and will take the job seriously. Be sure that you are up-to-date with computer skills such as Word, data entry, etc. No one will be willing to hire you if they also have to teach you to use a computer.

Question: I don’t care what job I get I just need a job. I have been calling every single job I see and no one calls me back. I am getting stressed about this stuff. I tell them up front that I don’t care what job it is. I just want a base pay job. I think the whole thing is a set up and they probably aren’t even really hiring. What should I do?

-Wharton, Texas Reader

Answer: You should quit telling employers that you don’t care what job it is, because employers DO care. You’re wasting their time because employers will not call people who aren’t qualified. No one has time to babysit new employees who have no clue about the job. I have to ask how you can seriously believe that a company pays to run ads, pays recruiters to screen the candidates, pays to interview and hires people for a “set-up?” Wow, that’s a lot of work and money for a joke. You need to understand how your skills and job experience relate to the advertised job and only apply for the ones that fit. People who can’t perform the job duties don’t last long. For instance, I have never ridden a bull, and that means I won’t apply to be a bull rider at the rodeo. Maybe I could apply for the rodeo clown position instead.

Question: I finished my Chemical Engineering degree in December and have had a few offers, but I haven’t found the exact match that I want. Most of the jobs are really entry level, and I’m afraid that I’ll be bored. I worked in refineries part time while I was going to school, and I think my experience should start me at a higher position. My wife says that I should take one of the jobs and continue looking if I’m not happy. I haven’t turned them down, but I don’t know if I should go in at the bottom. What do you think?

-Clear Lake, Texas Reader

Answer: Your wife is right on target. Here’s the scoop: you aren’t going to start out as head of the department because you’re just a rookie. The companies are taking a chance by hiring you, and they need to see what you can do before they promote you. You should be happy that you are being offered entry level jobs, because it gives you the opportunity to learn your job and to learn the company culture. Choose the company that you like the most, take the job, learn, excel and get promoted. I seriously believe that you will not be bored. As you grow in the position, you’ll look back at your current concerns and smile. I think you may discover that you really don’t know as much as you think you do. I could be wrong now, but I don’t think so.

January 20, 2012 Edition

Question: I am a stay at home mom who is ready to start working. I have been looking through JobSparx and every job requests a resume. I have no job experience and have never worked. All I have is a high school diploma. What can I put on the resume to help me get a job offer? I am so frustrated. PLEASE HELP!!

-Houston, Texas Reader

Answer: There are jobs that do not require a resume – food service or retail usually. They sometimes only require a completed application. Some call center jobs do not require experience, and that might be a good way to build your resume. You can construct a resume using the experience that you've earned through volunteer work, organizing schedules, handling finances, etc. Just indicate that you are a mature person who is always punctual (you are, aren't you?), and respects schedules. There is a resume wizard in Word that you can use to create your own resume, and I’m emailing the instructions to you. Don't let your lack of experience scare you because everyone has to start somewhere.

Question: Top of the morning to you! I have been looking for a job for awhile, and I’m not sure what I’m not doing right. I am a naturalized citizen and wonder if my Australian accent is the problem. 

Do you think I could be getting rejected because of it?

-Houston, Texas Reader

Answer: You left me a voice mail and were easy to understand. I don’t believe that your voice could be the problem. I’m an extremely enthusiastic person and very animated, but I think you’ve got me beat by a mile. Maybe you should tone it down just a smidge and see if that works better.

Question: I’ve worked at a major retailer for 8 years and was temporarily transferred from a nice area to a bad part of town and was robbed at gunpoint. It scared me to death, and I know that I might get killed next time it happens! My boss didn’t want me to quit, but I had to for peace of mind. I worked at a call center back in the ‘80’s, and I’m just trying to find any kind of job, but it’s really hard. Any suggestions?

-Houston, Texas Reader

Answer: You need to write a resume that lists all of your transferable skills and qualities to emphasize your best talents. Basic call center tasks may be the same, but the call centers are incredibly different because of automated dialing and the role of the computer. You’ll have to be very computer literate – which you didn’t need to be in the ‘80’s.

January 13, 2012 Edition

Question: I have been reading that there are a lot more jobs now in Houston. I have a friend who has been looking for work, but he doesn’t get any replies to his resume. I know he’s been sending it to a lot of companies. If there are so many job openings, why isn’t he getting a reply?

-Rosenberg, Texas Reader

Answer: There are so many answers to that question because each case is different. Maybe he doesn’t have the right combination of experience and skills. Maybe his resume is not giving the best impression of his work experience. Maybe he has job hopped or has other less than perfect info in his background. Some industries and job fields are hiring more than others. Employers are able to be a little pickier now about who they hire because there are more people available for each job, and that can mean that people with less experience have to work a little harder to complete their search. The good news is that there ARE more jobs available and hiring in Houston is increasing all the time. Tell your friend to keep on keeping on.

Question: My boss is driving me nuts. Every time there is a job that no one else wants to do, she puts me on it. She has me do all the @$#& stuff. I finally got brave enough to ask her why she does that, and she said she didn’t! I told her she does, and she just said no she doesn’t. I left her office because I wasn’t getting anywhere, and she still makes me do that stuff. What can I do?

-Humble, Texas Reader

Answer: Do you do a good job? Do your coworkers agree that you are treated badly? Do you like your boss? Do you like the company? Do you use the same kind of language at work as you did in the letter you emailed me? The answers to these questions might shed some light because I don’t know both sides of the issue. On one hand, she may trust you more than other people and know that you do a better job. She may depend on you more and not realize that she is burdening you too much. On the other hand, she may have heard your potty mouth and decided to get you to quit. Sit down and really think about it honestly and you’ll know the answer.

Question: Is it okay to wear flats to an interview? I’m not used to heels and nearly break my neck.

-Conroe, Texas Reader

Answer: It will be fine if the out fit looks good with flats, or you could find really, really low heels. It’s sure better than falling!

January 6, 2012 Edition

Question: I have a master’s degree in Human Resource Management along with 4.5 Year of HR experience. My goal is to work in HR for oil and gas or even manufacturing. I am willing to take a demotion just to get my foot in the door. I have even dummied down my resume so I can get call backs on the less high power jobs like an administrative assistant just to get my foot in the door. How does one break into the oil and gas industry if they only hire those with oil and gas experience?

- Houston, Texas Reader

Answer: Most of my family has been in the energy business, and I’m very familiar with it. Interestingly, I have met a number of people with no oil and gas background at all who currently work for energy companies. Don’t dumb down your resume, because you will shine in comparison to other candidates, and your experience will transfer easily. HR duties are similar in every company. When you rewrite your resume, concentrate more on the actual duties that are identical to every company rather than the industry specific duties that you perform. I think you should simply call the companies where you see a good match and tell them exactly what you told me: you want to be in the industry, you have the HR experience, and you are willing to learn their specific systems. As you know, we all love a candidate who is eager to learn.

Question: My resume is really focused on my medical jobs, but I’ve done a lot of other things, too. I wonder if I should write a resume for my sales jobs because I’ve been applying to some of those. The problem is that I don’t want to show a lot of gaps in my work. Should I just extend each job by a few months or a year to cover those? I wouldn’t want anyone to call the company for a reference check. Can I tell them not to call those companies?

-Katy, Texas Reader

Answer: There are so many things wrong with this that it’s hard to know where to start. This is the old “Honesty is the best policy” challenge. If you lie on your resume, the company will find out; you’ll lose your job and then take your lying resume to the next company to repeat the process. Here’s the way it works: you list every job, you say how long you were there (02/07 – 12/11), and you list your responsibilities. The only time you should write separate resumes for each line of work is when you have changed careers and spent a number of years in the current profession. For example: if you were a medical assistant for 10 years and decided that you wanted to be in sales, you would present your medical assistant resume – because that would be the only resume you have. After you spent the next 10 years in sales, you would present a sales resume. If you’ve simply hopped from one job to another, separate resumes make no sense. As to your last question: Sure you can tell them not to call specific companies. That request will cause a very loud bell to ring in their heads and they’ll immediately call those companies because it indicates that you are hiding something. We do not call a current employer, but since you are not currently working, that doesn’t apply. I suggest that you tell everyone the truth upfront and see what happens.

Question: I have to call a minimum number of companies to keep my unemployment benefits, but I hurt my back three weeks ago and really can’t go to work yet. I’ll be just fine when this heals, but I feel bad that I am calling about jobs when I haven’t been cleared to work yet. What should I tell the employers?

-Spring, Texas Reader

Answer: You can’t wait until you’re feeling perfect to START looking for a job; the hiring process takes time. Some companies hire more quickly than others; while others have two or more interviews. Feel free to ask about the hiring process so that you will know how long it takes. Continue to go to interviews while your back is healing – I’ll bet you will be cleared to work by the time you actually get a job.

If you have any questions about interviewing, hiring, or work, just email Ask Diana. I’d love to hear from you.

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